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Finovate Blog
Tracking fintech, banking & financial services innovations since 1994
A look at the companies demoing at FinovateSpring Digital on May 10 through 13, 2021. Register today and save your spot.
Signal Intent creates financial calculators for the digital age – purpose built for digital growth.
Features
Win more customers with modern calculators built for digital growth
Improve the digital customer journey with the calculator widget on any web page
Personalize experiences and capture more data
Why it’s great Signal Intent is reimagining the financial calculator. Their solution is purpose built to win you more customers, capture better customer data, and help you move fast in the era of digital transformation.
Presenter
Matthew Covi, CEO & Co-Founder As CEO of Signal Intent, Covi is responsible for executing the product vision. After 10+ years in marketing, technology, and fintech, he’s passionate about building best-in-class technology. LinkedIn
A look at the companies demoing at FinovateSpring Digital on May 10 through 13, 2021. Register today and save your spot.
DigiShares provides a white-label platform for tokenization of real estate, supplying automation and liquidity for the real estate markets.
Features
Digitizes and automates processes related to financing and ownership structure
Enables investors to trade on the bulletin board marketplace
Enables fractionalization to reach new investors
Why it’s great The real estate developer can get their own platform for investment and trading in their projects using tokenization technology.
Presenters
Adam Blazsek, Product Manager Blazsek has a BSc in computer science and is currently studying for his masters. He is Product Manager for DigiShares and has been with the company for two years. LinkedIn
Claus Skaaning, CEO Skaaning has a PhD in computer science and has been granted seven patents. He’s founded several companies in the AI and blockchain space and is CEO and Co-Founder of DigiShares. LinkedIn
We’re four and a half months into 2021, and we’re already starting to see the fintech and banking industries shake off the 2020 mindset.
That’s not to say that companies have left behind their digital agendas that took precedence last year. In fact, it’s quite the opposite. Banks and fintechs have transitioned to apply the lessons they learned amid the massive growth period last year into new initiatives.
So what new frontiers does the industry have its eye on? I took an early look at some of the trends beginning to emerge at our upcoming FinovateSpring conference, taking place digitally May 10 through 13.
Here are the top three themes from the discussion sessions:
Embedded finance and banking-as-a-service These two intertwined trends have exploded in the past year. Embedded finance and the concept’s predecessor, banking-as-a-service, are helping non-banking companies leverage fintech to offer financial services to their clients. Food delivery, ridesharing, and big tech companies have all benefitted from offering their customers a form of banking services.
Increased customer awareness and demand are tipping the scales on these tandem trends this spring, rising them to the top. Thanks to the pandemic driving much of our everyday lives into the online realm, customers have realized the convenience that comes from being able to combine banking tasks with everyday activities.
The ESG initiative Technologies and products that tackle environmental, social, and governance (or ESG) issues are nothing new. However, over the course of the first half of this year we’ve seen more fintech and banking players getting in on the action.
Both new and incumbent players have heard consumers’ cries for a more sustainable approach to managing their financial lives. To meet this demand, companies are doing everything from making carbon neutral pledges, to offering wooden payment cards, to using customer deposits to fund sustainable initiatives and donating profits to reforestation efforts.
CBDCs and digital currencies While central bank digital currencies, or CBDCs, should have been on banks’ radars last year, the global pandemic took precedence. Today, while the industry is still working on reimagining the digital experience, there has been more space to think about operating in a future where CBDCs and other digital currencies are commonplace.
There are currently six countries piloting CBDCs, while many others have made key developments in implementing a formal release of CBDCs. The U.S. has stated that it will not race other countries to the finish line of launching its own CBDC. The country has still signaled some progress toward its own digital currency, however, which has turned the attention of many in the fintech space.
In addition to these, experts will be discussing themes from previous years, including customer experience, AI, digital transformation, and faster payments – as well as fringe topics such as quantum computing.
Taking a look at content from the developer-focused track, FinDEVr, we’ll see an in-depth look at the technology behind open banking, customer onboarding, lending-as-a-service, and customer experience and design. FinDEVr will take place on May 13.
Check out more information on how you can save on tickets to both FinovateSpring and FinDEVr, held May 10 through 13 in Central Standard Time.
“The shift to a more digital world requires real solutions to secure every transaction and instill trust in every interaction,” Mastercard president of cyber and intelligence solutions Ajay Bhalla said. “With the addition of Ekata, we will advance our identity capabilities and create a safer, seamless way for consumers to prove who they say they are in the new digital economy.”
