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Finovate Blog
Tracking fintech, banking & financial services innovations since 1994
OpenFin received a strategic investment from ING Ventures.
The amount of the investment was undisclosed, but adds to the company’s $47 million raised since 2010.
ING is an OpenFin OS client. The company began using OpenFin’s technology last year to accelerate its desktop transformation strategy.
Enterprise productivity company OpenFinreceived a strategic investment from ING Ventures this week. The amount of the investment was undisclosed. The New York-based company plans to use the funds to expand what it calls “the operating system (OS) of enterprise productivity,” or OpenFin OS.
OpenFin OS helps financial services organizations power internal and customer-facing digital experiences. OpenFin counts more than 2,400 banks, wealth management firms in 60+ countries as OpenFin OS users. Clients include 23 of top 25 global banks, including Barclays, JP Morgan, Goldman Sachs, HSBC, and more. OpenFin is aiming to expand the OpenFin OS “to every user within financial services.”
Today’s investor, ING, is an OpenFin OS client. The company began using OpenFin’s technology last year to accelerate its desktop transformation strategy. As a result of the implementation, ING employees can access intuitive workspace management and automated workflows, and as a result increase their productivity.
“Our investment in OpenFin further validates our determination and commitment to digital transformation and innovation,” said ING Ventures Co-Head Frederic Hofmann. “We are excited to partner with OpenFin as they have proven to be the best in class app platform in this space, transforming distribution and significantly enhancing end-user productivity across the finance industry.”
The amount of today’s funding round was undisclosed, and so was the amount of OpenFin’s most recent round it received in December 2020. Despite this, we know that today’s investment brings the company’s total raised to north of $47 million since it was founded in 2010. That’s the amount of the previous eight investments OpenFin received from investors including Bain Capital Ventures, Barclays, CME Ventures, DRW Venture Capital, HSBC, J.P. Morgan, NYCA Partners, Pivot Investment Partners, SC Ventures, and Wells Fargo Strategic Capital.
Last April, OpenFin launchedWorkspace, a tool to help business users consolidate and automate their work across applications and tasks using a single interface. Since then, the company was awarded the “Best Workplace for Change and Transformation” by Harrington Starr.
Tel Aviv, Israel-based ThetaRay announced a partnership with Brazil’s Travelex Bank.
Travelex Bank will deploy ThetaRay’s transaction monitoring and sanctions screening solution, SONAR, to enhance its ability to combat money laundering.
ThetaRay made its Finovate debut in 2015. The company has raised more than $112 million in funding.
Transaction monitoring technology provider ThetaRaywill help Brazil’s biggest FX specialist, Travelex Bank, enhance its transaction monitoring and sanctions screening capabilities. Travelex Bank will deploy ThetaRay’s SaaS-based anti-money laundering solution, SONAR, to provide both domestic and international transaction monitoring, as well as real-time sanctions screening for international payments.
Travelex Bank Chief Compliance Officer Célia Pizzi highlighted ThetaRay’s ability to meet the institution’s transactions monitoring and sanctions screening needs with a single platform. “ThetaRay’s SONAR will enable us to expand our product services portfolio and improve customer service while improving our overall AML operations,” Pizzi said. “SONAR will provide higher efficiency and secure risk coverage, enabling new businesses and lines of revenue.”
SONAR leverages an advanced type of AI, “artificial intelligence intuition,” that gives banks and financial services institutions a risk-based approach to effectively identify suspicious transactions and individuals. Without bias or thresholds, SONAR provides a comprehensive profile of customer identities across cross-border transaction paths that leads to a quick and accurate identification of money laundering threats. According to ThetaRay, SONAR offers a 95% detection rate and a 99% reduction in false positives when compared to rules-based AML solutions.
“Travelex Bank represents a new generation of global institutions that is readying its money transfer and payment infrastructure for changing conditions,” ThetaRay CEO Mark Gazit said. “Travelex is a provider that looks to the future and prioritizes trust, confidence, and quality.”
Travelex Bank represents international exchange corporation Travelex in Brazil (along with the brokerage Travelex Confidence). The bank provides a wide variety of services including international remittances, imports and exports, crypto exchange transactions, registration services, and more. The firm’s adoption of SONAR, in addition to bolstering its AML capabilities, will also enable Travelex Bank to offer new, compliant products and services.
