Finovate Alumni News– August 13, 2013

  • Finovate-F-Logo.jpgYseop a finalist as a technology inventor in Tech Titan Awards.
  • Bank News Magazine features AuthenticID’s pictureID identity authentication solution.
  • VentureBeat takes a look at Locaid’s goal of expanding its geolocation technology to New Jersey and Delaware.
  • FinovateFall 2013 Sneak Peek: Part 1 is up. Get to know the fintech innovators who will be presenting in New York in September.
  • Ron Daly, president and CEO of DigitalMailer, provides insights on making mobile marketing compliance and consumer friendly.
  • ReadyForZero enables users to monitor their credit score as they tackle debt.
  • Free Webinar Wednesdays interviews VerifyValid CEO Paul Doyle. See them demo at FinovateFall 2013 in September.
This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Finovate Alumni News– August 12, 2013

  • FinovateLOGO.jpgTSYS announces support for Paynet’s “Great Migration to EMV” initiative.
  • Locaid CEO talks about verification services as a role for Location-as-a-Service companies.
  • Decisions management expert James Taylor reviews Yseop.
  • Former American Express Consumer Cards Services Group President Phillip Riese Joins peerTransfer Board of Directors.
This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Gamification & Banking

image I don’t know what we did before the term gamification was coined. Back in the day we just talked about comparisons, metrics, charts and so on (or maybe "game mechanics" if you working on your PhD). But it’s nice to be able to wrap those concepts up into a single term, even if it does have a bit of a frivolous, video-gaming connotation. 

But, let’s not get hung up on the wording. Call it what you want, but the concept of providing detailed feedback about your customers’ use and abuse of their money is a critical part of being a 21st century financial provider. My absolute favorite thing about Mint is the weekly financial summary its been sending me for five years. It’s still the single most important financial tool I use.

Since it’s Friday, I will cut directly to the visual aid (screenshot below). The weekly activity tracking summary from FitBit provides good ideas for a comparable financial version. For example:

  • Totals for the week
  • Daily averages
  • High/low days
  • Badges
  • Color coding: green is good, red is bad
  • Leaderboard (if you are sharing with friends)
  • Thumbnail picture (if you’ve uploaded)

Have a great weekend!

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Weekly Progress Report from Fitbit (6 Aug 2013)

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Notes:
1. Graphic from WePlay, a London-based marketing consultancy.
2. For more, see the Online Banking Report PFM library (subscription required): PFM 4.0 (June 2012); Alerts & Streaming (July 2010);  PFM 3.0 (May 2010); Social Personal Finance (June 2007); Personal Finance Features for Online Banking (Aug 2006).

Trustly Extends Direktbetalning Product to Online Housing and Apartment Rentals

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Sweden-based Trustly recently unveiled its online payment solution for house and apartment rental classified ads listed on Blocket, Sweden’s version of eBay.

This capability is being added to Trustly’s original offering, Direktbetalning, which was limited to purchasing and selling goods on the Blocket platform. You may recall Trustly’s FinovateEurope 2013 demo, where COO Carl-Henrik Somp was selling his right shoe.

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The new offering helps solve the pain point faced by home renters who are pressured into paying rent for a new home or apartment one month in advance, only to discover that it was a scam.

Direktbetalning solves this problem in a similar way in which it does for goods sold online. Trustly holds the rent money until the day after the rental period begins, then pays it out to the landlord. If fraud occurs, rent money goes back to the tenant. It works like a small escrow, the only difference being that the payment is done in real time and payment is sent directly to the bank account of the recipient.

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Trustly currently supports all major banks in Sweden, Finland, Denmark and Spain. To learn more about Trustly, watch its FinovateEurope 2013 demo where it debuted Direktbetalning.

Finovate Alumni News– August 9, 2013

  • Finovate-F-Logo.jpgThe Economist mentions Holvi as a financial company facing regulation that prevents it from lending.
  • HelloWallet unveils research department.
  • Fast Company lists Braintree as 1 of 10 companies with “developer cred”.
  • Google Wallet to end NFC functionality for storing gift and loyalty cards by the end of the month.
This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

New Online Banking Report Published: Opportunities with Prepaid & Gift Cards

image Many pundits like to talk about how banks have dropped the ball in digital (online/mobile). We take a different view. Banks, especially in the United States, have lost essentially zero market share to Internet-based incumbents (note 1). It’s a hyper-competitive market and banks have pushed forward to defend their turf from other big traditional brands. Way to go capitalism.

