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Tracking fintech, banking & financial services innovations since 1994
A collaboration between digital customer service innovator Glia and credit union membership service organization (CUSO) Members Access Processing (MAP) will help credit unions better serve their members via their channel of choice – whether it is messaging, video banking, voice, cobrowsing, or a combination of options.
“Consumers expect every business they interact with to deliver quick, seamless service and support, and their credit unions are no exception,” Glia co-founder and CEO Dan Michaeli explained. “By partnering with us and making Digital Member Service a critical part of their digital transformation, MAP will be able to help its financial institution clients boost member satisfaction and loyalty while strengthening their overall competitive positions.”
Glia combines on-screen collaboration and AII-enabled customer assistance to offer a Digital Customer Service solution that enriches web and mobile experiences and improves engagement. The company’s platform not only meets customers on their channel of choice; the solution enables the service representative and customer to transition seamlessly between chat, audio, video, messaging, and phone as needed during the course of the query to ensure that the customer’s needs are met.
“As digital usage continues to rise, it’s a strategic imperative for credit unions to be able to form strong member relationships from within digital channels,” MAP president and CEO Cyndie Martini said. “Glia’s platform allows for credit unions to engage members from where they are in their journey, eliminating the need for disjointed, clunky phone experiences. This ultimately drives efficiencies for the credit union while creating a more cohesive, enjoyable experience for members.”
Most recently demonstrating its Best of Show-winning technology at FinovateSpring earlier this month, Glia has teamed up with more than 150 banks, credit unions, insurance companies, and other financial institutions since its inception in 2012. This year, in addition to its collaboration with MAP, Glia has teamed up with Abe.ai, an AI-powered virtual assistance solution provider from fellow Finovate alum Envestnet | Yodlee, and partnered with low code digital automation platform provider Newgen Software. Glia began the year with an announcement that Illinois-based BCU, a 294,000+ member credit union with $4.2 billion in assets, has selected its platform to enhance digital engagement with its members.
“Member service has always been one of our primary differentiators, and we recognized the need to evolve our approach to keep up with changing member preferences by extending our exceptional service into digital channels,” BCU SVP of digital strategy and delivery Carey Price said. “With Glia’s platform, we will be able to provide a more modern, convenient experience for members that still allows us to form meaningful relationships digitally. We believe this will be a major competitive advantage moving forward.”
Our New Startup Highlight, launched this spring, gives us an opportunity to showcase lesser known fintech innovators that might otherwise fly under the radar.
This week, we feature five such companies — all of whom are both recent Finovate alums as well as being founded within the past year or so. Special congratulations to Dbilia and Proptee, two startups barely a year old that nevertheless wowed our Finovate audiences this year, earning Best of Show trophies in their Finovate debuts.
FinovateEurope’s Youngest Startups
Founded last year and headquartered in Vancouver, British Columbia, Dbilia leverages blockchain technology and non-fungible tokens (NFTs) to provide a digital marketplace for collectables and memorabilia. The company won Best of Show at FinovateEurope for its demo of its marketplace, as well as its demonstration of NFT creation, automatic NFT collection storage, and NFT shop setup. Dbilia was founded by Everett Kohl, who is the company’s CEO.
Less than one year old, Proptee made its Finovate debut at FinovateEurope in March, demonstrating its commission, property stock exchange. Proptee enables investors to buy and sell shares in real estate that is listed by property owners on its platform. The technology, which helped the company earn Best of Show honors at FinovateEurope in March, combines the liquidity and transparency of the stock market with the stability of real estate investment. Proptee was co-founded by Benedek Toth (CEO) and Alexandru Rosianu (CTO) and is based in London, U.K.
Three Startups from FinovateSpring
An insights platform that helps financial services companies and other organizations optimize for financial health, Attunedemoed its technology at FinovateSpring earlier this month. The company, founded in January 2020 and headquartered in Chicago, Illinois, offers firms a robust assessment tool that measures the financial health of both individuals and populations over time. The solution then leverages nationally-representative, longitudinal benchmarks to help clients understand and operationalize the results. John Thompson is President.
