Square Launches Business Bank

Square Launches Business Bank

It’s just a little business banking between friends for now. But the announcement this week that SME payments platform Square is launching an in-house bank is the latest instance of fintechs leveraging banking services to maximize customer engagement and grow their customer base.

Square Financial Services, based in Salt Lake City, Utah, began operations at the beginning of the week, and will function as an independently governed subsidiary of Square offering business loans and deposit products for its merchant sellers. Previously leveraging a partnership with a third-party bank to offer financing via its Square Capital solution, the new “industrial bank” will now provide underwriting and loan origination for the company’s lending product.

According to Square, its Square Capital division facilitated 57,000 loans in Q4 of 2020 and facilitated $857 million in Paycheck Protection Program (PPP) loans to 80,000+ SMEs. Additionally, 58% of Square Capital’s loans go to women-owned businesses, with 35% going to ethnic minority-owned firms. These figures compare favorably to those of traditional lenders, whose financing tends to support female-owned SMEs 17% of the time and minority-owned companies 27% of the time.

“Bringing banking capability in-house enables us to operate more nimbly, which will serve Square and our customers as we continue the work to create financial tools that serve the underserved,” Square Chief Financial Officer Amrita Ahuja said. Ahuja, who is also Executive Chairwoman of the board of directors for Square Financial Services, added, “We thank the FDIC and Utah DFI for their partnership enabling us to reach this milestone, and look forward to continuing to expand access to financial services at this critical time for small businesses.”

Square Financial Services won charter approval with both the FDIC and the Utah Department of Financial Institutions. The entity will be led by CEO Lewis Goodwin, with Brandon Soto serving as Chief Financial Officer and Samantha Ku as Chief Operating Officer.


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Cryptocurrencies and the Road to a Public Coinbase

Cryptocurrencies and the Road to a Public Coinbase

From its role as a digital currency innovator to its controversial, politics-free workplace stance, Coinbase continues to be one of fintech’s most compelling stories. And with the company moving ever closer toward a becoming a publicly-traded firm, attention on the San Francisco, California-based digital currency exchange only has intensified.

There may be no better example of this dynamic than an article published on Bloomberg.com this week headlined “Coinbase Is a $100 Billion Crypto Cult.” The author, Jared Dillian, is an investment strategist who wastes little time in letting readers know where he stands on a platform that “has frequent service outages, nonexistent customer service, and sky-high transaction costs.”

Nevertheless, as Dillian acknowledges, there are precious few alternatives for individual cryptocurrency investors. Moreover, much of his dissatisfaction seems to stem from an unfavorable comparison between Coinbase and discount stock brokerages – which have very different histories as well as very different ways of generating revenue.

As for the cult reference, that too has less to do with Coinbase and more to do with the author’s take on the contemporary enthusiasm/mania for cryptocurrencies. If you believe that investment in Bitcoin and other digital assets “has crossed over into religion territory” and represents “an investment cult,” then it is understandable to be critical of an institution that facilitates the behavior. But that, as Dillian indicates, is akin to blaming the store for selling picks and shovels to the gold miners.

What is Coinbase eight and a half years after its launch in 2012 (and six and a half after its Finovate debut)? Will its going public mark the beginning of a new era in digital asset adoption by institutions and individuals? Or, as has been the case in the past, will the news signal, if not an end, then at least a pause in what has been a surge in interest in cryptocurrencies since the spring of 2020?

Here’s what we know: Coinbase has filed with the SEC to go public by way of a direct listing, selling shares directly to the public rather than via a traditional IPO. The company will trade on the Nasdaq under the ticker COIN. In terms of the company’s current valuation, at its most recent funding in 2018, Coinbase was valued at $8 billion. More recently, Axios has reported that Coinbase was valued at $100 billion when it sold shares on the Nasdaq Private Market earlier this year.

Coinbase currently has 43 million verified users (up from 12,000 in 2012). The company has a lifetime trading volume of $456 million and currently has more than $90 billion in assets on its platform. In fiscal 2020, the company experienced trading volume of $38 billion more than double that of fiscal 2018. And perhaps most critically, Coinbase has begun to secure the kind of institutional support that both the company and the cryptocurrencies it manages need. The company reported having 7,000 institutional customers as of the end of 2020, a seven-fold increase over 2017. Revenue growth also has been strong for Coinbase, with the company achieving revenues $1.3 billion in fiscal 2020 compared to $533.7 million in fiscal 2019.

What does this mean for a publicly-traded entity? The best case for $COIN may rest in its ability to serve as a safer haven for crypto-curious investors who do not have the interest in analyzing – or even deeply understanding – individual digital assets. Coinbase could find itself serving a role, in the near-term, that might otherwise be played by a Bitcoin or cryptocurrency exchange-traded fund. And if we are still in the early days of the Digital Asset Age, that may not be a bad place to be.


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Five On It: Black Neobank First Boulevard Raises Seed Funding

Five On It: Black Neobank First Boulevard Raises Seed Funding

First Boulevard, a challenger bank dedicated to serving the African American community, announced a $5 million seed funding round this week. Participating in the investment were Barclays, Anthemis, and a number of angel investors including actress Gabrielle Union and AutoZone CFO Jamere Jackson. Donald Hawkins, CEO and co-founder of the Overland, Kansas-based neobank, said that the funding would help First Boulevard build out its business marketplace of black-owned SMEs for its Cash Back for Buying Black program.

The capital will also enable the company to grow its team, its customer base, and its platform. Co-founded last August by Hawkins and COO Asya Bradley during the George Floyd/anti-racism protests of 2020, First Boulevard anticipates launching in Q3 of 2021. Among the neobank’s initial offerings will be a no-fee debit card, solutions to automate savings and wealth-building, as well as financial education resources.

As we noted last month in our Black History Month look at African-American based digital banks, the fledgling challenger bank already has forged an innovative partnership with Visa. First Boulevard will pilot a new suite of Visa’s crypto APIs that enable the trading and custody of digital assets.

“The First Boulevard mission is to help Black America build wealth,” Hawkins said last month when the initiative was announced. “We are thrilled to partner with the leader in digital payments, Visa, and leverage their crypto APIs to provide another channel for the Black community to access crypto as a new asset class that can help build Black wealth.”

First Boulevard’s participation in the cryptocurrency project is a reminder of the growing intersection between the African American community and digital assets. A growing number of black observers of and participants in the cryptocurrency space have advocated Bitcoin and other digital assets as a way for African Americans to achieve independence from a financial structure many believe is systemically stacked against them.


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Klarna Scores Big in New Billion Dollar Funding Round

Klarna Scores Big in New Billion Dollar Funding Round

Europe’s most valuable fintech startup just got a lot more valuable.

Klarna announced on Monday that it has raised $1 billion in new funding and earned a lofty valuation of $31 billion. The company, which set out to raise $500 million in the just-ended round, credited investor demand for the exceptional amount raised. Klarna CEO Sebastian Siemiatkowski also cited strong growth in the U.S. as a reason why investor dollars are flocking toward his company.

“What definitely has accelerated and changed is the success in the U.S. market,” Siemiatkowski said. “Investors are seeing Klarna getting ahead of its competitors. I think that has changed the perspective and changed the view on our valuation.”

According to Siemiatkowski, investors are seeing Klarna as the king of an e-commerce wave that is making Buy Now Pay Later a mainstream financing approach. The reverse layaway strategy of enabling consumers to receive goods and services now and pay for them in equal installments over time has made BNPL the hottest new thing in online shopping. Klarna, which was founded in 2005 and made its Finovate debut seven years later, has been a pioneer in “after delivery payment” and other forms of consumer financing for years. This week’s financing is, in part, a recognition of this fact and a bet that, amid rising competition, Klarna will come out on top.

Right now, both Siemiatkowski and Klarna’s backers seem equally eager to take on legacy consumer financing options as well as Klarna’s BNPL rivals. Pointing out how the buy now pay later approach is fairer insofar as it makes the same offer to all consumers, Siemiatkowski adds, “There’s a number of investors out there that agree with us. They see that this credit card industry is actually at its core flawed and needs some innovation.”

In addition to using the new capital for acquisitions, the company is more interested in synergies that will “help people save time and money” than it is in purchasing rivals. That said, Siemiatkowski does have a few novel uses for at least some of the company’s new funding: Klarna will donate approximately $10 million to organizations that are dedicated to fighting climate change.

More than 30 current and new investors participated in Klarna’s latest fundraising, including Silver Lake, Sequoia Capital, BlackRock, and HMI Capital. Other investors included Singaporean sovereign wealth fund GIC and individual investor, rapper Snoop Dogg.

Headquartered in Stockholm, Sweden, Klarna claims 90 million users and 250,000 merchant partners around the world. The company is optimistic about its growth in the U.S., saying they expect it to overtake Germany as its biggest market by the end of this year. The company has inked partnerships with 20 of the top 100 brands in the U.S., and said it gained a million new customers a month in the States in the final quarter of last year.


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Latvian Gen Z Neobank Scores Pre-Seed Funding; Top Philippine Fintechs

Latvian Gen Z Neobank Scores Pre-Seed Funding; Top Philippine Fintechs

Zelf, a messenger-based challenger bank based in Latvia and focused on Generation Z customers, announced earlier this week that it has secured $2 million in pre-seed funding. The round was led by Austrian venture capital firm 3VC, and featured participation by Seed X, Hard Yaka, Goldfinger, and angel investor Chris Adelsbach.

The company, founded by CEO Elliot Goykhman, will use the capital to fuel growth and expansion throughout Europe, particularly in Spain, Germany, Poland, and Italy. Zelf also sees the funding as an opportunity to establish itself in the U.K. and the U.S., as well. Most recently, the company launched operations in France and said it has 13,000 people currently using its Zelf Cards there.

“We started building ZELF in 2018 with a vision of a cashless and contactless society of the future,” the Zelf Team noted on its blog in a look back at 2020. “and the shockwave of COVID-19 in 2020 proved that it was the right path not only businesswise, but also sadly healthwise.”

Zelf accountholders get a digital Mastercard and an IBAN account which can be used to send and receive money on instant messaging apps like Facebook Messenger, WhatsApp, Telegram, and Viber. Zelf also features an AI-powered voice interface that can be used to perform basic PFM functions like requesting money, sending invoices, and checking account balances.

“We are confident that our business model of eliminating cumbersome banking apps, as well as physical plastic cards, will prove to be the winning strategy,” Goykhman said.


This week’s Finovate Global Lists takes a look at the fintech industry in the Philippines. IBS Intelligence recently leveraged the Startup Genome’s Global Startup Ecosystem Report to analyze the adoption of digital financial services in the country and pick five companies to keep an eye on this year.

The Philippines, as the article noted, is an interesting case study insofar as the country’s capital of Manila has signficant English-speaking population and what IBS Intelligence called “a more western inclined culture” that is a “natural fit for the growth of fintech.”

Compared to larger neighbor Indonesia and smaller neighbor Malaysia, the Philippines is younger and has a faster growing population. The Philippines also has a marginally higher literacy rate, as well as higher real GDP growth and greater per capita mobile phone penetration (based on subscriptions).

Looking specifically at the country’s fintech industry, Startup Genome noted that fintechs comprise 15% of the startups in Manila, the Philippine capital. The report gave the country’s fintech market a transaction value of $10 billion in 2019 and anticipated a growth of 24% in 2020. Among the fintechs highlighted in the report are digital wallet and exchange Coins.ph (recently acquired by Indonesia mobility company Go-Jek for $72 million) and online financing platform for SMEs, First Circle.

For more, check out IBS Intelligence’s selection of their 5 Top Fintechs in the Philippines to Watch Out for in 2021.


Here is our look at fintech innovation around the world.

Middle East and Northern Africa

Central and Southern Asia

Latin America and the Caribbean

Asia-Pacific

Sub-Saharan Africa

Central and Eastern Europe

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Impact-First TreeCard Raises $5.1 Million in New Funding

Impact-First TreeCard Raises $5.1 Million in New Funding

In a round led by EQT Ventures, London, U.K.-based TreeCard has secured an investment of $5.1 million. The funding takes the company’s total capital raised to $6.1 million.

TreeCard offers a wooden Mastercard debit card and an app that enables users to track their spending and split bills. With backing from Mastercard’s network, TreeCard provides a debit account, with support for chip and PIN, as well as contactless and mobile payments. The card also can receive top-up funding from the user’s other bank accounts. Treecard pledges to spend 80% of its profits to financially support reforestation programs.

Additionally, TreeCard noted that the wood of a single tree – sustainably sourced cherry wood, the company disclosed – can produce more than 300,000 cards. So no need to call out the Lorax. These efficiencies and more (TreeCard’s cards use a core consisting of recycled plastic bottles, as well) are designed to ensure that the company is living up to its status as an “impact first business.”

“We wanted to create a financial product with a difference, one that was far removed from greenwashing and allowed customers to improve the impact of their spending without drastically changing their habits,” TreeCard CEO and co-founder Jamie Cox explained. “As a multi-stage fund, EQT Ventures’ presence across both Europe and the US provides the perfect springboard for us to launch into international markets.”

Also participating in this week’s funding were Seedcamp and Episode 1, along with angel investors including Matt Robinson (founder of GoCardless) and Charlie Delingpole (formerly of ComplyAdvantage). TreeCard said that it has a waiting list of more than 140,000 individuals interested in the card. The company is expected to make its wooden debit card available to consumers “in the next few months.”

TreeCard was founded in 2020.


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Better as a Bank? Three Takeaways from TransferWise’s Rebrand as Wise

Better as a Bank? Three Takeaways from TransferWise’s Rebrand as Wise

One of my favorite quotes from the current U.S. president is “Don’t tell me your values; show me your budget.” Swap out “budget” for “brand” and you’ll learn a lot about where the priorities of Wise, the fintech formerly known as TransferWise, currently lay.

“Our customers now need us for more than money transfers,” company CEO Kristo Kaarmann announced on the Wise blog earlier this week. In the beginning, it was sending money that was “too expensive, slow, and inconvenient,” he noted. Now, he believes that banking services suffer from many of the same problems that money transfers once did and, further, sees his rebranded company as being in an ideal position to do something about it.

Color us convinced. But for the doubters, here are the three, pretty good reasons why the Wise rebrand makes great sense.

First reason: Banking is Beautiful … and Broad

Wise sees itself as a “community of people and businesses with multi-currency lives.” This image, and the company’s origins as a cross-border money transfer innovator, sync well with our bank-in-your-pocket / work-from-anywhere / market-at-your-fingertips world.

In addition to its cross-border money transfer business, Wise offers a multi-currency account that enables users to hold more than 55 different currencies and receive payments in ten. The company also has issued more than one million of its debit cards. In fact, Wise announced a partnership with Visa last month to expand its debit card offering to the Asia Pacific, Europe, MENA, U.K., and U.S. markets.

And while Wise has not secured a banking license – and expressed no plans to do so – the company was granted a license from the Financial Conduct Authority last summer to offer investment services to retail customers.

These are the ways, in Kaarman’s words, that Wise is increasingly “replacing international banking for many” of its customers. And it is this combination of infrastructure and culture that Wise is leveraging in its pivot toward banking.

Second reason: Growing Pains

These new offerings underscore the degree to which the company already has outgrown its old name. Like many fintechs, Wise has been, ahem, smart to note that its road to growth will have to extend beyond cross-border payments. Money might make the world go ’round. But moving money around the world, as a business, has its limitations.

In their 2018 report, A Vision for the Future of Cross-Border Payments, McKinsey highlighted a number of trends that are likely to impact this landscape. These include both emergent technologies such as distributed ledger technology, as well as new Big Tech entrants like Alibaba and Amazon, that will offer challenges to banks, service providers, and fintechs in the cross-border space. The rebrand makes it much easier for Wise to re-define itself beyond money transfers at a time when many people are migrating to digital financial technologies in earnest for the first time.

Additionally, as at least one observer noted, “Wise” fits far better on a stock ticker than any truncated version of “TransferWise”. That leads us to our third pretty good reason below.

Third reason: IPO?

Among all the reasons cited by the company in announcing their rebrand, a potential initial public offering, was not among them. This may be for good reason. Sky News reported earlier this year that then-TransferWise had engaged both Goldman Sachs and Morgan Stanley to lead an IPO. The report cites analysts who believe an offering could give the company a valuation of more than $5 billion.

If the rumors are true and an IPO is imminent, then the rebrand is all the more timely – and further comment unlikely. That said, company co-founder, former CEO, and current Chairman Taavet Hinrikus has expressed openness to a public offering in the not-too-distant past.

“In a few years it will be time to think seriously about becoming a public company like the strongest and most trusted financial institutions are,” Hinrikus wrote. “But when we do that we will explore that through our own lens – how will it help our customers? How will it help us achieve our mission faster.”

With more than $6 million transferred around the world every month – saving its 10 million customers more than $1.5 billion every year, why shift the emphasis toward banking? For now, Wise seems content to enjoy the benefits of being bank-adjacent rather than pursue the final step of being a fully-licensed financial institution.


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Cloud Banking Technology Innovator Alkami Eyes IPO in 2021

Cloud Banking Technology Innovator Alkami Eyes IPO in 2021

Who needs a SPAC to go public? According to Reuters, cloud-based digital banking technology provider Alkami is looking to enter the public markets the old-fashioned way: with an IPO.

The Reuters report cites sources who requested anonymity, and neither Alkami nor Goldman Sachs – who has been reportedly engaged to lead IPO preparations – have commented on any specific IPO plans Alkami might have. Sources say that an initial public offering could earn the company a valuation of $3 billion and give the state of Texas its next fintech unicorn.

Alkami has raised more than $385 million in funding from investors including D1 Capital Partners, General Atlantic, and MissionOG. The company secured $140 million in its last round in September, and acquired fellow Finovate alum ACH Alert a month later.

“Alkami continues to be the go-to partner for FIs wanting to accelerate their digital strategies, plans and results,” company CEO Mike Hansen said when the acquisition was announced. “Together with ACH Alert, we expect to continue to create and deliver winning digital solutions to our clients and their consumer and business digital users.”

Founded as iThryv and making its Finovate debut under that name in 2009, Alkami has grown into a digital banking technology innovator with more than 160 clients, 10+ million users, and $130 million in annually recurring revenue. The company’s platform provides a complete digital banking solution with user onboarding, engagement, and account servicing functionality for both retail and business customers. Users can take advantage of both Alkami’s products as well as third-party services and solutions courtesy of more than 230 integrations.

Named to the 2020 CB Insights Fintech 250 last fall, Alkami recently added a number of women to leadership positions within and around the company. This included inviting financial services veterans Merline Saintil (formerly of Intuit) and Barbara Yastine (formerly of Ally Bank) to join its Board of Directors and hiring former Hewlett Packard Enterprise executive Allison Cerra as Alkami’s new Chief Marketing Officer.

Mortgagetech Innovator BeSmartee Announces Strategic Growth Investment

Mortgagetech Innovator BeSmartee Announces Strategic Growth Investment

Digital mortgage software provider BeSmartee has secured a strategic growth investment from Boston-based venture and growth stage investment firm M33 Growth. Terms of the deal were not disclosed. In a statement, the company said the capital will help accelerate growth of the Huntington Beach, California-based fintech, as well as power further product innovation.

Calling 2020 a “pivotal year for the mortgage industry,” BeSmartee CEO and co-founder Tim Nguyen underscored the value of a platform like BeSmartee’s in “driv(ing) higher volumes for and ROI to” customers. “We believe that M33’s investment and knowledge will help us to bring our product to more customers and continue to build out our capabilities,” he said.

BeSmartee enables banks, credit unions, and non-bank lenders to deliver a complete digital mortgage experience for their customers. The company offers a white-labeled, mortgage POS that helps lenders go to market faster (zero to POS in 30 days) and better compete with tech-savvy fintechs and marketplace banks. BeSmartee’s technology has been particularly helpful to bank and non-bank lenders alike during the COVID crisis, as lenders have moved “with greater urgency” to embrace digital mortgage options. BeSmartee has referred to this demand for POS platforms as “exponential.”

A Finovate alum since 2017, BeSmartee began this year teaming up with NOVA Home Loans, a Tucson, Arizona-based mortgage banker. Earlier this month, the company announced that it had achieved a 100% customer retention rate in 2020, a 91% customer conversion rate, and growth of 50% in its customer base. “We deepened our integrations with LOS partners, pricing engines, and document providers, along with numerous other integrations to deliver a better experience to our customer base,” BeSmartee Operations Manager Rick Johnston said. “The suite of new tools rapidly increased the rate of loan officer adoption and, in turn, skyrocketed lender ROI.”

Backbase, Self-Directedness and the Power of Personalization

Backbase, Self-Directedness and the Power of Personalization

It’s hard out here for a bank. Your clients are, to put in bluntly, getting older, while the world around you just seems to get younger and younger every year.

“You have to understand who your clientele really is,” Vincent Bezemer, SVP of Americas for Backbase, explained in a recent conversation for Finovate TV. “Let’s face it: most institutions have an aging clientele. And that is really not indicative of what the future of banking should look like. There is this digital divide.”

Financial institutions – from Tier 1 banks to the credit union around the corner – are all working to figure out how to bring a 21st century digital experience to their customers. We caught up with Mr, Bezemer, a technology veteran with more than a decade of experience innovating in the CX space, to hear his thoughts on what institutions need to do in order to not just keep the customers they have, but to attract, engage, and retain new customers, as well.

On the importance of self-directness and becoming the kind of bank that people love

“…(T)here is this need for self-directedness. There is a large part of the population – inclusive of all the demographics – that simply does not want to engage with a person and, if they engage, they want to engage on their own terms.

Supporting that self-directedness – and giving our customers, the banks, and the credit unions the tools to compete in an omni-channel fashion when it comes to digital – is key. The experience on mobile, web, should all be the same. But also the processes should be the same. Whether I’m in collection cycle, whether I’m in a self-service cycle, or maybe when I’m originating products, I want those experiences to be the same. And if I need help, the bank’s team member actually sees that same view that I do as a customer has seen and they can help me with as little friction as possible.

On balancing the unique innovation needs of Tier 1 institutions compared to those of community banks and credit unions

We approach both sizes of our customer base with the same principle that is that we are a platform. As much as Amazon is an e-commerce platform and Netflix is a content platform and Uber is a mobility platform, we really approach it from a banking platform perspective.

With our proposition, you can take the platform as is and build on top of that, which is what a lot of Tier 1s want to do. They have built everything themselves. They basically had unlimited innovation power. But they saw that 80% of their IT budget was there to basically keep their legacy systems afloat. They are now seeing that all of these non-functionals – whether its from an auditing or security or entitlements perspective. They say, “why don’t we just outsource that? Why don’t we just get a product with a roadmap that is supported by hundreds of thousands of people in the Backbase ecosystem, so we don’t have to worry about that any more. Then we can apply our resources to actually create the experiences and the innovations that actually matter in our competitive landscape.”

On the nature of personalization in banking

I think in financial services specifically, personalization falls into two categories: one, do you understand your customer? Do you understand the moments of truth that matter to that customer when they start engaging with you for a certain product? And this is where market data, behavioral data, any type of database you can procure can really help you have that understanding.

But then the second kind of personalization is really a “mass personalization.” Can you give your prospective customer – and also existing customers – the feeling that they can tweak the product ever so slightly? Because if you can, you are relating more with the needs of that person.

So you want personalization in the top of the funnel, driving them to the moment of truth where you want to be there for them. And then, subsequently, you want to understand how you are going to create that process so that the customer feels that you truly listened and that they can make those small customizations.

Watch the rest of the conversation. And for more from our Finovate speakers, check out our Finovate TV YouTube playlist.


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Low Code Platform OutSystems Scores $150 Million in New Funding

Low Code Platform OutSystems Scores $150 Million in New Funding

In a round co-led by Abdiel Capital and Tiger Global, low code application development platform OutSystems has raised $150 million in new capital. The funding gives the company a valuation of $9.5 billion, and will help fuel investment in its R&D and go-to-market strategies.

In a statement, OutSystems CEO and founder Paulo Rosado highlighted the challenges businesses face when it comes to keeping pace with innovation in an increasingly digital and software-run world. “Developers are a scarce resource in business today, and the complexities of traditional software development exacerbate the challenges most organizations face when tackling their digital transformation agenda,” Rosado said.

“By fundamentally changing the way software is built, OutSystems makes it possible for every organization to compete, innovate and grow with the developers they already have,” Rosado explained. “We’re focused on helping customers succeed with their most challenging digital transformation initiatives, and today’s announcement is an acknowledgment of our progress on that journey.”

OutSystems gives businesses the ability to deploy and manage critical applications at speed – from enhancing the customer experience to streamlining and automating processes to modernizing legacy systems. OutSystems leverages a visually-based, model-driven development approach to enable institutions to build differentiation into their solution, maximize the development talent on hand, and accelerate the process of concept iteration to uncover new viable ideas.

OutSystems ended 2020 with a strategic collaboration agreement with AWS and began this year working with Yorkshire Building Society (YBS) and U.K.-based law firm Shepherd and Wedderburn. OutSystems helped YBS develop and build a new online mortgage calculator that has helped increase conversions by 54%, and worked with Shepherd and Wedderburn to create client-facing, “Smarter Working” applications.

“OutSystems matched our vision for reusable architecture, robust application lifecycle management, and a visual approach that would allow developers to focus more on delivering business value instead of coding,” Shepherd and Wedderburn Head of Technology Steve Dalgleish said. “It has given us the speed and agility to deliver effective process and technology solutions – both internally and for our clients – including complex, large scale, high-profile projects.”

An alum of our developers conference, OutSystems presented “Low-Code: The Next Evolution in App Dev Platforms (Oh, and 5xFaster)” at FinDEVrNewYork in 2017. In their presentation, the company showed how it helped take a European retail bank, BPI, through a major digital transformation including solutions for mobile banking, internet banking, branch, and contact center.

With headquarters in Boston, Massachusetts and Lisbon, Portugal, OutSystems has customers in 87 countries around the world and partnerships with 350 corporations including AWS, Deloitte, and fellow Finovate alum Infosys.


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ING’s Czech Exit; Meet Germany’s Platform-as-a-Service Innovator Payever

ING’s Czech Exit; Meet Germany’s Platform-as-a-Service Innovator Payever

After 20 years as a player in the retail banking market of the Czech Republic, ING is calling it quits. The firm announced this week that it plans to withdraw from the country’s retail banking scene and is encouraging its customers to consider Raiffeisenbank Czech Republic as their alternative bank going forward.

ING expects to end its operations in the Czech Republic by the end of this year. The company has approximately 375,000 retail banking customers in the country and has worked with Raiffeisenbank to ensure the smoothest possible transition for ING customers to take advantage of the opportunity to transfer their savings and investments. This agreement is pending regulatory approval.

ING Group said that the decision in part reflects an assessment of whether or not operations “are likely to achieve the preferred scale in their market within a reasonable time frame. ING has more than 39 million retail and wholesale customers in 40 markets around the world.


We will stay in the CEE for this week’s Finovate Global Profile, which features payever, a German platform-as-a-service commerce solution for banks and insurance companies. Founded in 2013 and led by CEO Artur Schlaht, payever made its Finovate return last fall at our all-digital FinovateWest event. At the conference, the Hamburg, Germany-based company demonstrated its Commerce Infrastructure that enables banks and insurance companies to connect to hundreds of thousands of businesses – as well as million of consumers – online as well as at the point of sale.

Payever offers a variety of Business Apps that cover the entire sales cycle. The company’s Checkout solution gives customers wide access to a range of payment options without requiring the merchant to undergo complex integrations. With Shop, merchants can build their own online store in without needing any coding experience. The solution features design template as well as cloud hosting and support.

Payever’s PoS technology enables its partners to offer cashless payment acceptance using QR codes instead of expensive hardware. Other solutions offered by payever include a Studio to help merchants better display their wares digitally and Mail, an e-mail marketing solution for building newsletters, sending personalized offers and more – all without needing to code.

Check out payever’s demo from FinovateWest last year.


Here is our look at fintech innovation around the world.

Central and Eastern Europe

Middle East and Northern Africa

Central and Southern Asia

Latin America and the Caribbean

Asia-Pacific

Sub-Saharan Africa


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