Finovate Demo Video Archives

Presenter Profile:

How they describe themselves: NICE (NASDAQ: NICE) is the worldwide leader of software solutions that deliver strategic insights by capturing and analyzing mass quantities of structured and unstructured data in real time from multiple sources – this includes phone calls, mobile apps, emails, chat, social media, and video. NICE solutions enable organizations to take the Next-Best-Action to improve customer experience and business results, ensure compliance, and fight financial crime. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.

How they describe their product/innovation: Real-Time Authentication strengthens and streamlines the authentication process by utilizing voice biometrics to authenticate customers in real time during their conversation with an agent.

With Real-Time Authentication, contact centers can:

• Securely authenticate customers in real time with no customer effort
• Expedite time to service and free up more time for revenue generating activities
• Passively enroll the vast majority of their customers seamlessly
• Improve fraud protection on all enrolled accounts

Product Distribution Strategy: Direct to Business (B2B)

Contacts:

Bus. Dev.: Eran Liron, EVP Marketing & Corporate Development, eran.liron@nice.com
Press: Erik Snider, Director of Corporate Communications, erik.snider@nice.com, 877-245-7448
Sales: Beeri Mart, Regional VP Fraud & Authentication Solutions, beeri.mart@nice.com