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Finovate Blog
Tracking fintech, banking & financial services innovations since 1994
SaaS cloud banking platform Mambu announced the launch of its composable banking approach for credit unions in North America.
The initiative will help credit unions move beyond monolithic, legacy systems and embrace a modern composable banking infrastructure that supports innovation.
Mambu also announced that it has extended its partnership with Indonesian digital bank Krom for five years.
SaaS cloud banking platform Mambu finds itself in the fintech headlines twice in a week’s time. The Europe-based fintech announced today the launch of its composable banking approach for North American-based credit unions. The initiative is designed to enable credit unions to evolve beyond legacy core systems, modernize their infrastructures, and provide their members with a more compelling digital experience. The launch news comes just days after Mambu announced that it was extending its partnership with Indonesian digital bank Krom (PT Krom Bank Indonesia).
An innovator in the field of composable banking—which relies on modular, interchangeable components rather than singular, monolithic systems—Mambu is looking to help credit unions transition from legacy systems and embrace a more modern infrastructure that promotes speed, offers flexibility, and supports innovation. In a statement, the company noted that its composable banking approach also facilitates new options when it comes to deployment, including speedboat deployment, dual core, and staged migrations. These deployment strategies enable credit unions to continue to innovate while maintaining control over the pace of the institution’s transformation.
“Credit unions are under immense pressure to keep pace with member expectations, all while operating on legacy systems that many feel hold them back,” Mambu VP of Credit Unions Amber Harsin said. “Composability is not a strategy of patching or layering complexity onto legacy systems to force integration; it’s about forging a clean, digital-first foundation that allows credit unions to scale, innovate, and serve their communities better.”
Mambu also recently announced that it has extended its partnership with Indonesian digital bank Krom (PT Krom Bank Indonesia) for five years. The collaboration between Mambu and Krom enabled the latter to launch its digital banking app in 2024.
“Mambu has proven to be a powerful partner from day one,” Krom Bank President Director Anton Hermawan said. “Our renewed partnership is a key step in Krom’s long-term strategy to build a scalable, innovative, and inclusive digital bank for Indonesians. With Mambu’s cloud-native core and the flexibility it provides, we’ve been able to launch high-impact products faster, stay compliant, and deliver a seamless experience to our customers.”
Krom’s relationship with Mambu goes back to the spring of 2022, when the digital bank selected the company as its core banking partner. Today, Krom Bank is one of the fastest-growing digital banks in Indonesia and has targeted both profitability and more than 20 million accounts on its books by 2030.
“Krom Bank is a standout example of what’s possible when bold vision meets modern technology,” Mambu Managing Director, Head of APAC Sales, David Becker said. “Its rapid growth and strong financial performance are a testament to how a cloud-native, composable core like Mambu can support scale and agility in even the most complex markets.”
Founded in 2011, Mambu most recently demoed its technology at FinovateEurope 2022 (in partnership with Persistent Systems). The European fintech has more than 260 customers around the world, 114 million end users, and its technology handles 200 million API calls per day. Fernando Zandona is CEO.
Headquartered in Ontario, Canada and founded in 2022, Cinareo Solutions complements workforce management platforms, helping them streamline contact center operations and mitigate risk by enabling precise resource allocation and decision-making that is driven by data.
Cinareo made its Finovate debut earlier this year at FinovateSpring 2025 in San Diego, demonstrating how its SaaS solution provides scenario-based capacity planning for both contact center agents and support staff. The company’s technology leverages industry-recognized statistical models and simulations to help businesses meet customer demands as well as vital financial KPIs.
We caught up with Karen Elliott recently to learn more about the field of capacity planning, the role of enabling technologies like AI, and how Cinareo Solutions helps contact centers ensure that the right person with the right skills is in the right place at the right time.
What role does capacity planning have in workforce management? What makes it challenging and how does Cinareo help companies better meet those challenges?
Karen Elliott: Capacity planning is the strategic backbone of workforce management. It determines how many people you need with the right skills, in the right place, at the right time, to meet service levels without overspending on labor. In contact centers, capacity planning sits upstream of scheduling—it uses historical data, forecasts, and business assumptions to set headcount and budget requirements weeks, months, or even years in advance. Effective planning ensures customer demand is met efficiently and profitably.
The challenge is that unpredictable demand, scattered data, and outdated tools make planning a constant challenge. Most organizations resort to using Excel spreadsheets and spend hours or even days of manual labor and embedded formulas to try to figure out the optimal plan. Cinareo streamlines the process by ingesting your data and enabling rapid “what-if” scenario modeling and multi-skilling simulation to create optimized plans for both agents and support staff with the click of a button.
Not only does Cinareo handle planning with ease, but the platform also creates financial budgets and recruitment and training plans so you know who to hire, and when, to ensure you meet your service targets.
Who are Cinareo’s primary customers? How do you reach them?
Elliott: Cinareo is an industry-agnostic platform for all contact centers. We have customers worldwide in financial institutions, telecom, travel, utilities, retail, and even government. We partner with CCaaS and WFM solutions to integrate directly into their platforms so that data can flow seamlessly into Cinareo. Any organization with variable demand, labor-intensive operations and service or cost targets would get huge benefits from using a platform like Cinareo.
