Mobile Marketing: USAA Embeds Preapproved Loan Offers within Mobile App

usaa_mobile_preapproved.jpg

Now that the U.S. personal credit crisis of 2008 to 2010 is in the rear-view mirror (but still visible), banks and credit unions are getting more aggressive with credit. And guess what new marketing vehicle is available in 2013 that didn’t exist five years ago? Yep, mobile this and mobile that.

So far, the sales component in mobile banking has been minimal. Generally, users must already be a customer of the bank and even pre-registered with online banking. And cross-selling? About the only thing you can buy remotely is an ATM withdrawal.

But that will change as more customers only deal with their bank and cards through mobile apps, a number that is already pushing 30% of the online banking base of Bank of America (see previous post).

Eventually, most financial products will be sold through the mobile app. Not convinced? Look internationally where mobile was a thing even before the iPhone. I still remember Bankinter’s 2007 BAI Retail Delivery presentation where they said 20% of their retail interest-rate swaps were done via mobile phone.

In the United States, we are starting to see banks pushing the envelope. USAA has been the leader in most areas. So no surprise that they are the first (that I know of) to place preapproved credit offers within their mobile app (see screenshots below).

In the bank’s Dec. 2012 update (see inset), it added the ability to:

  • Accept pre-approvals in the app
  • Apply for checking and savings accounts in the app
  • Apply for life insurance after getting a quote in the app

Bottom line: The power of the pre-approved credit offer is well known. Traditionally, snail mail has been the medium of choice. But that’s expensive, time-consuming, and oftentimes not delivered at the optimal moment. Delivering offers via mobile phone can solve all those problems.

And as an added bonus: The sales results will create a better business case for your entire mobile initiative.

——————–

USAA delivers preapproved credit card offer within its mobile app (Dec 2013)
Note: Screenshots shown are from a customer with an existing USAA life insurance relationship.
Price disclosures (right screenshot) displayed after clicking “Rates and Fees” under “Accept Offer” (left screenshot)

image         image

Source: comScore Q4 2012, Mobile Financial Services Advisor

————————–

Note: We cover online mobile delivery and marketing in depth in our subscription-based Online Banking Report.

Palo Alto Software and Ping Identity Partner to Provide Single Sign-On

PingIdentityLogo.jpg

Cloud-based security company, Ping Identity announced earlier this week that it has partnered with Palo Alto Software, creator of LivePlan small business software. 

As a part of the partnership, Palo Alto Software will use Ping Identity’s single sign-on (SSO) technology. This will benefit:

1) Palo Alto Software employees: Employees can access frequently-used internal applications by using SSO.

2) Palo Alto Software customers: Many of Palo Alto’s sites require customers to log in multiple times per day. Palo Alto has already begun to roll out SSO capability to 6,000 of its customers and will continue to scale usage.

To learn more about Ping Identity, watch its FinovateEurope 2012 demo. Palo Alto Software will demo its LivePlan software at FinovateSpring next week in San Francisco.

Finovate Alumni News– May 9, 2013

  • Thumbnail image for Thumbnail image for Thumbnail image for Thumbnail image for Thumbnail image for Finovate-F-Logo.jpgForbes.com takes a look at the competition between Square and Flint Mobile.
  • Compass Plus presents instant card issuance in debut appearance at CARTES America conference.
  • SAGE SA names Amir Suleman as Head of Sales for Middle East.
  • Striata receives PCI compliance for its Grade 1 infrastructure in the UK.
  • New Europe Online interviews eToro’s Head of Product Marketing, Alon Levitan, about how eToro is changing online trading.
  • Good.is features SaveUp’s Priya Haji.
  • PEHub interviews Drew Sievers, who led mFoundry to an acquisition by FIS.
  • Fraternity and Sorority Political Action Committee leverages Billhighway Give to Reach Fundraising Goals.
  • Perfectsen selected as a semi-finalist for the Innotribe Startup Challenge 2013.
  • OneID wins 2013 North America Frost & Sullivan Award for New Product Innovation. Come see their presentation at FinovateSpring next week.
  • Locaid earns extended relationship with LaaS company Timesheet Mobile. See Locaid demo at FinovateSpring in San Francisco.
This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Metrics: Mobile Banking, Payments, Insurance and Investment Usage

imagecomScore is compiling a wealth of digital usage data, both for desktop and mobile (see previous post). And luckily, they have agreed to let me share some of it here (see note 1).