Seattle, Washington-based Ekata offers global identity verification to enable businesses around the world to link digital transactions to the people who make them. Via APIs and a SaaS tool, Ekata leverages data science and machine learning to help businesses detect fake accounts, cross-verify consumer data, reduce payment risk, and fight transaction fraud. With more than 2,000 corporate partners ranging from global merchants and financial institutions to marketplaces and digital currency platforms, Ekata enables its businesses to gain unique and valuable insights that allow them to make better risk decisions about their customers.
“The acceleration of online transactions has thrust global digital identity verification to the forefront as one of the biggest opportunities to build digital trust and combat global fraud,” Ekata CEO Rob Eleveld said. “The right identity verification solutions enable inclusive and frictionless experiences while, at the same time, ensuring customer privacy, control and security. Becoming part of the Mastercard Identity family ensures a broader, collective approach to meeting the growing demands of the digital economy.”
Founded in 2019, Ekata unveiled its merchant onboarding solution earlier this month. Designed to meet the needs of PSPs, B2B lenders, and marketplaces working with smaller, micro-merchants and sole proprietors, Ekata’s new platform automates the onboarding process via API and provides for more efficient manual review with a SaaS solution.
“Merchants today have plenty of options and will quickly turn to another payment service provider if an organization adds too much friction at onboarding or takes too long on approvals,” Ekata VP of Global Marketing Beth Shulkin said in a statement. “This is much more than a customer experience issue for PSPs and lenders; losing the lifetime value of a merchant has real bottom-line impact.”
A new partnership between AbbyBank and FinovateFall Best of Show winner Sensibill will enable the Wisconsin-based community bank to give its customers the ability to de-clutter and digitize their financial lives.
“In today’s online world, customers expect more convenience to bank how they want,” AbbyBank AVP of Marketing Natalyn Jannene said. “Our partnership with Sensibill will help our customers and employees with digitizing the shoebox of receipts or overstuffed purses and wallets, making it easier for them to track receipts, exchanges, and warranties in one place.”
Founded in 2013 and headquartered in Toronto, Ontario, Canada, Sensibill offers a receipt management solution that makes it easier to organize and track everything from Health Savings Account receipts to expenses from government relief programs like the Paycheck Protection Program. Sensibill’s everyday financial tools give financial institutions the ability to tap into – and act upon – SKU-level transaction data in order to provide their customers with the kind of personalized financial insights that can help them build better financial habits. More than 60 million individuals across North America and the U.K. use Sensibill’s AI-powered technology.
The company’s newest solution – Sensibill Platform – features a pair of new tools – Spend Manager and Spend Insights – that provide financial institutions with more ways to drive digital engagement with their customers and members. Spend Manager leverages predictive analytics to help customers track and manage their everyday spending, while providing personalized tips and custom advice based on their transactions. Spend Insights enables financial institutions to draw upon more than 150 unique points of data from purchases, and pair them with transaction data to anticipate customer needs and preferences in real-time.
“Sensibill is empowering institutions of all sizes to harness SKU-level data to offer personalized experiences and recommendations that help make customers’ hard-earned money go further,” Sensibill co-founder and CEO Corey Gross explained when the platform was unveiled in January. “The time to act is now – by better contextualizing the transaction-level data they already have with SKU-level insights, institutions can help their customers make smarter financial decisions. Those that do will retain loyalty and expand market share while making financial wellness more attainable for all.”
In addition to its newly-announced partnership with AbbyBank, Sensibill in recent months has also teamed up with Leaders Credit Union of Jacksonville, Tennessee ($520 million in assets) and Progress Bank, a $1.4 billion asset bank that serves customers in Alabama and in the Florida panhandle. Last month, Sensibill earned recognition as the winner of the “Personal Finance Innovation” category of the FinTech Breakthrough Awards.
A Finovate alum since 2017, Sensibill has raised more than $55 million in funding. The company’s investors include First Ascent Ventures, Information Ventures Partners, Impression Ventures, Mistral Venture Partners, and Radical Ventures. Sensibill also secured $5 million in debt financing from CIBC Innovation Banking a year ago.
This week’s partnership with Sensibill is only the latest instance of AbbyBank working with innovative fintechs in order to add to its own offerings. Last month, the Wisconsin-based community bank – with more than $616 million in assets – teamed up with another Best of Show-winning Finovate alum, MX, to power its new PFM solution.