We have a wide network of referral agents and ISV partners that recommend Cinareo to their clients when they see a clear need. Cinareo offers webinars and monthly product showcases to demonstrate the power behind the platform—or can even arrange custom demos and proof of concepts to make sure potential customers truly understand the benefits of a modern planning platform like Cinareo.
What in your background led you to pursue innovation in this field?
Elliott: I spent 12 years at the IBM Innovation Center earlier in my career within the User Experience group with a key focus on user-centric software solutions. After leaving IBM, I co-founded a professional consulting firm that specialized in contact center optimization that helped organizations improve their people, processes, technology, and knowledge.
Years of consulting highlighted a huge gap in the market in regard to capacity planning. We worked with countless private and public sector organizations that would build these complex spreadsheets to determine their optimal staffing and we decided there needed to be a better way, so we created Cinareo. It was built to complement any CCaaS or WFM platform in the market and integrate into whatever was the customer’s platform of choice. If customers switch platforms, they can take Cinareo with them—having a portable, agnostic solution was key to the design.
Another important goal was designing a platform that was simple and intuitive based on years of experience in user-centric design. We even have our customers as active members of the planning and design of the solution—this ensures that everything we build is focused on the needs and requirements of the people using the software.
What role do enabling technologies like AI play in developing innovative workforce management solutions?
Elliott: Capacity planning remains relevant in contact centers even if AI is involved, and it can take on a different but crucial role in optimizing the overall performance. While AI can now handle routine queries or simple updates, the reality is much more complex. Cinareo helps determine the right mix of AI-driven processes and human resources to meet the demand efficiently. Our customers are modelling their operations using Cinareo to determine the ideal balance of human agents vs bot and the ROI on an investment in AI as well.
Incorporating AI into Cinareo is a given—we are already full steam ahead in our strategic plans to ensure that AI-driven capacity planning can make a dramatic difference. But true innovation in customer support isn’t about replacing the people—it is about giving people the ability to work faster and smarter – and we are doing that with Cinareo.
You recently launched Flexible Monthly Planning. What is the value proposition with this new offering?
Elliott: We initially offered Cinareo as a strategic, long-term capacity planning platform where users could build 12-, 24- or 36-month plans. However, as we continued to enhance Cinareo, our customers were telling us they wanted more flexibility in their planning, so we built in the capability to do weekly planning up to 52 weeks in order for contact centers to create tactical plans over the short or medium term.
To continue to expand on Cinareo’s flexible platform, we recently launched more flexibility into our monthly planning as well, so customers can build a plan for any number of months up to 3 years in advance. These enhancements were all driven by the needs of our clients since our goal is to have our software reflect “the voice of the customer” and truly be user-centric.
You made your Finovate debut at FinovateSpring earlier this year. How was the experience?
Elliott: We had a fantastic debut at FinovateSpring! We generated a lot of great interest in the solution from the demo we provided. Prior to FinovateSpring, we had recently started onboarding more fintech clients and noticed an uptick in interest from banks, credit unions, and insurance agencies looking for a solution like Cinareo. We thought FinovateSpring would be a great opportunity to demo Cinareo to a wider audience and get fintech companies to see the realm of the possible with a modern capacity planning solution. There is such a clear need in this sector for a solution that will not only improve CX and EX, but also provide important KPIs like the cost per contact to help with financial management.
What can we look forward to seeing from Cinareo in the months to come?
Elliott: We are excited over some of the new features that are set to launch in the months to come—we have been scaling up significantly to meet customer demand. A couple new features that are soon to be released are multi-lingual functionality in addition to the ability to compare a plan with your historical data in a quick and easy way. We will be offering our clients a way to see how their plan performed against their actuals in both performance and staffing—down to the 15-minute interval level. This new feature will help our customers understand trends and patterns and be able to improve their planning moving forward.
That is just the tip of the iceberg—we have so many more exciting things planned over the next while. We would love to increase our customer base to have even more voices driving the future of our software! If you want to see how Cinareo can solve your capacity planning challenges, feel free to contact us.
Here is our look at fintech innovation around the world.
Middle East and Northern Africa
Whish Money teams up with Mastercard to enable cross-border payments to Lebanon.
Bank of Algeria joined the Pan-African Payment and Settlement System (PAPSS) launched by the African Export-Import Bank (Afreximbank).
Qatar-based AlRayan Bank went live with Finastra Corporate Channels.
Central and Southern Asia
India celebrated National Fintech Day earlier this week.
Ukrainian fintech Fintech Farm launched its mobile banking service Tezbank in Uzbekistan.
The Institute of Chartered Accountants of India (ICAI) announced plans to unveil new Information Systems Audit Standards to enhance audit practices for startups, fintechs, and e-commerce companies.
Latin America and the Caribbean
Brazil-based digital financial services platform Nubankintroduced Armando Herrera as new CEO of its Mexican operations.
Uruguayan cross-border payment platform dLocal teamed up with cross-border marketplace platform Tiendamia.
Puero Rico-based transaction processor and fintech EVERTEC announced plans to acquire a controlling stake in Brazilian fintech vendor Tecnobank.
This week’s edition of Finovate Global showcases recent fintech news from three countries in southeast Asia: Vietnam, Malaysia, and the Philippines.
