Top 3 FinovateSpring Takeaways

Top 3 FinovateSpring Takeaways

If you missed FinovateSpring last week, what did you really miss?

The conference was alight with new ideas and new connections, and if you were registered for the show, there is still time to see any sessions you may have missed; just check out the On Demand content section of the event platform. For everyone else, here are some of my biggest takeaways.

1. The focus is still on the customer, but with a 2021 twist

I was slightly disappointed when I realized that the mantra of this year’s show would once again be, “it’s all about the customer.” It became clear, however, that the conversation around the customer today is much different from the customer centricity we were talking about in 2017.

That’s because the way we think of community has changed. Consumers no longer align solely with those in their same geographical location. Instead, their community now encompasses others who share their identity. Or, as young millennials would say, their community is comprised of others in their tribe.

This shift is key for financial services organizations to understand. The “personalization” game is no longer about targeting consumers based on their geography and assets. Instead, it is about focusing on the unique needs of each tribe or identity segment.

This is something that digital banks do quite well. And as we move into a post-COVID economy in which individuals and businesses are struggling to get back on their feet, incumbent players can no longer look at personalization the same way by simply personalizing messaging.

Instead, incumbents need to look at the moves of digital banks over the past few years. Many of these smaller players have brought consumers what they’ve been craving: truly personalized solutions and tools that fit their needs. This identity-based banking is something we’ve seen crop up in the past few years and is getting even more specific: from banks that market to gig workers or specific ethic groups to women-specific banks.

2. Security is getting scary

Online data security concerns have been escalated since the onset of the COVID crisis. Since more of our daily business is taking place online, there are more opportunities for fraudsters to take advantage of the data by selling or misusing it.

In his discussion on quantum computing, Cambridge Quantum Computing Head of Quantum Cybersecurity Duncan Jones highlighted the reality that quantum computing is getting close to the point of breaking encryption. In effect, quantum computers can find patterns that no human eye can detect.

When we get to this point in quantum computing, Jones noted, bad actors will be able to hack encrypted material both in the past and present. This means that hackers will soon be able to listen in on and view any messages that were sent encrypted in the past– from personal identifiable information, to financial data, to pharmacy patents.

Fortunately, Jones estimates that we are still five-to-ten years out from running into issues with broken encryption. However, he urged banks to start acting now by switching to new encryption algorithms.

3. Our CBDC future is real, but we’re not there yet

Central bank digital currencies (CBDCs) peppered discussions throughout the four-day event.

Most panels and experts agreed that the U.S. is on-track to launch its own CBDC, even though it is likely still years in the future. Top on the mind of many is how a CBDC will impact banks, fintechs, and existing cryptocurrencies.

While there is some disagreement, most agree that a CBDC won’t completely obliterate banks or fintechs as we know them today. In fact, it may even enhance some aspects of the user experience. And as for cryptocurrencies, I heard general consensus that cryptocurrencies can and will co-exist alongside a CBDC (so don’t sell your bitcoin yet).


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Temenos Offers Digital Asset Access for Banks

Temenos Offers Digital Asset Access for Banks

Switzerland-based banking technology provider Temenos partnered with digital assets platform Taurus this week. Through the partnership, Temenos integrated Taurus’ digital asset and blockchain infrastructure with Temenos Transact, the company’s core banking software.

As a result, Temenos’ 3,000 bank and FI clients across the globe will have access to digital assets. Taurus will enable them to integrate and manage any digital asset, traditional securities, and cash.

“Investors are increasingly aware of the performance of cryptocurrencies, which can effectively participate in the diversification of a portfolio,” said Temenos Product Director Alexandre Duret. “Taurus is leading the field in cryptography and blockchain technology. By joining forces, we can help banks to bridge the gap between traditional investments and digital assets.”

