FinovateEurope 2013 / VoiceTrust
How they describe themselves: VoiceTrust is a global provider of voice biometric solutions, dedicated to continuous innovation and development of patented technologies and solutions. VoiceTrust leverages its domain expertise and intellectual property to deliver highly differentiated real-life solutions. VoiceTrust is backed by a successful Dutch private equity firm and operates globally with customers and footprints in the Americas, Europe and South Asia, Middle East & Africa.
How they describe their product/innovation: inTalk provides a simple, convenient and effective solution to the call center authentication problem by recognizing the customer’s voice using voiceprint biometrics. inTalk passively listens to the person speaking, compares the speaker’s voice to the customer’s voiceprint, and provides identity feedback to the agent. This is all done in the background during a normal, uninterrupted conversation in any language. A green light is displayed when the customer is recognized and a red light alerts the agent when inTalk detects the presence of an imposter.
Bus. Dev., Press & Sales: Roanne Levitt, VP, firstname.lastname@example.org