Agent IQ Partners with Narmi

Agent IQ Partners with Narmi
  • Digital relationship banking innovator Agent IQ has teamed up with digital banking solutions provider Narmi.
  • The partnership will integrate Agent IQ’s Lynq banking platform with Narmi’s digital banking solutions to enable community banks and credit unions to offer enhanced, more personalized services.
  • Headquartered in Austin, Texas, Agent IQ most recently demoed its technology at FinovateFall 2022 in New York.

A newly announced strategic partnership between digital relationship banking firm Agent IQ and digital banking solutions provider Narmi will help both community banks and credit unions enhance customer engagement across digital channels.

“By integrating our Lynq relationship banking platform with Narmi’s digital banking solutions, we’re equipping banks and credit unions with tools to offer a vastly improved customer experience while also empowering them to be more efficient,” Agent IQ Co-founder and CEO Slaven Bilac said.

Agent IQ specializes in digital relationship banking, providing personalization and customer engagement solutions that help banks and credit unions enhance customer relationships. The firm’s Lynq platform empowers financial institutions to provide proactive guidance and real-time insights to customers by combining human emotion and empathy with the efficiency of computer intelligence and AI. Narmi offers a digital banking platform designed to help community banks and credit unions provide their customers and members with the same kind of digital experience as their larger rivals. Founded in 2016 and headquartered in New York, Narmi boasts that its customers have seen account growth of as much as 3x in less than 30 days and deposit growth of 4x in as little as 90 days.

In a statement, the companies highlighted two major benefits of the partnership. These benefits include seamless digital banking functionality with AI personalization to provide customers with tailored support and consistent engagement, whether opening an account or using mobile banking. Another benefit of the partnership is the ability to enhance customer relationships by allowing customers to make digital transactions while accessing personal guidance from a dedicated banker — all without having to travel to a branch.

“Agent IQ is a perfect complement to Narmi’s digital banking and account opening products,” Narmi SVP of Operations Angela Gentry Yue said. “Together, we’re providing financial institutions with a comprehensive suite of tools that significantly enhance digital engagement and operational efficiency. This collaboration marks a major advancement in our mission to drive innovation in the banking industry.”

Founded in 2015 and headquartered in Austin, Texas, Agent IQ made its Finovate debut at FinovateSpring 2019. The company most recently appeared before Finovate audiences at FinovateFall 2022 in New York. At the conference, Agent IQ demoed its Lynq platform that enables customers to choose a personal banker to help them manage all their financial needs across any digital channel. Lynq leverages built-in augmented intelligence to enable personal bankers to better engage customers and build relationships in the digital space that are as personalized as relationships in a physical branch.

Agent IQ began the year announcing an extension of its integration partnership with fellow Finovate alum Q2. The extension empowers Q2’s sales organization to resell Agent IQ to Q2’s bank and credit union customers. Also in January, the company announced a collaboration with another fellow Finovate alum, ebankIT. Here, the partnership combines ebankIT’s self-service digital channels with Agent IQ’s personal digital engagement platform. “We wish to redefine the digital banking experience, make it more human, and set new benchmarks for customer engagement and satisfaction,” ebankIT CEO Renato Oliveira said when the collaboration was announced.

More recently, Agent IQ made fintech headlines via its work with community banks and credit unions. In July, Stanford Federal Credit Union won the Q2 Innovation Award for the launch of its digital communications channel powered by Agent IQ. The following month, Agent IQ announced a new partnership with the Bank of Utah. The independent community bank leveraged Agent IQ’s Lynq digital engagement platform to launch its new chat solution.


Photo by nagaraju gajula

Fintech Rundown: A Rapid Review of Weekly News

Fintech Rundown: A Rapid Review of Weekly News

It’s going to be hard to avoid the avalanche of news coverage of the U.S. Presidential election this week. But if you’re looking for a respite from the political headlines, Finovate’s Fintech Rundown is here for you! Be sure to check back all week long for the latest in fintech news.


Open banking

Financial API platform Salt Edge partners with Central Bank of Bahrain to enhance corporate banking with open banking.

Tink teams up with international money app Zing to launch automatic and one-tap top-ups leveraging open banking.

Digital banking experience platform Plumery announces partnership with payments and open banking solutions provider Payment Components.

Cryptocurrency / DeFi

Cryptocurrency exchange Bitget introduces a new contactless, P2P payment service, Bitget Pay, via its Bitget app.

Commercial Bank International, a UAE-based financial institution, inks a Memorandum of Understanding with digital asset platform Zumo.

Cryptocurrency platform Kraken appoints Stephanie Lemmerman as Chief Financial Officer.

Identity verification / fraud prevention

ID verification specialist iDenfy partners with O2Factoring to improve financial security for entrepreneurs.

U.K.-based Starling Bank unveils new solution to help customers defend themselves against bank impersonation scams.

E-commerce

E-commerce payment network Affirm launches its pay-over-time options in the U.K.

Lending

Document AI platform Ocrolus teams up with Merchant Cash Advance (MCA) origination and servicing platform LendSaaS.

Lending-as-a-service infrastructure company Finfra secures $2.5 million in funding to bring embedded lending solutions to SMEs in Indonesia.

Payments

European banking group Intesa Sanpaolo and Visa renew their strategic partnership to accelerate and support the growth of digital payments.

