How they describe themselves: Kofax® is a leading provider of smart capture and process automation software and solutions for the business critical First Mile of customer interactions. These begin with an organization’s systems of engagement, which generate real time, information intensive communications from customers, and provide an essential connection to systems of record (large, enterprise applications and repositories not easily adapted to contemporary technology). Kofax improves the customer experience and reduces operating costs for increased competitiveness, growth, and profitability.
How they describe their product/innovation: Kofax demonstrated how lenders can engage borrowers directly on mobile devices enabling them to interact with the loan origination process. Specifically when loans are not in good order and trailing documents are required, the solution engages customers providing them multiple channels to accelerate and supply the complex underwriting process. While mobile is the preferred channel, an omni-channel approach is realized using web, email, or fax. Additionally as these supporting documents are processed, analytics technology provides real-time dashboards and visibility across channels of customer engagement and adoption highlighting patterns, trends, bottlenecks, and efficiencies for right channeling customers and improved decisions.