The following chart is financial services usage data across 230 million U.S. mobile phone users aged 18 or older (note 2) in the United States as of year-end 2012. It includes any type of financial content, secure or public (i.e. this is not limited to secure access by account holders).

The data shows that 62 million (27%) of mobile users accessed financial content during the prior month (Dec. 2012 figures). The vast majority of those (87%) accessed bank content. Credit card or electronic payments (e.g. PayPal) were each used by about half the segment. And brokerage or insurance content was accessed by about 20% of mobile financial users.

Observation: The banking numbers have been widely circulated, but I hadn’t seen recent breakouts in insurance and brokerage. Both were surprisingly high, especially insurance. If you assume there is generally one mobile financial user per household, that means that about 10% of all U.S. households are using mobile insurance info. Same on the brokerage side.

image
Source: comScore, compiled Dec. 2012

————————————

Notes:
1. If you have requests, drop me a line and I’ll see what I can find.  
2. Users of any type of mobile phone, smartphone or otherwise. Also includes text-message queries.

Finovate Alumni News– May 8, 2013

  • Thumbnail image for Thumbnail image for Thumbnail image for Thumbnail image for Thumbnail image for Finovate-F-Logo.jpgThe Wall Street Journal takes a look at “bitcoin startups” including OpenCoin. Come meet them at FinovateSpring in San Francisco.
  • Currensee announces launch of Trade Leaders managed fund.
  • US Bankcard Services now providing AuthenticID service to its merchants.  See AuthenticID demo at FinovateSpring next week.
  • Check Point introduces 600 Series security appliances for SMBs.
  • Forbes lists SoMoLend as 1 of 10 top crowdfunding sites for fundraising.
  • Investor Junkie reviews Jemstep. Come see what’s new at Jemstep at FinovateSpring next week.
  • MoneyDesktop honored with Bronze award in the Telly Awards, which recognize the finest video, film, & web commercials. See them demo at FinovateSpring.
  • Business Insider names BillGuard as 1 of the 20 hottest startups from Israel.
This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Discover Card’s Email Balance Alert is a Thing of Beauty

image While it will never hang in the Louvre, Discover Card’s email alert is a true masterpiece (at least to fintech geeks). The message is nicely laid out with plenty of white space and it’s chock full of links to get more information.

Here’s eight specific elements I like (in no particular order). See the corresponding number on screenshot below:

1. Personalized with first name, last name and last four digits of account number; an important anti-phishing security precaution

2. Big orange button that leads to detailed transaction info

3. Table outlining the key data (yellow highlight is ours):
     – Date of notice
     – Balance limit set by user
     – Current account balance
     – Total credit line

4. Email subject line that explains exactly what’s in the message (important for scanning email messages), "Your balance exceeds the limit you set". Also, note how they ease your fears by saying it’s over the limit "YOU SET," which is much less of a problem than if it was over the card limit

5. Brief explanation of factors that might be impacting the balance (such as car rental holds)

6. Concise pitch for Discover’s mobile app, with text message option

7. Link to log in to adjust alert settings

8. Navigational links to: Statements | Payments | Rewards

—————————

Discover Card email balance alert (4 May 2013)
Note: Yellow highlighting is ours

Discover Card email balance alert

———————————

Notes:
1. We previously blogged about Discover Card alerts here
2. For more info see our report, Email Banking: Revitalizing the Channel (published 2010, subscription).

Kashoo Tops 100,000 Users and 50,000 iPad App Downloads

kashoologo.jpg

Cloud accounting company Kashoo has announced surpassing a pair of major milestones: more than 100,000 registered users and more than 50,000 iPad app downloads.

News of these milestones, especially with regard to the number of iPad app downloads, comes in the wake of the company’s upgrade to its iPad accounting app last month (read our coverage of that announcement here).

In statements accompanying the announcement, Kashoo CEO Jim Secord suggested that strong sales of the iPad itself should be viewed as a positive for their accounting app. The thinking? More people using iPads = more mobile small businesses using iPads = more mobile small businesses with iPads using Kashoo to handle their accounting needs. Apple sold more than 19 million iPads in the previous (second) quarter, according to this report.

Kashoo is funded by private investment from FBC. FBC is the largest, small business tax preparation and planning company in Canada  Kashoo is based in Vancouver, British Columbia, and demoed its technology in October 2010 as part of FinovateFall. Watch them in action here.