Giving community financial institutions the kind of real-time visibility into client data that larger institutions have is the mission of San Mateo, California-based Finalytics.AI. Launched in January of 2020, Finalytics.AI made its Finovate debut at FinovateSpring. At the conference, the company showed how its platform leverages machine learning dynamic segmentation, and dynamic content creation to help community-based FIs better understand and serve their customers. The technology also helps them compete with the digital prowess of the big banks and digital-only institutions. Craig McLaughlin is CEO.
Headquartered in Kirkland, SecureSavedemonstrated its workplace savings program at FinovateSpring earlier this month. The company offers a savings app that is designed to help employees build an emergency fund easily and automatically. By partnering with employers, SecureSave makes emergency savings a “high impact new benefit” that companies can use to support the financial wellness of their workers. CEO Devin Miller and CTO Bassam Saliba co-founded the company in the fall of 2020.
“We are delighted that Astorg and Bridgepoint have chosen to invest in our company, providing us with the financial strength required to pursue our ambitious high-growth strategy,” Fenergo founder and CEO Marc Murphy said. “Both Astorg and Bridgepoint have enormous experience and credibility in our sector, something I am keen to leverage over the coming years. Ultimately, we only exist to serve the needs of our customers. We are looking forward to partnering with them in the next phase of our development.”
Founded in 2009 and headquartered in Dublin, Fenergo made its Finovate debut three years later, demonstrating its innovative client onboarding and account opening management solution. Since then, Fenergo has established itself as a major player in the space, partnering with 32 of the world’s top 50 financial institutions, as well as technology companies like IBM, PwC, and Luxoft. The company says its technology has provided clients with 82% reduction in onboarding times, 34% savings in audit costs, and 7x ROI in four years or less.
Fenergo began the year with the launch of its KYC & Onboarding for Salesforce solution, connecting its client lifecycle management (CLM) technology and regulatory intelligence with Salesforce’s CRM. The integration makes it easier for banks and other financial institutions to enhance the customer experience by providing a more seamless onboarding process.
“In today’s highly challenging business environment, there is no margin for error in delivering exceptional, digital, and joined-up customer experiences,” Murphy explained when the new offering was launched. “Automation is key so that customers can be onboarded without unnecessary manual intervention in the back-end processes. Salesforce is the launchpad for automated onboarding while Fenergo ensures compliance by design through API-powered multi-channel orchestration.”
“nCino has a proven track record of helping financial institutions innovate while optimizing their processes,” nCino Director of Strategic Partnerships in APAC Zameer Momin said. “As more and more financial institutions are embarking on their business transformations, we are truly excited to be able to offer the power of KPMG Australia’s banking operations knowledge with nCino’s cloud technology to help create a robust and scalable digital experience.”
nCino’s Bank Operating System leverages the Salesforce platform to offer financial institutions a complete, end-to-end banking solution. nCino’s technology integrates with the institution’s core systems, and combines CRM, onboarding, account opening, loan origination, deposit accounts, credit analysis, ECM, and instant reporting capabilities. nCino notes that its client institutions have experienced a 92% reduction in servicing costs, a 54% reduction in policy exceptions, a 40% decrease in loan closing time, and a 22% increase in efficiency using its cloud-based Bank Operating Systems. These FIs have also experienced a 1.2x increase in account opening completion rates.
KPMG Australia Partner Alex Moreno pointed to the changing nature of the financial services landscape in Australia – including the arrival of both new digital competitors and increased regulation – as reasons for the collaboration with nCino. “Customers are expecting a better experience from their bank,” Moreno said. “Most banks have challenges with operational efficiency and internal time to competency, and secure and responsible lending is in the spotlight. The combination of KPMG’s Banking Operational Excellence Practice and nCino’s Bank Operating System is well positioned to help navigate these challenges.”
