FinovateSpring 2014 / IntelliResponse

Presenter Profile:

How they describe themselves: IntelliResponse provides virtual-agent technology solutions for the enterprise. We create profitable online conversations for our private and public sector customers around the world. Our patented Virtual Agent solutions transform corporate websites, mobile applications, social media channels, and agent desktops into world-class self-service platforms. Using IntelliResponse, consumers can ask questions using natural language and get instant, accurate answers as well as targeted offers that lead them down the purchase path and improve conversion. What’s more, the key voice of the customer’s insight is captured in natural language allowing companies to build highly detailed customer profiles over time.

How they describe their product/innovation: VOICES is the first and only Voice-of-the-Customer technology designed to help enterprises visualize and derive actionable insight from customer questions posed on digital channels. VOICES captures and automates authentic Voice-of-the-Customer data from client interactions across web, mobile, agent, and social channels and transforms it into a collection of customer insights.

OFFERS turbocharges the online offers approach by increasing the precision and relevance of targeted offers, resulting in increased conversion in orders of magnitude not possible with traditional approaches. When a customer asks a question via our virtual agent, in addition to getting the one right answer, the customer also receives the one right offer.

Product Distribution Strategy: Direct to Business (B2B)


Bus. Dev.: Mike Hennessy, VP Marketing,
PR: Dwayne Weppler, Head of Marketing Communications,
Sales: Mike Minelli, VP Sales,

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