Finovate Demo Video Archives

Presenter Profile:

How they describe themselves: North Side enables a new customer experience using: English conversation (speech or typing) to process transactions or access self-help information from mobile or PC platforms. Our VerbalAccess is a language based interface for banking, credit card, payments, lending, and insurance applications, databases, and websites. We developed robust English conversation software while working on Bot Colony, the world’s first video game that understands English, where players speak with the game’s characters. Since 2014 we’ve been busy adapting our Natural Language Understanding (NLU) technology for financial services to power transactions and self-help customer care through interactive conversation.

How they describe their product/innovation: VerbalAccess enables online banking through speech or typing, and goes beyond single commands or questions, supporting conversations and enabling customers to clarify their intent. VerbalAccess is like a telephone banker, investment advisor, or claims processing specialist rolled into one, accessible any time, from anywhere. The customer’s ability to use their own words to ask questions or say what they want is the key to discovering and using the full functionality of financial applications, increasing customer satisfaction. The customer knowledge gleaned from individual conversations enables your institution to personalize the services it offers, and sell individual customers the products they need.

Product distribution strategy: Direct to Business (B2B), through financial institutions, through other fintech companies and platforms, licensed

Contacts:

Bus. Dev., Press & Sales: Eugene Joseph, CEO, eugene@northsideinc.com, 514-935-4566