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Finovate Blog
Tracking fintech, banking & financial services innovations since 1994
Frost & Sullivan is a growth-focused research and consulting company that offers a wealth of expertise across more than 10 industries. Frost & Sullivan’s Information & Communications Technologies Research Team conducts an annual voice-of-customer survey that contains inputs from key decision makers across industries.
The banking, financial services, and insurance (BFSI) industry includes commercial banks, insurance companies, non-banking financial companies, and other entities.
This study uses an integrated 360-degree research methodology to provide insights from end-user organizations, IT decision-makers, and influencers within the BFSI sector.
An analyst perspective on the state of adoption and future investment plans highlights opportunities for financial services organizations to equip their workers with the advanced tools they need to achieve operational agility and interact with customers via the channels they wish to engage.
This study also discusses opportunities for improving customer and employee experiences.
Digital mortgage lending company Better launched a new product, One Day Mortgage, that offers borrowers a mortgage commitment letter within 24 hours of applying for a loan.
During a period of beta testing, Better reported that it processed over $50 million in commitments, offering commitment letters in an average of 12 hours.
To qualify for the One Day Mortgage, borrowers must be salaried, make a down payment of at least 3%, and upload required documents within four hours.
Digital mortgage lending company Better launched One Day Mortgage, a new tool that does what it says– it enables borrowers to get a mortgage in a single day.
Using One Day Mortgage, home loan borrowers can get pre-approved, lock-in their rate, and receive a mortgage commitment letter, all within 24 hours. This timeframe is weeks faster than the industry average of more than 30 days.
Today’s announcement comes a couple of weeks after Better first launched the service in beta to a small group of customers. Since then, Better has processed over $50 million in commitments from its One Day Mortgage product. What’s more, it has helped customers receive a commitment letter in an average of 12 hours.
The One Day Mortgages are available to borrowers working in a salaried job and making a downpayment of at least 3% on a Fannie Mae or Freddie Mac mortgage. To further qualify, applicants must provide requested documents– including pay stubs, W2s, bank statements, and more– within four hours of locking in their rate.
Better’s One Day Mortgage product is a fairly large step forward for the mortgage industry, which has not seen much innovation in the past decade, despite the onslaught of new enabling technologies. The fast turnaround is made possible by Better’s digital-first approach that takes place completely online. This model enhances the user experience by offering a fully digital document upload and tracking tool.
“One Day Mortgage unlocks it all,” said Better shareholder and Partner at Novator Capital Prabhu Narasimhan. “It takes away the weeks of uncertainty that permeate the entire real estate transaction. If we can execute mortgage commitments in one day and closings in three days, we can complete entire transactions in less than one week to make the entire process better.”
Offering customers a mortgage commitment letter within 24 hours is certainly a competitive advantage for Better. As company chairman Harit Talwar explained, “This milestone will add immense value to the consumer, create a significant strategic moat for Better, and be a near impossible act for competitors to follow.” And he’s most likely right– for the time being. We probably won’t see other mortgage lenders offering 24-hour mortgage loans any time soon, but it’s quite possible the new offering will be industry standard by the end of the decade.
Founded in 2016, Better has seen its share of hardships in the past year. Last year, Better conducted its fourth round of layoffs in less than nine months, letting go of almost 4,000 employees during that time. What’s more, the company’s CEO Vishal Garg made headlines numerous times last year for his contributions to what employees described as a toxic work environment.
Lenders have always faced some level of uncertainty, but the past few years have truly put the industry to the test. While many have enhanced their systems with new enabling technologies, there are still a number of uncertainties– including inflated income due to Covid relief funds and increased spending power thanks to a student loan repayment pause– that create confusion in the underwriting process.
We spoke with PayNearMe’s Senior Director of Sales Jill Bohlken for some insight into how today’s lending environment has changed and what we can expect to see going forward into this year.
Describe the current lending environment and how it has changed over the past few years.
Jill Bohlken: In one word, the current lending environment is unpredictable. A number of converging market forces are causing some uncertainty among lenders, merchants, and borrowers alike.
We have consumer prices continuing to rise, leading to less disposable income and more borrowing by consumers to cover costs. According to the New York Fed’s Q3 report, households last year increased debt at the fastest pace in 15 years, and credit card balances collectively rose more than 15%.