Of course, it’s easy to find things that could have been done better. That keeps us in business. But if you compare the pre- and post-Internet market share in banking to almost any other industry, it’s amazing just how well the big brands have fared, at least against web-based upstarts (note 2). 

But there are certain product areas where traditional financial institutions have lagged. And one of the most obvious is prepaid/gift cards. Banks have understandably clung to the checking/debit card model with its river of fees, penalty and otherwise. But new regulations are severely restricting the revenue flow, so it’s time to look elsewhere. 

There is a multi-hundred billion market for prepaid and gift cards globally, and banks have just scratched the surface. Partly, it’s because Safeway and other large bricks-and-mortar retailers have more foot traffic to sell the plastic. But it’s also because banks just aren’t geared to sell things that don’t require a 30-minute session at the new-accounts desk.

But as prepaid card sales, distribution and account management moves to mobile, banks can put themselves back into the picture in a big way. We encourage you to download our latest report to help you make the case to boost your investment in prepaid. Good luck!

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About the report
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New Opportunities with Prepaid & Gift Cards (link)
How banks can best tap into this massive market

Author: Ray Graber, Graber Associates

Editor: Jim Bruene, Editor & Founder

Published: 8 Aug 2013

Length: 28 pages, 9,000 words, 15 tables

Cost: No extra charge to OBR subscribers, US$395 for others (here)

Companies mentioned: American Express, BlackHawk Network, Chase Bank, Chemical Bank, GoBank (Green Dot), MasterCard, Navy Federal, Credit Union, netSpend (TSYS), State Credit Union, U.S. Bank, Visa, WalMart

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Notes:
1. ING Direct is the one exception on the deposit side. Before being acquired last year by Capital One, they’d built an impressive franchise through the online channel. However, they were also an offshoot of a very traditional European bank, so you can’t really call ING Direct an upstart.
2. Crowdfunding/P2P lending may well be an area that finally begins to impact traditional banking revenues. But that’s still a ways away. See our May 2013 report for more info (subscription).

Intuit Buys Tax Planning/Preparation Specialist GoodApril

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Founded in January. Launched in March (see their FinovateSpring 2013 demo). Acquired in August.

That pretty much sums up a very productive 2013 for online tax preparation/planning software company, GoodApril.

The company announced on Thursday that it had been acquired by financial services giant, Intuit, for an undisclosed amount. GoodApril had been scheduled to make their pitch at Techstars Boulder/Denver Demo Day when the news broke. Undaunted, the innovative startup made its presentation anyway, a presentation that must have seemed as much acceptance speech as elevator pitch.

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GoodApril’s Tax CheckUp solution allows users to anticipate and prepare for potential tax liability in the tax year to come. Headquartered in San Francisco, and having only three employees, the company bills itself as the tax software for “the other 364 days of the year.” Tax Checkup analyzes previous tax returns and makes recommendations over the course of the year to ensure that taxpayers pay only what is owed on Tax Day.
Intuit has already one popular product in the tax preparation software market, TurboTax. However, like most tax preparation software packages, TurboTax is designed to help taxpayers prepare tax returns for previous years. Good April’s forward-looking approach gives taxpayers a chance to make potentially money-saving changes before it’s time to file.

Tradeshift Adds Features to “Humanize” Project Workflow

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Online invoicing startup Tradeshift announced updates to its platform yesterday that extend its reach beyond just e-invoicing. 

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The new update, called Collaborative Workflow, will enable users to collaborate on tasks and automate workflow, making Tradeshift a more holistic platform for businesses. It attempts to “humanize” the workflow process by:

1) taking the platform mobile
2) automating repetitive tasks
3) allowing multiple users to collaborate on a single project, giving each user a profile picture to associate with their name.

Check out Tradeshift at FinovateEurope 2012 where it demoed its Instant Payments feature.

Finovate Alumni News– August 8, 2013

  • FinovateLOGO.jpgKofax announces completion of Kapow Technologies acquisition.
  • ACI Worldwide cites role of their Universal Payments Platform in net new bookings growth for 2013 in this week’s Q2 report.
  • The New York Times looks at Lending Club, Prosper, Zopa, On Deck, SocietyOne, and Kabbage as significant lending platforms.
  • Finextra reports: PayPal trials new geolocation payment service in London.
  • Leadfusion launches new RESPONSE interface for Premium Financial Tools.
  • Finect Founder Jennifer Openshaw moderates Best Practices in Compliant Social Media webinar. See Finect demo at FinovateFall 2013 in New York.
This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Why I Want My Auto Insurance Company to Track My Every Move

imageOur family has been lucky. Extraordinarily lucky. Eighty-plus years of mostly city driving, combined across four drivers, and not a single auto insurance claim (note 1). That means we’ve paid more than $100,000 (2013 dollars) in premiums for nothing, so far (note 2).

