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Finovate Blog
Tracking fintech, banking & financial services innovations since 1994
There may be no second acts in politics. But with the Small Business Administration’s Paycheck Protection Program (PPP) rolling out the next phase in its loan forgiveness initiative for SMEs, it’s good to see that the economic rescue plan has another shot at getting it right.
We chronicled some of the challenges that PPP 1.0 faced. Fortunately, this time around, many of the cooperating financial institutions, financial services companies, and fintechs are in a better, more informed position to help make sure the businesses that need the help actually get the help.
One example of this is the new portal powered by the FISReal-time Lending Platform. This portal, available to FIs and merchants participating in the SBA’s PPP, automates and streamlines the process of applying for loan forgiveness under the provisions of the new program.
“As a critical infrastructure provider, FIS is focused on making it as easy as possible for small businesses and merchants to complete the loan forgiveness process and help them get back to business as soon as possible,” FIS Head of Global Core Banking and Channels Rob Lee said. “Our new portal uses advanced automation technology to handle the entire process, reducing the time and complexity for businesses in getting forgiveness of the essential loans that are critical to their business.”
Using pre-filled applications and documentation uploads for efficiency, the portal figures loan forgiveness amounts, and allows FIs to review and e-sign the requests. The document packages are sent to the borrower and bank for e-signing and then, via the portal, the materials are submitted to the SBA for validation. The portal is 100% digital and can be easily deployed by banks who can get started by uploading a file of eligible loans from their current PPP customers. FIS notes that via its Real-Time Lending Platform, it has facilitated “billions” in PPP loan funds through lenders to SMEs whose businesses have been affected by the COVID-19 crisis.
A Finovate alum since 2013, FIS made fintech headlines last month when the company unveiled a new venture arm and a plan to invest $150 million in fintech startups. Last year, FIS was part of fintech’s biggest transactions of 2019 with its $34 billion acquisition of fellow Finovate alum Worldpay.
The new data acquisition solution from Ephesoft will bring 97% accuracy and 30% cost-savings to companies looking for ways to enhance their accounts payable processes.
“With more than half of invoices still processed manually and taking on average 8.5 days, AP processing is ripe for innovation,” Ephesoft founder and CEO Ike Kavas explained. “(T)here is a market need for solutions that are highly scalable and have a quick time to value.”
Semantik Invoice, unveiled today, is an out-of-the-box, cloud-based platform that leverages AI and automation to extract critical information from invoices – regardless of format. The solution imports the data into the user’s existing workflow and business systems – Enterprise Resource Planning (ERP), Enterprise Content Management (ECM), Robotic Process Automation (RPA), or other tools – for processing. Semantik Invoice recognizes and analyzes critical data fields including dates, rates, IDs, amounts due, and more, providing businesses with a low-code, no-code option that can be quickly set up and started in a production capacity.
Kavas added that the technology also helps businesses future-proof their AP processes. “During times of uncertainty and budget tightening, companies should be asking themselves if the products they are investing in will integrate with future products and solutions,” he said. “Ephesoft has designed this SaaS-based solution to leverage the power of context in accounts payable with scalability and agility for future innovations.”
Ephesoft most recently demonstrated its technology at FinovateSpring (now FinovateWest) in 2018. The company showed how its technology uncovers business intelligence for mortgage document processing by leveraging data mining and analytics.
Ephesoft began this year partnering with Toyota Finance New Zealand to accelerate loan application and settlement processing. In the months since, the company has launched a new protocol, Context Driven Productivity, that transforms flat data – information that is stored in traditional formats like PDFs, emails, and spreadsheets – into contextually enriched semantic data. This discipline was implemented in the company’s Ephesoft Transact 2020 platform.
Ephesoft also bolstered its executive ranks this spring, appointing Doug Lee to the post of Chief Revenue Officer. Lee arrived at the company after holding executive sales positions as SaaS companies such as Puppet, PatientPop, and Smarsh.
Founded in 2010 and based in Irvine, California, Ephesoft has raised $15 million in funding from investors including Mercato Partners.