Meanwhile, seven interest rate increases led to lower margins for lenders at the same time they face increased competition to attract new customers.
External forces like supply chain disruptions continue to inhibit some lending markets, such as auto. And emerging trends such as longer loan terms (upwards of seven years for an auto loan) and instant financing carry increased risk of delinquency, prompting lenders to build reserves and reduce overhead to cover themselves in case of default.
Can you discuss any notable trends or changes in consumer borrowing behavior that you have observed?
Bohlken: Last year, the economy saw unprecedented demand for goods and services driven by a surplus of Covid relief funds combined with a shortage of supply. More recently, we’ve seen loan demand start to normalize due to inflation and higher interest rates. For billers, managing risk and delinquency is always a priority. According to Experian, 60-day delinquencies for new car loans sat at 0.48% by Q3, with used car loans at 1.17%.
A more positive trend was the rise in online loan applications completed exclusively by web and mobile devices. This self-service innovation improved the speed of transactions and accelerated loan approvals, not to mention making the experience more convenient for consumers.
What tools, data, or technologies can help lenders mitigate the risk of default before extending a loan?
Bohlken: The expanding use of artificial intelligence and machine learning to analyze large swaths of data and produce actionable insights is by far the most exciting tool lenders should pursue. Payments platforms can feed a data warehouse to store transaction data in one place, then apply machine learning models to either an individual client’s data or aggregated industry data to create smarter risk models.
For instance, AI can be used to analyze cohorts of customers using hundreds of data points (zip code, income level, credit score, etc.) and assign the group a risk score. AI can even bring in data from government sources, such as unemployment and GDP reports to shed light on risk further. This research helps lenders determine how and where to find high-probability, low-risk customers and adjust their risk analysis and marketing spend accordingly.
How about once the loan has already been extended?
Bohlken: A payments provider can help lenders prevent late or missed payments using a number of tools and strategies, such as sending payment reminders by text, email, or push notification. The provider can offer a wide range of payment channels to allow customers flexibility in how they pay. In cases of chronic late payment, the provider can intervene with offers to help avoid default, such as flexible repayment plans.
What’s especially exciting is that AI and ML now make these strategies even more effective. For example, AI can be trained to constantly scan payments behavior to identify customers who have multiple late payments, then automatically initiate a series of engagement messages that move the customer toward payment. AI can also automate solutions to common payment problems. For instance, if a customer has multiple ACH returns, AI can apply a business rule requiring them to pay with cash or card only.
These automated solutions save lenders both time and money. Not only does the AI circumvent many behaviors that could lead to default, but it also eliminates the time and labor of manually resolving payment problems.
Looking ahead in 2023, will lenders be more hesitant to extend loans to borrowers?
Bohlken: It’s hard to say with certainty, but demand does remain fervent. According to a recent Consumer Pulse study, one in four Americans plan to seek new credit or refinance in 2023. However, according to Experian, auto loan balances have grown by 7.6%, so lenders may want to shore against risk, adjusting the credit profiles of their customers and trimming back-office budgets to keep a higher level of reserves.
At the same time, lenders may lean into the adage, “a bird in the hand is worth two in the bush.” That means putting more emphasis on servicing existing portfolios and maximizing return by reducing delinquency, lowering the cost to collect, and improving operating efficiency through automation and optimization.
If lenders cut back on extending loans, where will the overflow in demand go? Will consumers turn to payday loans, or will alternative lenders be able (and willing) to fill loan demand?
Bohlken: In my interactions with many large lenders I have noticed that many are reducing their workforce, a way of battening down the hatches and right-sizing operations to suit the precarious lending environment.
In terms of consumer overflow, I see movement in several “alternative” types of loans, including buy-now-pay-later, which breaks payments for a large-ticket item into several payments; and buy-here-pay-here, which allows car dealerships to act as both seller and lender. Both these options appeal to customers who may have poor credit and/or limited options for securing traditional financing.
Payday loans, on the other hand, are losing their luster after almost a decade of bad press and heavy regulatory oversight. They still play a part in some consumer borrowing, but most consumers who can find alternatives will do so to avoid the heavy interest rates and fees.
Germany-based fraud prevention and AML solution provider Hawk AI has raised $17 million in Series B funding this week.
