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Finovate Blog
Tracking fintech, banking & financial services innovations since 1994
Spanish fintech Divilo partnered with financial crime prevention specialist ThetaRay.
Divilo will deploy ThetaRay’s SONAR platform, a SaaS-based AML transaction monitoring and sanctions list screening solution.
ThetaRay made its Finovate debut in 2015 at FinovateFall in New York.
A partnership between Spain-based fintech Divilo and ThetaRay will enable the B2B financial services provider to better defend itself against money laundering, sanctions violations, and other financial crimes. Divilo will deploy ThetaRay’s SaaS-based AML transaction monitoring and sanctions list screening platform, SONAR. The technology is capable of detecting the earliest indications of sophisticated money laundering activity infiltrating the domestic and cross-border payments process.
“Our advanced AI solution also makes the entire process of transaction monitoring much more efficient and effective, while improving customer satisfaction, reducing compliance costs, and increasing risk coverage with safe and secure payments,” ThetaRay CEO Mark Gazit said.
SONAR leverages advanced AI, as well as proprietary and patented algorithms, to identify anomalies in data sets to detect potential cases of money laundering. SONAR delivers transaction monitoring with very low (“virtually no”) false positives, giving firms like Divilo the ability to provide trusted and reliable payment services to the SMEs and self-employed professionals it serves.
“Divilo is a fintech leader providing valuable and innovative payment solutions that are growing the global financial system,” Gazit said. “ThetaRay is thrilled to provide Divilo with technology that instills trust into cross-border payments, enabling revenue growth by opening doors to business with new customers and financial partners.”
Founded in 2020, Divilo offers a complete payments, collections, and accounting services for small businesses and freelancers. The company offers payments cards, facilitates money transfers and, offers technology to enable businesses and freelancers to manage payments through mobile devices courtesy of PINs or QR codes. In 2022, Divilo launched a new solution called Diveep that enables charging via mobile device simply by tapping a card or another mobile device.
“Divilo is on a mission to transform payments and collections by providing greater agility, a better user experience, high-security measures, transparency, and simplicity,” Divilo founder and CEO Juan Guruceta said. “Using ThetaRay’s AML solution, we will be able to grow our network of relationships and increase business internationally with the assurance that next-generation AI detection will provide enhanced coverage and highly accurate alerts to allow businesses to focus on what really matters.”
ThetaRay made its Finovate debut in 2015 at FinovateFall. In the years since then, the company has grown to support more than one billion users, and its platform monitors more than $15 trillion in transactions every year. ThetaRay closed out 2022 with a pair of partnership announcements, teaming up with mobile banking solution NOW Money and partnering with fintech platform Ontop, both in December.
Business payments technology company Nuvei will acquire B2B payments company Paya.
Nuvei anticipates the purchase will help it add integrated payment capabilities, diversify its business, and grow in the B2B payments space.
The deal is expected to close for $1.3 billion.
Payment technology solutions provider Nuveiannounced this week it has acquired B2B payments company Paya. The all-cash transaction is expected to close for $9.75 per share for a total value of around $1.3 billion.
Paya’s payment technology helps businesses accept payments and get paid faster and more efficiently. The company’s solutions range from payment acceptance, disbursement, and ACH, to marketing services and developer integrations.
Canada-based Nuvei anticipates the purchase will help it add integrated payment capabilities, diversify its business, and grow in the B2B payments space. Specifically, combining Paya’s integrated payment capabilities into Nuvei’s platform will add value and growth potential. Additionally, Nuvei will be able to leverage Paya’s integrations with 300 independent software vendors and commerce solutions to enter into the software-led market.
“The proposed acquisition of Paya is a powerful next step in the evolution of Nuvei, creating a preeminent payment technology provider with strong positions in global eCommerce, Integrated Payments and business-to-business,” said Nuvei Chief Executive Officer Philip Fayer. “The proposed transaction will combine two people-first, technology-led, high-growth payment platforms. It will accelerate our integrated payment strategy, diversify our business into key high-growth non-cyclical verticals with large addressable end markets, and enhance the execution of our growth plan.”
Founded in 2003, Nuvei offers global card acquiring services, alternative payment methods, crypto payments, fraud and risk management, analytics and more. The company serves businesses across a range of industries in more than 200 global markets, facilitating 150 currencies. Nuvei went public in 2020 and now has a market capitalization of $5.58 billion.