Integrated payments and commerce technology company Shift4 announces new partnership with payments platform ConnexPay.

Personal Finance

BMO partners with Personetics to help customers reach personal savings goals.


Photo by Tara Winstead

Finovate Global Nigeria: A New Unicorn, Mobile Wallets, and the Pursuit of Financial Inclusion

Finovate Global Nigeria: A New Unicorn, Mobile Wallets, and the Pursuit of Financial Inclusion

This week’s edition of Finovate Global features news from the fintech industry in Nigeria.


Africa’s newest fintech unicorn raises $110 million

African fintech Moniepoint is the continent’s latest fintech unicorn. The firm, Nigeria’s largest merchant acquirer, announced this week that it has raised $110 million in a funding round led by private equity firm Development Partners International (DPI). The round also featured participation from Google’s Africa Investment Fund, Verod Capital, and Lightrock. The infusion of capital boosts Moniepoint’s valuation above $1 billion, and is providing a positive light at a time when many fintechs in Africa are struggling to secure funding.

The funding takes Moniepoint’s total capital to more than $180 million.

Formerly known as TeamApt, the nine-year-old fintech will use the capital to accelerate the company’s growth across the continent. Moniepoint is building an all-in-one, seamlessly integrated platform for African businesses that features services including digital payments, banking, foreign exchange, credit, and business management tools. Speaking on behalf of DPI, Adefolarin Ogunsanya praised the company for its “combination of innovative technology, fast growth, and positive impact on the continent.”

CEO Tosin Eniolorunda co-founded the company in 2015. In the years since then, Moniepoint has grown into an all-in-one financial ecosystem that serves 10 million businesses and individuals. The company powers most of the point of sale transactions in Nigeria and, via its subsidiaries, processes $17 billion a month for its customers. Headquartered in London, Moniepoint maintains offices in Lagos, Nigeria; and Nairobi, Kenya, as well as in the U.S.

“This milestone validates the work we’ve put in for almost a decade,” the company noted in a post on its LinkedIn page. “And with this raise, we’ll be making financial happiness a reality for every African, everywhere. This is just Day One, and we’re excited for where this takes us.”

CB Insights also named Moniepoint to its 100 most promising startups roster for 2024. The Nigerian fintech is one of seven African startups to make this year’s list.


MTN Nigeria aims for higher quality mobile wallet users

There’s good news and bad news in the latest financial report from African telecommunications company MTN Nigeria. The bad news is that the company reported a significant after-tax loss of $312.7 million (₦514.9 billion), due largely to volatility in the currency market. MTN also noted that though active data users grew by more than 5% to 45.3 million, the company’s mobile money wallet business declined by more than 21%.

The good news? MTN’s fintech division grew revenues by 18%, with much of the gains coming from its mobile money service, MoMo. The decline in active mobile money wallets noted above was attributed in part to a shift in the company’s sales strategy to focus more on “high-quality wallet users” rather than just maximizing the number of users in general. MTN Nigeria also noted that its MoMo service has recently added functionality to support cross-border transactions.

“In the fintech business, we focused on executing our growth strategy, prioritizing increasing wallet quality, focusing on advanced services, and the MoMo PSB app to enhance the user experience and engagement,” MTN Nigeria CEO Karl Toriola explained. “We have introduced cross-border remittances with 13 fellow African countries to boost adoption and monetization. Taking advantage of their interoperability, we are now leveraging the existing network of agents and merchants … in the industry to bring our services closer to our customers.”


PalmPay wins recognition for financial inclusion

Lagos, Nigeria-based fintech platform PalmPay was recognized as the “Most Outstanding Fintech Driving Financial Inclusion” at the 2024 BrandCom Awards held late last month. Sponsored by Brand Communicator, the award acknowledges the fintech’s work in bridging financial gaps and promoting financial inclusion in Nigeria.

“At PalmPay, we believe financial inclusion is the foundation for economic empowerment, and we’re dedicated to ensuring that every Nigerian has access to secure, user-friendly, and reliable financial services,” PalmPay Head of Marketing and Communications, Hanson Femi said.

Founded in 2019, PalmPay has more than 35 million users. The company connects more than one million businesses via its mobile money agent and merchant network, and provides services ranging from instant transfers and billpay to its new USSD feature. This feature enables customers to perform a variety of banking transactions without needing internet connectivity by dialing *861# on their mobile phones.

“We aim to bridge the gap in digital access, and the introduction of our USSD service aligns with that mission,” PalmPay Managing Director for Nigeria, Chika Nwosu, said when the service was launched in September.


Here is our look at fintech innovation around the world.

Asia-Pacific

  • South Korean fintech unicorn, Viva Republica, which operates the mobile financial super app Toss, announced plans to debut in the U.S. market.
  • Singapore has established a “Global Finance & Technology Network” (GFTN) to support the region’s reputation as an international fintech hub.
  • Wise became the first non-bank operating in Japan to earn approval to join the country’s domestic payment network, Zegin.

Sub-Saharan Africa

  • Stanbic Bank Kenya, in partnership with Mastercard, has launched a pair of new credit cards designed to serve the institution’s affluent customers.
  • Nigeria-based fintech Moniepoint achieved unicorn status after raising $110 million in new funding.
  • Côte d’Ivoire-based investment platform Daba Finance won the Ecobank Fintech Challenge.