The round was led by Sands Capital and featured participation from DN Capital, Coalition, BlackFin Capital Partners, and Picus Capital, and adds to the $10 million Hawk AI raised in 2021.
Hawk AI made its Finovate debut at FinovateSpring 2022.
In a round led by Sands Capital and featuring participation from DN Capital, Coalition, BlackFin Capital Partners, and Picus Capital, Germany-based fraud prevention and anti-money laundering solution provider Hawk AI has raised $17 million in Series B financing. The capital adds to the $10 million in Series A funding the company raised in June of 2021, and will be used to help fuel both product development and global expansion.
“My co-founder Wolfgang Berner and I started this business based on the strong belief that only leading edge, real-time surveillance technology can deliver the change needed to fight financial crime,” Hawk AI CEO and co-founder Tobias Schweiger said. “This contrasts (with) the obvious, drastic deficiencies in legacy technology. Hawk AI’s growth will continue to be fueled by industry-wide demand for AI, cloud outsourcing, and a convergence of fraud and AML technology.” Schweiger added that this week’s investment would help Hawk AI “become the leading global surveillance platform faster.”
Founded in 2018, Hawk AI made its Finovate debut last year at FinovateSpring in San Francisco. At the conference, the company demoed its AML Surveillance Suite, which combines explainable AI with traditional rule-based strategies to monitor transactions for fraud and evidence of potential money laundering in real time. The technology alerts financial crime specialists when suspicious behavior is detected while at the same time significantly limiting the number of false positives – by more than 70% – compared to legacy systems.
In its funding announcement, Hawk AI noted that more than $2 trillion is laundered every year, with U.S. fraud losses in 2022 topping $41 billion. Additionally, for what the company referred to as “high-growth markets,” fraud increased by more than 37% over the past 12 months. This has put additional pressure on institutions as both the volume and sophistication of financial crime continue to grow. Complicating matters further are an ever-changing array of regulations which Sands Capital’s Chris Eng said has made fighting financial crime “historically” challenging. To this end, Eng noted that, “Hawk AI’s sophisticated technology and use of explainable artificial intelligence present critically needed straightforward solutions for institutions across the payments landscape.”
Hawk AI’s funding news comes in the wake of a year in which the company realized year-over-year revenue growth of nearly 3x. Hawk AI also expanded its operations to Singapore last year, and now operates in more than 60 countries across Europe, North America, Asia, and Latin America. Hawk AI includes fellow Finovate alums VISA, Diebold Nixdorf, and Mambu among its partners.
Finovate alums raised more than $2.7 billion in equity funding in 2022. The sum makes the $8.4 billion raised in 2021 seem all the more an outlier as our alumni funding levels return to those common in 2020 and before.
The fourth quarter of 2022 saw Finovate alums secure more than $380 million in funding. This amount recalls the relatively modest fundraising haul from Q4 2020, with a comparable number of alums raising capital.
Previous Quarterly Comparisons
Q4 2021: More than $1.2 billion raised by seven alums
Q4 2020: More than $472 million raised by 17 alums
Q4 2019: More than $876 million raised by 21 alums
Q4 2018: More than $800 million raised by 19 alums
Q4 2017: More than $730 million raised by 23 alums
Outsystems’ $228.4 million fundraising was easily the quarter’s standout investment. Also raising sizable amounts in the final three months of 2022 were Moneyhub, which raised more than $61 million over the course of the quarter, and Banyan, which secured $28 million in funding.
Top Quarterly Equity Investments
Outsystems: $228.4 million
Moneyhub: $61.6 million
Banyan: $28 million
Cinchy: $14.5 million
Buckzy: $14.5 million
Here is our detailed alum funding report for Q4 2022.
October 2022: More than $316 million raised by eight alums
If you are a Finovate alum that raised money in the fourth quarter of 2022, and do not see your company listed, please drop us a note at research@finovate.com. We would love to share the good news! Funding received prior to becoming an alum not included.
Bold Commerce and PayPal struck up a partnership that will better integrate payments into more checkout experiences.
Using Bold Commerce’s headless checkout tool, retailers can place a point-of-sale wherever shoppers interact, including on blogs, within social media, and even on the packaging of a physical good.
The new solution is available in Bold Commerce’s Checkout Experience Suite.