A Finovate alum since 2015, ThetaRay has spent much of this year forging partnerships with a number of fintechs and banks. In March, ThetaRay announced a partnership with Dubai-based Mashreq Bank and teamed up with fellow Finovate alum Payoneer. Also this spring, the Tel Aviv, Israel-based company reported that it had selected sanctions screening firm Screena as its screening solutions partner, and had partnered with omnichannel money movement platform Qolo to provide transactions monitoring.
With more than $112 million in funding, ThetaRay includes Benhamou Global Ventures, Jerusalem Venture Partners (JVP), and ABN AMRO Ventures among its investors.
Chicago, Illinois-based CIBC Bank USA has announced a partnership with Finovate newcomer, Velocity Solutions.
CIBC will leverage Velocity Solutions’ Akouba Digital Lending Platform to lower costs, better manage risk, and increase per-loan profitability.
Velocity Solutions made its Finovate debut in the fall of 2021. The company acquired the Akouba platform in 2018.
CIBC Bank USA has chosenVelocity Solutions’Akouba Digital Lending Platform to support its small business banking division. The Chicago, Illinois-based commercial bank, founded in 1989 as The PrivateBank and Trust Company, will leverage Akouba’s cloud-based SaaS platform to lower the cost, time, and risk associated with the loan origination process. At the same time, the platform will help boost the profitability of every loan made.
“We’ve made tremendous progress with the platform since we acquired Akouba in June 2018,” Velocity Solutions EVP of Product Management Mike Triggiano said. “We’re continually refining the platform and adding new features and functionality. It’s been a thrill to enhance Akouba’s industry-leading technology over the past two years, and the opportunity to add CIBC Bank USA to our growing list of clients is definitely one of the most exciting milestones in Akouba’s history to date.”
Added to Velocity Solution’s product suite four years ago, Akouba is designed to accelerate loan origination for both retail and commercial lending. The only small business loan origination platform endorsed by the American Bankers Association (ABA), Akouba reduces end-to-end time, streamlines operational processes, and helps increase profits. The platform does all this while giving financial institutions the ability to retain control over the decision, pricing, credit policy, risk metrics, and loan amounts, as well as the borrower experience.
“At CIBC, we are building an innovative, relationship-focused bank,” CIBC Bank USA President of Retail and Digital Banking and Head of U.S. Strategy and Administration Brant Ahrens said. “Akouba gives our small business clients the ability to seek financing on any device at any time in any place that is convenient for them.”
Velocity Solutions made its Finovate debut at FinovateFall in New York last September, where the company demoed its Akouba platform. In the months since, Velocity Solutions has introduced a number of new solutions including VelocityConnector that enables efficient and secure API connections between banking data systems; its VelocityScore feature, which helps indicate the ability of accountholders to repay loans; and its Consumer Liquidity Engine, which makes a range of flexible overdraft options and affordable short-term loans available to bank and credit union customers and members.
Founded in 1995, Velocity Solutions is headquartered in Fort Lauderdale, Florida. Christopher Leonard is CEO.
Wirex launched a new line of credit, enabling users to borrow stablecoins against their crypto holdings.
The new credit offering enables users to access the value of their crypto holdings without needing to sell off their crypto assets.
Users can borrow up to $100,000 issued in USDC, USDT and NXUSD in exchange for their BTC and ETH holdings.
Cryptocurrency payments platform Wirexintroduced a new line of credit this week.
The new offering, Wirex Credit, enables Wirex’s five million customers to instantly borrow up to $100,000 issued in USDC, USDT, and NXUSD. Wirex uses clients’ BTC or ETH (with more crypto options launching soon) as collateral with zero origination or setup fees. Users can borrow up to 80% of the value of their crypto holdings and only pay interest once their credit line goes live.
Wirex Credit helps customers access the value of their crypto holdings without having to sell. This is especially useful in the current crypto environment. Because the value of BTC and ETH is down, users would have to sell their holdings at a loss if they wanted to make a purchase using crypto. By converting their holdings to stablecoins first, Wirex clients can make purchases using crypto without selling at an inopportune time.
Users can take advantage of Wirex Credit within the Wirex app and receive stablecoins immediately, with no affordability or credit checks.
“This is a landmark point in Wirex offering more ways for everyday users to utilise crypto, and we’ve made it as convenient and straightforward as possible for our customers to take a crypto-backed loan,” said Wirex CEO and Cofounder Pavel Matveev. “Wirex’s vast ecosystem of products means there are huge opportunities for using Wirex Credit, from HODLing to debit card purchases, or using the Wirex Wallet to earn in DeFi protocols.”