With its securities firm license from the Swiss Financial Market Supervisory Authority, Taurus can cover digital currencies, cryptocurrencies, as well as tokenized assets. The company offers three main products: Taurus-CAPITAL for tokenization and lifecycle management, Taurus-PROTECT for hot, warm, and cold digital asset custody, and Taurus-EXPLORER an API-based blockchain connectivity to more than 10 blockchain protocols.

Temenos has added Taurus’ tools to the Temenos Marketplace, a partner ecosystem of 50+ fintech solutions. All tools in the MarketPlace are pre-integrated for fast implementation.

Founded in 1993, Temenos is a public company, listed on the SIX Swiss Exchange under the ticker TEMN. The company has a market capitalization of $9.84 billion.


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The Finovate Halftime Review

The Finovate Halftime Review

Back by popular demand, the The Finovate Halftime Review returns June 21 through June 25 to bring you daily, one hour, expert-led discussions with interactive Q&A, all delivered online. Register for one session or all – pick the topics that interest you and listen in as our guest contributors shed light on the critical challenges impacting financial services right now.

What’s coming up?

Live webinars on topics critical for the fintech industry…

  • A Practical Path to Machine Learning Success for Financial Services with InterSystems
  • The “New Normal” of Working in Finance: Getting to Grips with the Opportunities, Challenges and Risks with Hysolate
  • Fintechs and the Era of Radical Inclusivity: Leveling the Playing Field Through User Experience with CleverTap
  • The “New” Frontier – Find Innovation, Adaptation & Growth in America’s Heartland with JobsOhio

Plus,  on-demand webinars to set you ahead of the competition…

  • Customer Engagement Tactics to Boost Loyalty and Monetization
  • The New C-suite Challenge: Rise of Customer Experience
  • Pandemics, climate change, recessions – Oh my! How do you manage commercial credit risk in an ever-changing landscape?
  • Building Trust: How Video is Reshaping Digital Customer Engagements in Banking

Insightful new and analysis from our resident analysts…

We’re bringing all of this, plus the Finovate Halftime Review eMagazine, which collates all the best bits of the week into one easy-to-access magazine.

Register your place at the Finovate Halftime Review >>

Pandemics, Climate Change, Recessions – Oh my! How Do You Manage Commercial Credit Risk in an Ever-Changing Landscape?

Pandemics, Climate Change, Recessions – Oh my! How Do You Manage Commercial Credit Risk in an Ever-Changing Landscape?

Upcoming webinar
Title: Pandemics, Climate Change, Recessions – Oh my! How Do You Manage Commercial Credit Risk in an Ever-Changing Landscape?
Date: Thursday, June 10, 2021
Time: 1:00 pm Eastern Daylight Time
Duration: 1 hour

Once we’ve overcome the pandemic, the next crisis regulators will be turning their attention to is climate change. Unlike Covid-19, climate change isn’t something we can develop a vaccine for – and it is here to stay. Climate change risk will therefore be a key focus area for regulators going forward, so banks need to be thinking about how they’ll address and analyze climate-related risks and opportunities at a portfolio level. 

Featuring Jeremiah Norton, former FDIC; Bruce Richards; former Federal Reserve Bank of New York; Mark Levonian, former OCC; and David Penn, Research Analyst, Finovate.

Register now >>

PayPal’s Newest Acquisition is a Move Toward a Next-Generation Digital Wallet

PayPal’s Newest Acquisition is a Move Toward a Next-Generation Digital Wallet

U.S. payments platform PayPal has been slowly inching toward becoming a super app in the past few years. Today’s news that the California-based company has acquired Happy Returns indicates a step further toward that goal.

Terms of the deal are undisclosed.

“The post-purchase experience is something we’ve been looking into, since it’s such a pain point — people want to shop online and return in store, and vice versa,” PayPal SVP of Consumer In-Store and Digital Commerce Frank Keller told CNBC in an interview. “For retailers, we’re providing more comprehensive services beyond payments.”