One of the great things about the return of FinDEVr was the opportunity to showcase the men and women behind the technology innovations that are driving fintech today. From veteran CTOs to up-n-coming developers, FinDEVr was a great opportunity to learn from – and celebrate – the talent behind the technology.
At FinDEVR this year, I had the opportunity to chat with Trevor Marshall, Chief Technology Officer with New York-based fintech Current. Starting out as a financial wellness solution for young people and their families, Current has grown into a neobank challenger that offers mobile payments, online banking, and other financial services. The company secured $220 million in Series D funding in April and, this month, announced a partnership with decentralized finance platform Acala. This first-of-its-kind alliance establishes a new category of finance, hybrid finance (HyFi), that leverages applications from both traditional and decentralized sources.
“We created Current because we could see how money was being re-networked through new technologies,” Marshall said. “Our initiative with Acala allows us to flex this muscle we have been developing for the past six years.”
Marshall’s interest in alternative payments was on display in 2015, when he built a Ripple payments prototype for Current. After gaming out the prototype’s flaws, he tried an Ethereum-based process – which he also found insufficient for Current’s needs. With this week’s partnership with Acala, Marshall believes that the ability to introduce in-app decentralized finance solutions into the Current platform may now be soon at hand.
“In some ways, this partnership is really just the beginning of the actual rollout of what we’ve been building toward this whole time,” Marshall said.
At FinDEVr, Marshall talked about recent innovations in payments, specifically how technology is enabling new types of payment transmission options. He also explained how fintechs and other companies are working to integrate alternative payments, including cryptocurrencies and API-based processing into their offerings.
Here’s a sample from our conversation. The full interview with Trevor Marshall will be available On Demand in the days to come.
A pair of identity solution providers – Ping Identity and ProofID – have partnered to enhance identity security for U.K.-based Tesco Bank.
The banking division of Tesco, the largest supermarket retailer in the U.K., Tesco Bank deployed both Ping Identity’s PingAccess and PingFederate to secure key applications. With ProofID as the bank’s implementation partner, the integration – which involved creating a single-factor login process deployed across a private AWS cloud – took only 12 weeks. Importantly, the solution “allow(ed) us to consolidate disparate identity data,” said Tesco Bank security architect David McConchie, “laying the foundation for a common customer identity.”
PingAccess is PingIdentity’s centralized cloud identity and access security solution for apps and APIs. The technology provides secure access down to the URL level and can secure APIs by applying policies to disallow specific HTTP transactions to users in untrusted contexts. PingFederate is an enterprise federation server that enables user authentication and single sign-on. The solution functions as a global authentication authority to enable authorized entities to securely access applications from any device.
“We saw how we could use PingAccess and PingFederate to work across web, mobile and API. The ease with which we could deploy across channels was a critical factor, along with the data governance capabilities,” McConchie said. “Ping Identity gives us the flexible authorization capabilities we need to minimize friction and deliver a customer-centric experience.”
A Finovate alum for nearly 10 years, Ping Identity was founded in 2003 and is headquartered in Denver, Colorado. Named a Top Workplace by The Denver Post earlier this month, Ping Identity partnered with global logistics provider DB Schenker in April, and launched its new, cloud-based identity verification service, PingOne Verify, in February.
Ping is publicly-traded on the New York Stock Exchange under the ticker PING. With a $1.2 billion valuation upon its IPO in September 2019, the company currently has a market capitalization of $1.9 billion. Andre Durand is founder and CEO.
Earlier this year in our conversation on diversity in fintech and financial services, we looked at a partnership between Paybby, a challenger bank focused on Black and Brown communities; Carver Federal Savings Bank, an African-American owned bank; and Finovate alum Boss Insights.
Today, we pick up that conversation from the fintech’s perspective, talking with Boss Insights founder and CEO Keren Moynihan about her company’s innovations in the field of business-data-as-a-service, its participation in the Paycheck Protection Program, and the importance of impact and meaning when it comes to providing financial services.