Visa brings Click to Pay to Vietnam
A growing number of Vietnamese banks have become early adopters of Visa’sClick to Pay service. Click to Pay provides a faster, more secure, and convenient checkout experience for online transactions by enabling cardholders to make their purchases with fewer clicks—including relieving them of the need to manually enter card and shipping details. Instead, Click to Pay allows users to identify themselves through their email address or mobile phone number. The service uses advanced security technology—including the Visa Token Service—to keep transaction data secure and is designed to meet EMVCo standards for digital checkout.
“With e-commerce being so prevalent in Vietnam and aligning with the Vietnamese government’s digitization objectives, we are pleased to introduce this solution through our banking partners,” Visa Country Manager for Vietnam and Laos Dung Dang said. “Click to Pay with Visa has the potential to transform online shopping and support the development of a more connected digital economy.”
Cardholders with Vietnam Technological and Commercial Joint Stock Bank (Techcombank) and Vietnam Prosperity Joint-Stock Commercial Bank (VPBank) can enroll in the Click to Pay service through their banking apps or with participating online merchants. Visa has also teamed up with Vietnamese payment platform Payoo, which will integrate Click to Pay across its merchant ecosystem. Visa announced that cardholders using Click to Pay at Payoo-affiliated merchants will be eligible for exclusive promotional offers “in the near future”. Additional merchants are expected to be added in the coming months.
BNPL provider Atome secures $75 million to support Philippines operations
“The Philippines is a key growth market for Atome,” Atome Chief Commercial Officer Andy Tan said. “This financing reflects the continued confidence in Atome’s ability to deliver inclusive, risk-managed credit at scale.”
Atome is part of Advance Intelligence Group, a fintech and AI platform backed by investors such as SoftBank Vision Fund 2, Warburg Pincus, Northstar, and Singapore-based EDBI. This week’s funding comes as the company has been expanding its BNPL offering throughout Southeast Asia, bringing alternative credit solutions to unbanked and underbanked populations in the region. The financing also arrives one year after Atome secured a three-year term loan facility from EvolutionX Debt Capital.
“The launch of innovative and fit-for-market solutions like the Atome Card (PayLater Anywhere) and lending products demonstrates their ability to expand offerings while leveraging local market expertise,” EvolutionX Partner Rahul Shah said.
Malaysia’s KAF Digital Bank goes live with Temenos
The growth of Islamic digital banking is one of the most underappreciated developments in international fintech. Helping power this trend are companies like Temenos which recently partnered with Malaysia’s KAF Digital Bank as the institution launches its new Islamic digital bank in the country.
“Powered by Temenos SaaS, KAF Digital Bank is redefining Shariah-compliant banking with smarter, simpler financial solutions and a seamless, customer-first digital experience,” KAF Digital Bank CEO Rafiza Ghazali said. “The successful go-live and early access customer launch marks a key milestone in our journey, enabling Malaysians to take control of their financial futures with greater confidence.”
Temenos SaaS will enable KAF Digital Bank to offer a range of Shariah-compliant financial solutions that make financial management easier for customers who require or simply prefer Islamic banking. The offering includes comprehensive core and digital banking services with payments, analytics, and Temenos Data Hub on Microsoft Azure cloud infrastructure. In a statement, Temenos APAC Managing Director Will Dale noted the growth and importance of the Islamic banking customer in the country.
“This go-live not only strengthens Temenos’ regional footprint in SaaS, but also shows the unique breadth of functionality and advanced technology we deliver,” Dale said. “With proven capabilities tailored to the Malaysian market and Islamic banking, Temenos SaaS empowers KAF Digital Bank to achieve faster time-to-market, greater efficiency, and drive future growth.”
KAF Digital Bank secured approval to operate as a digital bank at the beginning of the year, and will be the fourth digital bank to operate in the country. The bank was launched by KAF Investment Bank Berhad, in partnership with Carsome, MoneyMatch, Jirnexu, and StoreHub. KAF Investment Bank Berhad was established in 1975.
Here is our look at fintech innovation around the world.
Middle East and Northern Africa
Saudi Arabian finance app tiqmo partnered with global payments network MoneyGram.
Revolutreported that it has entered talks with the Bank of Israel to expand operations in the country.
MENA-based financial institution Mashreq launched its NEO PLUS Saver Account.
Central and Southern Asia
India-based MSME lender FlexiLoans raised $44 million in an expanded Series C round.
Leeds Building Society, the fifth largest building society in the UK, has gone live on Mambu’s cloud banking platform.
The financial institution has launched a pilot digital savings solution and expects to add its mortgage offering to the modernization initiative.
Headquartered in Berlin, Germany, Mambu has been a Finovate alum since 2013.
After operating on a legacy core system for more than two decades, Leeds Building Society—the fifth largest building society in the UK—has gone live on Mambu’s cloud banking platform. The first step for the institution, in what it is calling a multi-year core modernization project, has been to launch a pilot digital savings solution.
“Our partnership with Mambu continues to go from strength to strength. We’ve spent the past year building the engineering foundations for the complete overhaul of our technology and we are delighted to see the technology being used for live savings accounts,” Leeds Building Society Chief Operating Officer Rob Howse said.
In a statement, Leeds Building Society praised Mambu for the speed with which the institution was able to launch its new savings offering. The building society noted that the savings products launched less than a year after starting the build. Leeds Building Society anticipates eventually adding its mortgage offering to its modernization plan thanks to Mambu’s composable architecture and cloud technology.