Happy Returns launched in 2015 to provide box-free, in-person returns for online orders. The company sees the benefits as three-fold– it makes for a better customer experience, it is less expensive for the merchant, and is less wasteful and therefore better for the environment.

Consumers making purchases at one of Happy Returns’ hundreds of brand partners can use the company’s software to make returns at 2,600+ drop-off locations in 1,200+ cities across every U.S. state.

What started as PayPal’s flagship payments platform expanded to encompass the pre-purchase shopping experience when the company acquired Honey in 2019. Today, with the addition of Happy Returns, PayPal adds another element to serve the post-shopping experience to its already robust platform.

This holistic shopping experience is in line with PayPal CEO Dan Schulman’s plan for the company. Schulman recently announced PayPal will roll out a “next-generation” digital wallet that will offer a personalized shopping, financial services, and payments experience.


Photo by Nick Fewings on Unsplash

FinovateSpring Celebrates International Fintech Innovation

FinovateSpring Celebrates International Fintech Innovation

Finovate Global extends a special thanks to the demoing companies, keynote speakers, and attendees that joined us for FinovateSpring this week via our digital platform. On Demand video from the conference will be available soon.

And for Finovate Global readers with an interest in innovators from outside of the U.S., here are some of the companies to look out for when the On Demand video is made available in the coming days.

Aisot Technologies (Switzerland) with its technology that provides next-generation, real-time analytics and forecasts, allowing financial services to enhance returns, reduce risks, and increase efficiency.

Coconut Software (Canada) with its customer engagement platform for financial institutions that want to improve their digital and physical engagements.

DigiShares (Denmark) with its white-label platform for tokenization of real estate to provide automation and liquidity to the real estate markets.

Dreams (Sweden) with its technology that leverages cognitive and behavioral science to help banks increase their end users’ financial wellbeing and engagement, and attract new audiences. Best of Show winner.

Flybits (Canada) with its customer experience platform for the financial services sector, delivering personalization at scale.

FormHero (Canada) with its SaaS solution that enables rapid creation of digital front-end experiences to solve for complex data collection needs.

Expect an even greater international representation next month at our all-digital FinovateAsia event!


Here is our look at fintech innovation around the world.

Sub-Saharan Africa

Central and Eastern Europe

Middle East and Northern Africa

Central and Southern Asia

Latin America and the Caribbean

Asia-Pacific


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Online Fraud Prevention Specialist Arkose Labs Secures $70 Million

Online Fraud Prevention Specialist Arkose Labs Secures $70 Million

In a round led by SoftBank Vision Fund 2, online fraud and abuse prevention specialist Arkose Labs has raised $70 million in Series C funding. The San Francisco, California-based company will use the additional capital to support platform development, hire new talent, and fuel global expansion.

This week’s investment takes Arkose Labs’ total capital to $114 million. Also participating in the financing were Wells Fargo Strategic Capital and existing investors M12 and PayPal Ventures.

“With Masa and the team at Softbank, we have a partner who matches our ambition for eradicating fraud online by means of disrupting the economic ROI for bad actors,” Arkose Labs founder and CEO Kevin Gosschalk said. “At Arkose Labs, we are building a portfolio of capabilities that can adapt and respond based on the fraudsters’ techniques to ensure we are maximizing the impact to them whilst minimizing any form of friction to good users.”

A Best of Show winner in its Finovate debut at FinovateSpring in 2019, Arkose Labs specializes in defending neobanks, ecommerce companies, payment firms, insurers, and other businesses against a range of cybercrimes including account takeover and both payment and new account fraud. Founded in 2015, Arkose Labs offers an authentication platform that invisibly identifies the context, behavior, and past reputation of a each request, classifying it as Authentic or Inauthentic. Authentic requests are passed on to the enterprise, while Inauthentic requests are remediated by dynamic defenses that generate continuous losses.

This is part of the company’s strategy, articulated by Gosschalk at FinovateSpring, to “break hacker economics by making it more expensive for the bad guys to get in than the data they are getting out.” He added “if you do that, they give up and move on.”