Boss Insights specializes in Business Data as a Service. What does this mean?
Moynihan: We work with fintechs and private lenders, banks, and credit unions. We work with their business lending groups; it could be small and medium business lending, SBA, invoice factoring, commercial, all sorts of business lending types. And what we are giving the lenders is access to their business customers’ financial data in minutes. It sounds impossible, but actually only takes the lenders one hour of their time to set up.
What we’re enabling is for them to be able to pull real-time accounting information, banking, or commerce information on demand.
When you look back on 2020, what are your biggest takeways?
Moynihan: In March 2020 I was speaking with (a reporter) at a conference and she asked for a direct quote responding to “how are fintechs and entrepreneurial companies going to be responding to COVID?” And I’ll never forget it because I said, “Look, fintechs thrive on challenges and this is an unprecedented challenge but we will be looking at ways to respond to it.” Two hours later, we all got an order that the economy was going to shut down, that we were all going to isolate. I don’t think anyone knew what was happening. I called the reporter and said “I know what I said, but …” I knew I was going to eat my words, because this was on another level. She laughed and said, of course, and she appreciated my call.
That was more than a year ago. The next two weeks were an onslaught. This was before PPP. This was before any kind of government funding and people really did not know what was happening. And unless you were in it, it’s really hard to describe it. What we did as a company was that we saw in all the news articles there wasn’t enough personal protection equipment, we started to get reports out of Italy, it was a really scary time. Now people at Boss Insights could not create masks. But we did see that if you stopped a company from being able to make sales, they are not going to be able to say alive and to be able to grow.
I asked myself, how do you support the economy? Right away we said we will offer part of our technology for free for any lenders who will support new businesses. And by new businesses, I meant new business relationships with the lender. That is a harder uplift. And as a result of that, everything started to grow for us. Technology companies reached out. Banking companies reached out. We were covered in an industry journal and, as a result of just that one piece, we had so many people call us. And we learned so much just by being able to say we can help.
How much of what you’ve learned will you be able to translate into new initiatives and future growth?
Moyinhan: There are a lot of things that I see changing, and then there’s an even bigger category of things I wish would change and hope will change. And time will tell. One word, very overused, is digitization. That’s going to endure. CB Insights reported that banks were losing about 1% market share each year, so give or take 9% or 10% over a nine year period. In 2020, 9% was lost in one year. A couple more years like that and we’re looking at a very different economy.
That really made the industry stand up and take notice. Back in March 2020, the same lenders that were telling me that they had everything under control and were ready to go, were the same ones that admitted to me on private calls that they were placing orders for laptops at Costco. They literally could not get laptops from regular commercial suppliers and were ordering them from Costco because they couldn’t get them anywhere else.
This points to one trend: people were a lot more honest about where they were (in terms of digital transformation) because you couldn’t just say you had digitized, it was actually being tested. I believe that trend is going to endure because the expectations of people, of businesses, have changed. We all ordered groceries online for awhile. I don’t think that was true before 2020. We are all expecting that these documents and forms that you have to go into branches for will be available online.
That is the biggest thing I can say that has changed. The one thing that I hope will change is the collaboration. We put out something in the American Banking Association saying that social distancing led to social collaboration. What I mean by that is that people stopped talking and they started listening. This includes Boss Insights. We stopped talking about what we’re selling and we started just asking “what do you need?” And I do hope that trend continues. It’s mirrored in other areas outside of financial services. We think these things were long overdue. It’s not a trend that is continuing in the way that I would have hoped. But I do see a lot of changes and this issue surfaced in the second round of PPP. People were open to having conversations. They brought decision-makers in the room. People didn’t want to have high-level discussions. They wanted to clearly tell you “I need this. Can you get it for me?” Then it’s our turn to talk about what we can do.
That amount of collaboration is unprecedented before COVID, and we just hope that it continues.