Composable banking enables financial services companies to leverage the fast and flexible assembly of independent, best-for-purpose systems to design and deliver new solutions and services. Composable banking allows firms to apply agile principles to build, test, and release new solutions; select and combine technologies in unique ways to design a competitive advantage; build both off-the-shelf and customized cloud solutions; and avoid the potential delays and dependencies of relying on single vendor partners.
Mambu’s cloud banking platform enables financial institutions to take advantage of these features, empowering firms to offer configurable deposits and lending products, collaborate with third-party technology providers, and more. To date, the platform has delivered 400 successful go-lives, served more than 260 customers and 114 million end users, and provided cost savings of up to 50% on implementation, integration, customization, infrastructure, and maintenance.
“Partnering with Mambu provides us with a solution that brings the best composable architecture and cloud technology coupled with innovative functionality that matches the very best in the industry,” Howse added. “This strategic move will mean we can spend more time improving the lives of our members and less worrying about our legacy technology.”
Established in 1875, Leeds Building Society has one million members across the UK. Operating as a mutual, Leeds Building Society offers mortgage, savings, insurance solutions, as well as financial wellness and financial literacy content. The partnership with Mambu coincides with the institution’s 150th anniversary and the “Year of the Cooperative”—a global effort launched by the United Nations to promote the work of cooperative financial institutions and their contributions to sustainable development.
“Leeds Building Society’s move to Mambu is a landmark moment for both the organization and the building society sector at large, reflecting our strengthening presence in the sector and our strong track record of providing transformative solutions to banks, fintechs, and other financial services organizations across the United Kingdom,” Mambu Chief Revenue Officer Mark Geneste said.
Berlin, Germany-based Mambu made its Finovate debut at FinovateAsia 2013. The company most recently demoed its technology on the Finovate stage in New York for FinovateFall 2021 and in London at FinovateEurope 2022 (in partnership with Persistent Systems). Mambu began 2025 announcing a partnership with Money DD, a subsidiary of Thailand’s Government Savings Bank (GSB), in support of its new digital lending platform Good Money. The fintech also teamed up with Spain’s Ibercaja Banco, helping the institution launch a dedicated consumer finance entity. Last month, Mambu announced a pair of additions to its C-suite, introducing Ellie Heath as Chief People Officer and Semhal Tarekegn O’Gorman as Chief Customer Success Officer.
Partnerships and collaborations in the payments space lead fintech headlines at the beginning of this holiday-shortened week. Be sure to check Finovate’s Fintech Rundown all week long for the latest updates in fintech and financial services.
Payments
Account-to-account (A2A) payment infrastructure provider Token.ioteams up with payment orchestrator Fabrick.
InComm Payments collaborates with Mastercard to offer Mastercard “Give Hope” gift cards in support of the American Red Cross.
Cloud banking platform Mambu has made its first acquisition, acquiring French fintech Numeral to enhance its payment capabilities and expand its market reach.
Numeral’s cloud-native platform will enable Mambu to offer end-to-end payment workflows, support multiple payment methods, and deliver real-time transaction capabilities to its clients.
With growing demand for embedded payments and real-time payment experiences, this acquisition will help Mambu better serve its clients.
Cloud banking platform Mambu has acquired French fintech Numeral this week in a deal that is expected to advance Mambu’s payment capabilities, helping it capture a wider audience. Financial terms of the agreement were not disclosed.
“This acquisition marks a considered move to deliver a more modern, comprehensive payment offering which is now an integrated part of Mambu’s product portfolio,” said Mambu CEO Fernando Zandona. “Numeral’s advanced payments platform will enable us to address changing customer demands, strengthen existing product lines, and expand our market reach, while offering businesses advanced capabilities to meet an extensive range of needs.”
France-based Numeral offers a cloud-native, universal payment gateway to help fintechs and banks automate payment processing. The company’s API allows organizations to access payment schemes and connect to partner banks, including BNP Paribas, Barclays, HSBC, and ABN AMRO. Founded in 2021, Numeral has raised $13.8 million (€13 million). The company currently processes more than $10.6 billion (€10 billion) in payments annually.
“Numeral’s values, proven agility, and robust onboarding processes match perfectly with our growth mindset as a business,” Zandona added.
Mambu was founded in 2011 and emerged as one of the pioneering players to move banking software to the cloud. The company’s composable banking approach offers a plug-and-play approach to help organizations shift away from legacy core banking platforms and future proof their operations. Among Mambu’s recent partnerships are payments processor Kuady, Latvia-based INDEXO Bank, and travel payments company Outpayce. Today’s deal marks the Amsterdam-based company’s first acquisition.
By integrating Numeral’s payment platform with its own, Mambu will help its clients manage end-to-end payment workflows, support multiple payment methods, and provide real-time transaction capabilities. The company notes that its existing clients will be able to upgrade to a more sophisticated set of payments capabilities.
For Mambu, enhancing its payments capabilities is a strategic move that aligns with the growing demand for embedded payments. As businesses increasingly seek to integrate embedded payments into their offerings, the ability to manage seamless, real-time payment workflows is becoming a key competitive advantage.
At the same time, consumers are demanding faster, more transparent payment experiences, pushing financial institutions and fintechs to adopt more sophisticated technologies. By integrating Numeral’s advanced platform, Mambu not only strengthens its value proposition but also positions itself as a leader in the modern, scalable payments space.