Text messaging platform Eltropy and omnichannel marketing innovator Prisma Campaigns have teamed up to help credit unions communicate more effectively with their customers. The new solution, which integrates technologies from both companies, will enable credit unions to leverage online banking, mobile banking, text, and SMS channels to launch targeted marketing campaigns.
“Increasingly, credit unions are hearing from members that they want (to use) text messaging to communicate,” Global Solution Manager at Prisma Campaigns Gastón Vizziano said. “Prisma Campaign’s omnichannel approach and ease-of-use of Eltropy’s platform make this new partnership a powerful value proposition for credit unions.”
Eltropy offers financial services companies a secure and compliant way to engage with their customers on the messaging platforms they prefer such as iMessage, Facebook Messenger, and WeChat. Demonstrating its technology at FinovateSpring (now FinovateWest) in 2018, Eltropy leverages AI to analyze 24 data points within message conversations in order to provide behavioral analytics that can guide institutions when marketing products and services to their customers.
Prisma Campaigns CEO Felipe Gil praised Eltropy’s ability to “give credit unions exactly what they want – personalized communications capabilities, in a way that is uncomplicated, secure, and compliant.” Founded in 2017, Prisma Campaigns leverages customer data to enable financial services companies to build and launch targeted, personalized marketing campaigns on both digital and non-digital channels. The Boston, Massachusetts-based company, which made its Finovate debut in 2018, partnered with fellow Finovate alum Jumio last month to empower credit unions to adopt automated digital ID verification technology.
Eltropy was founded in 2013 and is headquartered in Milpitas, California. Last month, the company announced that it had inked agreements with 12 credit unions ranging in size from $11 million Paducah Teachers Federal Credit Union to $3.92 billion BCU. Company CEO and co-founder Ashish Garg credited Eltropy’s relationship with the Credit Union National Association (CUNA) for its ability to secure the trust of these smaller, community-oriented financial institutions.
“We have been signing an average of two credit unions a week for the last seven weeks,” Garg said. “Team Eltropy is thankful for its partnership with CUNA and state leagues across the country who have helped accelerate our business by spreading awareness of our product throughout the industry.”
Driven by the preferences of millennial consumers, the fintech industry is expected to generate revenues of $500 billion in ten years based on research just published by UBS. This represents a growth of more than 3x over the $150 billion in revenues the industry generated in 2018, and shows fintech outpacing the revenue growth expectations of the overall financial sector.
The projections from UBS rely on more than just millennials – who represent 27% of the world’s population and own an estimated $24 trillion in wealth. The UBS report also suggested that blockchain technology will generate economic value of between $300 and $400 billion in multiple industries, with fintech and financial services being the biggest beneficiaries. In addition to automation, blockchain and distributed ledger technologies were recognized as playing key roles in enhancing areas ranging from trade finance and compliance to foreign exchange and insurance.
AI also will play a role in generating significant economic value for the fintech industry over the next decade, according to UBS. In addition to enhancing processes in fields like roboadvisory, insurance, and compliance, AI will help develop a growing array of ever-more-sophisticated, customer-facing applications such as virtual assistants and chatbots. Increased consumer interaction with these AI-enabled technologies could drive a customer experience/innovation loop that would keep adoption rates of these kinds of solutions high and growing. UBS featured data from its Semi-annual Cognitive/Artificial Intelligence Systems Spending Guide (in collaboration with IDC) which indicated that spending on AI technology worldwide this year would reach $47 billion. Ten years ago, that spending total was less than a quarter of that amount at $11 billion.
The report also underscored the growth of the e-wallet industry, particularly in the Asia-Pacific region where the area’s millennials have helped create a 66% penetration rate for the technology. This is double the rate in North America and an even more significant margin over trends in EMEA. Other areas in fintech highlighted in the UBS report were payments, insurtech, wealthtech, capital markets tech, and online lending.
Positive moves from regulators were cited as one of the more surprising sources of optimism for fintech revenues over the next ten years. The reasons vary widely, but include the public-private partnerships that characterize fintech development in the MENA regions, as well as pro-consumer compliance laws in Europe, the U.K, and North America that are driving innovation in often overlooked subsectors of fintech like regulatory technology (“regtech”). The rise of open banking and the proliferation of neo- and challenger banks are also ways that governments have and are likely to continue to create space for growth in fintech.