Tell us about the importance of working with small business owners who struggled to access support from relief programs like PPP.
Moyinhan: In the middle of PPP I was on a podcast called The Powerful Ladies podcast and it was with Kara Duffy. All of this got arranged because of Sharifah Hardie, who also runs a podcast and we had been on her podcast also. There was a woman there named Ronda Brunson. She has a consulting practice where she works with people to educate them on financial health, people who would not necessarily have had that training. We learn a lot of things in school, but financial health is not one of them, and if you have not had that education elsewhere where are you going to get it? She empowers people.
As I’m listening to all of these incredibly accomplished women and what they do in their business lives, she heard what I was doing. I was a little bit the oddball out because I was working with businesses and everyone else was working with individuals. She said, “I hear what you do, but the first round of PPP got a little bit of social notice because it’s supporting large businesses.” The second round of PPP did correct for this. But at that time we didn’t know that was going to happen. She said “how are you actually working to get capital into the hands of people who wouldn’t get access to it?”
I knew exactly what she meant. I knew that she meant people who were either female-run companies or visible minority-run companies. She didn’t say it explicitly, but that was exactly what she meant because those were the people that she was working with on a daily basis.
The way the lending industry works is that it’s based on a percentage of the amount of the loan. Everything is based on that. The costs are the same whether the loan is two million dollars or $200,000 – so who’s going to get more resources? It’s not that banks and credit unions and private lenders are trying to do it this way, it’s that the costs don’t scale down but the revenue does. What I saw from banks at that time is they were working until two or three in the morning. What I’ve heard from the CEO of Carver Bancorp, Michael Pugh, is that he’s been on the phone with clients to get their documents in – which people couldn’t believe, but this is the dedication. And what (Brunson) was asking me was: “what exactly are you doing to ensure your technology gets in the hands of people who will make sure that the disenfranchised will get access?”
And I never forgot it and I started looking immediately. Because for the people at Boss Insights, it is about accelerating business lending from months to minutes. But it’s also about impact and meaning and making sure businesses are evaluated on their merit. It is because of Paybby that we got connected to Carver. And it is because of Paybby and Carver that we are in a position to answer her and say, Ronda, now I can tell you we are doing something.
In some ways, we just started listening. We listened for when the SBA announced that there was going to be a week in advance for lenders focused in this area. And we listened when Paybby said “we have a lender who is ready to do this uplift.” And the collaboration that Paybby and Carver and Boss Insights have is a daily investment to make sure that things are running smoothly so businesses can apply.
Read more about the partnership between Paybby, Carver Federal Savings Bank, and Boss Insights.
In a round featuring new investors Saints Fund and Eric Benhamou of Benhamou Global Ventures, cross-border transaction monitoring solution provider ThetaRay has raised $31 million in new funding. Led by JVP and BGV Funds, the investment round also featured participation from current investors OurCrowd, Bank Hapoalim, SBT, and others. The funding takes the Israel-based company’s total capital to more than $90 million and will be used to help ThetaRay bring its cloud-based, transaction monitoring solution to new markets.
“We are on the verge of a real revolution in securing the global financial system,” ThetaRay CEO Mark Gazit said. “During this period, when the cross-border payment network has become the lifeblood of the world trade infrastructure, ThetaRay is here to instill certainty and reduce risks in secure, cross-border payments.”
ThetaRay’s announcement comes as the governments of both Nigeria and the Ukraine have implemented ThetaRay’s technology to protect cross-border payments from financial crime. The cross-border payments market, estimated at $25 trillion a year, increasingly has been targeted by financial criminals in the post-COVID environment. Unfortunately, the response to this threat has involved tightened controls and enforcement that have resulted in challenges – from slow service to outright blockages – for many of those businesses and banks that need to make legitimate cross-border payments.
