Finovate Blog

Talking with MX Research for an article recently published in the Credit Union Times, Ron Shevlin, Head of Research for Cornerstone Advisors, opined on the importance of AI and the banking industry.

Shevlin, who will serve as the chair for the Artificial Intelligence Summit at FinovateSpring in San Francisco next month, said that “banks are at serious risk if they are not investing in the data capabilities and assets that are going to drive AI technologies in the future.”

He added that banks need to focus on the ongoing financial health of their consumers and that capability will only come about as a result of embracing technologies like AI and its data needs. As far as Shevlin is concerned, banks are better off trying to emulate Fitbit than Amazon.

Sound interesting? Then join Ron Shevlin and a few hundred of your fellow fintech fans on Tuesday, May 7th – the day before FinovateSpring begins – for an all-day exploration into the role artificial intelligence and machine learning are playing in the development of fintech.

Here’s a look at the keynotes, debates, case studies, and panel discussions we have scheduled for the day. Tickets are available now, so visit our registration page and save your spot today.

• How Artificial Intelligence Will Transform the Financial Services Industry. A keynote address from Dave Birch – Global Ambassador, Consult Hyperion.

• Special Address From an AI Pioneer: Making AI Walk the Talk

• Transforming Legacy Businesses with AI – Machine Learning is King Now, But Image, Voice & Natural Language Processing Are Coming Up Fast. What are the Internal Challenges? The Ethnical Challenges? And the Business Opportunities? A strategy roundtable featuring:
  • Mary Jane Ajodah – VP, Chief Digital Office, Strategy and Delivery, BNY Melon
  • Tom Tiefenworth – Assistant Vice President, Chief Technologist Compliance Analytics, Legg Mason
  • Anindya Sengupta – Vice President, Strategic Initiatives, Prudential Financial Inc.
  • Sanjeev Khati – Head of Business Development, Banking and Financial Services, USA, Tata Consultancy Services
  • Conan French – Senior Advisor for Innovation and Fintech, Institute of International Finance (IIF).

• The Rise of Natural Language Processing & How it is Reshaping Financial Services. A keynote address from Franziska Bell – Director, Data Science Platform, Uber

• AI for Fraud Detection and Risk Management. A fireside chat with Kedar Samant – Senior Director, Simility Risk Platform – and Elizabeth Vogelsang – Director of Risk Management, Chime

• Let’s Chat About Chatbots. A strategy roundtable featuring
  • Sandi Boga – Director, Customer Experience (CIAM), ATB Financial
  • Jerry Gupta – SVP Group Strategu, Swiss Re Management (U.S.) Corporation
  • Sumit Sarkar – Head, Customer Experience & Strategy, Personal Banking, BMO
  • Katia Lang – Co-founder and CEO, The Fintech Times

• An AI Powered Future for Marketing. An innovator insight from Barry Kirk – VP, Loyalty Solution Leader, Maritz Motivation Solutions.

• Harnessing AI to Centralize Data and Exceed your Business Goals. A keynote address.

• Data – Oxygen for AI. How Data Management & Data Governance Can Make or Break Your AI Journey. A debate featuring:
  • Eric Byunn – Founder and Partner, Centana Growth Partners
  • Hari Ramamurthy – CTO and Technical Architect, Kuflink
  • Joost van der Burgt – Senior Policy Advisor on Fintech, De Nederlandsche Bank
  • Mike Brusov – Founder and CEO, Cindicator
  • Daniel Drummer – Global Lead Data Analytics, J.P. Morgan

• Using AI to Transform Customer Experience. A case study.

• Harnessing AI to Revolutionize the Insurance Industry. A case study featuring Sean Harper – Co-founder and CEO, Kin Insurance.

• AI to Streamline Operational Processes. A case study featuring Yun Zheng – VP II, Global Risk Analytics, HSBC USA.

• Fintechs and Financial Institutions On the Journey Towards a Productive Partnership in AI. A closing debate featuring:
  • Tim Prier – CEO, Wicket
  • Brian Ascher – Partner, Venrock
  • Manuel Roggero – Director, Design and Partnership Innovation, Solution Acceleration and Innovation, RBC
  • Ron Shevlin – Head of Research, Cornerstone Advisors

The Customer Experience Summit, taking place on Tuesday, May 7th – the day before FinovateSpring officially begins – will feature deep dives into the challenge of customer engagement.

This special summit day will be filled with analyses, debates, and case studies on how companies are taking advantage of new technologies like AI and advanced machine learning to reach new customers and better serve their current clients.

As Steven Ramirez, founder and CEO of Beyond the Arc, and Chair of our Customer Experience Summit explained:

Customer experience as a discipline keeps advancing. That means organizations have gotten more sophisticated about monitoring the experience, understanding customer needs, and designing ways to delight. In other words, what was innovative two years ago is now table stakes.