Central and Eastern Europe

  • Lithuanian identity verification and fraud prevention company iDenfy partnered with O2Factoring.
  • Erste Group teamed up with Neterium to help the firm bring its transaction screening solution to markets in Central and Eastern Europe.
  • Tech Times profiled Germany fintech billionaire and founder of Black Banx, Michael Gastauer.

Middle East and Northern Africa

Central and Southern Asia

  • TBC Uzbekistan forged a strategic partnership with Mastercard.
  • Indian fintech unicorn Slice completed its merger with North East Small Finance Bank.
  • Walee Financial Services went live with Pakistan’s first Islamic nano-financing product.

Latin America and the Caribbean

  • Brazilian fintech Nubank announced the launch of a new mobile phone service NuCel.
  • Berlin-based Mambu teamed up with Kuady to help the company go live with its digital wallet in Latin America.
  • Uruguayan fintech dLocal partnered with advanced management software provider Fourvenues to expand into markets in Latin America and Southeast Asia.

Photo by Ovinuchi Ejiohuo on Unsplash

Streamly Snapshot: The Central Role of Contact Centers in AI-Driven Customer Experience

Streamly Snapshot: The Central Role of Contact Centers in AI-Driven Customer Experience

Leveraging AI to enhance the customer experience is one the biggest challenges – and greatest opportunities – in fintech and financial services.

Today we share the insights of Rahul Kumar, VP and GM for Financial Services and Insurance with Talkdesk, on the central role of contact centers in AI-driven customer experience. In our Streamly Snapshot conversation, which took place in September at FinovateFall 2024 in New York, Kumar discusses what financial institutions are doing to overcome the barriers to delivering a superior customer experience. Kumar also explains why leaders in financial services are prioritizing the contact center as a central part of their AI and CX strategy.

“One of the things we’re seeing in the industry is that customer experience is fast becoming a strategic initiative for executives across the board — for banks and for credit unions. Recently, in a survey, we polled over 200 customer experience professionals and the responses were unsurprising: 86% of executives said that they do believe CX is a strategic investment priority that can lead to brand differentiation for themselves. 63% felt that they could tie CX metrics to value. And 80% do believe that contact center is fast becoming a strategic investment area for them. It’s definitely top of mind for executives.”

Founded in 2011 and headquartered in San Francisco, California, Talkdesk is an international cloud contact center leader for businesses of all sizes. The company’s contact center platform leverages AI and automation to enable businesses to deliver exceptional outcomes for their customers. Talkdesk’s AI-powered customer experience platform helps enterprises reduce costs, grow revenues, and streamline operations to boost efficiency. Tiago Paiva is Founder and Chief Executive Officer.

In his role at Talkdesk, Rahul Kumar leads business, product, and go-to-market strategy for financial services and insurance. He also leads the customer success function for all strategic industry customers, managing C-suite relationships for enterprise customers.


Photo by Mikhail Nilov

Quoroom Merges with Investory.io

Quoroom Merges with Investory.io
  • Investment management platform Quoroom has merged with portfolio management software company Investory.io.
  • The merger will help streamline the capital-raising process for venture capital funds, angel syndicates, and startup founders.
  • Headquartered in London, Quoroom made its Finovate debut at FinovateEurope 2023.

It’s been M&A week here on the Finovate blog! Over the past few days, we’ve highlighted merger and acquisition activity from a pair of alums: nCino’s purchase of Full Circl and Array’s acquisition of fellow Finovate alum, Payitoff. For those looking for a silver lining among the VC funding slowdown in fintech, M&A activity like this might do the trick.

Here’s another fintech M&A announcement that almost slipped beneath our radar. Quoroom, an investment management platform that provides end-to-end fundraising and cap table management software for private companies, has merged with Investory.io.

Investory.io provides portfolio management software that facilitates structured and data-driven communication between investors and startups. With more than 3,000 company accounts and 6,500 investor accounts (including more than 1,000 institutional investors and 4,000 angel investors) on its platform, Investory.io leverages data and AI to enable data-driven portfolio decision-making for investors and simplified investor reporting for startups.

Quoroom’s technology provides an investment workflow that covers every aspect of a company’s lifecycle, from building an investor pipeline to legal completion. By giving investors a singular “source of truth” on deal flow and the metrics of portfolio companies, Quoroom helps companies stand out from the crowd and raise capital faster.

The strategic merger between Quoroom and Investory.io will help unify a fragmented market for venture capital infrastructure and analytics. Quoroom users will be able to leverage the integrated functionality of Investory.io to manage investor updates and cap tables in one place. At the same time, angel syndicates and venture capital funds will benefit from being able to manage fundraising, SPVs, portfolios, and LP reporting from within a single investment management platform.

“With this acquisition, Quoroom users can now manage cap tables, investor relations, and fundraising activities all in one place, making the process more efficient and effective,” the company noted on its LinkedIn page earlier this month when the deal was first announced. Quoroom added separately that it plans to offer “enhanced functionalities in the coming months” to further streamline investment management and make investor relations operations more efficient.

Headquartered in London and founded in 2018, Quoroom made its Finovate debut at FinovateEurope 2023. At the conference, the company demoed its latest suite of investor relations tools, including enhanced investment recommendations, the ability to automatically visualize company financial metrics, and investor updates to keep shareholders informed during funding rounds.