To this end, ThetaRay’s SaaS offering analyzes SWIFT traffic, risk indicators, and data from clients, payers, and payees to spot patterns and anomalies that are indicative of suspicious activity – including money laundering and terrorist financing. The technology leverages a proprietary approach to machine learning called “artificial intuition” which simulates the decision-making aptitude of human instinct and subjectivity. Referred to as the “fourth generation of AI,” artificial intuition is being applied to help financial institutions spot large-scale, more sophisticated cybercrime strategies by analyzing the various parameters of the massive number of individual transactions that may make up a given fraud attempt.
“This revolution will enable many organizations and people around the world to transfer money faster, more securely, and with far fewer fees and stops along the way,” JVP founder and chairman Erel Margalit said. “What Swift did to the banking world 25 years ago, ThetaRay will do to the banking world in the next ten years.”
Founded in 2013 and making its Finovate debut two years later at FinovateFall, ThetaRay launched its cloud-based, anti-money laundering (AML) solution for cross-border payments last month. Also in April, the company appointed former Fundtech/Finastra Payments executive Dagan Osovlansky as its new Chief Product Officer. ThetaRay also won the Transaction Security Innovation Award this spring from the FinTech Breakthrough Awards program.
Finovate Global extends a special thanks to the demoing companies, keynote speakers, and attendees that joined us for FinovateSpring this week via our digital platform. On Demand video from the conference will be available soon.
And for Finovate Global readers with an interest in innovators from outside of the U.S., here are some of the companies to look out for when the On Demand video is made available in the coming days.
Aisot Technologies (Switzerland) with its technology that provides next-generation, real-time analytics and forecasts, allowing financial services to enhance returns, reduce risks, and increase efficiency.
Coconut Software (Canada) with its customer engagement platform for financial institutions that want to improve their digital and physical engagements.
DigiShares (Denmark) with its white-label platform for tokenization of real estate to provide automation and liquidity to the real estate markets.
Dreams (Sweden) with its technology that leverages cognitive and behavioral science to help banks increase their end users’ financial wellbeing and engagement, and attract new audiences. Best of Show winner.
Flybits (Canada) with its customer experience platform for the financial services sector, delivering personalization at scale.
FormHero (Canada) with its SaaS solution that enables rapid creation of digital front-end experiences to solve for complex data collection needs.
In a round led by SoftBank Vision Fund 2, online fraud and abuse prevention specialist Arkose Labs has raised $70 million in Series C funding. The San Francisco, California-based company will use the additional capital to support platform development, hire new talent, and fuel global expansion.
This week’s investment takes Arkose Labs’ total capital to $114 million. Also participating in the financing were Wells Fargo Strategic Capital and existing investors M12 and PayPal Ventures.
“With Masa and the team at Softbank, we have a partner who matches our ambition for eradicating fraud online by means of disrupting the economic ROI for bad actors,” Arkose Labs founder and CEO Kevin Gosschalk said. “At Arkose Labs, we are building a portfolio of capabilities that can adapt and respond based on the fraudsters’ techniques to ensure we are maximizing the impact to them whilst minimizing any form of friction to good users.”
A Best of Show winner in its Finovate debut at FinovateSpring in 2019, Arkose Labs specializes in defending neobanks, ecommerce companies, payment firms, insurers, and other businesses against a range of cybercrimes including account takeover and both payment and new account fraud. Founded in 2015, Arkose Labs offers an authentication platform that invisibly identifies the context, behavior, and past reputation of a each request, classifying it as Authentic or Inauthentic. Authentic requests are passed on to the enterprise, while Inauthentic requests are remediated by dynamic defenses that generate continuous losses.
This is part of the company’s strategy, articulated by Gosschalk at FinovateSpring, to “break hacker economics by making it more expensive for the bad guys to get in than the data they are getting out.” He added “if you do that, they give up and move on.”
