FinovateEurope Sneak Peek: ITSCREDIT

FinovateEurope Sneak Peek: ITSCREDIT

A look at the companies demoing at FinovateFall on September 14-16, 2020. Register today and save your spot.

ITSCREDIT will present Genie Advisor: an innovative solution that combines banks’ customers’ credit and savings, enabling them to manage their financial life and achieve their short-time goals.

Features

  • Individuals’ financial life management
  • Simplicity of credit process
  • Prediction of individuals’ financial situation

Why It’s Great
Genie Advisor combines banks’ customers’ credit and savings so that they can manage their financial life and achieve their short-time goals.

Presenters

Sofia Augusto, Marketing Manager
Augusto has been working in marketing since 2014 and, in November 2018, she became ITSCREDIT’s Marketing Manager, developing several projects like the branding of the company.
LinkedIn

Marco Sousa, Business Developer
Sousa has been working in Management since 2007 and, in Augusto 2019, he became ITSCREDIT’s Business Developer, focusing on international business development with clients and partners.
LinkedIn

FinovateEurope Sneak Peek: Diligend

FinovateEurope Sneak Peek: Diligend

A look at the companies demoing at FinovateFall on September 14-16, 2020. Register today and save your spot.

Diligend introduces their Fund Manager Due Diligence Platform.

Features

  • Digitization, automation
  • Centralization
  • Increased efficiency, improved collaboration

Why It’s Great
Diligend offers a unique combination of flexible and powerful features digitizing and automating assessment of fund managers.

Presenters

Wissem Souissi, CEO
Souissi is the CEO & Founder of Diligend. Has +18 years experience working with global leading data and software financial services providers like Moody’s, eFront (Blackrock) and eVestment ( Nasdaq).
LinkedIn

Billy Cotter, Sales Manager
Cotter is a Sales Manager at Diligend. Previously worked with eVestment (a Nasdaq company) and has experience working with some of the biggest asset management firms in Europe.
LinkedIn

FinovateEurope Sneak Peek: Crowdz

FinovateEurope Sneak Peek: Crowdz

A look at the companies demoing at FinovateFall on September 14-16, 2020. Register today and save your spot.

Crowdz is an innovative Fintech company tackling the future of business payments with a platform that will simplify B2B payments and make sending, paying and selling invoices a lot easier for companies.

Features

  • Send: Submit a secure invoice with just a tap
  • Pay: Only pay vendors what you should through our virtual payment gateway
  • Sell: Sell your invoices and score favorable rates anytime, anywhere

Why It’s Great
A simple one-stop shop for business payments. Send, pay, and sell invoices all from one place. What’s not to like?

Presenter

Steve Boderck, VP Sales & Bus. Dev.
Boderck has been in high tech sales for the past 30 years selling to mostly large enterprise companies in the U.S., Europe, and Asia. Steve joined Crowdz in September 2019.
LinkedIn

Aiman Khammash, Dir., Bus. Dev. & Sales
Based in London, Khammash serves as a director for Crowdz, an innovative fintech headquartered in Silicon Valley, which focuses on digitizing and automating trade finance.
LinkedIn

FinovateEurope Sneak Peek: LeapXpert

FinovateEurope Sneak Peek: LeapXpert

A look at the companies demoing at FinovateFall on September 14-16, 2020. Register today and save your spot.

The LeapXpert messaging B2C platform monitors, records and owns all communication activities between your employees, clients and your organization, making the invisible visible.

Features

  • Company employees can send text, voice and files to clients through messenger apps like WhatsApp, WeChat, Telegram, Line and others
  • Messages to both one-on-one and group chats
  • It’s compliant, integrated and secure

Why It’s Great
LeapXpert Federated Messaging Orchestration Platform is a separate business messaging platform, which elevates messaging to a formal business communication channel similar to calling or emailing.