We interviewed Quoroom CEO and CoFounder Ulyana Shtybel last summer as part of our Finovate Global interview series.


Photo by energepic.com

nCino Agrees to Acquire FullCircl

nCino Agrees to Acquire FullCircl
  • Cloud banking platform nCino has agreed to acquire Client Lifecyle Intelligence platform FullCircl. The purchase price is $135 million, subject to customary adjustments.
  • The acquisition comes a year after the two first forged a partnership in July 2023.
  • Wilmington, North Carolina-based nCino made its Finovate debut at FinovateEurope 2017 in London.

In a deal valued at $135 million, banking solutions provider nCino has agreed to acquire U.K.-based Client Lifecycle Intelligence (CLI) platform, FullCircl. The acquisition comes a year after the two companies forged a partnership that combined FullCircl’s advanced data capabilities with nCino’s cloud banking platform.

“The acquisition of FullCircl is a strategic move for nCino that will not only enhance our data and automation capabilities, but also enables us to expand our reach across the U.K. and more broadly in Europe with an end-to-end experience for full client lifecycle management,” nCino CEO and Chairman Pierre Naudé said. “Having worked closely with the FullCircl team for some time now, we recognized the value our joint technology can deliver, and this acquisition marks an exciting step forward in our mission of driving innovation and powering a new era in financial services.”

nCino and FullCircl first partnered last year to improve the efficiency and profitability of acquiring, onboarding, and servicing SME customers. The collaboration set out to cut onboarding times, increase efficiency in credit operations, accelerate revenue growth, and win and retain more SME customers. Today’s acquisition announcement creates a new, end-to-end client lifecycle management experience that integrates customer acquisition and onboarding, KYC and KYB, as well as rules-based monitoring.

“We have been working with the nCino team for several years, and the close alignment in both organizations across vision, culture, customers, product, and market opportunity have contributed to this exciting acquisition making perfect sense,” FullCircl CEO and Cofounder Andrew Yates said. “We both serve regulated industries who walk a tightrope between a strict operating rulebook and a mandate to deliver growth and shareholder value, all while providing a seamless client experience.”

Founded in 2011, London-based FullCircl offers a Customer Lifecycle Intelligence (CLI) platform that helps companies in regulated industries better manage a variety of key business challenges. Via its applications, proprietary ‘graph’ technology, intelligent rules-based decision engine and APIs, FullCircl derives millions of actionable insights daily on entities from 160 countries. This enables the platform to provide a near real-time record of companies, corporate officers and shareholders, and the relationships between them. With more than 700 customers and 15,000+ users, the firm processes more than 300 million onboarding and monitoring transactions per month and facilitates the onboarding of more than 200,000 customers a year.

nCino made its Finovate debut at FinovateEurope 2017 in London. Headquartered in Wilmington, North Carolina, and founded in 2012, the company currently delivers innovative banking experiences to more than 1,800 customers around the world, including community banks, credit unions, and independent mortgage banks, as well as some of the largest financial institutions in the world.

nCino began the month inking a partnership with Tokushima Taisho Bank. The Japan-based financial institution chose nCino’s Commercial Banking Solution to bring greater efficiency and increased value to its business lending operations. Other recent partnerships with nCino include the company’s work to enhance corporate lending at Netherlands-based bank ABN AMRO and its agreement to automate loan origination processes and expand portfolio management capabilities for U.K. specialist bank Shawbrook.

nCino is a publicly-traded company on the NASDAQ exchange under the ticker NCNO. The firm has a market capitalization of $4 billion.


Photo by Markus Spiske

Cloud Banking Platform Mambu Inks Partnership with Kuady

Cloud Banking Platform Mambu Inks Partnership with Kuady
  • Cloud banking platform Mambu has teamed up with payments service processor Kuady.
  • Mambu is powering Kuady’s digital wallet offering, which has just launched in Peru, Chile, Argentina, and Mexico.
  • Headquartered in Berlin, Germany, Mambu made its Finovate debut at FinovateAsia in 2013.

Courtesy of a new partnership with cloud banking platform Mambu, payments service processor Kuady has launched its digital wallet in Peru, Chile, Argentina, and Mexico. The launch comes less than nine months after the beginning of the partnership between the two companies, and sets the stage for further expansion in Latin America, as well as in Africa and Europe.

“We’re proud to support Kuady in its mission to enhance financial inclusion and transform how people manage their money,” Mambu Chief Revenue Officer Mark Geneste said. “As the adoption of digital wallets continues to grow globally, consumers are seeking smart alternatives to cash that provide flexible and ready-to-use spending, and we are here to support financial institutions and fintechs looking to expand and innovate in this space. We can offer the speed to market, future-proofing, and flexibility needed to stay ahead of the competition.”

Kuady’s new offering is powered by Mambu’s cloud banking platform and supported by Microsoft Azure. The company’s digital wallet will help consumers readily access their funds and manage their finances. Kuady’s wallet also empowers merchants to easily scale across borders, enabling instant payouts, chargeback protection, and more. Launched in July, the digital wallet arrives at a time when demand for digital wallets is surging. Mambu reported that the digital wallet market, which stood at 2.8 billion wallets and $5.5 trillion in spending globally in 2020, is expected to top $10 trillion in global spending by 2025. “One in every two people will choose to pay this way,” Mambu’s research into digital wallets revealed.

