Watch it now!
Title: How BMO is reimagining the Commercial Banking digital client experience using real-time analytics
Duration: 1 hour
Like most banks, the pandemic caused BMO to accelerate self-serve options for both its retail and commercial digital banking platform. But, self-service is not a one-size-fits all strategy!
Working with Quantum Metric, BMO leveraged real-time data to build an experience for its commercial customers that replicated the ease and usability of its retail platform, but reflected the needs and behaviors of its commercial clients.
Watch this webinar, featuring Quantum Metric and BMO to hear our experts discuss:
- Building a data and analytics strategy that supports an iterative approach to product development
- Identifying user frustrations, errors, and confusion on commercial sites with real-time data
- Quantifying the long-term impact of negative user experiences
- Establishing a customer-centric mindset through Continuous Product Design
Moderated by Finovate’s David Penn, and featuring Sean Ellery, Head, Digital Innovation, North American Treasury & Payment Solutions; Steven Teo, Director, Innovation & Digital Controls, North American Treasury & Payment Solutions; Darko Mitrovic, Director of Account Management, Quantum Metric; and Michael Hanson, Regional Vice President of Banking and Financial Services, Quantum Metric.
Photo by LinkedIn Sales Solutions on Unsplash