Founded in 2014, Wirex offers an app linked to a Visa debit card that allows customers to spend their cryptocurrency online and in-store at over 61 million locations. The company offers free domestic and international ATM withdrawals, no annual fee, zero exchange fees, near instant crypto transactions, live transaction notifications, and the ability to instantly top up via their debit card with zero fees. Today’s line of credit launch rounds out this set of financial services tools, bringing the company one step closer to providing a comprehensive financial services offering.
Intelligent identity solution provider Sontiq has issued a new report on security in financial services.
The report, 2022 Digital Safety and Security Report for Financial Services, underscores the importance of engaging customers and members in the fight against cyberfraud.
Sontiq made its Finovate debut in the fall of 2021 and was acquired a few months later by TransUnion for $638 million.
Intelligent identity security firm Sontiq has warned that the growing sophistication of cybercriminals and increased awareness and concern over the challenge to digital security from the public have created both new challenges and new opportunities for financial institutions. In a new report, the 2022 Digital Safety and Security Report for Financial Services, Sontiq highlights the way cybercriminals have leveraged advanced technologies – including automation and AI – to achieve what Sontiq called a “historic level of data compromise” in 2021.
“Consumers are increasingly anxious about cyber threats, but feel unprepared to take action or deal with the fallout,” Sontiq SVP of Enterprise Risk Solutions Al Pascual said. “Notably, they don’t want generic security advice. Financial institutions can combat increased identity risks with personalized, self-service tools that are seamlessly embedded into the digital banking experience.”
Here are some of the key takeaways from Sontiq’s report.
Financial institutions must understand the threat landscape
“What consumers, organizations, and the media often misunderstand,” the report noted, “is that the data breaches with the greatest impact on individuals are often not the high-profile ones that capture headlines.” Sontiq’s research distinguishes between high-profile breaches at institutions like Facebook/Meta and LinkedIn and high-risk breaches at companies like Gallagher and Waste Management. This is because “high-risk” breaches, while involving fewer victims, tend to involve compromises of more valuable personally-identifiable information compared to “high-profile” breaches.
Synthetic identity fraud is a bigger threat than identity theft
A growing number of financial services companies are recognizing the challenge of synthetic identity fraud, with Sontiq observing that 72% of financial services firms believe that synthetic identity fraud is a “much more pressing issue” compared to traditional identity theft.
Why so? And what’s the difference?
Traditional identity theft involves stealing a real person’s PII (personally-identifiable information) and using that data to engage in criminal activity. And make no mistake: traditional identity theft is still an issue, costing $24 billion in losses and victimizing more than 15 million individuals in 2021. Synthetic identity fraud, by comparison, involves a blending of both real and fictitious information. This enables the fraudster to create a completely new, made-up identity that can then be used to fraudulently open accounts, and apply for loans and credit cards. A newer arrival on the cybercrime scene, synthetic identity fraud also comes at a significant cost. The Federal Reserve has estimated that synthetic identity fraud losses have climbed to $20 billion, making it the “fastest growing financial crime.”
Personalized, proactive identity protection gives financial institutions the opportunity to differentiate themselves
In its report, Sontiq makes it clear that consumers are uncertain about who to turn to in the event of a security breach. “Nearly half of Americans,” the report notes, “say they would not know what to do if their identity was stolen.” Because of this, more than half of American fraud victims (54%) have indicated that they believe their financial institution can play a major role in helping them “navigate and resolve their identity fraud issues.” Breach victims across generations – under 35, between 35 and 54, and over 55 – all turned to their financial institutions for assistance in comparable numbers (50%, 48%, and 44% respectively).
This has resulted in a significant growth in the identity theft protection services market. Analysts project that this market will grow at a compound annual growth rate of 9.4% over the next 10 years.
There are a variety of ways that financial institutions can seize this opportunity by deploying better anti-fraud tools and partnering with fintechs and cybersecurity specialists. But key to all of these efforts, according to Sontiq, is customer engagement. Educating financial services consumers on what to do to enhance their own online security – and what to do in the event of a security breach – is critical. Also important is the role of empowerment, and helping consumers understand what they can do to enhance their own defense against fraud.
“Getting consumers to adopt a self-service approach to identity protection also has the potential to help a financial institution better invest resources,” the report noted. “Informed, engaged customers who actively protect their identities become potent allies – finding fraud earlier and reducing overall risk to them and the financial institution.”