Today’s buy marks Nuvei’s 6th acquisition. The company acquired Smart2Pay and BaseCommerce in 2020, and purchased Mazooma, Simplex, and Paymentez in 2021.
Tax Status announced a partnership with authID this week.
The partnership will give Tax Status’ customers access to authID’s Human Factor Authentication (HFA) technology to better protect sensitive data and fight fraud.
Based in Texas, Tax Status made its Finovate debut last September at FinovateFall.
Tax Status, a Texas-based fintech company that offers a digital IRS account monitoring solution, has announced a partnership with identity authentication solutions company authID. The collaboration enables Tax Status to go live with the full range of authID’s identity authentication technologies, including authID’s Human Factor Authentication services (HFA). These resources will enable Tax Status’ enterprise partners to better protect sensitive tax data, as well as prevent password compromise and ensure secure account onboarding for new customers.
“authID’s innovative biometric authentication has proven to be a cut far above other identity management solutions,” Tax Status CEO and founder Charles Almond said. “We are proud to offer the most fortified fraud prevention and enterprise security technology on the market, without compromising on convenience and user experience.”
authID’s Human Factor Authentication enhances the online customer onboarding process by leveraging strong identity and document authentication to eliminate fraud. HFA relies on FIDO2 passwordless authentication that provides seamless login across devices. The technology also offers an unphishable authentication protocol of passkeys and device biometrics for high-risk transactions or transactions that mandate an audit trail.
“Our next-gen Verified platform, which prioritizes ethical, consent-based biometrics, provides Tax Status and their clients with a comprehensive fraud prevention solution and ‘unphishable’ authentication that is more secure than legacy MFA,” authID CEO Tom Thimot explained.
Founded in 2017 and based in Frisco, Texas, Tax Status made its Finovate debut last September at FinovateFall. At the conference, the company demoed its Tax Status Platform, a fully-automated IRS account monitoring solution that provides continuous access to official IRS financial data for use in real-time income, account status, and compliance verification. Tax Status works with companies in a wide range of verticals – from wealth management to lending to accounting – providing critical notifications and insights to help them make more informed decisions.
Tax Status ended 2022 with a partnership with Morningstar. The collaboration will enable Morningstar to offer Tax Status to enterprise wealth management firms and fintechs via Morningstar’s Dynamic Services APIs. By automating the collection and maintenance of client tax data – including income, social security tax withheld, and capital gains and losses – companies will be able to better apply this information to not only client onboarding, but also to investment and financial planning, as well.
Challenger bank NorthOne announced a partnership with The Bancorp Bank to launch real-time payments via The Clearing House’s network.
NorthOne customers initially will be able to receive real-time payments. The ability to send real-time payments will come with “future updates” the company said.
With offices in New York and Toronto, NorthOne has raised more than $90 million in funding for its deposit account that helps small businesses and freelancers better manage their finances.
U.S.-based challenger bank NorthOne has teamed up with The Bancorp Bank to launch real-time payments via The Clearing House’s Real-Time Payments network.
NorthOne co-founder and CEO Eytan Bensoussan called the new offering a “huge milestone” for both his company as well as for the fintech industry writ large. Bensoussan also underscored the value of real-time payments to NorthOne’s small business customers. “For small business owners, cash flow and liquidity are paramount,” he said. “By removing payment waiting times, we’re able to free up a frustrating technical bottleneck for our customers, making it easier for them to operate their business efficiently.”
Founded in 2016, NorthOne specializes in helping small business owners, startups, and freelancers better manage their finances. The company offers a deposit account that enables users to view full account histories and manage receipts, and provides automatic categorization of purchases. Users can connect their NorthOne accounts to their POS or payment processor to get paid faster, as well as leverage the account to pay invoices, manage payroll, and send ACH or wire payments.
With offices in New York and Toronto, Canada, NorthOne sees the introduction of real-time payments as a way to help the 61% of small businesses that it says are struggling because of poor cash management. The update announced this week will enable NorthOne customers to receive instant payments. The ability to send real-time payments will come as part of a separate, future update.
This week’s product launch is the latest news from NorthOne, which most recently made fintech headlines with a $67 million fundraising in October. The Series B investment featured participation from both new and existing investors, and brought the company’s total equity capital to more than $90 million.
