How they describe themselves: Glia creates digital-first moments that simplify and transform communications between businesses and their customers. Fortune 500 companies that have high-consideration sales and support experiences need to deliver choice, continuity, and speed to their customers. We know that digital-transformation is not easy for large organizations. That is why our digital communications platform is modular in its design and built to deliver value at each step of the journey. We do not believe in ripping out legacy systems – we believe in agile solutions that can truly transform the customer experience. Glia transcends the channel discussion to focus on what matters – customers.
How they describe their product/innovation: OmniGuide provides the framework to deploy one or multiple conversational AI engines across an enterprise. With conversational AI, agents & customer support reps can reach customers in real-time using bot-powered logic in the form of suggested responses. By employing an easy-to-use interface, there can always be a human fallback when a bot “fails”. Bot powered assistance for human agents includes integrated surveys, built-in data/regulatory compliance features, statistics and reporting. With OmniGuide, sales and support teams have the insight and capabilities to meaningfully evaluate customer interactions. Once activated, OmniGuide drives efficiency and customer satisfaction across your chosen customer engagement channels.
Product distribution strategy: Direct to Business (B2B), through financial institutions, through other fintech companies and platforms