Download the free white paper to read the full report.
Sontiq made its Finovate debut at FinovateFall 2021. At the event, the Nottingham, Maryland-based company demonstrated its BreachIQ solution. BreachIQ identifies and diagnoses a consumer’s security breach history to provide personalized, protective actions the consumer can take to improve financial health and enhance security. The technology effectively leverages AI to turn ID fraud risk into a consumer financial health opportunity.
Launched in 2019, Sontiq was formed when EZShield acquired identity theft protection provider IdentityForce. Last spring, Sontiq announced its acquisition of Breach Clarity, a post-breach fraud specialist and Finovate Best of Show winner. In October 2021, Sontiq itself was acquired by fellow Finovate alum TransUnion for $638 million. In a statement, TransUnion said that Sontiq’s identity security technology compliments its own digital identity assets and solutions.
“TransUnion is committed to empowering consumers to shape their financial futures,” TransUnion President of U.S. Markets and Consumer Interactive Steve Chaouki said. “With Sontiq, we will ensure that consumers and businesses have a comprehensive set of tools to protect the financial profile they have built.”
The following is a sponsored post by Tim FitzGerald, EMEA Financial Services Sales Manager, InterSystems.
If the last few years have proven anything, it’s that market volatility will occur with monotonous regularity. Even if we can’t predict the exact nature of the turbulence – whether it’s the impact of geo-political events, pandemics, elections, or disasters – the effects are being felt with increasing frequency. Being able to anticipate and respond to sudden market changes has become increasingly important.
As many organizations look to obtain the capabilities needed to become more agile and resilient in the face of this ongoing volatility, the role of data has become more widely recognized. In particular, in a landscape where things can change very quickly, there is a growing understanding of the importance obtaining fresh data.
Today, the ability to see and work off data in real-time is essential for a financial services firm to compete. However, despite the clear need to be able to use fresh data, many firms face significant challenges in accessing and leveraging data in real time. At the heart of these difficulties lie the growing volume, velocity, and complexity of the data firms are dealing with.
Consequently, if firms are to become more resilient and agile to anticipate and respond to market volatility, they must begin by solving these challenges. At its core, this requires organizations to not only bridge their data silos, but also to simplify their data architecture.
The growing burden of data silos
For large numbers of financial services, siloed systems across multiple departments are proving to be a sizable burden. These ever-growing data silos lead to data that is inconsistent, disparate, and difficult to interpret. Often, these organizations have also amassed overly complex data infrastructures that rely on a disjointed set of technologies for data management, semantic layers, data pipelines, data integration, and analytics, making it difficult to obtain information and insights in a timely manner.
Together, these issues prevent firms from being able to get the insights they need to adapt to changing market conditions, capitalize on crucial business opportunities, comply with changing industry regulations, and gain an accurate understanding of risk and decisions related to financial data. Put another way, it severely impacts their agility and resiliency. Ultimately, it is far simpler for these organizations to have a system that is easy to understand, use and adapt, rather than trying to navigate hundreds of different applications dispersed across many locations.
A data architecture fit for modern-day volatility
As market volatility continues to bring these challenges into stark focus, a new architectural approach, the smart data fabric, which speeds and simplifies access to data assets across the entire business has emerged as a solution for financial services firms.
Powered by a unified data platform, the smart data fabric accesses, transforms, and harmonizes data from multiple sources, on demand, to make it usable and actionable for a wide variety of business applications. Analytics capabilities embedded within the platform, including data exploration, business intelligence, natural language processing, and machine learning, make it faster and easier for firms to gain new insights and power intelligent predictive and prescriptive services and applications.
In addition to simplifying their data architecture, implementing a unified data platform allows existing legacy applications and data to remain in place. This helps firms to maximize the value from their previous technology investments, including existing data lakes and data warehouses, without having to “rip-and-replace” any of their existing technology.
Moving forward in a volatile landscape
Faced with continued market volatility, the ability to incorporate real-time transactional data and eliminate delays in accessing data stored in production applications and data silos offers financial services firms a wide range of benefits. Not least is that business leaders will be able to make decisions based on accurate and current data, rather than data that is weeks old, helping to eliminate errors and missed business opportunities.