Two Finovate alums will be among the 12 startups selected to participate in Mastercard’s Start Path program. Thought Machine, a core banking technology provider, and Enveil, a data security firm specializing in protecting Data-in-Use, will join 10 fellow tech startups for the six-month virtual accelerator program.
Amy Neal, SVP, Start Path and Fintech, Mastercard, suggested that the current public health crisis will have an impact on the environment in which these startups compete. “This global pandemic has strengthened collaboration between corporates and startups,” Neal said, “and we look forward to co-creating with our newest Start Path members and providing them access to a powerful network and tailored programming on their mission to scale.”
Joining Thought Machine and Enveil are:
Hoolah
mx51
ryd
SmartPesa
Ukheshe
Worldcoo
Goalsetteris
Zinobe
ConnexPay
Mylo
The goal of the program is to help companies scale their business with the support of a Mastercard sponsor. Startups are able to develop relationships with a curated, global network of established financial services and e-commerce firms, as well as with technology and marketing professionals within Mastercard’s network. Since its inception in 2014, the program has worked with 230 startups.
“We’re delighted to announce we’ve joined @MAstartpath! An industry-wide collaboration of banks, merchants and startups building the future of commerce,” Thought Machine’s Twitter feed read when the news was announced. The company demonstrated its core banking solution, Vault, and FinovateEurope 2018. The U.K.-based company made fintech headlines this spring when it announced receiving an investment of $83 million to fuel the company’s growth in the Asia-Pacific region.
Enveil made its Finovate debut one year earlier, demonstrating its point-to-point, Data-in-Use security solution at FinovateFall. Picking up $10 million in funding in February, Enveil was highlighted in an Alumni Profile in March.
“Proud to be selected to join Mastercard Start Path!” the company’s Twitter feed read late last week. “Of the more than 1,500 applications evaluated per year, Start Path selects about 40 companies that offer the most promising technologies and demonstrate a readiness to scale.”
This week on the Finovate Podcast, host Greg Palmer talks with writer, researcher, and keynote speaker Aleks Svetski on Bitcoin in 2020, the halving event, and the importance of understanding the root of money’s functionality.
Svetski is the founder of Amber, an app designed to make it easier for individuals to invest in Bitcoin. He also launched one of the world’s premier publications on Bitcoin, The Bitcoin Times.
Amber Labs demonstrated its technology at FinovateMiddleEast in Dubai last year. The company won Best of Show for its all-in-one Bitcoin exchange, wallet, and micro-investment app.
Here is our weekly roundup of news from our Finovate alums.
Fiservdetails CEO succession plan, electing Frank Bisignano to succeed Jeffery Yabuki as Chief Executive Officer effective July 1.
Samsung to launch new Samsung Pay debit card courtesy of new partnership with SoFi.
linked2paylaunches CustomerConnect to help businesses eliminate late B2B invoice payments.
Tradeshiftteams up with the Danish Export Credit Agency to launch a program to free up liquidity for businesses.
Taulia now offering customers 3 cash analytics solutions for free.
Blackhawk Networkcreates digital version of its One4all gift cards with Dejamobile.
Microblinkoffers free access to its BlinkID solution to organizations fighting the coronavius pandemic.
BHD Leon, a bank based in the Dominican Republic, partners with Temenos to power its digital banking.
PostFinance goes live with its new digital investment platform powered by Additiv.
Finantix’s latest Digital Collaboration Hub helps banks drive advisor-client collaboration.
Visions FCU tapsZogo Finance to promote financial literacy.
Winvesta teams up with DriveWealth to offer investors in India access to U.S. securities.
The Financial Times ranksPayfone among America’s fastest growing companies.
FISadds GooglePay to its Hosted Payment Page product for online merchants.
Avaloq’s SaaS solution to help Bank of the Philippine Islands boost business.
Wyndham Capital Mortgage putsAI Foundry’sAgile Mortgages solution to work.
PointCheckout takes top prize in hackathon for its app that helps deliver funds quickly amid the global health pandemic.