Finovate Alumni News– May 7, 2013

Finovate-F-Logo.jpg

  • Expensify adds corporate card reconciliation for more banks, including Wells BofA, and Citi. See Expensify’s demo at FinovateSpring.
  • Forbes interviews Marc Gorlin, co-founder of Kabbage. See Kabbage’s new tech next week at FinovateSpring.
  • PayNearMe hires Billy Robbins, former VP of PFM at Wells, as its VP of business development. Come see PayNearMe’s demo at Finovate.
  • Kashoo tops 100,000 registered users and more than 50,000 iPad downloads of its cloud accounting app.
  • PaymentsSource interviews CashStar chief marketing officer Gene Cornfield on mobile commerce.
  • Kalixa to become its own company, separating from Bwin.
This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

FinovateSpring 2013 Sneak Peek: Part 5

FinovateSpring13Logo.jpg

For our final sneak peek of FinovateSpring demoing companies, seven companies have provided some insight into the products they will demo next week at FinovateSpring in San Francisco.

Don’t miss the previous sneak peek posts:

If you haven’t already, be sure to get your ticket for FinovateSpring. It’s happening May 14 & 15 in San Francisco.

________________________________________________________
authenticIDLogo.jpg

authenticID’s True Identity Made Simple identity proofing solutions work worldwide and our pictureID tool is 100% accurate – a claim no other identity company can make.
Features:
    • pictureID can eliminate ID fraud
    • Fraudsters can’t beat pictureID – without a costume
    • Better customer service & compliance
Why it’s great: pictureID is the only 100% accurate identity proofing solution and it provides added security by producing a picture of the true ID owner.
FinoveraLogo.jpg

Finovera is reinventing how people manage their bills, accounts and financial documents at home. It is a perfect complement to Online Banking and Bill Pay service.
Features:
    • Automatic delivery of all Bills in one file cabinet
    • Alerts when a bill is unusually high
    • Organize your life in under 10 minutes
Why it’s great: Now households can go paperless and manage all their bills and financial documents in one secure place from anywhere.
KofaxLogo.jpg

Kofax enables customer acquisition directly from the mobile device and recognizing the importance of consumer engagement, Kofax will demonstrate on-boarding for an impactful customer experience.
Features:
    • Meet and service customers via mobile channel 
    • Reduce operating costs and minimize drop-off rates
    • Increase growth and profits
Why it’s great: Kofax Customer Onboarding improves the agility and profitability of your bank’s customer on boarding processes by engaging customers via mobile devices.

LendUpLogo.jpg

LendUp is the creator of the LendUp Ladder, an innovative program that uses small dollar loans to provide a path out of the payday lending debt trap and help borrowers build credit.
Features:
    • LendUp Ladder: Rehabilitate Declined Credit Applications
    • LendUp Education Program
    • Gamification Credit Building
Why it’s great: The LendUp Ladder helps create better credit customers
NICEHiLogo.jpg

NICE Mobile Reach complements mobile banking to redefine mobile customer service. Capitalize on mobile opportunities: engage, connect, Collaborate!
Features:
    • Intelligently engage customers
    • Seamlessly transition to the right channel with context
    • Effectively collaborate for resolution
Why it’s great: The ultimate mobile customer experience: ensuring every customer need is resolved, even when mobile self-service is not enough!

TrustedKnightLogo.jpg

Trusted Knight’s Protector software defeats key-logging and web-inject (MITB) attacks against employee and customer devices so that online transactions are safe from malware.
Features:
    • Quick and easy customer install — no impacts/issues.
    • Effective against even zero-day exploits.
    • 70% customer opt-in rate in
Why it’s great: Allows business to safely interact with malware-infected devices.
ZoozLogo2.jpg

Zooz is the people-first payment platform that will boost your conversion.
Features:
    • Optimized native checkout for m-commerce apps 
    • One tap payment across different apps
    • Multiple payment methods in one SDK
Why it’s great: Payments are for people and we’re here to give the human touch. When your users feel happy and secure they’re more likely to make it to the “Thank You” page.
________________________________________________________________

For more information on attending, see our FAQ. To register, visit our FinovateSpring page here.

The Complete Sneak Peek of FinovateSpring 2013

btn2_ov.png

FinovateSpring 2013 is just 7 days away and it’s now clear that the event will be our largest conference to date with more than 1,200 leading fintech innovators in attendance.