This consistent, accurate, real-time view of the data they need to run their business will also enable firms to make more informed and better decisions, and give them the resiliency and agility to anticipate and adapt to changing market conditions. Armed with a complete 360-degree view of both their business and their customers, financial institutions can turn their data into a true business enabler. This will empower firms to better capitalize on crucial business opportunities, comply with changing industry regulations, and gain an accurate understanding of risk and decisions related to financial data. Above all, it will ensure that they are no longer on the back foot when spikes occur and can instead continue to move their businesses forward during times of uncertainty.
Australian superapp Bano has selected Currencycloud to facilitate low FX rates.
Integrating Currencycloud’s API offers Bano users access to Currencycloud’s low FX rates, which makes investing in the U.S. stock market more accessible for Bano users.
“Bano is committed to simplifying financial management for Australia’s GenZ and Millennials,” said Bano Head of Financial Markets and Treasury Randall Maccan.
Visa-owned Currencycloudannounced this week it has been selected by Australia-based superapp Bano. Bano will leverage Currencycloud’s FX Converter to facilitate remittances for its Millennial and Gen Z users.
Bano is a digital banking app regulated by ASIC and AUSTRAC. The startup, which is is accessible in over 180 countries, offers physical and virtual Visa debit cards with features such as bill-splitting, fund requests, FX conversions, cashback, rewards, and multi-currency accounts.
Integrating Currencycloud’s API offers Bano users access to Currencycloud’s low FX rates and low AUD to USD conversion rates. This low conversion rate will make investing in the U.S. stock market more accessible for Bano users.
“Bano is committed to simplifying financial management for Australia’s GenZ and Millennials,” said Bano Head of Financial Markets and Treasury Randall Maccan. “Enlarging the breadth of our superapp services with products like the FX Converter is a key part of this mission. Our partnership with Currencycloud has meant we can create a product that will provide a much-needed service for our customers, especially international students in Australia.”
Founded in 2012, Currencycloud facilitates cross-border, multi-currency transactions. The London-based company has processed more than $100 billion to over 180 countries for bank and fintech clients including Starling Bank, Revolut, Penta, and Lunar.
In July of last year, Visa snapped up Currencycloud in a deal that valued the company at $963 million. Last October, the company partnered with Plaid, embedding Plaid’s Payment Initiation Services into its own solution to allow customers to fund their accounts without ever leaving the platform.
Digital financing platform Funding Societies agreed to acquire payments solutions company CardUp.
The announcement comes four months after Funding Societies closed a $294 million Series C investment.
Financial terms of the deal were not disclosed.
Digital financing platform Funding Societies has agreed to acquire payments solutions company CardUp for an undisclosed amount. The news comes four months after Funding Societies raised $294 million in Series C funding.
Singapore-based Funding Societies will leverage CardUp’s payments products to complement its own lending capabilities. The new tools will empower its SME clients to manage and pay expenses, receive payments, and borrow funds.
CardUp, which is also headquartered in Singapore, offers payment capabilities, such as card payments to non-card accepting recipients, online payments acceptance, invoice automation tools, and licenses and integrations with third-party software to help businesses make and collect payments. The no-code solutions make it easy for companies to improve cash flow management, unlock rewards on existing credit cards, and automate tasks. Since it launched in 2016, CardUp has served “tens of thousands” of business clients ranging from micro businesses to corporates.
CardUp will continue to operate its consumer and business services. The company’s employees across Asia will transition over to the Funding Societies team and CardUp CEO Nicki Ramsay will join Funding Societies’ management team to lead its payments business.
Funding Societies, which is licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operates in Vietnam, connects small businesses with financing while offering alternative investment opportunities for individual investors. The company offers a range of financing products, including micro loans, term loans, invoice financing, supply chain financing, revolving credit, and more. In 2021, Funding Societies connected small businesses with $1 billion in working capital. Funding Societies also supports businesses with a credit card that offers 5% cashback.
“Acquiring CardUp enables us to leapfrog and accelerate our market leadership in the regional fintech space, integrating payments capabilities, enhanced user experience, and local licenses to our digital lending experience across key markets,” said Funding Societies Co-founder and CEO Kelvin Teo. “We are excited to work with the CardUp team and are honored to join forces with them.”
Atomic and Bond Financial have partnered to launch Atomic’s Repay solution.
The new offering enables users to turn large transactions into a series of smaller, recurring payments.
Atomic made its Finovate debut at FinovateFall in September 2021.