Presenters

Dima Gutzeit, CEO & Founder
Gutzeit is a visionary technologist who, as CTO at a HK based communication provider, oversaw 250 technologists to build a global CPaaS platform with 24 points of presence around the world and millions of endpoints.
LinkedIn

Avi Pardo, COO & Co-Founder
Pardo is a proven business development leader in fast growing technology companies and has sold and deployed millions of UC/Collaboration seats with Microsoft, Google, Cisco, DialPad, RingCentral, ShoreTe, etc.
LinkedIn

25 More Firms Join Unified Approach to Financial Data Sharing

25 More Firms Join Unified Approach to Financial Data Sharing

In the past five months, the Financial Data Exchange (FDX) has brought in 25 new members including heavy-hitting industry participants such as Ally, Discover, MassMutual, and TransUnion. The recent boost brings the FDX’s total membership up to 82 organizations, a 3x membership increase since October 2018.

FDX aims to standardize financial data sharing by means of an API and technical standards that adhere to the group’s core principals: Control, Access, Transparency, Traceability, and Security.

“Working together as an industry, we provide consumers and businesses with better transparency, security and control over their financial data, while eliminating access barriers for innovators,” said Don Cardinal, Managing Director of the Financial Data Exchange. “Recently-signed data sharing agreements by our member firms are verifiable steps towards a credential sharing-free future all members are working toward.”

The unified approach will help mitigate screen scraping, a method of gathering consumer data that has the potential to compromise bank security by mimicking fraudulent activity. This, in turn, can make it difficult for banks to distinguish between the two logins. In the U.S., JPMorgan Chase became one of the first banks to stand up against the practice. The bank banned fintechs from screen scraping earlier this year.

A list of all FDX members can be found on the organization’s website.

Currencycloud Raises $80 Million in New Funding

Currencycloud Raises $80 Million in New Funding
Photo by Skitterphoto from Pexels

B2B cross border payments innovator Currencycloud has locked in $80 million in new funding.

Visa, the International Finance Corporation, BNP Paribas, SBI Group, and Siam Commercial Bank participated in the Series E. Existing investors Sapphire Ventures, Notion Capital, GV, Accomplice, and Anthemis were also involved in the round.

“Currencycloud is re-imagining how money flows around the global economy and embedding it into (the) platforms of the future,” company CEO Mike Laven said. “Transfer of value is fast becoming the newest layer in the modern technology stack, and Currencycloud is positioned to provide the infrastructure to make this happen.” He added that the funding makes Currencycloud “the go-to provider for the next wave of fintech innovation.”

This week’s investment takes Currencycloud’s total capital to more than $140 million. In its statement, the company said that it plans to use the new funds to grow its portfolio of payment methods and further develop its partner ecosystem.”

A global payments platform, Currencycloud offers 85 different APIs across four modules – collect, convert, manage, and pay – that support the entire B2B cross-border payments workflow. The London-based company, founded in 2012, demonstrated its Global Collections offering at FinovateSpring in 2018. Global Collections makes it easier for firms to collect payments from overseas customers by setting up local, virtual bank accounts in their names. This helps keep payment costs low and ensures that payments arrive promptly and in-full with as little, cross-border hassle as possible.

Earlier this month, Currencycloud announced a partnership with TransferGo that will help it launch in 14 new markets in the first quarter of this year. Named to the 2020 Fintech Power 50 in December, Currencycloud previewed its multi-currency accounts solution, Currencycloud Spark, last fall. The technology enables firms to offer their business customers multi-currency accounts that allow them to collect, store, convert, and make payments in 35+ currencies.

Currencycloud has processed more than $50 billion in cross-border payments processed since its inception. The company includes fellow Finovate alums Revolut, Klarna, and Dwolla among its partners.

PSD2 Turns Two: Where Do We Go From Here?

PSD2 Turns Two: Where Do We Go From Here?

Break out the PSD2 birthday cake! On January 13 the Second Payment Services Directive (PSD2)– what we now generally think of as open banking– turned two years old.