Regtech innovator Keepabllaunches its Privacy Kitchen to help businesses learn about GDPR, the role of a data protection officer, and all things privacy-related.
Persistent Systemsearns recognition as a “Top 15 Sourcing Standout” from IT advisory firm ISG.
Wise Bankingannounces rebranding: “our look evolves, but our mission remains the same.”
BlueRush’sIndiVideo platform approved for 2020 USPS postage rebate program.
CollegeBackerintroducesBacker Bucks program to help parents save for college while shopping with major online retailers.
Norway’s Boost.ailaunches self-learning system for conversational AI.
Adluminintegrates automated cybersecurity examination tool (ACET) into its SIEM (security information and event management) platform for financial institutions.
Post-Compromise Fraud Specialist Breach Clarity Partners with Xtensifi – A collaboration between fraud prevention and detection company Breach Clarity and digital consulting firm Xtensifi will bring additional machine learning technology to bear in the battle against cybercrime in financial services.
TransUnion Launches Fraud and Identity Unit – The new unit, Global Fraud & Identity Solutions Group, will tie together TransUnion’s identity verification and authentication tools that help businesses do everything from fight originations fraud to target consumers in their risk profile.
Emailage Acquired by LexisNexis – Fraud prevention solutions provider Emailage recently announced it has been acquired. LexisNexis Risk Solutions, owned by parent company RELX, closed the deal for $480 million.
Alternative finance solutions provider SoFi and Samsung’s Samsung Pay joined forces this week to launch a debit card.
The two have spent the last year collaborating to make a mobile-first money management platform with its own debit card and cash management account.
The initiative is part of Samsung’s broader Samsung Pay mobile payments platform that the company launched in 2015. Samsung’s mobile payments platform uses built-in magnetic secure transmission technology (MST) and NFC functionality to enable users to make contactless payments.
“Our vision is to help consumers better manage their money so that they can achieve their dreams and goals,” said Sang Ahn, Vice President and GM of Samsung Pay, North America Service Business, Samsung Electronics in a blog post. “Now more than ever, mobile financial services and money management tools will play an even bigger role in our daily lives while also opening up new possibilities.”
Specific details about the card are still pending.
The new debit card offering will provide Samsung with a unique way to compete with Apple’s Apple credit card. Compared to Apple’s credit card, however, Samsung’s debit card product sounds more sticky. That’s because budgeting and cash management features built into the app will encourage users to spend more time in Samsung’s app and will keep the company’s debit card– along with its mobile payments service– top-of-mind for consumers.
Samsung’s announcement also comes shortly after news leaked that Google has its own debit card in the works. The debit card will work in conjunction with the Google Pay app.
Samsung’s timing on the launch is fairly ideal, despite the global economic crisis. The coronavirus has turned consumers’ attention toward their finances. Because of this, many banks are seeing record downloads of and engagement with their mobile banking tools. This shift to digital, combined with the new low-touch economy when it comes to everyday payments, provides an ideal environment to launch a contactless payment option.
Despite these conditions, the challenger banking space is becoming increasingly crowded in the U.S. However, Samsung’s choice to partner with an existing player instead of creating a product from scratch is a favorable one.
The CEE region – Central and Eastern Europe – has been the source of some of the week’s most compelling international fintech headlines. Among them was news that digital alternative bank Revoluthas gone live in Lithuania. The company said that it will passport its Lithuanian banking license – which it secured in 2018 – to launch in other markets in the CEE, and rely on Lithuania as its regional hub.
“Four years ago we set out to build a new kind of bank. The kind of bank that solves your problems and treats you fairly,” the company announced on Twitter this week. “Starting today, we’re excited to launch Revolut Bank to our 300,000 customers in Lithuania.”
Lithuania is the latest market Revolut has engaged; the company made its long-awaited U.S. launch in March, partnering with Metropolitan Commercial Bank to bring its banking app to market in the States. The difference is that Revolut will be able to operate as a licensed bank in the European markets it has targeted. The company has yet to officially apply for a banking license in America.