Payroll connectivity solution provider Atomic and embedded finance company Bond Financial Technologies have expanded their existing partnership with the launch of Atomic’s Repay solution. Repay enables customers to make recurring payments, turning larger transactions such as monthly rent and loans into a series of smaller installments. Repayments come from the customer’s wages instead of from their bank account. This helps customers avoid the expense of taking out short-term loans or missing repayment dates.
Atomic will use Bond’s embedded finance infrastructure to create and open user bank accounts, as well as manage KYC, transaction monitoring, and compliance. When new users sign up for the service, Repay connects the payroll data while Bond opens a demand deposit account. From here, fractional deposit amounts are calculated, which are managed based on the due date, and Repay automatically makes timely payments.
Users have complete transparency into the process. All deposits and distributions are monitored by the technology and any overpayment is refunded to the user “usually in under a week.”
“Repay gives consumers the tools to take control of their personal finances, both income and liabilities, and for customers to proactively tailor products to their user’s financial profile with payroll data,” Atomic co-founder and CEO Jordan Wright said. He underscored the fact that Repay provides “financial vulnerable consumers” with the functional equivalent of a “fractional repayment plan.” Wright added that businesses that offer Repay “now have a novel option to build goodwill with consumers by offering better interest rates while minimizing default and late repayment risks.”
A leading provider of payroll APIs, and a partner to 12 of the largest fintech firms – including neobanks, alternative lenders, and digital brokers, Atomic made its Finovate debut last year at FinovateFall. At the event, the company demonstrated how its payroll connectivity solution accelerates paydays for consumers, increases direct deposit acquisition opportunities for banks and financial institutions, and helps qualify users for financial services that rely on income and/or employment data.
As Pride Month draws to a close, we wanted to take a look at the impact that banks and other financial services companies have on LGBTQ+ communities.
The issues that face LGBTQ+ communities when it comes to financial services are as varied as these communities themselves are. They range from simply allowing cardholders to determine how they will be identified on their own bank cards, to healthcare-related savings and investment planning, to learning which financial institutions respect LGBTQ+ individuals and their values – as well as those institutions who work against them.
We caught up with Chris Luton, Director of Customer Care with Oakland, California-based Beneficial State Bank, to talk about the relationship between banks – especially community banks – and LGBTQ+ communities. We also discuss Beneficial State Bank’s efforts in this regard – as a “values-based bank” – as well as the bank’s own development as a community financial institution in the age of digitization.
Tell us about Beneficial State Bank. What makes you unique in your community?
Chris Luton: Beneficial State Bank is a for-profit, mission-driven bank whose owners are institutions governed in the public interest. Instead of working to maximize shareholder profits, we work to maximize prosperity for our communities and our clients, while maintaining strong business performance and serving as a model for ethical banking.
The bank was founded to serve a triple bottom line of environmental sustainability, social equity, and prosperity. The intention was to prove that this banking model could be sustainable, and influence the banking system to substantially change its practices.
All of these qualities differentiate us from most banks. For instance, we invest in and work with community organizations that are often turned away by traditional banks. We offer socially-conscious individuals, small businesses, and nonprofits the unique opportunity to put their money toward causes they believe in.
What does it mean to be a values-based bank?
Luton: This means prioritizing our values just as much as our profits, which is captured in our triple bottom line of environmental sustainability, social equity, and prosperity.
In practice, this means that our values guide our investment decisions. All of Beneficial State Bank’s investments are mission-aligned, and we aim for at least 75% of that lending to go toward the highest-impact organizations and initiatives. We then work to ensure that the rest never goes toward projects or organizations that cause harm.
For example, we invest in environmental sustainability, affordable housing, social justice, and health and well-being. Meanwhile, we never invest in fossil fuels, payday lenders, private prisons, or weapons manufacturers.
What can banks do to better serve and support the LGBTQ+ community?
Luton: Right now, some of the nation’s biggest banks fund anti-LGBTQIA+ policies through political donations. If the millions put toward these discriminatory policies were instead invested in organizations that protect and uplift the LGBTQIA+ community, banks could make huge progress in a more positive direction. For better or worse, money is hugely influential, especially in our political process. Banks could better serve the LGBTQIA+ community by leveraging this power for good.
Banks should also consider how their policies and practices impact their LGBTQIA+ customers and employees. At Beneficial State Bank, we strive to create a welcoming and inclusive customer experience — for example, we make it as easy as we can for clients to change their name and gender on any official communications.