“The goal is to help our customers improve their financial awareness,” Jannene said when the collaboration with MX was announced in March. “Knowing where money is spent allows you to manage your money more effectively. When our customers succeed, we succeed and that is truly what AbbyBank is here for.”
A look at the companies demoing at FinovateSpring Digital on May 10 through 13, 2021. Register today and save your spot.
BaseCap Analytics is a software company that makes it easy for organizations to improve the accuracy and quality of their data.
Features
Apply rules dictionary on data sources to monitor failures and root cause trends, before any data is delivered
Analyze data from databases, spreadsheets, document images, etc.
Why it’s great All companies rely on data for intelligence and decision making. BaseCap’s software uses a collaborative approach for companies to fix data issues efficiently.
Presenters
Nicolas Guillen, Co-Founder Guillen is a business strategist and entrepreneur with more than 14 years of experience in finance and technology. He is passionate about data and building teams. He also holds an MBA from Chicago Booth. LinkedIn
Steve Smith, Co-Founder Smith has more than 12 years of experience driving initiatives to build, consolidate, and streamline complex systems to assist organizations with regulation, compliance, and technology needs. LinkedIn
A look at the companies demoing at FinovateSpring Digital on May 10 through 13, 2021. Register today and save your spot.
Glia is a digital customer service platform that connects financial institutions to their customers using chat, voice, video, co-browsing and AI.
Features
Seamlessly move between modes of communication
Receive improved sales results and customer satisfaction via richer customer interactions
Deliver the best experience for customers and agents
Why it’s great Glia is seamlessly converting boring phone calls into exciting digital interactions and customer experiences.
Presenter
John Fernandez, SVP Marketing Fernandez is the SVP of Marketing at Glia, where he is responsible for revenue marketing and business development all over the world. LinkedIn
A look at the companies demoing at FinovateSpring Digital on May 10 through 13, 2021. Register today and save your spot.
Attune is an insights platform that enables organizations to optimize for financial health.
Features
Quantifiably measure the financial health of customers/employees over time
Benchmark against growing data sets
Get tangible recommendations for actions, then track impact and results
Why it’s great Built from years of research and in-market implementation of measuring and improving financial health outcomes, especially for LMI and people of color who are disproportionately financially challenged.
Presenters
John Thompson, President Thompson is former Chief Program Officer of the Financial Health Network, leading its research, consulting, innovation, network, data, and policy practices. He has private sector experience in tech, payments, and banking. LinkedIn
Andy Bandyopadhyay, Head of Product Bandyopadhyay is the former Head of Science at Even and Director of Research and Consumer Insights at Varo. He holds a PhD from Georgia Tech. LinkedIn
A look at the companies demoing at FinovateSpring Digital on May 10 through 13, 2021. Register today and save your spot.
Join U.S. Bank and learn how to create and send virtual corporate cards in real time for immediate use.
Features
Provision a virtual corporate card in real time
Define card limit and expiration date
Push to a mobile wallet for secure payments
Why it’s great Learn how easy it is to extend corporate spending to the people who need it in real time, with full control and transparency using virtual cards and a mobile wallet.
Presenters
Laretha Hulse, VP Product Development Hulse is Vice President of Product Development for U.S. Bank Corporate Payment Systems. She led the design and launch of the first commercial mobile app and continues to champion mobile and digital payment solutions. She has over 15 years experience in the commercial payment industry working in the aviation, healthcare, payables, and travel verticals. LinkedIn
Jon Zimmermann, VP Zimmermann is a vice president and group product manager within the Corporate Payment Systems division of U.S. Bank. He is responsible for the U.S. Bank Instant Card and Card as a Service products. LinkedIn
After the world went digital last year, the digital identity crisis began taking on new life. Most fintech players are involved in digital identity in some way, and Experian is no exception.
We recently spoke with Eric Haller, Experian’s Executive Vice President and General Manager of Identity, Fraud & DataLabs, to get an idea of how digital identity is changing.
In the interview below, Haller offers his expert opinion and shares how enabling technologies such as AI and the blockchain are impacting how firms think about digital identity.
Digital identity has been on the radar of financial services firms since the dawn of online services. How has this past year of digital acceleration changed how firms approach digital identity?
