How they describe themselves: Horizn helps financial institutions get ready for the digital customer in an environment where digital transformation and rapid launch of innovation are the norms. The award winning platform focuses on equipping both frontline employees and customers directly with the knowledge needed to improve the customer experience and dramatically increase digital adoption across all channels.
The Horizn Platform learning technology and distribution methodology help banks improve the customer experience and share product knowledge across physical touch points in-branch, in call center customer conversations as well as direct to customer in digital channels like your bank.com, SEO and other marketing activities.
How they describe their product/innovation: Horizn, the number 1 Digital Adoption Platform combines proprietary micro-learning simulation methodology with both gamified principles and advanced measurable analytics.
The Employee Platform will demonstrate how to empower your entire workforce, in-branch and in the contact center get ready to talk digital with customers.
The In-Branch platform is being used to enable hip-to-hip digital demos in-branch with frontline employees and customer on mobile devices, tablets, and kiosks. Also demoing new digital tools designed specifically for banks digital ambassador programs.
We will demo the Customer Platform that reaches out directly to bank customers in digital channels like your bank.com, SEO and other marketing activities.
Product distribution strategy: Direct to Business (B2B)