PSD2 still has a long way to go but has made some impressive progress in the fintech sector. So after two years in, is PSD2 a success? And where do we go from here?

The positive

Despite growing pains, there is evidence that PSD2 has had a positive influence on the fintech industry by promoting both innovation and competition. Challenger banks have taken advantage of open banking, making Europe the leading region for such non-traditional financial institutions. Germany’s N26, for example, now has 2.3 million users– a 3x increase from the year prior.

Although some consumers may not realize it, they are indeed better off. Many banks have expanded their APIs and integrated with third party providers. Additionally, the introduction of more players has increased competition which, in turn, encourages banks to enhance their offerings and customer service. We recently spoke with Token.io CEO Todd Clyde, who added to this list, noting that open banking also offers consumers access to cheaper credit.

Clyde also laid out benefits for businesses and banks. “Businesses will benefit the most from a dramatic reduction in the cost of payments and will therefore lead the adoption of open payments,” he said. “Banks will benefit as they move from compliance to commercializing open banking and bring new API-enabled propositions to market which allow them to compete with big tech and fintechs in the new financial layer and re-intermediate themselves with customers.”

Missed the mark

The progress for compliance with PSD2 has been slow, primarily because of the cost to adapt. Last March, Tink interviewed 442 European banks across 10 markets and found that 41% of the banks were not in compliance with PSD2. Specifically, these banks failed to provide third parties a sandbox to test their APIs. Legacy systems in particular are costly to modernize, which is necessary when integrating with open APIs.

“On the payments side, the stability of the APIs is the greatest barrier, said Clyde. “If a data API fails and your balances are not reflected correctly for a few hours, the consequences are minimal. The same is not true for payments where API resiliency must be high in order to deliver success rates equal to or greater than cards.”

Additionally, end consumers are still not well educated on the purpose or benefits of PSD2. One of the aims of open banking is to place consumers in control of their own data. This means that consumers can allow third party companies to access their data easily and securely and have the right to decide what information third parties can access and for how long. However, Tink reported that, even among senior financial services executives, 20% were “not very familiar” with PSD2. If financial services companies aren’t educating their staff about PSD2, it’s unlikely they are educating their consumers.

Where do we go from here?

In an interview with Adam Farkas, executive director of the European Banking Authority, NS Banking reported that the new regulations will help the European payments market scale more easily and faster than in other regions and that industry participants will compete on a more global scale. Thus far, this has proven to be true. As we mentioned previously, the explosion of challenger banks in the European region is evidence of increased competition.

Multiple other fintech sectors have the potential to scale, as well, including:

  • PFM solutions are benefiting from a more liberal flow of customer account information and account aggregation.
  • Fraud prevention solutions prove more effective when they have access to more consumer data. When a customer opens a new account or applies for a new product or service, fraud prevention solutions are able to verify the person’s identity by cross-checking their personal data, such as name, address, and email, against their other accounts.
  • Underwriting has the potential to become more efficient. When underwriters have access to up-to-date information from credit bureaus combined with a full picture of an applicant’s financial situation, they are able to make more informed decisions and lower default rates.
  • Digital lending also benefits. In a chat with digital lending company ITSCREDIT, company CEO João Pinto said, “One of the strengths [of ITSCREDIT] is that the platform is open so that implementations can use as much data as is available in order to have a more complete view of customers and their financials. In this scenario, open banking is a key element. It not only makes much more data available from different players, but also makes integrations much easier.”
  • Traditional banks can create more effective marketing campaigns to customers.

According to Token.io’s Clyde, banks laid the groundwork for open banking with APIs in 2019 and he expects 2020 to be a turning point for open banking. “After a period of stabilization for APIs, transactions will soon follow, starting with data and progressing to payments. 2020 will also be the year of open payments in the U.K., with certain merchant categories going live with single immediate payments and transaction volumes following.”