Over the last several weeks, we’ve finally revealed the full roster of innovative presenters (including all the companies that had been in stealth) that will take the stage to demo their latest and greatest technology.

The presenting companies have authorized us to release tantalizing tidbits about their new innovations and our research team has been slowly revealing them over on the Finovate blog.

In case you haven’t seen those sneak peeks you can review them all via the links below:

From mobile to biometric security, from big data to Bitcoin, the cutting-edge of financial technology will debut next week. If these sneak peeks have whet your appetite to attend, tickets are still on sale for a few more days.

We’ll see you in San Francisco in a week (or NY in September or Singapore in November)!

FinovateSpring 2013 is sponsored by: Financial Technology Partners, Hudson Cook LLP, Intuit Partner Platform, Microsoft Advertising, The Bancorp, Think! Finance, Visa & Yodlee

FinovateSpring 2013 partners include: American Bankers Association, BankersHub, Bay Area FinTech Startups, BayPay Forum, California Bankers Association, Celent, Filene Research Institute, Finance on Windows, Hotwire, IvyExec, & Western Independent Bankers.

Pageonce Rebrands as Check

Check_logo.jpg

The company formerly known as Pageonce has changed its name to Check. See for yourself at their new online home, check.me.

Why Check? According to COO Steve Schultz, the name change long had been a work in progress for the company, and includes at least three elements they believe will help consumers and potential partners better understand the brand and the business.

On its face “Check” reminds consumers that the service still represents an alternative to paper checks, arguably part of the original mission of Pageonce. Beyond this, the company appreciates how the name “Check” also reflects the idea of “checking off” tasks that have been accomplished, as well as the importance of keeping one’s finances simple and “in check.”

Check_art1.jpg

The evolution of Pageonce to Check is a testament to the evolution of a company that began with an innovative data aggregation tool. Said Schultz in a phone conversation last week, “The company is very different now and has grown to be one of the few companies to provide a digital wallet that includes personal finance management, bill pay, and mobile.”

All of this is geared toward helping the company take better advantage of the $4 trillion bill payment market. “We will continue to focus on innovation in payments,” he added, noting that their peer-to-peer payment feature, PayAnyone, continues to grow since its launch three months ago. The company is especially pleased at the high collection rates (i.e., the rate at which people pick up the money sent to them). Said Schultz, “it is one thing to send people money. People have to actually go and get it.”

Check_art2.jpg

“Fortunately, because our average ticket is $400-500, most people have enough incentive to collect the money.”

What else is coming from Check in 2013? Expedited bill pay is one of the features many customers have been longing for. Here, Schultz says that the feature is a “natural fit for us” and is something consumers can expect from Check later this year.

Check_art3.jpg

Check is also working more directly with billers. Although formal announcements are still at least a month away, Check will be serving as the mobile payment channel for a number of billers in the near future.

“We found that some billers have no mobile channel, or have tried to build their own,” said Schultz. “Others have tried to develop a specific payment app.”

“What we found is that customers want a simple solution. This will allow bill payment without the traditional PFM linking. Give Check your account number and they’ll be able to do the rest.”

As Pageonce, the company demoed its technology as part of FinovateSpring 2010. See them in action here.

Digital Mailer’s My Virtual StrongBox a Lock for Redstone FCU

Thumbnail image for DigitalMailerLogoSm.jpg

Redstone Federal Credit Union has seen more than 30,000 members (20% of its online banking base) take advantage of the My Virtual StrongBox service powered by DigitalMailer in the five months since the technology was deployed.

My Virtual StrongBox allows users to store copies of everything from wills and birth certificates to deeds and insurance policies. It integrates with online banking platforms and personal finance management (PFM) tools by way of APIs. Files are encrypted so that only the user can access them.

Founded in 1951 and based in Huntsville, Alabama, Redstone Federal is the largest credit union in the state. As of 2012, the company is the 16th largest credit union by membership in the U.S. and 34th largest by assets.

Here are a few additional metrics on Redstone FCU:

  • More than $3 billion in assets
  • More than 350,000 accounts
  • More than 130,000 online banking users

DigitalMailerLOGO.jpg

DigitalMailer has processed more than 60 milllion electronic statements and 80 million emails since inception in March 2000. Its products are used by more than 200 financial institutions. Ron Daly is CEO. 

The company demoed its technology as part of FinovateFall 2012. See them in action here.