Customizable commerce company Bold Commerce announced today it is collaborating with PayPal to better integrate payments into the checkout experience. Because, as Bold Commerce Co-Founder Yvan Boisjoli puts it, “The checkout experience needs to extend to everywhere shoppers are today, which also means that a full range of payment options need to be available to shoppers wherever they are.”
Using Bold Commerce’s PayPal-enabled tool, retailers can put the checkout wherever shoppers interact. A point of sale can be placed on blogs, within social media, and even on the packaging of a physical good with a QR code printed on the label. Upon checkout, consumers can use a range of payment options, including PayPal, Venmo, PayPal Pay Later, credit and debit cards, and multiple local payment methods.
“Payment choice and flexibility have always been a critical part of a successful commerce experience – but it’s only one part of the equation. Retailers today need to also offer a tailored checkout experience to help drive increased conversion,” said PayPal VP, Global Head of Channel Partnerships David Bruce. “It’s a powerful combination for a composable checkout to plug into any tech stack, and we’re excited to deepen our commerce capabilities with Bold Commerce.”
The new, flexible checkout method is expected to increase checkout conversion on merchant websites and what Bold Commerce is calling “shoppable touchpoints,” which will drive more revenue by decreasing friction. The headless, all-in-one payments and checkout solution is available in Bold Commerce’s Checkout Experience Suite.
“Through this new integration we’re making it easy and accessible to power checkout anywhere, with any payment method. We’re looking forward to working with PayPal as they make this move into headless commerce,” added Boisjoli.
Bold Commerce was founded in 2012. The Canada-based company’s Checkout Experience Suite offers a customizable headless checkout tool with built-in subscription and pricing capabilities. Bold Commerce counts more that 9,000 brands and retailers as clients, including Pepsi, Mars, and Williams Sonoma.
Bold Commerce has raised $44 million and has been named to Deloitte’s Tech Fast 50, E&Y’s Entrepreneur of the Year, and CBInsights’ Retail Tech 100.
Continuous product design platform company Quantum Metric launched its Atlas solution this week.
Atlas provides enterprises with a library of pre-built industry guides to help them turn digital opportunities into new products and solutions for customers.
Quantum Metric won Best of Show in its Finovate debut at FinovateEurope n 2021.
Quantum Metric, the continuous product design platform company that won Best of Show in its Finovate debut in 2021, unveiled its latest solution this week. The Colorado Springs, Colorado-based firm announced the launch of Atlas, a structured and accelerated solution to help organizations respond to “critical business questions” with “outcome-driven insights.” Atlas provides companies with a comprehensive library of pre-built industry guides that give businesses a tailored set of dashboards, metrics, anomaly detection, and alerts, providing them with a stepwise approach to improving digital use cases.
“Organizations consistently struggle to know if their teams are asking the right business questions and working hard to drive their experience forward to the benefit of both their business and their customer,” Quantum Metric CEO Mario Ciabarra said. “With Atlas, we are empowering every member of digital teams to focus on what matters most, winning the hearts of their customers.” Ciabarra called the launch “a defining day” for the company.
Quantum Metric helps enterprises negotiate the distance between recognizing new digital opportunities and turning those opportunities into revenue-generating, customer-engaging products and services. The company estimates that the average enterprise “leaves up to $220 million on the table per year in inefficiencies” and suggests that, by using Atlas, these companies can boost efficiency by up to 90%. “Atlas completely reimagines what we know about building and optimizing digital experiences today,” Ciabarra said.
At present, the Atlas library consists of 90 guides, and includes customized use cases for verticals such as consumer banking, insurance, telecommunications, travel, and retail. Quantum Metric indicated that it will offer cross-industry guides to common digital use cases in the future.
Founded in 2015, Quantum Metric offers businesses a way to recognize customer needs, quantify the financial impact, and assess priorities based on both customer impact and meeting business objectives. The launch of Atlas comes just days after Quantum Metric announced a year of “record-breaking” growth, including a 98% customer retention rate and customer base growth of 41%. The company today captures experiences from 40% of the world’s Internet users and offers insights from more than four billion user sessions each month. Quantum Metric includes 20% of the Fortune 500 among its customers.
Recession. Widespread staffing shortages. Increasing fraud. Customer demands — and advancements in technology like we’ve never seen. We’ve learned a lot about the current industry landscape so far in this first quarter alone, but there are still questions that loom large. Such as:
Will the threat of fraud ever go away?
