How they describe themselves: SaleMove sells into the financial services sector, working with companies in wealth management, banking and insurance. Clients include companies such as Capital One, Protective Insurance, Mapfre, Betterment and Transamerica.
How they describe their product/innovation: SaleMove enables companies to bring the in-person customer experience online through its award-winning all-in-one engagement platform, OmniCore. At Finovate Fall 2017, we will be introducing our newest innovation, OmniGuide. OmniGuide is an add-on bot to our chat solution that makes AI-assisted chat a reality. Instead of simply having a bot answer customer chats, OmniGuide provides AI-generated prompts and suggestions for chat agents – allowing for more consistent and efficient customer chats.
We feel OmniGuide represents the correct way to integrate AI Bots into a company’s communication channel, as it still places a human being at the forefront of the conversation.
Product distribution strategy: Direct to Business (B2B), through financial institutions