“With the tech foundation provided by Mambu, we’ve experienced incredible speed and flexibility allowing us to launch and expand our digital wallet across key Latin American markets in just under nine months,” Open Payment Technologies Ltd. Managing Director Mario Ricciardi said. Kuady is the registered business name of Open Payment Technologies. “As we look to enter more countries in Latin America and eventually expand across Africa and Europe,” Ricciardi added, “we’re excited about growing our business together with Mambu.”

Mambu made its Finovate debut at FinovateAsia 2013 in Singapore, and most recently demoed its technology for Finovate audiences at FinovateFall 2021 and again in partnership with Persistent Systems, at FinovateEurope 2022. In addition to its partnership with Kuady, the Berlin, Germany-based firm this month teamed up with INDEXO Bank. The financial institution, which recently secured a banking license from the European Central Bank, leveraged technology from Mambu to launch banking operations in Latvia.


Photo by Lukas

Array Acquires Consumer Debt Management Company Payitoff

Array Acquires Consumer Debt Management Company Payitoff

Array, an embedded consumer products platform, has agreed to acquire embedded debt guidance solutions provider Payitoff. Terms of the transaction were not disclosed. The deal will build on Array’s position in the intelligent debt management solutions industry, and further equip the company to help financial institutions, fintechs, and digital brands accelerate growth, create new revenue streams, and enhance the consumer experience.

“Financial institutions and other providers of financial products in digital experiences realize that helping their consumers better understand and manage their debt is a powerful way to increase deposits, revenue, and brand loyalty,” Array Founder and CEO Martin Toha said. “We acquired Payitoff because our companies have a shared vision to provide seamless, embeddable products that fuel financial progress. This provides our clients with the best of all worlds: bringing valuable products to market faster without additional resources and overhead.”

Founded in 2020, Array offers a range of embeddable private label products that enable businesses to serve as “one-stop shops” for financial services. The company’s solutions help financial institutions serve a wider range of customers’ financial needs, increasing engagement, and opening up new potential sources of growth. Array’s solutions can be implemented through embedded or private label sites, as well as via its API, and turn 18-month builds into 6-12 week deployments.

Array won Best of Show in its Finovate debut at FinovateFall 2021. The company returned to the Finovate stage the following year at FinovateSpring 2022, taking home its second Best of Show award in as many appearances. Most recently demoing its technology at FinovateSpring 2023, Array introduced its HelloPrivacy and Subscription Manager solutions. HelloPrivacy monitors and removes personally identifiable information (PII) from the web to help defend against identity theft, robocalls, and other privacy risks. Subscription Manager allows subscribers to manage their subscriptions from a single location, as well as cancel unwanted subscriptions and negotiate lower rates on select subscriptions.

Array began 2024 with the appointment of Kew Kelly-Yuoh as Chief Financial Officer, a partnership with digital banking solutions provider Narmi, and a spot on the Fintech Innovation 50 list for 2024. This spring, Array reported that its online privacy solution, Privacy Protect, had surpassed four million in protected users and removed more than 200 million online records on their behalf. Earlier this month, the company announced that Lumin Digital, a provider of cloud-native, digital banking solutions, will offer a suite of Array products including My Credit Manager with Offers Engine, and Identity Protect — along with Privacy Protect and Subscription Manager — as part of its Financial Wellness Monitoring Suite for financial institutions.

Founded in 2018, Payitoff was born out of CEO Bobby Matson’s personal struggle to pay off “six-figure student loans and debt.” After initially launching a student loan management solution, Matson and his team expanded their offerings to include a more comprehensive set of debt management tools. Enabling companies to seamlessly integrate broad debt management functionality into their digital platforms, Payitoff has managed 200,000+ loans valued at more than $1.5 billion.

“The opportunity for impact between Array and Payitoff is massive,” Matson said. “Student loan payments resumed a year ago, and with delinquencies starting to impact borrowers’ credit this month, the timing of this acquisition couldn’t be more critical. Array’s reach, combined with our debt management tools, will empower financial institutions and fintechs to help their consumers manage debt and save thousands — all with a seamless integration.”

Payitoff made its Finovate debut at FinovateFall 2023. At the conference, the consumer debt management tool provider demonstrated its white label, no code solution that empowers financial institutions to help their customers save money on student loan repayments. Earlier this year, Payitoff was selected to participate in Mastercard’s Start Path Open Banking Program.


Photo by Pixabay

Donald Trump, Kamala Harris, and the Future of Fintech

Donald Trump, Kamala Harris, and the Future of Fintech

Which presidential candidate will be better for fintech over the next four years?

Of all the issues roiling the presidential campaign in 2024, it is safe to say that the future of fintech is not among the top two or three. Nevertheless, it is also safe to say that the fintech industry under a Trump administration will face different challenges and opportunities than it would under a Harris administration.

Let’s first look at how the policies of Republican candidate Donald Trump might impact fintech and financial services more broadly.


“The Crypto President”

Whether or not “they” are calling Donald Trump “The Crypto President,” the man who once called Bitcoin “a scam” has since had a change of heart when it comes to cryptocurrencies.

The now-famous quote — “You know, they call me the crypto President …” — comes from an ad the former president ran in August marketing his fourth series of non-fungible token (NFT) digital trading cards. Earlier this year, Trump suggested creating a “strategic national bitcoin stockpile” with the goal of ensuring that America is the “crypto capital of the planet.”

