How they describe themselves: Agent IQ makes digital banking personal again. Decades of focus on automation and self-service has distracted us from what financial institutions do better than anybody – help us optimize our finances and achieve our financial goals. By enabling personal relationships to once again flourish, we allow bankers to deliver on their passion.
At Agent IQ we believe that augmenting the human banker is a better approach than replacing the human. We call this Augmented Intelligence. Pragmatic application of state-of-the-art Artificial Intelligence and Machine Learning offers the promise of unprecedented scale while keeping the focus on human empathy, creativity and personality.
How they describe their product/innovation: The Agent IQ engagement service allows financial institutions to create a next generation customer experience that works in concert with existing digital and physical channels.
Letting customers chat with bankers of their choice empowers customers with hassle-free personalized support and transforms bankers into trusted advisors. Meeting customers where they are enables seamless, yet fulfilling digital engagement and optimization of operational resources.
Conversational AI and Augmented Intelligence tools, custom developed for banks and credit unions, create efficiency and scale by supporting and guiding the human bankers at every step.
Product distribution strategy: Direct to Business (B2B)