FinovateSpring 2019 /

Presenter Profile:

How they describe themselves: has created a smart, human and empathetic virtual call center agent for financial institutions and service providers.

Our solutions help banks, lenders and insurers increase revenue, reduce operational costs and improve overall productivity.

How they describe their product/innovation: Voca is a human-friendly virtual agent augmenting call and contact centers.

Our agent is trained to respond to every objection in the most smart and empathetic way possible by listening to recorded calls performed by the organisation’s most successful agents.

Voca is utilised by banks, lenders and credit card issuers for various use-cases, including collections, lead generation, customer qualification, appointment scheduling, cross-selling, and customer retention.

Product distribution strategy: Direct to Business (B2B), through other fintech companies and platforms


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