Actually, that’s not at all fair to the insurance providers. We’ve paid $100k for the peace of mind and potential financial help had we needed it (not to mention staying on the right side of the law). And it’s been worth it.

That said, I wouldn’t mind paying less for the same peace of mind. And that’s why I love the idea of mileage- and behavioral-based insurance (note 3). I haven’t always been a model driver, but I was the first person in my extended family to regularly wear a seat belt and I’ve grown to be a relatively conservative driver, especially after becoming a parent.

And I’d love to be compensated for that.

That’s why I’m all for the next generation of “smart auto insurance” that connects to your on-board computers to measure:

  • Speed
  • Miles driven per day
  • Time of day driven
  • Acceleration
  • Braking
  • How hard turns are taken
  • Seat belt usage
  • GPS tracking

And eventually, even more difficult concepts such as:

  • Driver distraction
  • Driver impairment

Not only will I qualify for lower premiums (hopefully), the feedback from the tracker will be interesting (e.g,. historical maps of your routes) and could have a significant impact on the quality of your driving (since it will directly impact your rate).  I know there are serious big-brother concerns here, especially in light of the NSA scandals of the past few months. But it can all be opt-in, though eventually, those not opting in will face higher premiums.

Progressive Insurance is an early leader in this area. It’s opt-in Snapshot tracking device (inset) has been used by more than one million customers (see screenshot below). Prospective customers can install the device free of charge for 30 days and track their potential savings online. You don’t even have to be a Progressive customer to get the free trial. 

Bottom line: Unless regulators get in the way due to privacy concerns, it’s inevitable that auto insurance, along with other types of property/casualty, will use behavioral metrics to price the risk. That will be a big change for the industry and will likely provide good openings for new entrants. 

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Progressive has 1 million drivers using its plug-in tracker (7 Aug 2013)

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Snapshot tracking log (via RoverGuide.com here)

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Notes:
1. There have been a few altercations with concrete pillars and such, but nothing severe enough to involve the insurance company. 
2. I know that I’ve now completely jinxed this, sorry family, and whomever we collide with.  
3. See previous post on Street Owl’s safe driving app and Metro Mile’s pay-as-you-go insurance.
4. For more on banks opportunities in insurance, see our full report here (Dec 2011, subscription)

PreCash’s PayConnect Helps Make Payments Faster and Cheaper

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One of the biggest gripes about mobile and online bill payment is that it takes “forever” to post (read 2-3 days), and if you want to (or have to) speed up the process, it’s just too expensive.

To solve this problem, PayConnect from PreCash leverages the company’s existing, cloud-based processing system to provide same day payment delivery for more than 80% of the transactions it processes. 

PayConnect allows customers to make payments at more than 10,000 utility, cable, and insurance companies, as well as other service providers. Customers can use both cash and cards for payment. 
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The company offers a pair of integration options: deploying into existing services by way of an API, or adding PayConnect as a white-label application with an online interface that can be branded.
PreCash CEO Steve Taylor cited a report from Aite Group that says more than half of consumers have made bill payments outside their bank, suggesting that “there is immense opportunity for innovative companies to unseat banks and incumbent providers by offering faster payments and a better user experience.”
PreCash serves more than 3 million consumers, processes more than $3 billion in payments, and has its products in more than 100,000 locations throughout the U.S. Headquartered in Houston, the company demoed Flip, their mobile check deposit solution for the underbanked, as part of the FinovateFall 2012 show in New York. See the company’s technology in action here.

NICE to Acquire Causata to Enhance Customer Experience Management

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NICE, a company that focuses on enhancing interactions with end customers, is about to make it easier for organizations to understand and improve the customer experience.

That’s because the Israel-based company announced it will acquire Causata, a customer experience management company.

As a part of the partnership, NICE will integrate Causata’s Hadoop-based technologies into its Customer Engagement Analytics platform. This will:

    • create customer profiles by analyzing their activities over multiple channels
    • converge self-service digital channels (i.e. web and mobile) with assisted-service channels to better manage the customer experience
    • enable banks to provide agents with the complete context of a customer interaction
    • improve real-time decisioning with predictive analytics and machine learning

The acquisition is expected to close in a few days.

To learn more about NICE, check out their demo from FinovateSpring 2013.