For the leaders, there is an opportunity to leverage fintech to break new ground. They can find new paths toward the goal of a seamless financial services experience. But even for the followers, fintech offers huge opportunity. They can cherry-pick the best solutions to meet their customers’ needs. Fintech can help them to close the customer experience gap. 

Steven Ramirez, founder and CEO, Beyond the Arc

Focusing on the different advantages and challenges for both fintechs and financial institutions, Trulioo VP for Growth Anatoly Kvitnisky sees opportunity in collaboration.

“Fintechs are driven by growth and their natural strength is optimizing their platform for conversion. When it comes to CX, fintechs prioritize customer acquisition, convenience, and scalability.  Financial institutions, on the other hand, are driven by risk-aversion, which create barriers that make their CX cumbersome, often unnecessarily, to keep potential risk as low as possible.

But in this equation, financial institutions have the most experience meeting both legal and regulatory requirements. Combining the strengths and approaches of fintechs and financial institutions often lead to an ideal outcome: a frictionless CX that lets the highest number of customers through while meeting the legal requirements during the process.”

Anatoly Kvitnitsky, VP of Growth, Trulioo

Here’s a look at what we’ve got in store for you at our Customer Experience Summit this year at FinovateSpring. Tickets are available now and we look forward to seeing you next month in San Francisco!

• The Evolution of Innovation: Build, Buy, or Partner. A keynote address from Rilla Delorier – EVP and Chief Strategy Officer, Umpqua Bank.

• Return on CX – 80% of the Potential ROI is Typically Left Untapped. An analyst insight with Paul Berg – Senior Managing Consultant, Gallup.

• How Can Financial Institutions Transform Customer Experience through Deep Customer Insights? Why Powerful Data Analytics will be Critical for Success. A strategy roundtable featuring:
  • Carl Fudge – Portfolio Director, IDEO
  • Emil Mataskh – former Chief Analytics Officer, Commonwealth Bank of Australia
  • Kim Prado – Global Head of Client Insight, Banking and Digital Channels Technology, RBC Capital Markets
  • Rachel Kobetz – Head of Experience Design, Bank of America
  • Larry Lubin – Chairman & President, BlueRush
  • Talie Baker – Senior Analyst, Retail Banking and Payments Practice, Aite Group

• How to Innovate on Behalf of the Customer and Build around their Needs to Drive Loyalty and Sustained Growth. A fireside chat with Robyn Burkinshaw, CEO and founder of BlytzPay, and Philippa Ushio, Senior Vice President, Prosek Partners.

• Bridging the Gap between the Customer Experience Promise and the Customer Experience Reality to Deliver Outstanding CX at Scale. A keynote address from Naveen Agarwal – Senior Vice President and Chief Customer Officer, Prudential Financial, Inc.

• How to Align Your Whole Organization to a Common Customer Purpose and to Harness Future Tech to Redraw the Customer Experience Landscape. A leaders debate featuring:
  • Vivek Bedi – Vice President of Digital Product, Northwestern Mutual
  • Terri Kallsen – Executive Vice President, Investor Services, Charles Schwab
  • Andrew Stevens – Global Banking Specialist, Quadient
  • Oliver Guilaumond – Global Head of Fintechs, ING
  • Steven Ramirez – CEO, Beyond the Arc

• Creating a Seamless Digital Customer Experience. A fireside chat featuring Michael Lewis, Chief Technology Officer, Global Consumer Technology, Citi; and Sam Kilmer, Senior Director, Cornerstone Advisors

• How We are Creating a Seamless Customer Experience. A panel discussion featuring:
  • Jason Osterhage – Senior Vice President, Lending, Alliant Credit Union
  • Jeff Berezny – Head of Global Product and Marketing, Trov
  • Danny Morrow – Co-founder and Chief Technology Officer, Extend
  • Tim Hong – Chief Product Officer, MoneyLion
  • Mary Hooper – Director of Digital and Innovation Strategies, Synovus
  • Steven Ramirez – CEO, Beyond the Arc

• Harnessing Disruptive Technologies to Maximize Customer Experience and Loyalty. A case study with Hossein Rahnama – Founder and CEO of Flybits, Inc.

• Delivering Outstanding Customer Experience by Harnessing Open APIs. A case study with Jeremy Berger – COO and Co-founder of Arival Bank.

• Analyst Insight: Transforming the B2B Customer Experience

• Fintechs and Financial Institutions on the Journey towards a Productive Partnership in CX. A closing debate featuring:
  • Sam Kilmer – Senior Director, Cornerstone Advisors
  • Susan French – Head of Product, BBVA Open Platform
  • Mike Sigal – Partner, 500 Startups
  • Lara Druyan – Managing Director, Head of Innovation, RBC
  • Anatoly Kvitnitsky – VP of Growth, Trulioo