Ultimately, it’s important that banks try to see the big picture on this issue by looking beyond performative celebrations during Pride Month. Members and allies of the LGBTQIA+ community are looking for more than just a rainbow logo or special blog post, and the community’s needs don’t suddenly end once Pride month is over. Support for the LGBTQIA+ community should last all year long. Companies should also look at their overall impact to see if it’s consistent with their messaging. For instance, they might claim to support the LGBTQIA+ community while funding discriminatory politicians or having discriminatory internal policies.
What changes do banks need to make internally to better support their LGBTQ+ employees?
Luton: It starts with building a welcoming and inclusive environment where employees feel safe and empowered to be themselves. We make an effort to hold space for connection among our LGBTQIA+ employees and their allies, and host Pride celebrations every year. Benefits and policies should also be inclusive. For instance, we make sure employees can add domestic partners and their children to their insurance plans, regardless of marital status.
How can banks help consumers make better banking choices that are aligned with their values?
Luton: The first step is transparency. Consumers can’t make better banking choices if they don’t know where their money is going. Unfortunately, a lot of banks aren’t transparent about where their money goes. Banks need to be honest about their investments so consumers can learn, engage, and make banking choices that are more aligned with their values.
Values-based institutions like Beneficial State Bank are upfront about our investments. For example, our goal is always for at least 75% of our commercial loan dollars to go to mission-aligned businesses – i.e., those working on issues like affordable housing or renewable energy. We also never lend in non-mission-aligned sectors, such as fossil fuel extraction, private prisons, or weapons manufacturing.
Mighty Deposits is a great resource for discovering how your bank is using your money, and what better options might be out there. Beyond the banking sector, Data for Progress has also released the latest version of its Pride Corporate Accountability Project, which looks at how many Pride sponsors and Fortune 500 companies are funding anti-LGBTQ+ campaigns.
Digital transformation is a big topic in banking. How has this trend impacted Beneficial State Bank?
Luton: A big milestone in our own digital transformation was the PPP lending process in 2020. We did a substantial amount of lending that required all hands on deck. This actually gave us confidence in bringing up a new platform quickly and effectively. Since then, we’ve improved our digital and online functions, increased efficiency and speed, and lowered our cost of delivery.
The bank also recently closed on an equity investment of $218 million from the U.S. Treasury’s Emergency Capital Investment Program (ECIP), which will support expanded lending to small businesses, and low- and moderate-income consumers. Our first priority is investing in the bank’s capacity so we can better serve our customers. This will include technological capacities like automation and infrastructure.
Where do you hope to see Beneficial State Bank in the next three to five years?
Luton: With this recent investment from the U.S. Treasury, we see the next few years as a time of growth and an opportunity to demonstrate the power of values-based banking. We see ourselves continuing our work with marginalized customers and communities on a larger scale, expanding our investments in people and organizations making positive change in the world, and influencing other banks to do the same.
Our ultimate vision is an economy that restores our planet and extends prosperity to all people. We can achieve this vision if more banks decide that doing good and doing well are not mutually exclusive.
Roostify announced a partnership with Indecomm that will integrate Indecomm’s IncomeGenius technology into Roostify’s Roostify Beyond platform.
The integration will make it easier for Roostify to calculate income for self-employed borrowers.
A Finovate alum since 2014, Roostify also announced this week the appointment of Nadia Aziz as its new Chief Operating Officer.
A new partnership with intelligent automation solutions company Indecomm will bring automated income calculation technology to Roostify’s data intelligence solution Roostify Beyond. A Finovate alum since its debut at FinovateSpring 2014, Roostify will integrate Indecomm’s IncomeGenius solution, which will add to its current income calculation capabilities – especially when it comes to income calculations for self-employed borrowers.
“Improving loan assembly and processing costs, and timeframes is an imperative for all lenders in today’s environment,” Roostify co-founder and CEO Rajesh Bhat said. “Roostify Beyond already incorporates income calculation and analysis for the most common employment scenarios. With the integration of IncomeGenius, we can now simplify and automate calculations for self-employed borrowers, an increasingly important use case as the gig economy expands.”
IncomeGenius leverages standardized rules and algorithms to minimize the risks associated with manual data entry. IncomeGenius doubles productivity at loan set-up, reduces time spent on income calculations by 60%, and guarantees 100% compliance with audit requirements, including a complete audit trail. Courtesy of the integration, Roostify Beyond’s Analysis Assistant will send self-employment documentation and data to IncomeGenius, which generates a thorough, self-employment income analysis and GSE worksheet – in accordance with Fannie Mae and Freddie Mac guidelines. IncomeGenius then returns the information to the Roostify Beyond platform for presentation in the interactive Analysis Assistant dashboard.