Speaking of Lithuania, Luminor Bank – the third largest bank in the Baltics – announced that it was introducing a digital onboarding solution that would enable new customers to set up accounts with a selfie. The technology, courtesy of a partnership with Ondato, compares the image on the new customer’s identification document with an image created by a 3D biometric map of the customer’s face. Ondato checks the data on the ID document, analyzes the images, and enables customers to confirm their identity with a mobile signature.
“When performing client identification, not only document validity is tested, but also with the aid of biometric data, it is established whether the individual in the document truly is a match of the individual seeking to open an account,” Ondato CEO Liudas Kanapienis said. He praised the bank as the first traditional bank in Lithuania to “fully embrace” the digitization of customer verification and account opening.
Leaning in on the COVID-19 crisis, intelligent data extraction specialist Microblink is offering free access to its flagship solution, BlinkID, “for all the heroes who have replace their capes with masks.” The company is reaching out to public healthcare, non-profit, and government organizations that are helping fight the coronavirus pandemic with an offer to integrate its data capture solution into their mobile or web app – free of charge.
BlinkID enables users to quickly and securely capture personal information from 400+ identity documents in the world. The data remains on the app and the identity document remains in the hands of the document bearer, providing for a safe, contactless experience. During the current public health crisis, the solution has been used in Indonesia by police officers conducting public health checks, in Dubai to track those delivering medicines, and in the U.K. to register volunteers who bring food to seniors and others in need of assistance.
Microblink said the offer will remain in place “until the virus subsides” and interested organizations should contact them directly to apply. “Tell us what you’re doing to mitigate the crisis,” the company said in a statement. “We’ll make sure you’re set up with the right license key and ready to fly off and save the world.” Based in London, U.K., and Zagreb, Croatia, Microblink demonstrated its technology last year at FinovateEurope.
This year FinovateAsia will be an all-digital affair. Starting on July 6 and running through July 10th, our new format offers more keynotes, more debates, and more insight into our demoing companies than we ever have offered before.
Check out our introduction to FinovateAsia from earlier this week – as well as our feature on the event’s keynote speakers – and start saving the dates. The biggest fintech event of the summer will be here sooner than you think.
Here is our weekly look at fintech around the world.
Sub-Saharan Africa
Dash teams up with cryptocurrency payments company AnkerPay to bring the DASH payments network to sub-Sharan Africa.
Just yesterday we previewed our new all-digital FinovateAsia conference coming in July. Today we’ll give you a sneak peek at some of the talent who will be providing keynote addresses at this special, mid-summer event.
Start-Ups and Digital Transformation
The first day of FinovateAsia will feature an afternoon keynote address with Chris Skinner, financial services and fintech expert, author of both the Finanser blog and the new book Doing Digital: Lessons from Leaders. Doing Digital looks at the successful digital transformations of five banks – JP Morgan Chase, BBVA, ING, DBS, and CMB – to learn how they are maximizing the opportunities that technological innovation can bring to financial services.
Skinner’s presentation – What Does COVID-19 Mean for Fintech and the Pace of Digital Change? – will look at the ways that the global health pandemic has put new strains on the financial infrastructure and examine which companies in which industries within fintech are most likely to turn the present challenge into future opportunity.
Digital Payments and Future Tech
Three keynote addresses on the second day of FinovateAsia are worth marking your calendar for. Start your day with Director of Innovation for Consult Hyperion David Birch who will provide a keynote address titled, Will COVID 19 Move Us To a Cashless Society?
Named one of the top 15 favorite sources of business information by Wired magazine and a top banking influencer, Birch has written about the various ways that society’s reaction to the coronavirus is likely to accelerate a number of technology trends that were already underway, such as the move toward digital ID. His presentation at FinovateAsia promises to be a fascinating extension of this conversation.
Later that morning, catch founder and director of Kapronasia Zennon Kapron as he discusses The Future of Real Time Payments in Asia. Kapronasia is one of the leading fintech consultancy services operating in Asia today. With more than 20 years of experience in fintech and blockchain, Kapron is also the author of Chomping at the Bitcoin: The History and Future of Bitcoin in China.
How will the Internet of Things transform financial services and how will the coronavirus impact the development of IoT are two questions that Ville Sointu, Head of Emerging Technologies for Nordea will answer in his afternoon keynote address on Day Two of FinovateAsia. With more than 15 years of experience in digital financial services, Sointu is also a member of European Commission’s Blockchain Observatory’s Use Cases and Transition Scenarios Working Group.