“50% of small businesses in America fail over a five-year time horizon,” NorthOne co-founder and COO Justin Adler said when the company’s latest fundraising was announced last fall. “And the majority of those failures are due to financial mismanagement and a lack of financial systems and controls. Our team is proud to be able to de-risk entrepreneurship and make starting and running a successful small business accessible to anyone.”
Allianz Trade, Santander Corporate & Investment Banking (Santander CIB), and Two have partnered to launch a new B2B buy now, pay later (BNPL) tool.
The new tool leverages Allianz Trade to protect against the risk of default, Santander CIB for financing, and Two for the BNPL technology.
The launch comes one year after Santander’s digital consumer bank launched Zinia, a customer-facing BNPL solution.
A new three-way partnership is driving fresh innovation in the BNPL space this week. Trade credit insurance firm Allianz Trade, trade finance bank Santander Corporate & Investment Banking (Santander CIB), and B2B ecommerce payments platform Two have teamed up to create a BNPL tool for large multinational corporations.
Combining each firms’ expertise, the group has created a solution for corporations to offer a buy now, pay later (BNPL) tool for business buyers, enabling them to defer payments at checkout. Created by Two, the BNPL tool supports payments in multiple currencies and leverages Santander CIB for financing to offer sellers payment upfront while facilitating credit terms to buyers.
Allianz Trade protects against the risk of default. The firm will leverage its database that contains information on more than 80 million corporations to instantly assess credit requests via its API, helping Santander CIB make financing decisions instantly.
“Our solution will be distributed worldwide and aims to allow large corporates to develop their online sales by offering deferred payments to existing and new customers, without being exposed to non-payment risks, while benefiting from immediate and guaranteed payments,” said Allianz Trade Global Head of e-commerce François Burtin. “It is a turnkey solution combining the very best of our three firms, easy to set up and improving both seller revenue and user experience.”
Today’s launch comes one year after Santander’s digital consumer bank launched Zinia, a customer-facing BNPL solution for customers in Germany and the Netherlands.
Founded in 2020, Two seeks to fix the world of B2B ecommerce by offering a corporate BNPL tool. The Norway-based company has raised $3 million in seed funding. “At Two we are obsessed about delivering seamless ordering and buying for B2B buyers while removing and automating the operational processes for sellers,” said Two Cofounder Stavros Tamvakakis. “Business buying is not a one-size fits all and our product streamlines key steps in the journey (e.g. instant onboarding, ordering, underwriting, invoice distribution, payments, reconciliation) so that sellers do what they do best while we abstract the pain points of drop-offs, working capital tie up, risk, and manual work. Our ambitions are at a global scale, so we decided to take our partnership with Allianz Trade further by collaborating with Santander CIB, combining two powerhouses in insurance and banking to create a unique and innovative solution dedicated to large corporates.”
As the demand for direct-to-consumer BNPL tools increases, so will the demand for B2B BNPL tools. Other players in the B2B BNPL arena include Bespoke Financial, TreviPay, and Tranch. These tools rely on business credit and repayment data to mitigate risk, so partnerships with firms like Allianz Trade will prove to be essential in helping B2B BNPL newcomers ensure repayment.
2023 is only a few days old but the merger and acquisition action in the fintech industry has already begun.
2022 featured a number of major fintech acquisitions – from Vista Equity Partners $8 billion purchase of tax compliance specialist Avalara to Technisys’ $1.1 billion acquisition of SoFi to Fiserv’s$650 million deal with Finxact. As the new year begins amid economic uncertainty and a technology industry that is contracting, will 2023 produce more deal-making activity in fintech or less?
With this question in mind, here’s a look at recent year-ending and year-beginning M&A activity from a pair of our Finovate alums: TipRanks and TreviPay.
We learned last week TipRanks had agreed to acquire real-time financial news digital provider, The Fly. Terms of the transaction were not disclosed. Founded in 1998 and headquartered in New Jersey, The Fly is a leading digital publisher that offers a live-streaming subscription service featuring short form stories and content on publicly-traded companies.
“TipRanks is a natural home for The Fly,” company President Ron Etergino said. “Both companies strive to level the playing field for investors and TipRanks’ institutional-grade research tools and data will enhance The Fly’s financial news products.”