Start Me Up: New Finovate Program Embraces Fintech’s Entrepreneurial Spirit

Start Me Up: New Finovate Program Embraces Fintech’s Entrepreneurial Spirit

One of the big additions to FinovateEurope (February 11-13) this year is a new initiative designed especially for fintech startups. Finovate Research caught up with Greg Palmer, Finovate Vice President, to discuss the new program, how it came to be, and what impact he hopes it will make on the broader fintech community.

Since its founding, Finovate has been synonymous with new financial innovation. But the idea has always been that you’ll take innovation wherever you find it – whether it comes from new companies or incumbents. Now Finovate is going all in new companies, fintech startups exclusively, with this new program. What’s the thinking behind it?

Greg Palmer: Finovate is still very much about taking innovation wherever it happens to come from, whether that’s from new startups, established industry behemoths, or anywhere in between, but we know it’s difficult for early-stage startups to get traction, and so we wanted to give them a little extra attention with this program. When it comes to getting a demo slot on stage, we’ll continue to look at the quality of technology first and foremost, rather than the age or revenue of the company behind it; the Startup Booster is really about giving early-stage companies some insights and connections to help them get to the point where they’re ready to stand up in front of large numbers of people and fly their flag.

What are the components of the program? What will the startup companies actually do?

Palmer: We’re still in the first iteration, so this will likely continue to evolve as the program grows, but there are really three primary components to it. The first is that we’ll be offering a dedicated track onsite at our events with information that is specifically relevant to new startups. In that track, we’ll cover things like how to scale up, how to put together a convincing pitch, etc. We’ll follow up that informational session with a condensed networking session, giving attendees a chance to connect with early stage companies and learn about what they do. Finally, we’ll continue to follow up with the companies that participate after the events, with a series of webinars and learnings, so the program doesn’t end just because the event is over.

What do you hope companies participating in the program will gain from it? How do you think it will help the fintech community as a whole?

Palmer: The first thing that companies will gain from it is pretty simple – they’ll be able to come into Finovate for a substantially reduced rate, giving them a chance to see and hear it all for themselves. Beyond that, we want the companies who participate to leave with a greater understanding of what they need to do to grow to the next level along with some connections that can help get them where they want to go.

From my perspective, the industry as a whole needs to have these startups pushing the incumbents, or else the speed of innovation will slow down. Challengers play a vital role in keeping everyone else honest, and fintech has grown into what it is today because new companies have come in and pushed hard for changes. If we can help give those startups the tools and connections they need to grow, the industry as a whole should be better off for it.

Where do you hope this goes in the near future? Will there be a startup program like this for all Finovate events going forward?

Palmer: We’ve already got the Startup Booster in place for FinovateEurope and FinovateSpring, and we’ll be setting it up for FinovateAsia and FinovateFall too. Our first goal is simply to get as many companies as possible involved, and from there we want to start engaging with the group to see where we can be helpful to them. Big picture, we want to put these companies in the position where they can come back to Finovate as demoing companies and do well up there on the big stage. If we’re able to help companies get there, it’s a win for everybody – our audience will keep getting to see new, cool companies, the companies themselves will be able to show the entire audience what they can do, and we’ll get to keep being a place where the fintech ecosystem comes to connect with each other.

For more information about the Finovate Startup Booster program, e-mail us at [email protected]


Here is our weekly roundup of the latest news from our Finovate alumni:

  • Coda joins Temenos Marketplace to help banks integrate with accounting packages used by their small business customers.
  • DocVentive joins Quadient’s Partner Advantage Program.
  • Lighter Capital to sell up to $100 million in credit assets to fund early-stage tech startups.
  • Tink becomes BNP Paribas’ preferred tech partner in Europe.
  • Personal Capital launches Personal Capital Cash joint savings account.
  • Miva partners with Signifyd for fraud prevention.
  • Avaloq and atpoint team up to launch atpoint.FINAP360, a “credit highway” for mortgage and SME loans.
  • Aixigo expands its presence in U.K., Italy, and Southern Europe.
  • ForwardLane receives investment of undisclosed amount from SEI Ventures.
  • Illuma Labs wins top honors at VentureTech 2019.
  • Fenergo launches e-KYC Connect to allow banks to make their KYC services more efficient.
  • InComm partners with instant ticket expert Pollard Banknote to launch ScanACTIV, a tool for lotteries to merchandise instant tickets at retail locations.
  • ACI Worldwide selects The Bancorp and Visa as payment providers for corporate disbursements.
  • TickSmith’s core software platform, TickVault, is now known as the GOLD platform.
  • Creatio wins Gold in One Planet award for helping companies accelerate growth.
  • AxeTrading integrates Overbond’s COBI pricing analytic platform.
  • Temenos Infinity and Transact now help new U.S. digital banks go live in 90 days.
  • Worldpay partners with Flutterwave to power payments in Africa.
  • Backbase opens regional headquarters in Singapore.
  • Habib American Bank implements the Commercial Lending Center Suite from Jack Henry’s ProfitStars.
  • TONIK selects Finastra’s core banking solution to power its Southeast Asia-based, licensed digital bank.

Alumni Features and Profiles

Persistent Systems and ValidSoft Team Up to Enhance Voice Authentication – The two companies are working together to develop a digital voice authentication solution that integrates into Persistent Systems’ banking offerings.

SoFi Teams Up with Mastercard to Boost Benefits for Members – Courtesy of a new partnership, SoFi members will have access to a new range of products and in-person experiences – including a new fan experience for visitors at SoFi Stadium in Los Angeles, California. 

Accenture Taps the Blockchain for New Procurement Platform – Consulting and technology services company has launched a new procurement solution today called the True Supplier Marketplace. The new tool taps into the blockchain to more efficiently connect buyers and suppliers.

Our latest series of FinovateEurope Sneak Peeks are up. Meet Qplatform, iProov, Apiax, Efigence, Subaio, FinTecSystems, Scientia Consulting, ReceiptHero, and ARM Insight.

FinovateEurope Alums Reel in $940 Million in 2019 – With FinovateEurope less than a month away, we thought we’d take a look at some of the fundraising success the conference’s alums had in 2019.

How Trusona Stops the Funding of Evil – If you’ve ever been hacked, having either money or personal credentials stolen, did you stop to think about what type of person, organization, or agenda you were inadvertently supporting?

Also on Finovate.com

How to Engage the Customer in an AI-First World – Which digital technologies will make the biggest differences in shaping the customer experience in the new decade?

Vive Lands Banking License – Challenger bank Vive Bank received some good news from the Bank of England today. The U.K.-based startup has been granted a banking license with restrictions.

Lift Every Voice: Fintech’s Other Diversity Challenge – When the discussion of diversity in the tech world comes up, the conversation is typically oriented around gender diversity. But diversity along ethnic lines is also a goal that technology companies have increasingly begun to strive toward.

Fintech Challenger Bank Qonto Raises $115 Million – Vive la France, indeed! One week after French payment app Lydia announced a $45 million fundraising, neobank Qonto reports that it has just closed the largest funding round to date for a French fintech.

AvidXchange Secures $260 Million in New Capital, Earns $2 Billion Valuation – Does fintech have its first “double unicorn” of 2020?

Paga Acquires Apposit, Announces Geographic Expansion – Mobile money operator Paga is poised for growth. The Nigeria-based fintech acquired U.S. software company Apposit and announced plans to expand its services geographically.

Japan’s Digital Yen; Visa, Plaid, and the Opportunity for African Fintechs – Finovate Research has been busily putting together a variety of features looking at different issues surrounding fintech in Europe. These insights will be published in an upcoming special supplement; stay tuned for our celebration of and reflection on PSD2’s second birthday, our look at venture capital’s impact on the surging challenger bank movement, and more.