Eric Haller: The pandemic has shifted segments of the population to the web that weren’t as engaged online as they were prior to the pandemic. For this segment, shopping “face to face” felt safer in many ways. But with a biological threat surfacing, the risks of shopping in the physical world traded places for online risks. All of a sudden, online services seemed much safer.
This plays out in our research where we saw a 20% increase in online shopping this past year with 43% of consumers believing they will even increase their online activity over the next year. And with this shift, 55% of consumers say security is their top priority in a digital experience.
Tell us about the role that AI plays in enhancing digital identity verification for banks.
Haller: To validate someone’s digital identity, literally hundreds of data elements are evaluated to assess whether an individual is a bot, an imposter or the person they claim to be. And all this data is collected, analyzed, and acted on in milliseconds. AI allows for these complicated links and behaviors to be tied together in a variety of ways quickly, efficiently, and accurately to assign the correct conclusion to each customer.
If everything goes well for a legitimate customer, the experience is smooth sailing and both the consumer and merchant conduct “fraud free” business. Most often, there is no fraud. It only happens a very small percentage of the time. But it’s important that if it is a bot or an imposter, that the models in place are precise.
The blockchain seems like a valuable enabling technology when it comes to proving identity. Is this an idea you’ve seen gain popularity? Or is it more of just a fad?
Haller: The portability of a trusted identity in a digital ecosystem integrated with a blockchain could serve a lot of value for consumers and businesses. But it requires quite a bit of effort to get both those that want to share their identity and those willing to invest in accepting it participating in it.
If there were a lot of businesses that would accept a particular blockchain based ID, consumers would put in the effort to have on and use it. If there were a lot of consumers with it, businesses would put in the effort to invest and accept it.
Which side grows with scale first? There are many chasing this ideal. I wouldn’t characterize it as a fad — just very ambitious and challenging to achieve.
This is a guest post written by Dr. Anette Broløs of Broløs Consult and Dr. Erin B. Taylor of Finthropology.
Finances have long been considered a man’s domain. Women’s economic power is, however, growing along with growing equality in education, changing family patterns, and more focus on gender diversity.
With growing economic power, the market potential to serve women with suitable financial solutions is growing, too. During the last 5 to 10 years, there has been rapid growth in the number of organizations offering female-focused financial services. Yet Oliver Wyman estimates that companies are missing out on $700 billion in profit by not catering to the female market.[1]
What can we do to tap into the female financial market?
This question is at the center of two reports we published in the last year asking why women might need or want their own financial services.[2] How does women’s behaviour differ from that of men? What kinds of features might women need in financial services that are different to those for everyone? And is there anything special about serving women, or is it just part of the broader trend towards developing client-centric solutions?
Figure 1: What goes into designing financial services for women?
In the first report, Female Finance: Digital, Mobile, Networked (2020), we explored solutions for women in-depth and presented an analysis of what makes financial solutions ‘female.’ In the second report we studied the characteristics of 102 organizations offering financial services to women, comparing them with external statistics and reports.
We found that there are– at least for now– definite differences between what men and women look for in financial services. In Figure 1 we provide an overview of what makes a product or service targeted at women: looking at design, features, values, and delivery.
We also found that many providers offer “traditional” services (savings, investment, credit, etc.) embedded in other services such as advice, impact solutions, education, mentorship, and networks. Women seem to value these integrated services more than men because they provide a more personal and social approach to finances. Interestingly, there are an increasing number of networks, associations, and NGOs that offer services like learning and networks without actually offering traditional financial services— a new development in the market.
The values of companies that focus on women are also different from those catering to a broader market. The latter tend to focus on “value for money,” whereas the female-focused organizations focus on culture, empowerment, creativity, and freedom.
And so, providing female-focused financial services isn’t just about improving messaging or offering ‘wrap around’ services on existing offers. The majority of organizations that we studied designed their services for women from the outset, and many of them were founded— and led— by women. Many founders come with a solid background in financial services.
So, what can fintechs and incumbent financial service providers do to tap into this important market?
We find that two elements are at the core of successfully reaching this market. [3] The most important is to develop a holistic understanding of customer needs. Women look for assistance to achieve financial health and wellbeing for themselves and their families, and so they prefer solutions that fit into their real life, rather than just considering factors like risk and return.
This means, for example, that investment services for women should not only focus on helping them get the highest profit possible, but also on investing in education, a better life, and security for women and their families.
Offering services to women also means going beyond questions of financial literacy. Good financial services for women will help them to gain control over economic decisions in both the short and long term.