With its technology that provides market research tools to retail investors and traders, TipRanks took Finovate audiences by storm in its debut appearance in 2013. The New York-based company won Best of Show at both FinovateSpring in May of that year and again at FinovateFall in September.
More recently, the Tel Aviv, Israel and New York-based company launched a new solution that determined risk factors for publicly traded companies, as well as a tool that analyzes publicly traded companies’ online traffic. In 2021, the company raised $77 million in funding in a round led by Prytek. Last year, TipRanks introduced country-specific websites for Australia, Canada, and the U.K.
TipRanks’ acquisition of The Fly is designed to further the company’s mission of becoming a “one-stop-shop platform for the retail investor,” according to CEO Uri Gruenbaum. “We see a lot of synergy between our companies and are excited that we can expand our offerings to provide breaking news – one of the top requirements of our Enterprise customers and end users,” Gruenbaum said.
Subject to customary closing conditions, the transaction is expected to close in Q1 of this year.
Amid the flurry of year-ending news, one alumni acquisition we missed was TreviPay’s decision to acquire payments platform Apruve early last month. Headquartered in Overland, Kansas, and making its Finovate debut last September at FinovateFall, TreviPay supports B2B commerce with its payments and invoicing network designed to optimize transactions between buyers and sellers. The company’s acquisition of payment platform Apruve is designed to help complement and add to TreviPay’s current order-to-cash technology and merchant invoicing solutions.
“The acquisition of Apruve will accelerate our advancement in the technology manufacturing vertical and expand our geographic reach into key Asian markets,” TreviPay CEO Brandon Spear said.
Terms of the transaction have not been disclosed, but all Apruve employees will be retained post-acquisition. Apruve was TreviPay’s second acquisition of 2022, having purchased B2B invoice payments network company BATON Financial Services in February.
With 90,000 buyers and 80,000 seller locations around the world, TreviPay automates the order-to-cash process via omni-channel checkout options, localized B2B invoicing, managed receivables, and fraud and risk management. The company’s tailored payments and invoicing networks enable merchants and suppliers alike to develop more profitable and enduring trade relationships. TreviPay processes $7 billion in transaction volume across 32 countries and 19 different currencies.
Founded in 1980, TreviPay demoed its Small Business Supplier Network (SBSN) at FinovateFall 2022. The offering gives banks the ability to grow its small business product offerings by enabling them to tap into the small business B2B trade credit market.
Digital banking app for kids and teens, Greenlight, launched a financial literacy game today.
The game, Greenlight Level Up, is designed to teach financial skills to kids from kindergarten to 12th grade.
Only 23 states in the U.S. require schools to offer lessons in personal finance.
Greenlight, a digital banking app for kids and teens, unveiled a financial literacy game today called Greenlight Level Up.
The game aims to teach kids from kindergarten to 12th grade skills that they can use to improve their financial well-being. Many financial skills are not taught in schools. In fact, only 23 U.S. states require schools to teach a personal finance course. Greenlight Level Up offers lessons on earning, spending, saving, investing, managing credit, income, taxes, and more.
The game was crafted by academic and game design experts to keep kids engaged, using coins and stars as rewards.
Schools, teachers, and students can access Greenlight Level Up for free via Greenlight for Classrooms, an online financial literacy library for kids in grades kindergarten through 12. Greenlight for Classrooms will launch later this year.
Greenlight was founded in 2014 and offers a money management platform for families. The company has served five million parents and kids, offering them real-life experience in the financial world with credit and debit cards, along with a tandem mobile app. By using the cards with help from their parents, Greenlight helps kids build skills to manage their earnings, savings, spending, and giving; and empowers kids to learn to invest. In 2021, Greenlight raised $260 million in a round that valued the company at $2.3 billion.
China’s recent emergence from severe COVID lockdowns has caught the attention of investors, who sent shares of Chinese companies soaring in the final months of 2022. The momentum has continued into 2023 with many observers and analysts suggesting that, while China’s COVID-related woes may not be over, the country and its $17+ trillion economy may be well on the way back to normal.