FinovateAsia will also feature the return of Clara Durodié, Chief Executive, Cognitive Finance Group, who is an expert on the nexus between artificial intelligence and its applications in financial services. Delivering one of the more challenging addresses of FinovateEurope in February – in which she stressed the importance of the distinctions between technologies like advanced machine learning and A.I. – Durodié joins our FinovateAsia line up to offer a similarly sobering and inspiring take on how financial services can effectively implement advanced technological innovations.
Our “main stage” presentations heat up on Wednesday as four speakers provide keynote addresses. Head of European Product Management at BBH Simone Vroegop starts things off with a look at how the investment management industry is handling disruption from fintechs.
Just before lunch, Helene Li, CEO and co-founder of GoImpact Capital Partners will discuss how new technologies, new players, and new customers will drive what she calls “the democratization of wealth services.” Li will also examine the rise of digital assets and ESG investing.
That afternoon, join us for Dr. Louise Beaumont as we turn our focus toward the challenges of Lending 2.0. As more and more small businesses look to non-traditional sources of financing, will strategic partnerships between banks, financial services companies, and fintechs become critical to getting the job done? Co-chair of the Open Bank Working Group, Dr. Beaumont recently joined Finovate VP Greg Palmer on the Finovate podcast as part of his Fintech in Extraordinary Times series.
Utpal Chakraborty, Head of Artificial Intelligence for YES BANK, provides our final keynote of the day. His address, Why the Democratization and Formalization of Data in Asia Will Open Up Marketing Opportunities in Lending for All, will also look at the way enabling technologies like artificial intelligence are empowering lenders to get more capital into the hands of those underbanked small businesses and individuals who need it.
Emerging Markets, Financial Inclusion, and the Future of Fintech
On a day dedicated to financial inclusion and the future of fintech, Kapronasia’s Zennon Kapron returns to lead a conversation on the status of emerging fintech marktets in Southeast Asia. Kapron will look to countries like Indonesia, Malaysia, Thailand, Vietnam, and the Philippines to discern the impact of COVID-19 on the growing fintech and financial services industries of these developing countries.
Frequent Finovate speaker, moderator, and panelist Theodora Lau will provide a keynote address that takes up the relationship between technology and financial inclusion. Specifically, Lau, founder of Unconventional Ventures, will examine how the rise of platform players and superapps is helping reach previously excluded communities.
Digital Customer Experience, Regtech, and Fighting Financial Crime
One of the highlights of our final day of FinovateAsia will feature Steven Van Belleghem, whose presentation on the future of the customer experience was one of the highlights of FinovateEurope in Berlin earlier this year.
This summer, Van Belleghem will tackle the issue of the customer experience during and after the COVID-19 crisis. How will the trends he introduced to us in February – faster than real-time service, hyper-personalization, and intuitive user interfaces – survive a world of social distancing, remote learning, and lockdown? Join us in July as Van Belleghem tackles some of the questions surrounding the fate of the customer in the age of the coronavirus.
We’re still building the agenda for FinovateAsia with more speakers and special guests, so be sure to check out our FinovateAsia hub for the latest updates on what’s in store July 6 through 10.
B2B cross-border solutions provider Currencycloud is teaming up with Canadian transaction processor Carta Worldwide to bring transparency, accuracy, and cost-competitiveness to international transactions.
“This is an exciting partnership and the first of its kind, combining our respective skills sets to drive innovation and give customers further transparency on their international card payments,” Currencycloud co-founder and Head of Strategic Partnerships Steve Lemon said. He noted that the partnership would put customers “at the center of the offer” and enable issuers to offer real-time foreign exchange rates at the point of sale to fintechs and challenger banks.
The two companies said in a statement that they are presently in the development phase of the collaboration. Their first joint offering is expected in the second half of 2020.
“We are very excited about this partnership,” Carta Worldwide Managing Director EMEA Richard Wray added. “Carta’s innovative processing capabilities collaborating with one of the most reputable platforms in the industry will enable us to deliver some real change to customers across the world.”