In its funding announcement, Arkose Labs highlighted a number of key milestones the company has met since its last funding – a $22 million Series B round – in March of 2020. These accomplishments include analyzing more than 15 billion online sessions last year, stopping more than four billion attacks; the opening of regional EMEA headquarters in London and a doubling of the company’s workforce. Arkose Labs also announced a number of C-suite hires over the past year, including a new Chief Operating and Financial Officer, a new Chief Product Officer, and a new Chief Security Officer and VP of Information Technology. The company also pledged to make additional hires this year to lead operations in North America, Australia, and Europe.

“With Arkose Labs’ successful expansion in the financial services industry, this signifies a continued digital shift in banking,” Gosschalk said. “(It) requires a customer-centric approach that kicks the bad guys out of online operations, while maintaining the highest levels of convenience and usability that financial services operations require.”

The FinovateSpring eMagazine

The FinovateSpring eMagazine

It’s hard to believe that we’ve now done a full calendar year of digital events! FinovateSpring was our fifth completely digital event, and while we’re excited about the return to in-person events later this year, it’s already clear that things aren’t going to return to the same “normal” that existed in 2019.

This same pattern holds for the larger banking ecosystem as well. It’s clear that we are entering a new, substantially more digital era in finance and banking. Customer behavior has changed forever (and so have customer expectations), and it’s not going to change back.

Over the past year, the industry has (understandably) been focused on dealing with immediate challenges, but now it’s time to start looking at fintech more broadly again. We’re a long way from a new status quo and things are going to keep moving quickly. It’s up to all of us to decide if we’re willing to move quickly too.

Download our latest eMagazine from FinovateSpring to get access to:

  • Insight from our resident analysts on the top trends from the event and beyond
  • Thought leadership from Headline Sponsor, InterSystems
  • The Best of Show demos videos
  • Expert opinion on machine learning, tapping into the female financial market and much more…

Download now >>

In collaboration with

W.UP Launches Money Stories to Win Consumers’ Divided Attention

W.UP Launches Money Stories to Win Consumers’ Divided Attention

Customer-focused banking tools provider W.UP revealed its latest development today. The Hungary-based company is launching Money Stories.

The new embeddable tool enables banks to offer their customers bite-sized snapshots of their financial lives. These easily consumable bits of content combine data analytics with digital storytelling to make it even easier for banks to help users to understand their financial standing in a fast-paced way.

The new tool takes the concept from millennial-friendly mobile apps such as Snapchat, Instagram, Facebook, and Twitter. Each of these social media platforms are notorious for enabling users to quickly publish and view life updates and ideas, share new songs, and even exchange gossip. The micro-content requires little attention from viewers, who are easily distracted and prone to multi-tasking.

Similarly, Money Stories leverages transactional and behavioral analytics to show users daily highlights, weekly and monthly forecasts, and yearly summaries. Overall, these updates take the form of unusually large transactions, double charges, sharp balance drops, recurring transitions, top spending categories, changes in spending or credit card usage, and more. In addition to showing users their historical data, Money Stories can also help users plan for the future by showing options to pay off credit card debt, avoid overdrafts, and more.

All of the graphics appear on a single screen for seven-to-ten seconds, so the user does not need to scroll or set aside much time in their day to understand the analyses.

W.UP is keeping the integration easy for banks. “When all is said and done, the only decision for banks to make remains what product and service offers to slide into the story stream to boost targeting accuracy, conversion, and customer satisfaction levels,” said W.UP Head of Product Gellért Vinnai.

Founded in 2014, W.UP takes PFM to a personalized level by leveraging AI and real-time data. These product offerings have obviously struck a chord in the banking crowd; the company has won Best of Show awards at FinovateEurope 2018, 2019, and most recently for its demo in 2020.


