FinovateSpring 2014 / Interactions

Presenter Profile:

How they describe themselves: Interactions is changing the way leading companies communicate with their customers by transforming frustrating customer-care experiences into productive conversations. We deliver conversational customer-care, sales, service, and support solutions based on our patented adaptive-understandingä technology that seamlessly integrates human and artificial intelligence. We’re a hosted service provider with a success-based pricing model that removes risk for our enterprise-class clients. The result is a dramatic reduction in cost, unparalleled customer experience, and increased brand loyalty.

How they describe their product/innovation: Interactions is demoing their conversational solutions for financial institutions. Conversational solutions can seamlessly provide callers with access to balance, transaction history, and account information; yet, Interactions goes a level beyond by allowing the caller to inquire into recent charges, ask complex questions about their accounts, change account information such as addresses and emails, report a card as lost or stolen   . . . the list goes on. During our demo, we are calling into a live demo application for a demo client “Franklin Bank & Trust” and interacting with the solution in real time.

Product Distribution Strategy: Direct to Business (B2B)


Bus. Dev.: Phil Gray, EVP Bus. Dev., 847-565-9070
Press: Dan Fox, Marketing Manager, 609-413-1251
Sales: Linda Mockbee, Inside Sales Director, 703-542-5344

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