Persistent Systems and ValidSoft Team Up to Enhance Voice Authentication

Persistent Systems and ValidSoft Team Up to Enhance Voice Authentication

Software delivery company Persistent Systems and cybersecurity firm ValidSoft joined forces this week. The two are working together to develop a digital voice authentication solution that integrates into Persistent Systems’ banking solutions. The integration is built on ValidSoft’s Precision Voice Biometrics which continuously verifies a user’s identity.

“As always, the consumer experience is paramount and guaranteeing the integrity of the transaction is vital,” said ValidSoft CEO Pat Carroll. “Identity assurance provides users confidence in the fidelity of their transactions as speech becomes the new user interface of choice for the initiation of sensitive of high value transactions.”

Persistent Systems will use the new authentication technology to help its credit union and small and medium-sized bank clients engage with their customers.

Persistent Systems was founded in 1990 and is headquartered in India. At FinovateFall last year, the company demoed a chatbot functionality built into its Digital Bank in a Box. Along with AI technologies, Persistent Systems offers cloud services, identity products, and security tools.

ValidSoft offers a host of telecommunications security solutions suited for mobile devices. The company’s SMART platform provides voice and mobile network‐based security technologies to protect mobile payment and mobile banking transactions.

Japan’s Digital Yen; Visa, Plaid, and the Opportunity for African Fintechs

With FinovateEurope less than a month away, Finovate Research has been busily putting together a variety of features looking at different issues surrounding fintech in Europe. These insights will be published in an upcoming special supplement; stay tuned for our celebration of and reflection on PSD2’s second birthday, our look at venture capital’s impact on the surging challenger bank movement, and more.

This week on the Finovate blog we covered the $115 million raised by French challenger bank Qonto, looked at the new banking license U.K. challenger bank Vive Bank just scored from the Bank of England, and reported on Nigeria-based mobile money operator Paga’s acquisition of U.S.-based Apposit.

Here is our weekly look at fintech around the world.

Latin America and the Caribbean

  • Brazilian SME payments solution provider C6 reaches one million customer milestone.
  • EBANX launches 10,000-consumer trial of its digital wallet, Ebanx Go.
  • BNP Paribas to foster fintech innovation at new Sao Paulo startup hub, La Fabrique.

Asia-Pacific

  • Japan may be the next country to issue a digital version of its currency.
  • Finastra to power core banking for Asia digital-only bank, Tonik.
  • Fintech News Malaysia features the top 20 fintechs in the country in 2020.

Sub-Saharan Africa

  • African payments startup Flutterwave locks in $35 million in new funding; announces partnerships with Visa and WorldPay.
  • What does Visa’s acquisition of Plaid mean for African fintech startups? Tech Cabal examines the opportunities for two of Nigeria’s top fintechs.
  • International Adviser looks at how broader financial literacy may be key to a “fintech revolution” in South Africa.

Central and Eastern Europe

  • German challenger bank N26 announces 40% customer increase with five million customers now using the institution’s products and services.
  • Poland’s Autenti, which enables digital agreement signing and provides e-document workflow, seals the deal on $4.48 million in new funding.
  • Members of Sberbank’s loyalty program can now share reward points with other members.

Middle East and Northern Africa

  • Dubai-based robo advisory platform Sarwa picks up $8.4 million in Series A funding.
  • MoneyGram partners with Suez Canal Bank enabling its MoneyGram customers worldwide to send funds directly to bank accounts in Egypt.
  • Startupbootcamp FinTech Dubai introduces its 2020 cohort. Three of the 10 startups selected are from the MENA region.

Central and Southern Asia

  • Cardholders in India will now be required to opt in to access contactless payments.
  • Pakistan-based ride-hailing and logistics company Bykea launches Bykea Cash to enable mobile wallet top-up and utility billpay.
  • Revenue-based financing platform GetVantage goes live in India.

As Finovate goes increasingly global, so does our coverage of financial technology. Finovate Global is our weekly look at fintech innovation in developing economies in Asia, Africa, the Middle East, Latin America, and Central and Eastern Europe.

