FinovateFall 2026 / Illuma Labs
Demo video will be available soon.
Presenter Profile:
How they describe themselves: Illuma is the FinTech leader in Voice Security and the only CUSO dedicated to securing voice interactions for financial institutions. IllumaSHIELD™ combines real-time voice authentication, fraud prevention, adaptive multi-factor authentication (MFA), deepfake detection, and Human + AI collaboration to continuously verify identity and secure every conversation. Implemented in days, IllumaSHIELD™ reduces fraud, streamlines authentication, and delivers secure account holder experiences across contact center and self-service channels.
How they describe their product/innovation: We will demo native capabilities for MFA (combination of OTP and proprietary TrustedNumber technology), collaborative intelligence (Fraud Risk Flagging, AutoLockout), as well as fully passive integration into Virtual Agents. Additional detail on these new features is available at https://illuma.cx/article/next-generation-of-illumashield-advanced-voice-security/.
Product distribution strategy: Direct to Business (B2B), Through other fintech companies and platforms
Credit Union/Community Bank Fit: Credit unions and community banks.
Contacts:
Bus. Dev.: Amy Travers (VP of Sales), [email protected], 407-576-5909
Press: Milind Borkar (Founder & CEO), [email protected], 972-217-7106
Website: illuma.cx
LinkedIn: linkedin.com/company/illuma-labs
HQ: Plano, TX, USA
Founded: March 2016
Product Demoed: IllumaSHIELD Voice Security Suite
Metrics: $12.5M equity investment, $2M DHS R&D contracts, 50+ Financial Institutions, 20+ full time employees
Presenters: Katie Silverthorne, Senior Channel Manager, Illuma | Amy Travers, VP of Sales, Illuma
- Key Executives
Milind Borkar (Founder & CEO), Jeremy Whittington (Co-Founder & CTO), Amy Travers (VP of Sales)
Key Stats
- Key Board Members
Venu Shamapant (Founding Partner, LiveOak Ventures), Dave Tucker (Partner, Next Level Ventures), Milind Borkar (Founder & CEO, Illuma Labs), Jeremy Whittington (Co-Founder & CTO, Illuma Labs), Nick Evens (President & CEO, Curql Collective)
- Key Investors
Capital Factory, Connexus Credit Union, Dort Financial Credit Union, Financial Plus Credit Union, Forefront Ventures, LiveOak Venture Partners, Next Level Ventures/Curql Fund, Texas Dow Employees Credit Union (TDECU), Universal Sharing Network, Veridian Credit Union
- Key Advisory Board Members
Chad Rogers (President & CEO, Connexus Credit Union), Brenda Wilbur (SVP/Client Engagement Center Director, Banner Bank), Brent Nelson (VP, Virtual Communication Center, Wellby Financial), Stephen Goodwine (SVP, Head of the Contact Center, Hudson Valley Credit Union)
- Key Partners
Avaya, CUNA Strategic Services and Credit Union Leagues in 34 US States, Eltropy, Five9, Genesys, Glia, Mitel, NICE, Posh, TTEC Digital
- Key Customers
50+ clients spanning credit unions, community banks, regional banks, and insurance.