Named one of Canada’s top fintechs by the Digital Finance Institute, Carta Worldwide specializes in processing mobile and prepaid transactions. Founded in 2006 and headquartered in Ontario, Canada, and London, U.K., the company includes Vodafone, Westpac NZ, and Novum Bank among its customers.
Offering 85 APIs across four modules – Collect, Convert, Pay, and Manage – that support the full, B2B cross border payments workflow, Currencycloud provides enterprise-grade payments solutions to partners such as Visa and Starling Bank. Headquartered in London and founded in 2012, Currencycloud is regulated in the U.K., the E.U., the U.S., and Canada. The company began the year with an $80 million Series E fundraising round that featured participation of new backers such as Siam Commercial Bank, SBI Group, and Visa – whose SVP and Treasurer Colleen Ostrowski joined Currencycloud’s board of directors.
More recently, Currencycloud announced a partnership with Derivative Path to enable community and regional banks to offer more FX and interest rate derivative trading options to customers. The company has been a Finovate alum since 2012, and demonstrated its Global Collections solution at our west coast conference in 2018.
Fraud prevention solutions provider Emailage recently announced it has been acquired. LexisNexis Risk Solutions, owned by parent company RELX, closed the deal for $480 million.
Emailage was founded in 2012 by Rajesh Pandey and Rei Carvalho. The company offers an email risk score that uses email address metadata to help businesses assess transactional risk and validate digital identities. Access to this data enables companies to expedite approvals, prevent chargebacks, and automate workflows. Emailage also offers a Digital Identity score that layers in additional data to offer businesses a fuller picture of the user’s online reputation.
LexisNexis Risk Solutions purchased Emailage to integrate the company’s email assessment capabilities into its Digital Identity Network offerings. The integration should be somewhat smooth since the two had an existing commercial partnership prior to the acquisition.
“This acquisition is a natural fit as LexisNexis Risk Solutions and Emailage are both committed to continuously evolving our solutions to combat fraud,” said LexisNexis Risk Solutions Business Services CEO Rick Trainor. “This acquisition will enhance and expand our email data intelligence to provide our customers a more comprehensive view of risk with minimal friction for their customers.”
This isn’t the first fintech RELX has snapped up to boost its fraud and risk management services. The firm has been making a steady stream of purchases in the sector, including ID Analytics, ThreatMetrix, Accuity, and ChoicePoint. RELX has also formed numerous partnerships in the space, including with BioCatch and Blockbid.
LexisNexis Risk Solutions initiated its purchase of Emailage before COVID-19 had overtaken the globe. However, the increased interest in security players is something we can expect to see more of as the virus steers us toward the low-touch economy and drives traditionally brick-and-mortar services into the digital realm.
If auto manufacturers can make ventilators, and whiskey distilleries churn out hand sanitizer, then why can’t skiptracers be deployed to help put the “trace” in “contact tracing”?
“There’s an entire industry of seasoned skiptracing investigators that are out of work while debt collection is on hold,” President and CEO of masterQueue John Lewis wrote recently on his company’s LinkedIn page. Introducing his firm as a skiptracing platform used for contact tracing in debt collection, Lewis explained that when it comes to the “trace” component of the “test and trace” strategy to combat the spread of the coronavirus, masterQueue is your huckleberry.
“Many states are advertising the hiring of thousands of people to do the work these people are trained to do, and it should be done in a secure platform that’s turnkey and already built as this needs to happen now,” Lewis wrote, “with workflow automation, integrated click-to-dial recording with QA, regulatory compliance rule tracking and data privacy pieces built-in.”
“If you are a state that is interested in leveraging the experience of people who do this for a living,” he concluded, “let’s talk.”
Skiptracing is the art – and science – of finding an individual who is trying to avoid being found. The phrase itself refers to the slang term for fleeing a given area without leaving a trace: “to skip town.” Those who employ the services of professional skip tracers range from debt collectors and bail bonds agents to lawyers, journalists, and even members of law enforcement.
As you might guess, skiptracing involves accumulating, managing, and analyzing what can become massive volumes of information. Much of this data comes from incomplete or untraditional sources. But all of it needs to be verified, reviewed, and synthesized in order for skip tracers to gain actionable insights on their subjects.
masterQueue is a web-based solution that automates the skiptracing and collections process. The platform enables users to gather and organize publicly-available customer data, and integrate relevant state, Federal, and data privacy rules in order to remain compliant. Finally, masterQueue tracks loan portfolio, customer, account, employee, third-party vendor, and data provider metrics to provide robust reporting and audit functionality.
masterQueue’s John Lewis demonstrating the company’s platform at FinovateFall 2019.
“If there are three things you remember from what I talk with you today about, it’s three words: gather, organize, and track,” masterQueue’s Lewis told Finovate audiences in New York last fall. “Think about it in terms of data. We launched out masterQueue platform at Finovate in the spring of 2011 to be able to help debt collection (companies) find anyone they needed to find and in order to do that you need to gather, organize, and track data.”
Traditional methods in the debt collections business are especially problematic not only because of the large volumes of data to be collected, but also because of new data privacy laws that mandate how data must be handled. This has been overlooked in some of the media discussions over contact tracing in the context of COVID-19. But for masterQueue, these concerns are central – and on-going. At FinovateFall Lewis explained how, years ago, one efficient strategy of information collection – leveraging road cameras to identify the missing vehicle of a delinquent borrower instead of engaging in an outdated, time-consuming plow through paper records – was undermined by the arrival of new regulations from the Consumer Financial Protection Bureau. He highlighted the importance of innovation in the regtech space in the face of the latest shift in the regulatory sands – the California Consumer Privacy Act – and reminded attendees of the cost of getting it wrong.
“From $22 million against Google to $5 billion against Facebook tells you the stakes involved in data privacy,” Lewis noted, comparing the penalty assessed against Google by the FTC in 2012 with the fines levied against Facebook by the E.U. just six years later.
In recent years, masterQueue has scored seed funding after being self-funded by its founders and a pair of strategic Angel investors for the first years of its existence. The amount of the investment was not disclosed, but the capital did enable the company to add to both its workforce and to its top line. “This (funding) allows us to double staff and increase our year over year Q1 revenue from 2018 to 2019 by eight percent,” masterQueue co-founder and CFO Perla Lewis said.
In addition to working with some of the largest financial institutions in the U.S., the company recently has forged strategic partnerships with firms like PassTime a leading GPS solution provider, and expanded its relationship with PAR North America, a business division of KAR Auction Services. Founded in 2011, masterQueue is headquartered in El Dorado Hills, California.
With so much uncertainty these days, it’s nice to have something to be sure about. One thing we’re sure about is that our new digital format for FinovateAsia is going to rival the in-person version.
That’s right — FinovateAsia 2020 is now a completely digital event called FinovateAsia Digital. Given health concerns around COVID-19, running the event digitally ensures the safety of our attendees, speakers, and sponsors. It also enables attendees outside of Southeast Asia to participate, bringing more (and more diverse) opinions and perspectives to the event.
What will FinovateAsia Digital look like?
Extended dates The number of sessions will remain the same, and we will still feature all 100 of the original speakers of the event. The schedule, however, will be adjusted to make it easier for people to participate remotely. Instead of a two-day fintech immersion, everything will be spread out across five days. That means the event will now take place July 6 through July 10. With this extension, the content will be shorter each day and more manageable for digital participants.
Time zone The event will run on Singapore Time. The online agenda has been updated to reflect the new schedule so that you can see exactly what’s on when.
Engagement The digital nature of the event will make it even easier for individuals to interact with speakers. Attendees will be able to engage with the event in real-time, through Q&A with speakers, audience polling, and chat features.
Networking Making personal connections is one of the most valuable elements of an event, so we’ve worked hard to preserve it! To make sure everyone has ample time to connect with their fellow attendees, our networking app will run across all five days, helping you find and engage with others. All meetings will take place virtually via video call. To accommodate multiple time zones, the networking app will allow meetings to be scheduled 24 hours across all time zones.
Come join in the experience! If you previously booked your ticket, our customer service team has been in contact with you regarding details. If you have any questions, please reach out to [email protected].