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Lili Locks in $55 Million to Bring Banking to Gig Economy Workers

Lili Locks in $55 Million to Bring Banking to Gig Economy Workers

In a round led by Group 11, banking app Lili has secured $55 million in Series B funding. The capital will help the New York-based fintech grow its product range over the next few months. This will include the addition of new features for invoice and payment management and a new loans product.

“We’ve created the tools you need to spend more time building your venture and less time on things that historically your employer would handle: sorting expenses, managing financials, and filing taxes,” Lili CEO and co-founder Lilac Bar David explained.

The Series B took the two-year old company’s total capital to $80 million. Also participating in the investment were Target Global and AltaIR.

Having doubled its account base over the past six months and currently boasting 200,000 users, Lili offers real-time expense management, tax preparation, and no-fee accounts designed for freelancers and gig economy workers. Lili also provides direct deposit and a Visa business debit card with free ATM withdrawals at more than 32,000 locations.

Named to the Forbes Next 1000 list for 2021, Bar David co-founded Lili having spent three years as CEO of Israeli challenger bank, Pepper. Along with current Lili CTO and co-founder Liran Zelkha, Bar David’s goal was to build a solution for workers in the freelance economy that combined banking and business management services into a single platform. She estimated that Lili has saved its users 60 hours on administrative tasks and $1,700 a year in fees, costs, and tax savings.

The 60 million freelancers in the U.S. – more than a third of the workforce – often struggle to secure timely payment for services rendered, accurately meet tax obligations, and manage their overall financial work/life balance. With the expectation that this relatively young cohort will only grow in size over time, investors like Group 11 see Lili as well-positioned to take advantage of this evolution in the “future of work.”

“Lilac and Liran’s forward-looking vision is changing how modern workers manage their finances, while saving them valuable time and money,” Group 11 founding partner Dovi Frances said during the company’s seed funding round announcement just under a year ago. “Lili is redefining banking for freelancers and we’re thrilled to be partnering with the team.”


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Is Smart Data Fabric the Approach Financial Institutions Have Been Dreaming About?

Is Smart Data Fabric the Approach Financial Institutions Have Been Dreaming About?

This is a sponsored post in collaboration with InterSystems, Gold Sponsors of FinovateSpring, and Monica Summerville, head of capital markets, Celent, a division of Oliver Wyman.


Financial institutions and data have had a love-hate relationship for many years.

On the one hand FIs and data are a match made in heaven. It is a symbiotic relationship where business functions create and consume data over and over until the result exceeds the sum of the parts. Ideally this partnering results in revenue or alpha-producing insights. On the other hand, siloed, unreliable or simply too much data creates frustration and risk as the business potential is teased, but ultimately unattainable as FIs struggle to extract value from their data (see figure 1).

Business use cases for leveraging data across financial services are plentiful, from management reporting, enterprise risk, liquidity and treasury management, and more recently, driving innovative customer experiences. More specifically within capital markets and banking, trends such as the embracing of multi-asset trading or the desire to simplify architectures have triggered a rethink of data approaches. There is also, now more than ever, the desire for cost savings – equally important to FIs whose margins are increasingly coming under pressure from increased regulation and competitive factors. Indeed, research by Oliver Wyman and Morgan Stanley found that the benefits from having clean, consistent, and automated data management could be a two-to-four percent reduction of infrastructure and control costs. When IT spend ranges into the billions of dollars, as is the case with larger FIs, every percentage point of savings is a big win.

No wonder then that cracking the data management challenge has long been considered the perfect marriage of technology achievement and business function. FIs have made repeated attempts and invested hundreds of millions of dollars through the years to get this right. From simple relational databases storing structured data, to data warehouses and more recently data lakes capable of holding all types of data, there has been no shortage of excitement that maybe (whisper it) this latest approach could be “the one.” Heartbreaks inevitably followed as the heady days of getting to know new technologies turn into frustrations and recriminations. A pristine data lake becomes a swamp.

