Finovate Demo Video Archives

Presenter Profile:

How they describe themselves: Quavo helps financial institutions modernize fraud and dispute management through intelligent automation, embedded compliance, and network-scale data. Its cloud-based QFD® platform streamlines the full dispute lifecycle, from digital intake and investigation through recovery and resolution. Serving more than 650 issuers and card programs, Quavo helps banks, credit unions, and fintechs reduce losses, improve operational efficiency, and deliver faster, more transparent customer experiences.

How they describe their product/innovation: Aria Decision Engine pairs AI with human judgment. It evaluates each dispute’s data and conditions in real time, then recommends a clear next action (pay, deny, or write off) while outcome-based scores show how those decisions are trending. Agents stay in control: Aria guides the call, a human makes it. No black-box automation, just faster, explainable decisions grounded in transparent logic.

Product distribution strategy: Direct to Business (B2B), Through financial institutions, Through other fintech companies and platforms

Credit Union/Community Bank Fit: Credit unions and community banks.

Contacts:

Bus. Dev.: Justin Zawaly (VP, Sales), [email protected]