Top image designed by Freepik

SoFi Teams Up with Mastercard to Boost Benefits for Members

SoFi Teams Up with Mastercard to Boost Benefits for Members
Photo by Jill Wellington from Pexels

Courtesy of a new partnership with Mastercard, SoFi members will have access to a new range of products and in-person experiences – including a new fan experience for visitors at SoFi Stadium in Los Angeles, California. SoFi will develop these offerings by leveraging Mastercard’s payments network, which will also serve as the exclusive card network for SoFi’s to-be-released credit card.

“Our mission at SoFi is to help our members achieve financial independence to realize their ambitions,” SoFi CEO Anthony Noto said. “In order to do so, we must build products and services that help our members ‘Get Their Money Right’.”

The partnership between SoFi and Mastercard will bring new member benefits to users of the SoFi Money debit card, which enables users to make transactions from their SoFi Money cash management account, launched last February. Cardholders will now benefit from cashback rewards, complimentary cell phone insurance, discounted airport concierge services, as well as other perks thanks to the Mastercard relationship.

“It is imperative that our partners are leaders in technological innovation, security, and enhanced benefits,” Noto said, “and Mastercard is an industry leader across all of those areas.”

SoFi, in collaboration with Quovo, participated in our developers conference, FinDEVr New York, in 2017. Together, the companies’ presentation “How Quovo and SoFi Perfected Bank Authentication” demonstrated how the integration of Quovo’s Authentication API supports the secure and streamlined authentication of financial accounts.

Headquartered in San Francisco, California, and founded in 2011, SoFi currently has 900,000+ members who rely on the firm’s growing array of solutions for borrowing, saving, spending, and investing. SoFi has raised $2.5 billion in funding – including a May 2019 investment of $500 million in a round led by Qatar Investment Authority – and has a valuation of more than $4.8 billion.

How to Engage the Customer in an AI-First World

How to Engage the Customer in an AI-First World
Photo by Clem Onojeghuo from Pexels

Which digital technologies will make the biggest differences in shaping the customer experience in the new decade?

FinovateEurope next month in Berlin, Germany, will feature a keynote address from Steven Van Belleghem, author of Customers The Day After Tomorrow. Van Belleghem’s book tells the tale of customer relations in a world in which AI and automation dominate commerce.

To Belleghem, the new AI-focused world we are entering will have profound effects on the kinds of exciting new technologies we will have access to. But the deeper impact of AI may be on the expectations customers begin to develop in the marketplace, expectations such as what Belleghem calls “faster than real-time service, hyper-personalization, and intuitive user interfaces” that deliver unprecedented levels of convenience.

Customers The Day After Tomorrow shows the key role data plays in what Belleghem calls an “AI-first world”. He writes of data both as a product of engaged users and as the fuel for future product innovation which, in turn, attracts a new cohort of engaged users. Understanding how to make this virtuous circle work for your business will be critical in the AI-dominated world of the future. Belleghem offers strategies – ranging from how to market to machines, the importance of enhancing the human touch, and taking advantage of the right communication channel at the right time – that will help firms not just compete in an AI-first world, but grow and thrive.

“How will our relationship with customers change when AI platforms like Amazon Alexa will hijack the relationship with our customers?” Belleghem asked in the introduction to a recent ebook anthologizing many of his top blog posts on the future of customer engagement. “What will be the impact on our brands? How can we keep reaching out to our customers without becoming invisible?”

“I’d love to help you think about the next steps that you could be taking in preparation for when the AI gatekeepers will slide in between your brand, and your customers,” he wrote.

Check out the above trailer for Belleghem’s book, Customers The Day After Tomorrow for more. And catch Steven live at FinovateEurope in Berlin, Germany next month. To reserve your spot, visit our FinovateEurope page and pick up your ticket today. Take advantage of big savings when you register before January 31!


Interested in demoing at FinovateEurope? If you’re an innovative fintech startup with new technology to show the world, send us an email to [email protected]. We’ll give you all the details you need to know about how you can join us on stage at FinovateEurope as one of our demoing companies.