Can my call center really become a revenue generator?
How will pending legislation around real-time payments and open finance affect our customers?
Should we really consider using TikTok?
Watch this Finovate webinar, in collaboration with Eltropy, on demand, and find out the top seven trends that CFIs like you should be focusing on in the coming year. You’ll discover:
Which trends are the most crucial to ensure success for your CFI this year
How the right digital strategies and tools can make or break your institution
Examples of what’s working and what’s not in financial services
You’ll hear from Jonny Manousaridis, social media & customer marketing manager, Eltropy, and banking strategy expert David Hall.
Business spend and procurement management company PayEm raised $220 million this week.
The round consists of $20 million in Series A equity funding and a $200 million warehouse debt facility.
The equity portion brings PayEm’s total equity funds to $47 million.
Business spend automation and procurement management platform PayEmbrought in $220 million in combined debt and equity this week.
PayEm will use the funds to fuel its card operations, serve larger customers, and improve the employee experience within the digital product.
The funding, which is comprised of $20 million in Series A equity and $200 million in warehouse debt, saw contributions from Viola Credit, Mitsubishi Financial Group, Collaborative Fund, Pitango First, NFX, LocalGlobe, and Glilot+.
“This is a significant milestone in the company’s growth. Our new warehouse credit facility allows us to scale our credit cards operation and support larger customers with our fast-growing payments platform. In addition, the new equity funding will enable us to continue building our platform,” said PayEm CEO Itamar Jobani. “With the current macroeconomic conditions, it’s never been more important for companies to have an efficient and clear lens into their financial health. We’re pleased to be that single source of truth for them as they may navigate turbulent times and supply chain issues, and simply need to do more with less.”
Headquartered in Israel, PayEm helps its business clients bring transparency to business finances, automate tasks, and enhance control of processes. The company offers businesses tools for spend management, employee reimbursement, automating accounts payable, purchase order approvals, corporate cards, and more.
Today’s round brings PayEm’s total equity funding to $47 million and adds more competition to the fast-growing business spend management space. Companies such as Brex and Ramp have been rewarded in recent years with massive funding rounds and high valuations. PayPal even jumped on the trend, launching its first commercial credit card last June.
Payments platform Trustly announced a strategic partnership with Sweden’s Nordnet.
The partnership will enable Nordnet customers to easily and securely deposit funds using Trustly pay-ins.
Trustly, which made its Finovate debut at FinovateEurope 2013, was acquired by Nordic Capital in 2018.
A new strategic partnership between open banking, account-to-account (A2A) payments platform Trustly and Nordnet will enable customers of the Swedish savings and investment solution to easily and securely deposit funds in their accounts. The pact brings instant deposits to the whole Nordic region, including markets where instant payments are not yet available.
The new service is going live in Sweden initially, and will be available to all new customers who sign up for a Nordnet account. The service will launch in Norway in the first quarter of this year, and in Denmark and Finland later in 2023.
“Trustly’s technology and customer focus made them a natural choice and good fit for Nordnet in our ongoing work to build the best platform for savings and investments,” Nordnet Chief Product Officer and Deputy CEO Rasmus Järborg said. “With Trustly, our customers are able to fund their accounts instantly and start discovering what stocks or funds they want to buy.”
Founded in 1996 as Sweden’s first Internet broker, Nordnet currently provides savings, investment, lending, and pension services to customers in Sweden, Norway, Denmark, and Finland. Nordnet operates the region’s largest social investment network, Shareville, which boasts more than 300,000 members.
The company also offers margin lending, residential mortgages, and unsecured personal loans both under its own brand and under the subsidiary Konsumentkredit. As a pension solutions provider, Nordnet offers endowment insurance in Sweden and Norway and, for Swedish customers, provides a digital pension management service. Headquartered in Stockholm, the firm reported total assets of more than $22.8 billion in 2021.
Trustly made its Finovate debut at FinovateEurope in London in 2013 and returned to the Finovate stage four years later for FinovateEurope 2017. The company was acquired by Nordic Capital for an undisclosed sum in 2018, and has since forged partnerships with companies ranging from Alibaba.com to NACHA to IKEA. Last year, Trustly acquired U.K. open banking vendor Ecospend (terms not disclosed). In November, the company welcomed back Alex Gontheir as CEO of its Americas division. Gontheir founded and led PayWithMyBank as CEO. PayWithMyBank merged with Trustly in 2019 and Gontheir became Executive Chairman in 2021.