This week’s edition of Finovate Global features news from the fintech industry in Nigeria.
Africa’s newest fintech unicorn raises $110 million
African fintech Moniepoint is the continent’s latest fintech unicorn. The firm, Nigeria’s largest merchant acquirer, announced this week that it has raised $110 million in a funding round led by private equity firm Development Partners International (DPI). The round also featured participation from Google’s Africa Investment Fund, Verod Capital, and Lightrock. The infusion of capital boosts Moniepoint’s valuation above $1 billion, and is providing a positive light at a time when many fintechs in Africa are struggling to secure funding.
The funding takes Moniepoint’s total capital to more than $180 million.
Formerly known as TeamApt, the nine-year-old fintech will use the capital to accelerate the company’s growth across the continent. Moniepoint is building an all-in-one, seamlessly integrated platform for African businesses that features services including digital payments, banking, foreign exchange, credit, and business management tools. Speaking on behalf of DPI, Adefolarin Ogunsanya praised the company for its “combination of innovative technology, fast growth, and positive impact on the continent.”
CEO Tosin Eniolorunda co-founded the company in 2015. In the years since then, Moniepoint has grown into an all-in-one financial ecosystem that serves 10 million businesses and individuals. The company powers most of the point of sale transactions in Nigeria and, via its subsidiaries, processes $17 billion a month for its customers. Headquartered in London, Moniepoint maintains offices in Lagos, Nigeria; and Nairobi, Kenya, as well as in the U.S.
“This milestone validates the work we’ve put in for almost a decade,” the company noted in a post on its LinkedIn page. “And with this raise, we’ll be making financial happiness a reality for every African, everywhere. This is just Day One, and we’re excited for where this takes us.”
CB Insights also named Moniepoint to its 100 most promising startups roster for 2024. The Nigerian fintech is one of seven African startups to make this year’s list.
MTN Nigeria aims for higher quality mobile wallet users
There’s good news and bad news in the latest financial report from African telecommunications company MTN Nigeria. The bad news is that the company reported a significant after-tax loss of $312.7 million (₦514.9 billion), due largely to volatility in the currency market. MTN also noted that though active data users grew by more than 5% to 45.3 million, the company’s mobile money wallet business declined by more than 21%.
The good news? MTN’s fintech division grew revenues by 18%, with much of the gains coming from its mobile money service, MoMo. The decline in active mobile money wallets noted above was attributed in part to a shift in the company’s sales strategy to focus more on “high-quality wallet users” rather than just maximizing the number of users in general. MTN Nigeria also noted that its MoMo service has recently added functionality to support cross-border transactions.
“In the fintech business, we focused on executing our growth strategy, prioritizing increasing wallet quality, focusing on advanced services, and the MoMo PSB app to enhance the user experience and engagement,” MTN Nigeria CEO Karl Toriola explained. “We have introduced cross-border remittances with 13 fellow African countries to boost adoption and monetization. Taking advantage of their interoperability, we are now leveraging the existing network of agents and merchants … in the industry to bring our services closer to our customers.”
PalmPay wins recognition for financial inclusion
Lagos, Nigeria-based fintech platform PalmPay was recognized as the “Most Outstanding Fintech Driving Financial Inclusion” at the 2024 BrandCom Awards held late last month. Sponsored by Brand Communicator, the award acknowledges the fintech’s work in bridging financial gaps and promoting financial inclusion in Nigeria.
“At PalmPay, we believe financial inclusion is the foundation for economic empowerment, and we’re dedicated to ensuring that every Nigerian has access to secure, user-friendly, and reliable financial services,” PalmPay Head of Marketing and Communications, Hanson Femi said.
Founded in 2019, PalmPay has more than 35 million users. The company connects more than one million businesses via its mobile money agent and merchant network, and provides services ranging from instant transfers and billpay to its new USSD feature. This feature enables customers to perform a variety of banking transactions without needing internet connectivity by dialing *861# on their mobile phones.
“We aim to bridge the gap in digital access, and the introduction of our USSD service aligns with that mission,” PalmPay Managing Director for Nigeria, Chika Nwosu, said when the service was launched in September.
Here is our look at fintech innovation around the world.
Asia-Pacific
South Korean fintech unicorn, Viva Republica, which operates the mobile financial super app Toss, announced plans to debut in the U.S. market.
Singapore has established a “Global Finance & Technology Network” (GFTN) to support the region’s reputation as an international fintech hub.
Wise became the first non-bank operating in Japan to earn approval to join the country’s domestic payment network, Zegin.
Sub-Saharan Africa
Stanbic Bank Kenya, in partnership with Mastercard, has launched a pair of new credit cards designed to serve the institution’s affluent customers.
Nigeria-based fintech Moniepoint achieved unicorn status after raising $110 million in new funding.
Côte d’Ivoire-based investment platform Daba Finance won the Ecobank Fintech Challenge.
Central and Eastern Europe
Lithuanian identity verification and fraud prevention company iDenfy partnered with O2Factoring.
Erste Group teamed up with Neterium to help the firm bring its transaction screening solution to markets in Central and Eastern Europe.
Tech Times profiled Germany fintech billionaire and founder of Black Banx, Michael Gastauer.
Cloud banking platform Mambu has teamed up with payments service processor Kuady.
Mambu is powering Kuady’s digital wallet offering, which has just launched in Peru, Chile, Argentina, and Mexico.