Or even better than normal. Even before the COVID crisis, China had shown renewed signs of economic illiberalism that had worried many Western investors. Most prominent of these concerns was the treatment of Chinese entrepreneur Jack Ma. Ma is the co-founder of Chinese technology giant Alibaba Group who stepped down as executive chairman in 2018 and, By the fall of 2020, had departed the board entirely. Rumors swirled that Ma was reacting to pressure from Chinese authorities in the wake of a controversial speech in which Ma criticized both the Chinese regulatory authorities as well as Chinese banks. As New York Times reporter Li Yuan observed in December 2020:
Lately, public sentiment has soured and Daddy Ma has become the man people in China love to heat. He has been called a ‘villain,’ and ‘evil capitalist’ and a ‘bloodsucking ghost’ … Instead of Daddy, some people have started to call him ‘son’ or ‘grandson.’ In stories about him, a growing number of people leave comments quoting Marx: ‘Workers of the world, unite!’
This was a stark reversal for a man who had become, as Li Yuan noted “synonymous with success” in China. As Ma’s star faded, so did the immediate fortunes of his corporation’s star affiliate – Ant Group – which was forced to suspend its IPO slated for that year.
But it appears as if those dark days for Jack Ma and the companies he founded have ended. This week, Ant Group – a major affiliate of Ma’s Alibaba Group that owns Alipay, the world’s largest mobile payment platform – secured approval from the China Banking and Insurance Regulatory Commission to boost the registered capital for its consumer finance unit by more than 2x from 8 billion yuan to 18.5 billion yuan. Ant Group had launched its consumer finance division in 2021 as part of a restructuring effort designed to placate Chinese regulatory concerns. The decision by Chinese authorities is believed to be the clearest indication to date that the dark clouds that have hovered over Ma, Alibaba, and Ant Group have begun to clear.
That said, there is no word yet on whether or not Ant Group’s IPO plans are back on track. For example, CNBC reported this week that Ant Group still has not received a financial holding company license from the People’s Bank of China. Being able to treat Ant Group more like a bank from a regulatory perspective – which would include the firm becoming a financial holding company – was among the chief objectives of the country’s central bank.
Here is our look at fintech innovation around the world.
Central and Eastern Europe
EU Startups featured Polish fintechs Flexee and Booste in its “Polish Startups to Watch in 2023” roster.
It may be a fintech cliche that “every year is the Year of the Customer.” But the obsession over customer experience that is sweeping through financial services is showing no signs of slowing down.
Steven Van Belleghem, author of The Internet of Customer Value, How Web3 and the Metaverse Are Changing the Game in Customer Experience, will deliver a keynote address on Day One of FinovateEurope this year that tackles this topic head-on. An expert in the future of customer centricity, Van Belleghem emphasizes the relationship between enabling technologies, customer-centric thinking, and the human touch in his work. This work includes four international best-selling books, as well as co-founding inspiration agency Nexxworks and social media agency Snackbytes.
Find out more about how to attend FinovateEurope at the O2 in London and catch Steven Van Belleghem’s keynote address live on Tuesday, March 14, at our FinovateEurope hub.
An engaging speaker and colorful writer, Van Belleghem has impressed audiences and readers with his insights into what it truly means to put the customer first – and why it is imperative for companies to do so in order to succeed. In a recent blog post, Van Belleghem explained how “customer culture” has “replaced technology as the holy grail” as a growing number of businesses recognize the value of “really try(ing) to understand what people want and then help them.” He wrote:
“Over the years, software has even become quite good at being creative, but empathy remains that last beacon, something that is typically human. And so a positive culture of being kind, of being human, of saying ‘yes’ to your customers will become a true differentiator. That’s what will bridge the most of that last 10% to get great CX.”
Read his full discussion, which includes Van Belleghem’s explanation of why this last 10% is always the most difficult to achieve, as well as a helpful strategy for keeping even the most promising of enabling technologies in the proper perspective.
Then stop by our FinovateEurope 2023 hub to save your spot at our upcoming fintech conference, March 14 through 15, featuring author Steven Van Belleghem’s keynote address on Day One.
Credit card company Yonder has tapped regtech company Cable to enhance its financial crime compliance.
“Now we’re starting to scale our member base, we needed a solution that could ensure our regulatory compliance as we grow,” said Yonder Cofounder and Chief Risk Officer Theso Jivajirajah.
Cable demoed its automated assurance technology at FinovateFall 2022 in New York.
London-based Yonder, a self-described “modern lifestyle” credit card, is giving its financial crime compliance a boost this week by partnering with regtech company Cable.