Another important element to understand is how digital solutions can support the provision of holistic services. Women are avid users of integrated, easy-to-access solutions.
A good place to start is to invest in better understanding the female market and its characteristics. This may be assisted by connecting with other organizations to share best practices and create co-learning opportunities.[4]
Another important focal point is the generation of reliable data and insights. To assist with this, companies can collect sex-disaggregated data on customers to shed insights into gender differences in product and service use. They can also take the time to research female customers’ behaviour and user experience, including their life contexts, needs, and preferences.
Companies can adapt the innovation and development process to be more customer-focused and less technology-driven. They can introduce customer knowledge into innovation and put co-creation at the centre of the process.
We encourage organizations to develop holistic value propositions that integrate financial offerings into everyday activities, as well as personal networks and communities. As part of this, they can communicate with women in ways that speak to their life contexts, and which are inclusive rather than exclusive.
When developing services for women it is also important to have an appropriately diverse team to research and design them. Companies can work on internal organizational diversity, including capitalizing on team diversity to reduce the risk of unconscious biases entering into service design. This may be assisted by partnering with fintechs that are already experienced in providing services for women.
This is a simple enough recipe that also fits the general trend towards customization, so there is really no excuse not to get started.
[1] Oliver Wyman. 2020. Women in Financial Services 2020. May
[2] Anette Broløs and Erin B. Taylor. 2020. Female Finance: Digital, Mobile, Networked. EWPN and Keen Innovation and Erin B. Taylor and Anette Broløs. 2021 Female Finance in Figures. EWPN, Keen Innovation and Bank Cler.
[3] We decided to focus on the general findings and perspectives here. There are many important learnings to put to use in developing services for women-led SME’s and particularly to the economic access and development in poorer economies.
[4] We take inspiration from the Financial Alliance for Women. In their October 2020 report they indicate a number of ways to push forward: 1) Collecting sex disaggregated data; 2) Understanding women’s realities, needs and preferences; 3) Working with gender biases; 4) Developing holistic value propositions; 5) Setting these in marketing that appeals to women.
The news is abuzz with excitement about Coinbase’s IPO. The San Francisco-based digital currency platform began trading on the NASDAQ under the ticker COIN for $381 per share today and closed out the day at just over $328 per share.
It’s always exciting when a fintech company goes public, but there are a few reasons why Coinbase’s debut is particularly compelling:
Legitimacy
Coinbase’s listing helps legitimize cryptocurrency in general. Many everyday consumers consider cryptocurrency as a medium of exchange for fraudsters and bad actors on the dark web. This will shift, however, to placing digital currencies in a more positive light and consumers will begin to understand the true benefits of crypto– a tool for faster payments, a way to lower fees, and an agent for a more inclusive financial system.
Sets the stage
The Coinbase IPO sets a precedent for others in the cryptocurrency industry to go public. Digital currency wallets and crypto marketplaces are closely tied to the price of cryptocurrencies, which have historically been extremely volatile.
Despite the uncertainty, Coinbase has proven to be profitable. According to the New York Times, Coinbase made $730 million to $800 million in net profit on $1.8 billion in revenue in the first quarter of this year. The company’s performance in the public eye will dictate the moves of others in the cryptocurrency industry, including bitcoin exchange Kraken, which is considering a public listing next year.
Ready for CBDCs?
One effect we may see come from Coinbase’s move into the public eye is its potential to prime the U.S. market for central bank digital currencies (CBDCs). This reflects back to the first discussion point about offering a sense of legitimacy to the cryptocurrency realm.
The U.S. hasn’t taken any formal actions toward the launch of its own digital currency. However, multiple other nations, including China, Brazil, and Russia, have recently made announcements regarding their own nations’ CBDCs. Bringing cryptocurrency into the realm of traditional finance helps ready the everyday U.S. consumer for the eventual proliferation of digital currencies.
An increase in demand
Will Coinbase’s exposure outside the cryptocurrency space increase the number of people holding digital currencies?
Ben Weiss, CEO of crypto ATM provider CoinFlip answers it this way, “While it is hard for us to know if more people will get into crypto just because Coinbase is trading publicly, we know for sure that at least people who were too scared of the volatility of bitcoin can now take a more traditional approach by buying Coinbase stock. There will definitely be a lot of these people and hopefully this is a gateway for them to get into bitcoin over time.”