While not prominently noted on the Trump campaign’s website, the Republican party platform with regards to digital assets includes a reference to the opposing party’s “unlawful and unAmerican Crypto crackdown” on the one hand and opposition to “the creation of a Central Bank Digital Currency” on the other. The party, whose positions are likely identical to those of the former commander-in-chief, also pledges to defend the right of American citizens to mine Bitcoin and to self-custody of their digital assets.

Republican re-deregulation

The idea of a Republican president embracing deregulation in general has been baked into voter perceptions of the party since the 1980s, at least. And as Jamie Dimon, Chair and CEO of JPMorgan Chase, rails against regulators (“if you’re in a knife fight you better damn well bring a knife,” he recently told attendees at the American Bankers Association Convention), the question is whether the Trump administration is likely to supply Mr. Dimon with the silverware he seeks.

Looking again to the RNC platform, the most specific reference to deregulation is a pledge to “reinstate President Trump’s Deregulation Policies” as part of the former president’s plan to “Cut Costly and Burdensome Regulations.” If past is prologue, then Trump’s signing of the Economic Growth, Regulatory Relief, and Consumer Protection Act in 2018 could provide some clues. Here, we find initiatives to expand access to mortgage credit, incentivize capital formation, and provide additional protections for student borrowers.

Do tax cuts + tariffs = inflation?

Aside from tax cuts, the most noteworthy element of Trump’s economic plan is his embrace of tariffs on goods manufactured outside of the United States. In fact, the former president has gone so far as to suggest that the income tax be eliminated in favor of his new, tariff-based approach to funding government operations.

And while this is extremely unlikely, the combination of Trump’s tax cut proposals and his enthusiastic attitude toward tariffs could ironically pave the way for an economy that is more vulnerable to inflation. This could lead, ultimately, to higher interest rates and tighter monetary policy compared to where the American economy is at the end of 2024.

You don’t have to be a long-time, fintech veteran to remember the devastating impact that higher borrowing costs can have on the startup community — or its financiers. And it is hard not to fear that a “double-dip” resumption of these conditions could leave startups and their backers in an even more constrained and risk-averse position than they have been this year.


Now let’s look at how the policies of Democratic candidate Kamala Harris and how they might impact the fintech industry.

From big banks to junk fees

A story in today’s Washington Post highlights Vice President Kamala Harris’s tenure as California attorney general and her role in strengthening a “multibillion dollar mortgage settlement” with major banks in the wake of the Great Financial Crisis. Not only is this a significant component of Harris’s resume, it is also a tale she eagerly tells while on the campaign trail.

It is worth noting that, for all the fighting words, most observers expect the Vice President to be more business-friendly than the notoriously pro-labor current President. Nevertheless, it is easy to see a Democratic administration looking to fortify and even extend a range of consumer protections in financial services.

That said, the emphasis from the campaign is less about bashing the big banks and more about addressing the smaller annoyances of everyday consumer life. Under the banner of ‘Lower costs by protecting consumers from fees and fraud,’ for example, the Harris campaign pledges to ban junk fees across the board and make it easier to cancel unwanted subscriptions.

Economies of opportunity

The Harris campaign has touted its concept of an “Opportunity Economy,” in which the federal government plays an active role in helping individuals, families, small businesses, and communities maximize their ability to thrive in a capitalist economy. This includes launching a small business expansion fund that leverages low- or zero-interest loans to help entrepreneurs grow their businesses and create jobs. This “Opportunity Economy” also mandates that the federal government commit to allocating a third of its contracts to small businesses, reducing the number of excessive occupational licensing requirements, and helping small businesses cut bureaucratic red tape and file taxes more easily.”

The Vice President’s plan does target startups specifically, setting a goal of 25 million new business applications over the next four years, and a tenfold expansion of the startup expense deduction from $5,000 to $50,000. Additionally, Harris’s campaign calls for an “America Forward” tax credit designed to incentivize investment and job creation in “key strategic industries” as well as “scaling up and making permanent” the National Artificial Intelligence Research Resource. The latter is a shared research infrastructure that provides startups and researchers with access to computing power, data, and analytics tools to support innovation in AI.

Housing and the “sandwich generation”

Two areas of the Vice President’s agenda — the pledge to build more housing and the goal of making both day care and elder care easier and more affordable for caregivers — could have interesting impacts on financial services and fintech. The former, which includes a plan to build three million additional homes and provide $25,000 in down payment assistance, could send a jolt through the financial services industry that would impact bankers, lenders, and mortgagetechs alike. The campaign is also championing tax credits to encourage homebuilders to build affordable homes and a Neighborhood Homes Tax Credit, which supports “investment in homes that would otherwise be too costly or difficult to develop or rehabilitate.”

The latter proposal — to ease the financial burden of Americans who are caring for both young children and elder parents — does not make a prominent appearance in the Harris campaign’s website. But those who have heard the Vice President speak in recent weeks are familiar with the challenge, which she describes as the fate of the “sandwich generation.” The Harris campaign has suggested a number of remedies — from Medicare expansion to boosting the pay of homecare workers. What is interesting from a fintech perspective is the idea that resources devoted to eldercare in particular could draw attention to the work of fintech innovators from Golden, to Eversafe, to Bereev that specialize in providing financial services to seniors and those who are caring for them.