Yonder was founded in 2021 as a lifestyle card for U.K. consumers. The card costs around $18 (£15) per month and has a generous rewards system that enables users to earn points they can redeem for restaurant purchases, offers travel insurance, and does not charge fees for cross-border transactions. The company will leverage Cable to enhance its financial crime compliance and oversight processes.
“Now we’re starting to scale our member base; we needed a solution that could ensure our regulatory compliance as we grow, without any major headcount increases.” said Yonder Cofounder and Chief Risk Officer Theso Jivajirajah. “Cable’s automated monitoring across our financial crime controls helps Yonder address any issues right away, meet our regulatory requirements, and focus on serving our members better.”
Cable will offer Yonder access to its automated financial crimes assurance that will test each user account for compliance with the Bank Secrecy Act and Anti-Money Laundering requirements. By automating the process, Cable will help Yonder save time by automating reports and reduce risk by notifying the company immediately in the case of a breach.
Founded in 2020, Cable has raised $5.3 million in a seed round led by CRV and LocalGlobe. Last fall, before landing Quaint Oak Bank as a new client, the company demoed its automated assurance technology at FinovateFall 2022.
Uplinq, a company that offers advanced bookkeeping solutions to SMEs, has raised $5.6 million in funding.
Headquartered in Arizona, Uplinq will use the capital to scale its marketing efforts to better serve fintech’s “underserved bookkeeping” market.
The funding was led by Arizona-based AZ-VC, and included a strategic investment from Live Oak Ventures.
Uplinq, a technology company that leverages automation and machine learning to provide businesses with advanced bookkeeping solutions, has secured an investment of $5.6 million. The funding, announced in early December, was led by Arizona venture capital fund AZ-VC and included a strategic investment from Live Oak Ventures. Live Oak Ventures is the fintech-oriented venture capital arm of Live Oak Bank. Also participating in the funding were Merus Capital and members of the Kuwaiti Royal Family.
“With continued economic uncertainty, new automated fintech like Uplinq helps businesses take advantage by keeping track of changing costs and financials more efficiently than ever before to make smart business decisions fast,” Uplinq CEO Alex Glenn said. “This funding round will accelerate the next phase of Uplinq’s growth plans and expand our reach across this lucrative $15 billion industry.”
The capital will be used to help scale Uplinq’s marketing efforts, sales power, engineering capabilities, and customer delivery departments in order to better serve what the company calls fintech’s “underserved bookkeeping” market.
Uplinq leverages its proprietary technology to gather, organize, and categorize business transactions to provide small businesses with review-ready, real-time analysis “at the touch of a button.” With seamless integrations with more than 10,000 financial institutions, Uplinq provides its customers with weekly updated financial data – instead of monthly or quarterly – and said that more solutions for SMEs are planned to go live in 2023.
“We offer businesses a better way to get professional help through our proprietary technology, that not only makes bookkeeping worry-free for the business owner, but also provides them with powerful data automation and machine learning to better understand their finances and how their business can improve,” Glenn said.
Founded in 2020, Uplinq is headquartered in Tempe, Arizona.
It can be difficult to pin down a birth year for fintech, but no matter how you look at it, our industry has come a long way. I was recently reminiscing and found a post published in 2003 by Finovate Founder Jim Bruene titled, The 10 Most Significant Innovations & Developments of 2003. These developments, Bruene said, “provide the best glimpse at the future of online financial services delivery.”
2003 was officially 20 years ago, which makes it a perfect benchmark. I’ve taken a look at the 10 developments and innovations that Bruene deemed “most significant” in 2003, and outlined some of fintech’s most recent updates and persistent struggles.
Phishing undermines trust (for now)
One of the original enemies to widespread adoption of online banking was phishing. In the last two weeks of December of 2003, one (now-defunct) organization had recorded 60 unique phishing attacks, sending an estimated 60 million fraudulent messages.
Those numbers don’t look so bad compared to today’s figures. The Anti-Phishing Working Group (APWG) recorded more than 14,000 phishing attacks per day in the third quarter of 2022, marking the worst quarter for phishing the organization has ever observed. However, while phishing persists, it hasn’t deterred the majority of users from adopting digital banking.