Headquartered in Berlin, Germany, Mambu made its Finovate debut at FinovateAsia in 2013.
Courtesy of a new partnership with cloud banking platform Mambu, payments service processor Kuady has launched its digital wallet in Peru, Chile, Argentina, and Mexico. The launch comes less than nine months after the beginning of the partnership between the two companies, and sets the stage for further expansion in Latin America, as well as in Africa and Europe.
“We’re proud to support Kuady in its mission to enhance financial inclusion and transform how people manage their money,” Mambu Chief Revenue Officer Mark Geneste said. “As the adoption of digital wallets continues to grow globally, consumers are seeking smart alternatives to cash that provide flexible and ready-to-use spending, and we are here to support financial institutions and fintechs looking to expand and innovate in this space. We can offer the speed to market, future-proofing, and flexibility needed to stay ahead of the competition.”
Kuady’s new offering is powered by Mambu’s cloud banking platform and supported by Microsoft Azure. The company’s digital wallet will help consumers readily access their funds and manage their finances. Kuady’s wallet also empowers merchants to easily scale across borders, enabling instant payouts, chargeback protection, and more. Launched in July, the digital wallet arrives at a time when demand for digital wallets is surging. Mambu reported that the digital wallet market, which stood at 2.8 billion wallets and $5.5 trillion in spending globally in 2020, is expected to top $10 trillion in global spending by 2025. “One in every two people will choose to pay this way,” Mambu’s research into digital wallets revealed.
“With the tech foundation provided by Mambu, we’ve experienced incredible speed and flexibility allowing us to launch and expand our digital wallet across key Latin American markets in just under nine months,” Open Payment Technologies Ltd. Managing Director Mario Ricciardi said. Kuady is the registered business name of Open Payment Technologies. “As we look to enter more countries in Latin America and eventually expand across Africa and Europe,” Ricciardi added, “we’re excited about growing our business together with Mambu.”
Mambu made its Finovate debut at FinovateAsia 2013 in Singapore, and most recently demoed its technology for Finovate audiences at FinovateFall 2021 and again in partnership with Persistent Systems, at FinovateEurope 2022. In addition to its partnership with Kuady, the Berlin, Germany-based firm this month teamed up with INDEXO Bank. The financial institution, which recently secured a banking license from the European Central Bank, leveraged technology from Mambu to launch banking operations in Latvia.
This week’s edition of Finovate Global features news from the fintech scene in Hong Kong.
Worldline partners with BOCHK
International payment services company Worldline has forged a partnership with the Bank of China (Hong Kong), also known as BOCHK. The partnership makes the bank the first Hong Kong-based customer of Worldline’s open platform card solution, Paysuite Essential Edition. Previously called “Cardlite,” the solution will enable BOCHK to enhance the customer experience with new offerings, including its multi-currency Mastercard debit card.
“We are excited to partner with BOCHK, a prestigious bank in the region, to launch our new innovative Paysuite Essential Edition in Hong Kong,” Worldline’s Head of Financial Services Asia-Pacific, Noel Chow, said. “The partnership highlights the trust and confidence from leading financial institutions in our innovative open platform solutions. We believe the partnership paves the way for other banks to modernize their card systems and migrate from legacy systems to open systems.”
BOCHK’s partnership with Worldline reflects the trend in the payments industry toward open platform solutions. Already available in other markets, Worldline’s Paysuite Essential Edition offers issuing, acquiring, authorization, switching, and routing functionality. The technology supports Mastercard’s multi-currency card, and provides an infrastructure that accelerates time-to-market and deployment of new products and services.
Additionally, Worldline will provide a local support team with local expertise to assist BOCHK as it scales its operations in the future. This team will also help ensure the institution will meet Hong Kong banking industry compliance requirements.
“As open platform solutions are the future in digital payments, BOCHK is pleased to partner with Worldline, known for its comprehensive innovative fintech solution and unparalleled local support it offers, to provide our customers with the Mastercard multi-currency debit card powered by its Paysuite Essential Edition,” said Daniel Li, Chief Digital Officer of Personal Banking & Wealth Management, BOCHK. “This collaboration marks a significant step forward in our commitment to delivering seamless payment experiences to our valued customers and promote the wider use of digital payments.”
Worldline made its Finovate debut at FinovateEurope 2017. At the conference, the company demoed its Connected Piggy Bank, which helps parents provide financial education for their young children via a “playful” end-to-end savings solution. Today, Worldline processes more than 43 billion payment transactions a year, serves more than 14 million merchants, and is active in 170 countries. Founded in 1972, Worldline is headquartered in Bezons, France.
RD Technologies secures $7.8 million investment
RD Technologies, a Hong Kong-based financial platform that seeks to “bridge the worlds of Web2 and Web3,” has raised $7.8 million in Series A1 financing. Participating in the round were HongShan, Hivemind Capital, Aptos Labs, Hash Global, SNZ Capital, Solana Foundation, Anagram, and Upward Capital. The company will use the funds to further build out its financial platform and help encourage the development of the Web3 ecosystem in Hong Kong.
“The legacy payment industry is ripe to be disrupted using blockchain technology and stablecoins to provide more efficient and cheaper cross-border payment networks,” RD Technologies CEO Rita Liu said. “Hong Kong is leading the world in virtual asset regulation. We are confident that compliant and transparent stablecoins will invigorate the market and address the pain points of traditional payments and finance to bring in institutions and help Hong Kong become a global Web3 hub.”