Banking technology company Sandstone Technology appointed a new CTO this month. The company unveiled today it has selected Anthony McKew to fill the role.
With more than 35 years of experience in banking and technology, McKew has worked for companies including Linkly, Premier Technologies, and SecurePay. He has expertise in designing and managing enterprise-grade platforms for major retailers, government agencies, and digital operations for vendors and service providers.
“I am extremely pleased with the addition of Anthony to our Leadership team as our Chief Technology Officer,” said Sandstone CEO Abhish Saha. “This is an essential role, supporting our customers across the globe and being a key driver of our ongoing business strategy and growth. Anthony’s intimate understanding of Financial Institutions and their security and technology needs will be of great value to both our customers and our staff.”
McKew, who began his appointment on January 9th of this year, fills the shoes of Sandstone’s former CTO Chaitanya Pinnamaneni.
Sandstone was founded in 1996 and currently offers a suite of tools for loan origination, its BankFast mobile app that offers end users a seamless experience between web and mobile channels, and intelligent document processing tools that enable banks to capture, classify, and extract data stored in borrower-submitted documents.
The Australia-based company formed its most recent partnership with Bendigo and Adelaide Bank to offer a single platform that covers all its third party origination channels and limits exposure to legacy systems. In March of last year, Sandstone launched an innovation hub to capture emerging opportunities from new enabling technologies.
“At Sandstone we pride ourselves on our longstanding strategic partnerships with our customers, where we look to solve business problems together, not just provide a service,” said Sandstone CEOMichael Phillipou. “As the banking landscape continues to evolve apace, we’re excited to start working alongside our customers to develop solutions that grasp tomorrow’s opportunities, as well as today’s.”
Ping Identity has forged a partnership with device identification platform Fingerprint.
The partnership will integrate Fingerprint’s device identification technology into Ping Identity’s identity orchestration service, DaVinci.
Ping Identity made its Finovate debut in 2016 at FinovateEurope in London.
Ping Identity, which made its Finovate debut at FinovateEurope in 2016, announced a partnership with U.S.-based identity tech innovator Fingerprint. The collaboration will integrate Fingerprint’s device identification technology with Ping Identity’s DaVinci no-code identity orchestration service to enable users of DaVinci to accurately identify devices and stop fraud.
Fingerprint’s device identification platform provides 99.5% accuracy and, upon integration with PingOne DaVinci, will enable companies to enhance the customer experience by reducing the need for friction-producing multi-factor authentication for known users. The integration will enhance onboarding for new customers, as well. “Our mission is to empower developers to build safe and seamless Internet services,” Fingerprint CEO Dan Pinto said. He said that the partnership with Ping Identity would help show the effectiveness of the company’s device identity technology in a broad range of digital user journeys.
Fingerprint teamed up with Ping Identity as part of the latter’s Global Technology Partner Program. Growing the program and adding companies like Fingerprint is part of Ping Identity’s goal of delivering “better, more frictionless customer experiences” according to company SVP of Product Management Loren Russon. “Our partnership with Fingerprint leverages PingOne DaVinci’s seamless orchestration to ensure dynamic user journeys are delivered quickly and efficiently at every stage of the user journey,” Russon said.
PingOne DaVinci enables users to design secure and seamless customer experiences across an entire technology ecosystem. The platform’s no-code orchestration and drag-and-drop interface mean that anyone who can whiteboard an experience can orchestrate it using DaVinci. Users build, design, and refine workflows, and then easily optimize these workflows with A/B testing and, where necessary, quickly deploy fixes and changes.
Named a Leader in the 2022 Gartner Magic Quadrant for Access Management for the sixth consecutive year, Ping One was founded in 2002 and is headquartered in Denver, Colorado. The company was acquired by Thoma Bravo last year in an all-cash $2.8 billion transaction. When the deal was closed in October, Ping Identity founder and CEO Andre Durand credited the way that “identity security and frictionless user experiences have become essential in the digital-first economy.” Durand added that, “with the support of Thoma Bravo, Ping Identity can further accelerate innovation to deliver the easy and secure digital experiences customers demand from every industry.”