Roostify launched its Beyond platform near the end of 2021. The latest iteration of the company’s Roostify Document Intelligence (RDI) Service, Roostify Beyond integrates RDI at the start of the lending process, providing borrowers with instant alerts if they upload documentation that is incorrect or illegible without having to engage with a human representative. Roostify Beyond also has data extraction capabilities that allow lenders to highlight data discrepancies, automatically create tasks, and publish document classification and validated information to the loan origination system (LOS).
“When we launched RDI a couple of months ago, we were excited to use data to propel the industry forward,” Bhat said in December when Roostify Beyond was introduced. “Data empowers lenders to spend less time in systems and more time with customers, and we are truly happy to provide our customers with this experience.”
Founded in 2012, Roostify most recently demonstrated its technology on the Finovate stage in 2018. In the years since, the company has grown into a mortgagetech leader that helps lenders process more than $50 billion in loans each month. The San Francisco, California-based company counts more than 250 financial institutions as clients and has 150+ employees.
This week Roostify introduced its new Chief Operating Officer, Nadia Aziz. With a focus on home lending, Aziz brings more than 20 years of financial services and fintech experience to Roostify’s C-suite. Before joining Roostify, Aziz was General Manager of Opendoor Home Loans, a digital lending platform for residential real estate.
“Roostify’s goal is to provide lenders with the tools and capabilities they need to deliver an exceptional experience for their customers while ensuring they achieve their business objectives by digitizing the loan origination process,” Aziz said in a statement. “I am excited to help Roostify on this mission and expand our impact on the industry by transforming the home lending journey.”
FIS is launching its Guaranteed Payments solution this week that boosts merchants’ ecommerce transaction approval rates and guarantees protection against chargebacks.
FIS is partnering with ecommerce fraud prevention company Signifyd to reduce merchant chargebacks.
“With this solution, customer retention works hand in hand with fraud elimination to unlock incredible revenue growth opportunities,” said Signifyd CEO and Co-founder Raj Ramanand.
Core banking expert FIS is launching a Guaranteed Payments solution this week. The new tool guarantees merchants increased ecommerce transaction approval rates and eliminates the financial liability of chargebacks resulting from fraudulent purchases.
Guaranteed Payments, which is available across the Signifyd Commerce Network and integrated into FIS’ Worldpay platform, facilitates increased merchant approval rates and provides guaranteed chargeback protection. The new technology combines machine learning and transaction intelligence to analyze aspects of a consumer’s purchase, including email address and payment credentials. Leveraging that information, Guaranteed Payments can instantly distinguish legitimate orders from fraudulent orders. The reduced fraud helps merchants optimize revenue and fulfill orders more quickly.
“Guaranteed Payments brings together two powerful sources of transaction intelligence—the Worldpay data stream produced from processing 40 billion orders annually and the Signifyd Commerce Network of thousands of merchants worldwide,” said FIS Chief Product Officer Vicky Bindra. She adds that the new tool can “combine fraud protection with increased approvals to enhance payment optimization and the overall user experience.”
Preventing chargebacks is at the heart of Signifyd’s technology. The California-based company helps identify fraudulent product orders using machine learning algorithms that sift through big data, including user behavior patterns, to reduce merchant chargebacks on fraudulent charges and save money on shipping goods on declined orders. In the event an order turns out to be fraudulent, Signifyd reimburses the merchant for the chargeback.
“Merchants using Signifyd experience a 5 to 9 percent increase in top line conversion on average,” said Signifyd CEO and Co-founder Raj Ramanand. “With this solution, customer retention works hand in hand with fraud elimination to unlock incredible revenue growth opportunities.”
FIS’ Guaranteed Payments is launching at a time when ecommerce activity and the fraud the comes along with it are at an all-time high. While the ecommerce market is predicted to grow 50% in the next two years, so is the fraud that comes along with it. In the past year, nine out of 10 merchants lost revenue due to payment fraud. False positives are hurting merchants, as well. Even though fraud currently accounts for about 1% of online transactions, merchants routinely reject as much as 9% of orders to avoid fraud, missing out on $443 billion in potential revenue.