In its funding announcement, Arkose Labs highlighted a number of key milestones the company has met since its last funding – a $22 million Series B round – in March of 2020. These accomplishments include analyzing more than 15 billion online sessions last year, stopping more than four billion attacks; the opening of regional EMEA headquarters in London and a doubling of the company’s workforce. Arkose Labs also announced a number of C-suite hires over the past year, including a new Chief Operating and Financial Officer, a new Chief Product Officer, and a new Chief Security Officer and VP of Information Technology. The company also pledged to make additional hires this year to lead operations in North America, Australia, and Europe.
“With Arkose Labs’ successful expansion in the financial services industry, this signifies a continued digital shift in banking,” Gosschalk said. “(It) requires a customer-centric approach that kicks the bad guys out of online operations, while maintaining the highest levels of convenience and usability that financial services operations require.”
In a round led by Group 11, banking app Lili has secured $55 million in Series B funding. The capital will help the New York-based fintech grow its product range over the next few months. This will include the addition of new features for invoice and payment management and a new loans product.
“We’ve created the tools you need to spend more time building your venture and less time on things that historically your employer would handle: sorting expenses, managing financials, and filing taxes,” Lili CEO and co-founder Lilac Bar David explained.
The Series B took the two-year old company’s total capital to $80 million. Also participating in the investment were Target Global and AltaIR.
Having doubled its account base over the past six months and currently boasting 200,000 users, Lili offers real-time expense management, tax preparation, and no-fee accounts designed for freelancers and gig economy workers. Lili also provides direct deposit and a Visa business debit card with free ATM withdrawals at more than 32,000 locations.
Named to the Forbes Next 1000 list for 2021, Bar David co-founded Lili having spent three years as CEO of Israeli challenger bank, Pepper. Along with current Lili CTO and co-founder Liran Zelkha, Bar David’s goal was to build a solution for workers in the freelance economy that combined banking and business management services into a single platform. She estimated that Lili has saved its users 60 hours on administrative tasks and $1,700 a year in fees, costs, and tax savings.
The 60 million freelancers in the U.S. – more than a third of the workforce – often struggle to secure timely payment for services rendered, accurately meet tax obligations, and manage their overall financial work/life balance. With the expectation that this relatively young cohort will only grow in size over time, investors like Group 11 see Lili as well-positioned to take advantage of this evolution in the “future of work.”
“Lilac and Liran’s forward-looking vision is changing how modern workers manage their finances, while saving them valuable time and money,” Group 11 founding partner Dovi Frances said during the company’s seed funding round announcement just under a year ago. “Lili is redefining banking for freelancers and we’re thrilled to be partnering with the team.”
The people have spoken and the votes for Best of Show for the second, all-digital FinovateSpring have been counted. After two days of innovative fintech demos, here are the companies that have been awarded Finovate’s top prize.
Dreams for its financial wellbeing platform that helps banks attract the new generation and create superior digital engagement by leveraging the latest insights from cognitive and behavioral science.
Glia for its digital customer service platform that connects financial institutions to their customers using chat, voice, video, co-browsing, and AI.
Signal Intent for its financial calculators for the digital age – built to win you more customers, capture better customer data, and help you move fast in the era of digital transformation.
Thank you to all of our demoing companies, our speakers and presenters, our sponsors and partners and, of course, our wonderful audience and digital attendees.
Stay connected to the Finovate blog for more from our FinovateSpring companies and presenters, as well as updates about our upcoming events in July for FinovateAsia and our return to in-person conferencing in September for FinovateFall.
Notes on methodology:
1. Only audience members NOT associated with demoing companies were eligible to vote. Finovate employees did not vote.
2. Attendees were encouraged to note their favorites during each day. At the end of the last demo, they chose their three favorites.
3. The exact written instructions given to attendees: “Please rate (the companies) on the basis of demo quality and potential impact of the innovation demoed.”
4. The three companies appearing on the highest percentage of submitted ballots were named “Best of Show.”
5. Go here for a list of previous Best of Show winners through 2014. Best of Show winners from our 2015 through 2020 conferences are below: