Pageonce Removes Billpay Subscription Fee in Favor of Per-Transaction Pricing

imagePageonce, the largest PFM from a company not named Intuit, is abandoning its $4.95/mo subscription for mobile billpay and moving to a yet-to-be-determined transaction fee for each bill paid (note 1). The change was revealed at Monday’s Future of Money conference and I confirmed yesterday with COO Steve Schultz.

image The company has been testing various price strategies and found that per-transaction prices were more popular with customers. Its model predicts a five-fold increase in volume with the new fee structure, moving from $40 million annually to $200 million (note 2).

Schultz speculated that customers are used to paying this way for financial services. And it helps that an electronic billpay transaction displaces an out-of-pocket cost of $0.50 or so (stamp & paper check).

Pageonce is positioning itself as a mobile wallet, starting from a position of strength on the billpay side, rather than POS transactions. Schultz says eventually they’ll be at the point of sale and P2P as well. Because those three activities are all part of the “wallet experience.”

But the company is not abandoning its PFM roots. Mobile wallets also need tools to manage and track spending. Pageonce is chock full of those. 

The company’s business model going forward largely focuses on offers and lead-gen, similar to Mint. But it’s also not completely subscription-fee averse. Its mobile credit score/monitoring service, Credit Guard, is priced at a very competitive $6.99/mo.

My take: While I can’t point to specific tests of my own, most banks that have experimented with transaction fees have found them to be quite unpopular (of course, so are subscription fees). My advice <cue broken record>, for banks anyway, is to bundle several value-adds popular with the target segment and sell the package for a monthly subscription fee (or a discounted annual fee for your fans) (note 3).

How they do it:

  • Billpay processing is powered by TIO Networks (note 4).
  • Account aggregation was built in-house
  • Credit Guard is powered by IdentityIQ

Pageonce showcases its apps for every major mobile platform (link, 25 April 2011)

image

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Notes:
1. The company is testing fees from $0.25 to $1.00 per bill. I see no reason to undercut the price of postage, so I’d guess they end up closer to $1.
2. Assuming $1,000 in monthly billpay volume per active user, that implies the company currently has only 3,000 active billpay users.  
3. For more information on subscription pricing for financial institutions, see our Online Banking Report (May 2011).
4. See TIO Networks demo at FinovateSpring May 8/9.

Finovate Alums Take the Stage at the Future of Money Conference 2012

Earlier this week, we attended the Future of Money conference in San Francisco. Over 20 Finovate Alumni companies were represented in the audience, and many of them presented or were included on panels.

During the conference, we gathered tidbits from some of the companies. Here are a few highlights:

Personal Capital

Bill Harris, CEO, (pictured below) spoke about how wealth management needs to be more virtual, secure, and personal. He provided some stats 

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about the wealth-management platform:
    • Average account size nearly $500,000
    • Operates on a freemium model with $100,000 minimum account size
Mike Alfred, Co-founder and CEO, (pictured right) commented on BrightScope’s role in the advisor business:
    • Seeks to bring transparency to the market
    • Helps consumers steer away from “funds that suck”

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Bo Lu, Co-founder and CEO, (pictured right) commented on FutureAdvisor’s platform:
    • Makes the advisor process more convenient than traditional advisors
    • Scales the advisor process to take less of a percentage than traditional advisors
Bertram Meyer, CEO, (pictured below) discussed how Taulia helps small businesses 
get paid faster:
    • The platform is free for suppliersIMG_1093.JPG
    • Charges corporations (buyers) for either:
      1. A license subscription
      2. A gain share from the additional discounts earned against the target rate

Tradeshift

Christian Lanng, CEO and Founder, (pictured right) described Tradeshift’s platform:
    • It differs from banks because it has the ability to sift through the data that backs both the buyers and suppliers
    • The platform is free for suppliers
    • It sells connectivity to buyers as a SAAS platform to connect with supply chain

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Priya Haji, CEO and Co-founder spoke about SaveUp’s user base:

    • Skews towards users in their 20s and 30s
    • Half male, half female
    • Middle to upper-middle class
    • Average income ranges from $75,000 to $125,000
    • 30% of users are on the site every day
    • 60% of users are on the site every week
To learn more about these companies check out their demos:

FinovateSpring 2012 Sneak Peek: Part 3

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As promised, this is part 3 of the sneak peek of the companies that will demo at FinovateSpring May 8 and 9 in San Francisco. Each company provided a short summary of the innovation they will debut on stage. In case you missed them, check out Sneak Peek Part 1 and Sneak Peek Part 2.

Don’t miss the opportunity to experience the hottest innovations in financial technology. Get your FinovateSpring ticket here.

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It’s understood that the more customers interact with a rewards program, the more engaged and loyal they become. Redeeming points and receiving value makes them happy. Yet the hard costs and management of those rewards has become prohibitive for financial institutions. 
Access Development will debut PowerDeals, a micro-redemption engine that offers customers valuable rewards for a minimal number of points, resulting in more transactions. PowerDeals will help increase customer loyalty while significantly decreasing program costs and accrual liability for the financial institution.
Innovation type: Communications, marketing, rewards

ApplauseLearningLogo.jpg

Applause Learning is changing the way children learn about money. Their unique new product, The Coindexter Club, presents financial literacy in an innovative, game-based format that keeps children entertained as they learn the core principles of financial management. The Coindexter Club immerses children in the exciting virtual world of Econopolis (found at Coindexter.com) where they are taught to earn, save, spend, and invest money.
Innovation type: Marketing

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BancBox is an infrastructure platform that helps companies build payment services into their web and mobile applications. Based on a simple API-driven approach that allows customers to maintain control of their user experience, BancBox delivers a secure, compliant and integrated way for clients to collect, store and send money from within their applications. 
BancBox also offers a unique service that assists clients in addressing the regulatory complexities of moving money in compliance with state money transmitter laws. As a trusted expert with years of payment operations experience, BancBox has opened over one hundred thousand consumer accounts and processed billions of dollars in payments.
Innovation type: Banking, cards, payments, security

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If you’ve invested in a better airplane; why haven’t you invested in the pilot? Introducing CreditLab— the flight simulator for the retail lending world. 
Focused on credit risk management skills, this dynamic training system requires players to manage their lending portfolios through stormy conditions, such as heavy price competition and an economic recession. Pitted against competitive teams, players must make tough choices, learning to anticipate portfolio management adjustments so that they can stay the course.
Innovation type: Back office, cards, lending

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Blaze Mobile develops innovative mobile commerce, healthcare, banking and advertising solutions that enable secure, convenient, cost-effective transactions and promotions from the mobile device. Utilizing its patented NFC and mobile technology, the Blaze Mobile product suite includes:
    • Mobile Wallet
    • NFC-enabling Payment Stickers
    • Blaze Mobile Advertising Platform that delivers personalized ads and coupons based on customer shopping history, location, interests, gender, and other data
Innovation type: Mobile and tablet, payments, rewards

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More than 15 million people in 100 countries trust Concur to manage their travel and expenses, and save them time. In 2011, Concur acquired TripIt, the leading mobile trip organizer that makes it easy for millions of people to organize and share their travel plans. Together, Concur and TripIt make it possible for companies to use trip data to simplify expense reports and save time. Come find out what that means for you.

Innovation type: Back office, mobile and tablet, online, small business

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moneto is a prepaid mobile wallet powered by MasterCard PayPass technology and created by DeviceFidelity. Using DeviceFidelity’s globally renowned In2Pay microSD solution, moneto’s unique portability and consumer centric approach means greater adoption and rapid penetration.
moneto makes money management easy from start to finish. It’s the simple, secure and elegant way to give users the most from their cash using just their mobile phone. Compatible with both iPhone and Android and accepted at hundreds of thousands of retailers nationwide, moneto is the ultimate virtual wallet.
Innovation type: Banking, cards, mobile, payments, PFM, rewards

ExperianLogoFS2012.jpg

According to a recent report from the National Federation of Independent Businesses (NFIB), cash flow was identified as the highest-priority finance issue affecting small-business owners. Experian’s Business Information Services will demonstrate a new solution that helps small businesses solve this issue by enabling owners and principals to quickly and easily make better decisions across the entire Customer Life Cycle. It is these important decisions that help businesses meet their obligations and often can mean the difference between success or failure.
Innovation type: Small business

InStreamSolLogo.jpg

inStream Solutions grew out of a desire to help financial advisors provide better service to their clients. This is the first proactive financial planning software for financial advisors that integrates financial advice and coordinates financial services with a lead generation model. 
inStream Solutions also leverages the knowledge generated by advisors into a best practices resource, provides real-time insight into how advisors use financial products to solve the issues of their affluent clients, and helps advisors understand what is going on within their practice.
Innovation type: Investing, PFM

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Powering Innovation for Commerce — The IP Commerce Platform and Commerce Playlists enable developers to create innovative applications and workflows that incorporate all channels of commerce.
IP Commerce offers the fastest, easiest way to enable commerce services for complex multi-channel applications. With IP Commerce, you can create rich interactions between all parties of a commerce ecosystem (Retailers, ISVs, Acquirers, Processors, Social Networks, Value-Added-Service Providers, etc.).
The world of commerce technology is growing as never before and IP Commerce is at the vanguard.
Innovation type: Payments

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TIO Networks is a cloud based multi-channel bill payment processor serving the largest telecom, wireless, cable and utility bill issuers in North America. TIO enables these companies to provide bill payment services to the population of over 60 million underbanked consumers.  With more than 55,000 physical location endpoints to its bill payment processing network, TIO symbolizes fast, convenient and secure access to expedited payment services.
Innovation type: Back office, mobile, payments

WattzOnLogo.jpg

Increase consumer engagement and drive loyalty with our WattzOn Personal Energy Management Platform. WattzOn provides your consumers with easy-to-use tools that help people use less energy, save money and be green. Personalized recommendations can be enhanced with complementary financial products such as credit cards, savings accounts, home and car loans.
Features include:
    • Apples-to-apples comparisons of home energy use to similar homes
    • Personalized energy saving recommendations
    • Fuel-efficient car savings calculator
    • Automated monitoring with secure connections to 100+ energy utilities
    • Instant home solar savings calculator
Innovation type: Marketing, online, PFM

Finovate Alumni News– April 25, 2012

  • Thumbnail image for Thumbnail image for Thumbnail image for Finovate-F-Logo.jpgTIO Networks named one of Canada’s leading tech companies, placed in Canada’s Branham25. See TIO Networks new tech at FinovateSpring.
  • SecureKey named  one of the top 25 up and comers in the Branham300 list of top tech companies in Canada.
  • Guardian Analytics launches fraud detection software for mobiles.
  • The Brainyard reports Bazaarvoice adds SAP, Salesforce.com integration.
  • Mortgagebot’s online lending tech supports 25% increase in loan production for Bank of Colorado.
  • DoughMain launches new savings tool for kids.
  • KeyBank launches new mobile banking solution with mFoundry.
  • SpendMatters covers Taulia. Come see Taulia’s demo at FinovateSpring 2012.
  • WSJ looks at US Bank’s implementation of FreeMonee.
  • Figlo expands Asia Pacific focus.
This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Launching: EFTGuard Provides $500k in Online Fraud Protection for Business Banking Customers

image That was fast. Just two weeks after my latest appeal to the industry to provide small business owners with more security options, a new product launched today aims to do just that. And it’s packaged as a turn-key, fee-based service that could be sold by banks at a $10+ per month profit (MSRP is $25/mo).  

That all sounds too good to be true. When I was first contacted by Greenway Solutions last week, I was more than a bit skeptical. But after speaking with CEO Jerry Tylman and Managing Consultant Jon Meyer, I was convinced they had something that as a business owner, I’d definitely buy.

The product, EFTGuard, is a joint venture between Greenway Solutions and Royal Group Services. They say it’s a “win-win-win” for banks:

  • Helps banks meet “UCC requirement for commercially reasonable security and their FFIEC requirement for customer education and awareness”
  • Provides peace of mind to bank clients
  • Protects both the bank and each client up to $500,000 in unauthorized online transfers
  • Helps differentiate checking and deposit offerings

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How it works
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EFTGuard provides protection against fraudulent online-account withdrawals of $100,000 per account (with no deductible), with a maximum of $500,000 per customer. And because it’s not true “insurance” (it just behaves like it), there is no underwriting hassle and the product can be purchased in just a few minutes via online form (demo here). There is, however, the usual list of coverage exclusions; for example, it doesn’t cover insider theft. 

The catch? To qualify, business customers must download and install anti-malware software from Trusteer, Iron Key, or Webroot. And every computer accessing the business account must be running these protective software programs. For the time being, that appears to leave out any mobile access. 

Initially, banks looking to offer EFTGuard will need to work with one of these three malware-protection vendors in order to qualify their clients for the fraud protection. Other than that, EFTGuard is turn-key and comes with marketing support, a co-branded signup page, and full claims management.

The $500,000 coverage is backed by Chartis Specialty Insurance Company.

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Bottom line
__________________________________________

Your business customers are rightly concerned about fraud. Offering them an option to protect themselves is a great way to differentiate your deposit offerings while preventing you from getting bogged down in messy litigation with your customers.

I still have questions about how often the list of exclusions will invalidate claims when actual fraud occurs. But the company assures me that the protections are very real.

Assuming EFTGuard delivers on its protection promise AND creates a small profit center, what’s not to like? I, for one, will be the first business owner in line to buy it. 

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EFTGuard homepage (24 April 2012)

image

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Note:
1. I believe insurance is one of the best growth areas in retail banking, especially in niche lines that can be explained and delivered online (see our December Online Banking Report for more about banks delivering insurance online).

Finovate Alumni news– April 24, 2012

  • Thumbnail image for Thumbnail image for Thumbnail image for Finovate-F-Logo.jpgBank Technology news highlights T8 Webware’s internship program.
  • Arroweye Solutions patents digital on-demand technology.
  • Ensenta & MShift extend the reach of mobile banking with mobile deposit.
  • P2P-Banking reports Zopa to add more loan terms.
  • Celent publishes FinovateEurope 2012 report that looks at innovative payment startups.
  • Acculynk announces Digital River World Payments as a new PaySecure client.
  • Corporate Insight looks at FutureAdvisor. Come see their new tech at FinovateSpring 2012 in two weeks.
  • BancVue’s MoneyIsland wins Eifle Award for Instructional Game of the Year.
This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Capital One Add Rewards to Mobile App, Includes Ability to Redeem for PREVIOUS Travel

Capital One mobile rewards main page Although it was one of the last major banks to launch an iPhone app, Capital One is now positioning itself to be a leader in mobile. Its April 5 iPhone app update included a new rewards function that’s the best I’ve seen.

Rewards point totals are clearly shown on an old-school “flip number” display (see screenshot right). But the novel part, and this may be an industry first, is the ability to redeem rewards in real-time, for travel purchases you’ve ALREADY MADE. (You can also redeem for cash or gift cards.)

I thought this was some kind of typo when I first saw it in the marketing material. So I tested it myself this morning. And sure enough it does exactly what it says.

Previous travel purchases made on the Capital One card are displayed in the app. Users select the one(s) they want to redeem for mileage points and Capital One provides a statement credit to refund the user for the purchase. Brilliant!

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Capital One’s mobile reward redemption for previous travel (20 April 2012)
Note: Select a transaction (below left), confirm (below right).

Capital One mobile rewards screen      Capital One mobile rewards redemption confirm      

 

imageI also like Capital One’s new app “home page.” Instead of forcing a login before users can do anything, the bank offers several non-secure content areas:

  • Browse our products
  • Find branch/ATM
  • Mobile banking FAQ
  • Contact us

These are useful for customers who can’t or don’t want to log in. And of course, for prospects kicking the “mobile tires” at the bank.

First Quarter 2012 Funding for Finovate Alumni, $150 Million Raised

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Since we are nearing the end of the first quarter, we wanted to look back at all of the Finovate alums who have raised funding over the past few months.

Here’s the month-by-month breakdown:

January — $25 million raised by 3 companies

February — $57 million raised by 5 companies
March — $68 million raised by 3 companies

Note: Funding that companies received before they demonstrated at Finovate was not counted. If you see any funding that is not on this list, please send the name of the company along with a link to the funding information to julie@netbanker.com and I will add it.

Finovate Alumni News– April 20, 2012

  • Thumbnail image for Thumbnail image for Thumbnail image for Finovate-F-Logo.jpgDynamics launches ePlate card technology, allows users to choose payment rewards. Come see it demo live at FinovateSpring.
  • HelloWallet hires Michael Yoch, former NPR product lead & Trooper Sanders, former Michelle Obama advisor.
  • Klarna wins Billion Dollar Company award at GP Bullhound Digital Champions Nordic 2012.
  • Integration Developer News covers Ping Identity’s PingOne.
  • AOL Daily Finance discusses why they like Bazaarvoice.
  •  First quarter 2012 funding for Finovate alumni: $150 million raised.
This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Launching: Circleup Taps Your Inner Shark Tank

image If you dream of being Mark Cuban, Mr. Wonderful, or one of other Shark Tank investors (note 1), a wave of new angel-investing platforms are springing up all over the world.

TechStars, a NY-based incubator, said it had more than 30 applications from crowdfunding startups for its summer 2012 class.

In the United States, the recently enacted JOBS Act has spurred interest since it is expected to expand the market to several million more investors. But more importantly, the new legislation will lift the ridiculous “quiet period” rules that are supposed to keep companies from openly soliciting investors (note 2).

Once companies can openly look for investors (expected by early summer), private-placement investment platforms have a lot more to offer to companies seeking capital, namely a marketing opportunity.

Think about it. If you need $500,000 to launch a new line of organic granola bars sold nationwide, would it be better to get it from a couple local angels, or from 100 investor-fans kicking in $5,000 each? The latter approach gives you 100 evangelists in all corners of the country. And with only $5,000 invested, each investor has far less ability to meddle in your affairs.

In the past, the paperwork involved in booking $5k investments made it prohibitively expensive, even if you could find the investors under the old quiet period rules. But the new investment platforms promise to standardize the paperwork, reporting, and sales of small blocks of company shares.

image So, who are the leaders in the space? AngelList certainly, but it focuses on tech only. Of the newcomers, CircleUp which is launching this week, seems to have the most traction, at least measured by press mentions. Co-founder Ryan Caldbeck has recently been featured in the WSJ, NY Times, TechCrunch and the other tech blogs (note 4).

I’ve been using the beta version for a week, and am impressed. Circleup is focused on consumer products, and three companies are currently featured within the site, raising $100,000 to $500,000 each. I’m itching to drop the minimum investment ($3,333) into one of them just for fun. However, my wife wonders if that will be the same “fun” we had the last time I thought I could pick stocks (note 5). So, I’m still just an observer for now, but a very interested one.

How it works
Circleup is a lot like a simplified version of P2P lending. Companies seeking capital post their investor deck, introductory video, and any other info they deem important to their story. An online forum allows investors to ask questions that the companies can answer publicly (though this was little used during private beta).  

Investing is as simple as clicking on a button, agreeing to the terms, and pledging the funds. Once the minimum investment round is reached, the money is taken from investor bank accounts.

Relevance to Netbankers
If it’s allowed to flourish without being crushed by the SEC when the inevitable scams appear, crowdfunding could eventually provide stiff competition in small business lending. Probably not in its current form, where the investments are speculative, ill-liquid equity bets. 

But fast-forward a few years and imagine a marriage of crowdfunding with P2P lending, and with the liquidity issue fixed through secondary markets. Small- and mid-sized businesses could use a crowdfunding platform as one safe source to get a mix of equity, debt, and receivables financing.

Banks should also consider getting involved in crowdfunding by partnering with the platforms to provide debt and other banking services to the small business participants. Banks could even start, or at least invest in, crowdfunding initiatives of their own.   

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Company info page
Note: Fictitious listing; note investment button in middle-right.

Circleup company info page

Investing page
Note: For $25,000 (the max allowed), I get 134,000 shares, or 0.51% of the company.
Actual company seeking capital through Circleup, name masked due to the soon-to-be-ending prohibitions against soliciting investors. 

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Notes:
1. Shark Tank is the U.S. version of Dragon Den. It’s my favorite show on television, though I don’t like how founders are sometimes ridiculed by the celebrity investors, whose egos struggle to fit on the same soundstage.
2. Though Shark Tank, watched by millions on prime-time network TV, demonstrates it’s not a well-enforced rule.  
3. Ryan Caldbeck’s 10-minute discussion of the JOBS Act is worth watching if you want a quick overview of its impact. TechCrunch covers the launch 18 April 2012 here.
4. Our policy at The Finovate Group is to NOT invest in fintech companies.
5. For more ideas on innovating in the small-biz banking market, see lengthy report on the subject, written 2 years ago.

Dynamics Launches ePlate Card Technology, Allows Users to Choose Payment Rewards

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Powered payments card company, Dynamics, showed off its newest innovation at DEMO yesterday.

The Pennsylvania-based company released a technology called ePlate. Its a new payment card that allows consumers to choose between two different “experiences” using buttons on the front of the card that, when selected, rewrite the payments strip on the back of the card. 

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Users can customize which experiences correlate to the buttons on the card by using the Dynamics mobile app (pictured below) or an online interface.

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There are currently 11 providers

      1. Upper Deck
      2. Dark Horse Comics
      3. Evil Genius Games
      4. Avenue Social Games
      5. Social Cubix Games
      6. Jersey Jack Pinball
      7. Toys for Tots
      8. Lemonade Day
      9. A sweepstakes application that allows users to compete for large prizes
      10. A Dynamics Credits application that allows users to earn credits for the ePlate platform
      11. A social network application that allows users to share their purchases with their social network friends 

In order to encourage the addition of more experiences, Dynamics introduced an SDK with an API that includes 4 developer tools:

1. Developers are given purchase data when customers use the brand’s experience application
2. Developers are given 25 basis points for every purchase made using their application
 
3. Developers can add a secondary transaction on top of any purchase. An example of this would be a charity that allows the customer to approve a $1 donation to their organization when they conduct a regular purchase.
4. Developers can give users a statement credit. An example of this would be a retailer that provides the consumer with a $10 statement credit when they spend $100 at the retail location.

In preparation for the launch, Dynamics redesigned its website and changed its domain name from poweredcards.com to Dynamicsinc.com.

To see Dynamics demo the ePlate live, come to FinovateSpring 2012 in San Francisco May 8 and 9.

Finovate Alumni News– April 19, 2012

  • Thumbnail image for Thumbnail image for Thumbnail image for Finovate-F-Logo.jpgCarahsoft Technology partners with Silver Tail Systems.
  • ARM Insight & IP Commerce close the loop on real-time offer redemption.
  • eToro updates its Android app with Social Cherry feature.
  • MoneyGram joins ZipZap’s U.S. payment center network.
  • Loyalty 360 interviews Tom Burgess, CEO of Linkable Networks.
  • Internet Initiative Japan launches Ping Identity’s Cloud Federated Authentication Solution.
  • Q2ebanking powers Penn Liberty Bank’s Android mobile banking.
  • On Deck announces the launch of Split Funding, a loan repayment method. See its live demo at FinovateSpring.
  • UPS recommends Kabbage for small business financing.
  • Forward Thinking explains how Mint’s mobile model has completely changed Intuit.
This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.