Many of these plans from the Harris campaign will require the approval of a Congress that could easily remain split between the two parties. While that may limit the scope of even the successful initiatives, it would provide the kind of balance (or, if you prefer, gridlock) that has often accompanied strong economies. And that, in itself, would be a good thing not a bad thing for fintech and financial services.


Photo by Element5 Digital

Fintech Rundown: A Rapid Review of Weekly News

Fintech Rundown: A Rapid Review of Weekly News

Halloween is right around the corner. But have no fear of being out of the loop when it comes to the latest in fintech news — Finovate’s Fintech Rundown has you covered!


Insurtech

Scotland-based insurtech Broker Insights launches in the U.S.

Payments

Mastercard introduces Bill Qkr to streamline billpay for merchants.

Payment orchestrator Yuno unveils Payout, a new feature that enables management of both pay-outs and pay-ins from within a single solution.

Pinwheel launches new subscription management tool, Bill Navigator.

Bluefin and Sycurio announce a strategic partnership to enhance payment security.

Earned wage solutions provider DailyPay secures $100 million from Citi to bolster its secured credit facility.

Identity management and verification

Cross-border payments infrastructure company Nium launches a real-time bank account verification solution, Nium Verify.

Lending

Card issuing platform Marqeta launches embedded Buy Now, Pay Later solution, Marqeta Flex.

Deposit and loan origination software solutions provider Amount introduces its AI Policy Optimizer to enhance credit, pricing, and fraud policy management.

Cryptocurrencies

Cryptocurrency exchange Bitstamp secures a MiFID Multilateral Trading Facility (MFF) license.

Digital banking

U.K.-based banking group Lloyds unveils new Link pay capability in its mobile banking app.


Photo by Yaroslav Shuraev

Finovate Global New Zealand: Business Banking, Wealthtech, and Cross-Border Payments

Finovate Global New Zealand: Business Banking, Wealthtech, and Cross-Border Payments

This week’s edition of Finovate Global showcases news from the fintech industry in New Zealand.


Business banking account Emerge secures investment

In a round led by Altered Capital, New Zealand-based fintech Emerge has raised approximately $7.3 million in Series A funding in its bid to build the country’s first challenger bank.

The round also featured participation from Icehouse Ventures, K1W1, NZ Fintech Fund, and Hard Yaka, a venture capital firm based in the U.S. Emerge will use the capital to support adding talent in marketing, sales, and product development. The company will also use the funds to accelerate its go-to-market strategy, including offering banking services to startups.

“Emerge was built to help Kiwi businesses do more, faster, better,” Emerge Co-founder Jovan Pavlicevic said. “In just a few minutes, you’ve opened as many Emerge accounts as you need, with features better than the banks, and team cards ready to go.”

A digital-first banking alternative, Emerge offers companies a single platform to manage their business finances. Emerge’s technology simplifies expense tracking, enables the creation of debit cards — including an unlimited number of virtual cards — and allows users to make and receive payments with a New Zealand business banking account backed by ANZ. Emerge provides bookkeeping and reporting tools and makes it easier for companies to track and manage their finances with a centralized view of their data. The company has also launched a service called EmergePay that converts a smartphone into a payment terminal.

Emerge evolved from a children’s financial literacy app called SquareOne that Pavlicevic and co-founder Jamie Jermain founded in 2020. Emerge was developed in January 2024, as the company shifted its focus toward providing banking services for SMEs, with the ultimate goal of becoming a neobank.

Headquartered in Auckland, Emerge was named to the Forbes Asia “Top 100 to Watch” in August.


FirstCape deploys wealthtech from InvestCloud

New Zealand’s largest wealth advice and asset management company, FirstCape, has partnered with InvestCloud to enhance the wealth management experience for advisors and clients alike. The deployment will help FirstCape increase the efficiency of its advisors, as well as provide a single platform for client engagement, experience, and advice at scale.

“We formed FirstCape with a stated intention of enhancing our client offering,” FirstCape CEO Malcolm Jackson said. “Integrating InvestCloud’s tools that streamline portfolio management and order execution is part of delivering on that promise. We continue to be focused on providing a complete suite of services tailored to every client’s unique needs at whatever stage of their investment life cycle.”

With more than 120 advisors and more than $30.3 billion (NZ $50 billion) in assets under management, FirstCape was forged earlier this year through the combination of four entities: JBWere NZ, Jarden Wealth, Harbour Asset Management, and BNZ Investment Services. The company has already deployed two InvestCloud solutions: Portfolio Manager and Order Capture. Portfolio Manager enables advisors to manage client portfolios with deeper insights that lead to tailored investment proposals. Order Capture provides a seamless interface for trading across asset classes, boosting operational efficiency by enabling advisors to act faster in response to client needs.

“We are thrilled to see the tangible success of our partnership with FirstCape as they embark on this modular digital transformation,” InvestCloud President of Digital Wealth International Christine Mar Ciriani said. “By leveraging our full suite of innovative front-office solutions, we are helping FirstCape create a robust digital backbone that will drive their growth, streamline advisor efficiency, and elevate client experiences.”

