How are financial institutions like US Bank helping small businesses take advantage of new, innovative tools and technologies that will enable them to better serve their customers and scale their operations? At FinovateSpring 2026 earlier this year, I spoke with Queanne Smith, Senior Vice President at US Bank, on how integrated digital solutions and strategic partnerships can bring greater efficiency and new revenue opportunities to small and medium-sized enterprises.
In our conversation, Smith talks about the challenges that small businesses face when confronted with fragmented banking services, and explains how embedded banking and platform integration can build trust and efficiency. Smith also discusses the importance of delivering end-to-end solutions like billpay and payroll and shares her thoughts on the best practices for bank-fintech partnerships.
"We did a survey in 2025 with about a thousand of our small business owners and identified that 63% of those small business owners were really…