The latest research by Celent discovered that leading FIs including Bank of America, Citi, Goldman Sachs, JP Morgan and RBC, to name a few, have lately been getting serious with a new data management approach called Smart Data Fabric. As these entities move from a process- to platform-driven organisation, their business focus has shifted to ensuring the best customer experience possible. This shift however requires mastering and leveraging data to generate insights at an enterprise level. The reality is that a history of disjointed business expansion common to financial services, means data is siloed across numerous platforms, tuned for very different use cases. There are multiple “single sources of truth,” and these vary depending on whose truth you are seeking.  

The right data management approach should empower FIs to become better versions of themselves, without fundamentally changing who they are. Unlike previous data management architectures, Smart Data Fabrics offer centralized access and a single unified view of data across the organization. Crucially, Data Fabrics do not require that copies of the data be created and stored outside its original location, so can offer a useful bridging solution between modern and legacy systems – the latter often holding the most business crucial data. In this way Data Fabrics can also avoid the creation of more data silos, which is especially important as FIs increasingly embrace cloud. A Data Fabric becomes “Smart” when it inherently supports advanced data analytics and aims to future-proof data management (see Figure 2).

Financial institutions, from asset managers to banks and brokers, have always known that they need to become smarter about data. Business end-users and clients are demanding better user experiences, targeted insights, and increased access to analytic capabilities which requires free access to accurate and harmonized data drawn from disparate sources across the entire enterprise. At the very core of modernization is the ability to innovate at scale, and this relies on freer access to data. Celent’s latest research report sponsored by InterSystems found that the business necessities and benefits of better data management is driving adoption of Smart Data Fabrics. This time it might just be for real. Read the full report here >>

FinovateSpring Best of Show Winners Announced

The people have spoken and the votes for Best of Show for the second, all-digital FinovateSpring have been counted. After two days of innovative fintech demos, here are the companies that have been awarded Finovate’s top prize.

Dreams for its financial wellbeing platform that helps banks attract the new generation and create superior digital engagement by leveraging the latest insights from cognitive and behavioral science. Video.

Glia for its digital customer service platform that connects financial institutions to their customers using chat, voice, video, co-browsing, and AI. Video.

Signal Intent for its financial calculators for the digital age – built to win you more customers, capture better customer data, and help you move fast in the era of digital transformation. Video.

Thank you to all of our demoing companies, our speakers and presenters, our sponsors and partners and, of course, our wonderful audience and digital attendees.

Stay connected to the Finovate blog for more from our FinovateSpring companies and presenters, as well as updates about our upcoming events in July for FinovateAsia and our return to in-person conferencing in September for FinovateFall.


Notes on methodology:
1. Only audience members NOT associated with demoing companies were eligible to vote. Finovate employees did not vote.
2. Attendees were encouraged to note their favorites during each day. At the end of the last demo, they chose their three favorites.
3. The exact written instructions given to attendees: “Please rate (the companies) on the basis of demo quality and potential impact of the innovation demoed.”
4. The three companies appearing on the highest percentage of submitted ballots were named “Best of Show.”
5. Go here for a list of previous Best of Show winners through 2014. Best of Show winners from our 2015 through 2020 conferences are below:
FinovateEurope 2015
FinovateSpring 2015
FinovateFall 2015
FinovateEurope 2016
FinovateSpring 2016
FinovateFall 2016
FinovateAsia 2016
FinovateEurope 2017
FinovateSpring 2017
FinovateFall 2017
FinovateAsia 2017
FinovateMiddleEast 2018
FinovateEurope 2018
FinovateSpring 2018
FinovateFall 2018
FinovateAsia 2018
FinovateAfrica 2018
FinovateEurope 2019
FinovateSpring 2019
FinovateFall 2019
FinovateAsia 2019
FinovateMiddleEast 2019

FinovateEurope 2020

FinovateFall 2020

FinovateWest 2020

FinovateEurope 2021