Founded in 2020, RD Technologies offers two primary solutions via its subsidiaries: the RD Wallet and the HKDR stablecoin (HKDR). RD Wallet is a licensed Stored Value Facility that enables businesses around the world to open multi-currency fiat accounts via mobile device anywhere and at any time. The wallet supports eight currencies — HKD, CNY, USD, JPY, SGD, EUR, GBP, and AUD — that are commonly used in the region, offers fund transfer via TT and CHATS, and provides competitive FX rates with a 0% fee.
Issued by RD InnoTech Limited, the HKDR stablecoin is backed 1:1 by the Hong Kong dollar, with high-quality, liquid assets kept in segregated custody accounts with licensed financial institutions. In July, the firm was one of the first companies to be admitted to the stablecoin issuer sandbox by the Hong Kong Monetary Authority.
“Hivemind is thrilled to support RD Technologies as they seek to lead the future of stablecoins and cross-border payments,” Hivemind Partner and Head of Asia Stanley Huo said. “We believe regulated stablecoins are a critical growth area in crypto, offering real product-market fit, particularly as global demand for regulated stablecoins rises among enterprises and institutions.”
Checkout.com launches Octopus in Hong Kong
London-based Checkout.com is the first international payment services provider (PSP) to offerOctopus, the leading payment method in Hong Kong, as a payment option at checkout.
With 98% penetration in a region with 7.5 million residents, Octopus is Hong Kong’s first, “homegrown” fintech. Octopus was launched in 1997 as a contactless card for multimodal transportation. In the years since, the solution has grown into a popular and versatile payment system, used for retail and shopping as well as food and beverage transactions both in Hong Kong and abroad. The company introduced its mobile app in 2012 and now reports that there are more than 4.5 million Octopus digital wallets.
“At Octopus, we pride ourselves (on) making everyday life easier,” Octopus Head of Business Development and International Business Edwin Lai said. “This partnership with Checkout.com will enhance and broaden the payment experience not just for our customers, but also merchants within Hong Kong and beyond. We anticipate robust demand from global and local businesses eager to access Hong Kong’s consumers. We hope this collaboration will help support the growth of the city’s digital commerce.”
“Catering to local payment preferences is crucial for success in the Hong Kong market,” Checkout.com General Manager of APAC Brian Sze said. “Our strategic partnership with Octopus underscores Checkout.com’s commitment to investing in our Asia footprint, delivering localized payment solutions that empower merchants to thrive in this dynamic region.”
Founded in 2012, Checkout.com processes payments for thousands of companies around the world. The company’s international digital payments network supports more than 145 currencies, and processes billions of transactions a year. Checkout.com’s technology helps merchants increase acceptance rates, lower processing costs, fight fraud, and transform payments into a significant source of revenues. The company has raised $1.8 billion in funding, most recently closing a $1 billion Series D round in January 2022. Guillaume Pousaz is founder and CEO.
Hong Kong’s fintech celebration only weeks away
Some of the biggest fintech news in Hong Kong is likely less than three weeks away. Hong Kong Fintech Week begins on October 28 and extends through November 1. The event expects to host 30,000 participants and feature 800 speakers and 500 startups. Finovate participated in the city’s Fintech Week back in 2018 as part of FinovateAsia.
We’ll have more to say about fintech in Hong Kong in the wake of the city’s conference. For now, check out this interview with Lareina Wang, who was appointed chair of the FinTech Association of Hong Kong (FTAHK) in August. In this interview, Wang — who is also executive director, head of digital and innovation at DBS Bank Hong Kong — talks about some of the major issues facing both the growth of the association as well as fintechs in Hong Kong.
“We have some of the world’s best universities in town, while, overall, the fintech industry is short of fintech talent,” Wang told FinanceAsia. “Advocating for policies and reaching collaborations might not appeal to them, but they are interested in being educated around fintech topics.”
Founded in 2017, the FTAHK has 300 corporate members.
Here is our look at fintech innovation around the world.
Central and Southern Asia
86400, a payments technology firm based in India and formerly known as Mobileware Technologies, raised $1.8 million (INR 15.6 crore).
The New South Wales (NSW) government teamed up with Indian incubator Afthonia Labs to help NSW fintech startups enter the Indian market.
An industry organization consisting of fintech lenders, Fintech Association for Consumer Empowerment (FACE), secured “self-regulatory organization” status from the Reserve Bank of India.
Latin America and the Caribbean
Brazilian paytech Barte raised $8 million in Series A funding in a round led by AlleyCorp.
Norway’s MeaWallet partnered with Peru-based neobank B89.
Grupo Bancolombia’s crypto platform, Wenia, launched its WeniaCard that lets users pay with cryptocurrency at any merchant that accepts Mastercard.
Asia-Pacific
Singapore-based fintech Surfin announced a $12.5 million Series A investment from Insignia Ventures Partners.
JCB enabled Google Pay for customers in Japan starting on September 6.
Checkout.com added Octopus as a payment method in Hong Kong.
Sub-Saharan Africa
Mastercard and ACI Worldwideteamed up to bring real-time card payments to South Africa.
Network International went live with new payments services in Kenya.
