We’ve been impressed with BillGuard since we first learned about it earlier this year. And they wowed the crowd at Finovate two weeks ago with a great demo, dynamic presentation and more importantly, a product that resonates with consumers across many demographic segments.
One great thing about becoming a trusted consumer watchdog, like identity theft monitoring services, is that your monthly emails are actually read by customers. And unlike FICO scores which usually don’t fluctuate that much month-over-month, there’s usually something new to look at when BillGuard scans a month’s worth of card transactions looking for oddities.
For example, my scan for September across two credit card accounts showed the following activity (see first screenshot below):
- Green: 61 transactions that were identifiable as "normal" activity
- Orange: 2 transactions that were "unknown"
- Red: None were flagged red indicating suspected fraud
Clicking through to the website, I can mark legitimate transaction "OK" and that information is fed back to the network and disseminated to other via the Merchant Transaction Reliability score (see second screenshot).
Bottom line: This is the kind of value-added service that FIs could bundle with other products, even a debit card for example, that could help justify a monthly fee. $5 perhaps?
(Note: BillGuard is currently offering free of charge to expand the customer base.)
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1. BillGuard emails a monthly Scan Report to customers (4 Oct 2011)
2. At the BillGuard website, each merchant’s score across all users is tracked
Note: Apparently, 17 BillGuard customers are using Quickbooks Online and none have flagged the transaction (which makes sense)
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