A global wealthtech company, InvestCloud serves wealth and asset managers, wirehouses, banks, RIAs, and insurers. InvestCloud’s clients represent more than 40% of the $132 trillion in total assets globally. A provider of digital wealth management and financial planning solutions since 2010, InvestCloud was named a CNBC “World’s Top Fintech Company” earlier this year. The firm is headquartered in West Hollywood, California.


International payments specialist Ebury arrives in New Zealand

Ebury, a specialist in international payments and collections, opened new offices in New Zealand this week. The move is designed to help the company provide a range of services to SMEs in the country, including cash management strategy and foreign exchange risk management.

“At Ebury, we embrace the complexity and risk of daily cross-border payments that enable business growth, in a way that traditional banks do not, or cannot,” Ebury Managing Director for APAC, Rick Roache said. “We make the sophisticated products and services that banks typically reserve for their biggest clients accessible to SMEs.”

The New Zealand office represents Ebury’s 40th office worldwide, and comes six years after Ebury expanded to neighboring Australia. The move to New Zealand also supports the company’s presence in nearby Shanghai and Shenzhen in China.

“Right now there are few options for SMEs looking for cross-border payment solutions and local advice in New Zealand,” Roache added, “so we’re really excited to bring our innovative technology platform into the market supported by a ‘boots on the ground’ team that differentiates us from other providers.”

Headquartered in London and founded in 2009 by a pair of Spanish engineers, Ebury serves primarily SMEs and mid-cap companies with payments, collections, and foreign exchange services in more than 130 currencies. Santander acquired a minority stake in the company for $459 million (£350 million) in 2020, and added to its stake two years later. With more than 1,700 employees across 25 countries, Ebury is reportedly preparing for an IPO in 2025 that would value the company at as much as $2.2 billion (£2 billion).


Here is our look at fintech innovation around the world.

Latin America and the Caribbean

  • Warburg Pincus acquired a minority stake in Brazilian accounting-based fintech Contabilizei for $125 million.
  • PXP Financial teamed up with Latin American payments platform Kushki.
  • Brazilian paytech Barte raised $8 million in Series A funding in a round led by AlleyCorp.

Asia-Pacific

  • Singapore-based finance platform for businesses, Aspire, secured in-principal approval for the Major Payment Institution license from the Monetary Authority of Singapore (MAS).
  • Bank of Hangzhou teamed up with Malaysia’s Maybank to support Chinese businesses as they expand operations in Southeast Asia.
  • Vietnamese private bank VPBank partnered with customer engagement platform CleverTap.

Sub-Saharan Africa

  • Somalia’s Premier Bank has teamed up with Mastercard and Tappy Technologies to launch Tap2Pay, a tokenized-passive payment wearable.
  • Fintech provider Flutterwave partnered with 9jahotel.com to launch a point-of-sale system to enhance hotel management in Nigeria.
  • Nigerian cryptocurrency exchange Yellow Card secured $33 million in Series C funding.

Central and Eastern Europe

  • Romanian payment service Pago secured $2.5 million (€2.3 million) to fuel expansion.
  • Budapest, Hungary-based B2B payment solutions provider, PastPay, raised $13 million (€12 million) in Series A funding.
  • Romania’s national mobile payment system, RoPay, went live this week.

Middle East and Northern Africa

  • UAE’s National Bank of Fujairah to deploy banking technology from Intellect Global Transaction Banking (iGTB).
  • Cross-border payments company Thunes expanded its Direct Global Network to Egypt.
  • Morocco-based CIH Bank turned to Backbase for its Engagement Banking platform.

Central and Southern Asia

  • Mastercard opened a new tech hub in Pune, India.
  • Fingular, a neobank based in Singapore, launched a new digital lending business in Bangladesh.
  • TBC Bank Uzbekistan secured a $10 million line of credit from Switzerland’s responsAbility Investments AG. Read our Finovate Global interview with TBC Bank Uzbekistan’s Head of International Business Oliver Hughes.

Photo by Donovan Kelly

Streamly Snapshot: Leveraging AI, Insights, and Data in Financial Services

Streamly Snapshot: Leveraging AI, Insights, and Data in Financial Services

One of the most popular use cases for AI in financial services is to leverage the technology to help companies deal with the challenge and opportunity of unstructured data.

In our latest Streamly interview from FinovateFall last month, Finovate VP and host Greg Palmer sits down with Perry Rotella, Managing Director of Financial Services at Box, to discuss the growth of unstructured data within financial institutions, the challenges these firms face in managing this data, and the role AI can play in helping them analyze unstructured data to enhance everything from personalization to compliance.

“Unstructured data really represents the vast majority of data in organizations. IDC did a study last year that found that 90% of an organization’s data is unstructured. And it’s been really challenging to extract insights out of that data at scale. What we’ve been finding working with customers is we can supercharge pulling insights out of that content, driving workflows for downstream processing, and really look across many documents to summarize and personalize communications with clients.”

The “Intelligent Content Cloud” company, Box offers a single platform that enables organizations to drive collaboration, manage the content lifecycle, secure critical content, and transform business workflows using enterprise AI. Founded in 2005 and headquartered in Redwood City, California, Box includes AstraZeneca, Morgan Stanley, and Nationwide among its customers.

In his role as Managing Director, Financial Services, Rotella provides leadership across product, marketing, business development, sales, and customer success teams. He is responsible for driving engagement with key strategic accounts, as well as customer satisfaction and retention.


Photo by Kevin Ku