Banks move to boost security perceptions
In this section, Bruene referenced an increase in keylogging incidents, along with one bank’s efforts to circumvent keylogging attacks by adding a keypad on the screen to allow users to click the buttons to enter their PIN instead of typing on their keyboard. The bank also implemented a secondary password requirement.
While these workarounds likely mitigated some of the fraud, they simultaneously introduced more friction for end users. Today, many firms have implemented biometrics to eliminate keylogging. However, while biometrics may have gotten rid of keylogging attacks, the authentication method has not put an end to fraud.
Citibank launches interbank transfers (A2A)
Citibank added online interbank transfers in the fall of 2003, making it the first major U.S. bank to offer such a service. At the time, Citi tapped CashEdge (acquired byFiserv in 2011 for $465 million) to power the transfers.
Today, of course, the industry doesn’t consider account-to-account transfers an innovation. Rather, the service is now considered table stakes for all banking service providers. What has changed are the rails. A handful of banks have started piloting using the blockchain to transfer funds, especially in the case of cross-border payments.
Press turns positive toward online banking and other online financial activities
Twenty years ago, the dot-com crash was still fresh in the minds of both investors and everyday consumers. According to Bruene, 2003 was a turning point as consumers began to embrace the conveniences and efficiencies of online banking.
Today, while we’re not recovering from a dot-com crash, we are still reeling from the FTX scandal that took place late last year. It is estimated that around $1 billion to $2 billion in consumer funds were lost after the digital crypto exchange failed. And while the event will not result in negative press about fintech in general, it has already soured the press and industry analysts on crypto.
Bank of America hits seven million users
As you may imagine, adoption of Bank of America’s digital banking looked vastly different in 2003. “Bank of America had as many online banking customers as all U.S. banks combined had five years ago (at year-end 1998),” said Bruene. “The bank’s 7 million active users account for 43% of its checking account base, and 22% of all households. Year-over-year growth was an impressive 50%, with 2.3 million new active users.”
Today, Bank of America serves 67 million retail and small business clients. Of those, 55 million use Bank of America’s digital banking services. In July of last year, those customers logged into their Bank of America accounts one billion times– a record number for the bank.
The decline of paper statements begins
While 2003 may have marked a decline in paper statements, it didn’t mark the beginning of the end. According to a 2017 Javelin Strategy & Research report, only 61% of checking account customers have committed to paperless statements. In the report, Javelin suggests that much of this is unintentional. “Consumers now reflexively reach for their smartphones in all aspects of their lives and banking is not an exception,” said Mark Schwanhausser, Director, Digital Banking at Javelin Strategy & Research. “The intent is not to take statements away from customers; it is to provide an alternative that convinces them that paper statements are as unnecessary and obsolete as a checkbook register.”
Banks redesign websites for Yahoo-like clarity
Of the ten developments on this list, this one is my favorite, and not only because of the use of Yahoo! as an example. Optimizing online user interfaces is a science, and by 2003, developers didn’t know as much as they do today about creating user-friendly services.
Today, the shining examples in tech have shifted from Yahoo! to the likes of Uber, Stripe, and Airbnb. And by now, most large firms’ digital experiences exhibit “Yahoo-like” clarity. Still, there will always be room for improving the user experience, especially as consumers become aware of new enabling technologies like open finance.
Real-time credit for remote deposits
In this section, Bruene applauded two FIs for offering consumers instant credit for mailed remote deposits. It baffles me to think about mailing in a paper check to deposit it. However, in a pre-smartphone era such as 2003, there weren’t many other options that didn’t require additional hardware or infrastructure.
Today, while consumers can deposit most checks via smartphone, the deposits still generally take two-to-three days to post in consumer accounts. As a bonus, most firms have discovered a way to turn remote deposits into a revenue generating opportunity by charging consumers for instant deposits into their accounts.
Identity Theft 911 provides a credible source to fight ID theft
Identity Theft 911 has a storied history. The company rebranded to CyberScout in 2017, was acquired by Sontiq in 2021, which was bought by TransUnion in late 2021. Regardless of the multiple transitions, all companies shared a similar mission. Today, TransUnion helps consumers build and grow their credit scores, offers credit alerts, fraud alerts, credit monitoring, and more.
What’s different about this industry today, however, is the number of competitors in the space. Many organizations offer free credit monitoring. Other, paid services offer monitoring and reporting from all three bureaus, identity theft insurance, and more.