Nigerian’s Securities and Exchange Commission (SEC) announced a crackdown on fraud in the country’s fintech industry.
Central and Eastern Europe
INDEXO Bank partnered withMambu as part of its launch in Latvia.
Austrian payment orchestration platform IXOPAY introduced new CTO Ronnie Thomson.
Croatia-based fintech Fonoa acquired PwC UK’s GITC product to faciliate management of partial tax exemptions.
Middle East and Northern Africa
Calcalist interviewed former CEO of Bank Leumi and current Managing Partner at Team8 Rakefet Russak-Aminoach on the current state of fintech in Israel.
The UAE announced that cryptocurrency transactions will be exempt from value-added tax (VAT) effective November 15.
American Express Middle East forged a partnership with Dubai-based payment gateway Telr.
Partnerships in digital banking, identity management, and payments lead off the fintech news headlines as July begins in earnest. Be sure to check back all week long for updates and fresh announcements on the latest industry happenings.
Payments infrastructure solution for software companies Payablisecures $20 million in Series A funding.
Instant payments solutions company Zimplerannounced a new technical partnership with Swedish payments app, Swish.
Lending
ClearScoresecures $4.4 million (£3.4 million) in funding from Fair4All Finance to develop debt consolidation loan technology for the financially vulnerable.
Ireland’s CreditLogicraises $3.8 million (EUR 3.5 million) from Riverside Acceleration Capital (RAC).
Crypto / DeFi / Web3
Crypto payments company Kulipapartners with cryptocurrency wallet provider Argent and Mastercard to launch its new crypto-based payment card.
MoonPay and Meshink an exclusive partnership to ease the process of depositing and transferring crypto from exchanges.
Swiss layer-1 blockchain Shardeumpartners with Web3 security services platform Immunefi to launch bug bounty program.
Fraud and identity management
Fraud prevention specialist GBGunveils its KYB solution, GBG Detected.
Germany’s IDnow unveils a pair of new e-signature solutions, InstantSign and eID eSign.
NatWest partners with digital identity identity solutions provider OneID.
iDenfy and UAE-based SIMPal forge strategic partnership to enhance security in the telecom industry.
Insurtech
AutoRekpartners with JP Morgan Payments to enhance premium processing for insurance companies.
Digital banking
U.K.-based digital bank and BaaS platform Griffinreceives B Corp certification.
First Federal Bank of Kansas turns to Jack Henry for its hosted core processing solution.
The summer fintech news slowdown is coming soon, but it hasn’t taken hold yet. Fintech news picked up last week, with multiple funding rounds and product announcements. Stay tuned to read this week’s news as we post updates and evolutions.
Embedded finance
Cross-border payments platform PingPongunveils its embedded lending solution.
Our final Finovate Global column of 2023 celebrates the conversations we’ve had this year with fintech innovators from around the world.
Stay tuned in 2024 for more interviews with some of the most interesting founders, entrepreneurs, and thought leaders in fintech and financial services.
“We developed BehaviorQuant because every financial decision is ultimately made by a person or a team. BehaviorQuant solves a core problem that underlies the entire investment industry: we don’t have systematic knowledge about the people and teams behind investment decisions. And that’s true for financial professionals and clients alike.” Dr. Thomas Oberlechner, founder and CEO of BehaviorQuant. Interview.
“Moniepoint solves the problem of fragmented, inaccessible, and low-quality financial services for businesses in emerging markets. It is a full-service business banking platform seeking to provide all the digital financial services a typical business needs.” Tosin Eniolorunda, founder and CEO of Moniepoint. Interview.
“Eight hundred million voice conversations are recorded daily in Europe and many more worldwide. A tiny 1% of these conversations are checked for quality control, employee training, and business results improvement. Ender Turing is a conversations intelligence and automation platform to close 99% of the conversation gap for business growth.” Olena Iosifova, CEO of Ender Turing. Interview.
“Capital raising is broken. Private companies spend months and even years in the fundraising process, learning how to raise capital and repeating the same mistakes, approaching the wrong investors and often spamming them with irrelevant investment opportunities.” Ulyana Shtybel, CEO of Quoroom. Interview.
“At Refine intelligence, our mission is to help banks regain that superpower of really knowing their customers’ life stories, so their financial crime teams can quickly clear AML or scam alerts triggered by legitimate customer activity. We work with Risk, Financial Crime, BSA and AML teams. Fraud teams look at our technology to help with scam operations.” Uri Rivner, co-founder and CEO of Refine Intelligence. Interview.
“It was an honor to be ranked by CB Insights in its Fintech 250 list and, as one of only seven African start-ups featured, it speaks to the pioneering approach we are introducing to the world – revolutionizing payments and creating a financial services ecosystem for Africa.”
“As sub-Saharan Africa gains recognition on the global stage, we are seeing innovative and pioneering products emerge and rise in popularity amongst consumers, diversifying the products they can choose from.” Tayo Oviosu, founder and CEO of Paga. Interview.
Here is our look at fintech innovation around the world.
Asia-Pacific
Singaporean fiat-to-crypto payment gateway Alchemy Pay forged a partnership with Worldpay from FIS.
Indonesian P2P fintech JULO added insurance coverage with the launch of its JULO Cares solution.
Hungary’s OTP Bank partnered with Intellect Global Consumer banking (iGCB), the consumer banking arm of Indian banking technology copany Intelltect Design Arena.
