During FinovateEurope 2019, Giulio Montemagno – Head of Europe, Amazon Pay took to the stage to discuss the ripples of change we’re seeing in payments and e-commerce, and how voice commerce will redefine the ideal customer experience. In the third era of commerce, only early adopters win.
“Since the emergence of digital, commerce has been in a state of transformation, first with e-commerce and then with the rise of mobile came m-commerce. Today, we are in the very early stages of the third era – voice commerce – a powerful medium that will transform our day-to-day lives and how we purchase.”
Customers are more in control than ever before. Digital has transformed the purchase journey and market saturation is common. Even legislative changes are encouraging customers to shop around. With competition just a scroll, click or voice command away customer retention has never been more important. As a result, the Financial Services industry needs to establish new value amongst their audiences in order to drive loyalty. But what is deemed ‘value’ in this environment and how can new technologies help? In this talk from FinovateEurope 2019, Russell Pert, UK Head of Industry, Financial Services at Facebook, discusses how technology is augmenting relationships between brands and customers and why the future of loyalty is centred around relevant and meaningful one to one interactions, at scale.
As part of #FinovateLive, we bring you a round-up of all the best insights from FinovateEurope 2019 and beyond. Find exclusive interviews with Julian Sawyer, Starling Bank, Giuliano Montemagno, Amazon Pay and Thierry Derungs, BNP Paribas Wealth Management, as well as analysis from our Finovate team. Read the latest eMagazine now!
And don’t forget to take your time browsing through the Finovate blog, to discover more #FinovateLive specialist content, on top of our regular fintech news, updates and industry commentary. It’s not to be missed.
As part of the #FinovateLive Digital Week, we bring you exclusive interviews with the leading minds in fintech. Hosted by David Penn, Finovate Analyst, and William Mills, these interviews cover a range of topics, from why it’s riskier to not take risks when it comes to retail banking, to whether or not robots are going to need passports in the future (hint: they will!), to what trends these experts are keeping a close eye on this year.
Brett King, CEO and Founder of Moven, on what the most disruptive technologies in history all have in common
The Breaking Banks PowerHour – a live feed of Brett King’s Breaking Banks podcast – returned to FinovateEurope last week.
In case you missed it, here’s your chance to join Brett, J.P. Nichols, Jim Marous, and Greg Palmer as they discuss the latest trends in fintech innovation, the rise of TechFin competitors around the world, the impact of Brexit on U.K. fintech, and their favorite demos from our conference.
Over 1000 fintech professionals joined us in London for FinovateEurope 2019. We saw the best of the Europe’s fintech through unique, short-form demos and learned from expert speakers on banking, regtech, payments, customer experience, investech, open banking and AI.
We’ll see you next at FinovateSpring, returning back to San Francisco this May 8 – 10. Find out more about our demoing companies, our expert roster of speakers, and our cutting-edge agenda.
Today is our special FinovateEurope Summit Day. For those interested in an especially deep dive into fintech’s most critical topics, Day Four of FinovateEurope is for you. Today we focus on two issues that many believe will define the future of financial technology: the rise of artificial intelligence and the promise and potential of open banking.
Our agenda for Friday will consist of two tracks running simultaneously: our Open Banking Summit in East Mall 2, and our AI Summit – sponsored by Personetics – in East Mall 3. Be sure to check out the Day Four tab on our FinovateEurope page for more information on individual speakers for each session.
0815 Registration, Continental Breakfast, and Networking
Open Banking Summit
0900 Chair’s Opening Remarks
0910 What Lies Ahead for Open Banking, and What Do You Need to Be Thinking About?
0935 Reshaping the Industry: Maximizing the Strategic Opportunities Afforded by Open Banking
1005 Building and Using APIs at Scale: What New Horizons Are Opening?
0900 Chair’s Opening Remarks
0915 Achieving Transformational Outcomes with an AI Strategy: Leading Perspectives on Business Implementation
0950 AI: We Can All Talk the Talk, But Can We Walk the Walk?
1025 Morning Break and Networking
Open Banking Summit
1100 How Open Banking is Changing Financial Systems, and Comparisons with Markets Outside the EU
1120 The Clash: CX In Conflict in Open Banking
1140 Delivering a Better, More Holistic Customer Experience Using Open Banking: Meeting Customers’ Expected Needs
1110 Deep Dive: Harnessing the Power of Small Data in an Era of Social Media – The Future of Personalization
1130 AI in Practice: Personalization of Offerings and Designing New, Tailored Services
1200 Lunch & Networking
Open Banking Summit
1315 Open Wealth Case Study: Looking Beyond Open Banking to the Broader Future of Savings
1330 Working with Fintechs And Non-Banking Institutions: How Partnerships are Being Transformed
1400 The Data Dimension: How Will the Data Generated from Open Banking be Analyzed and Understood?
1315 Case Study: Enterprise-wide Business Transformation Using AI
1345 Real Application Showcase: The Potential of Machine Learning: A Spotlight on Use Cases
1400 Afternoon Break & Networking
Open Banking Summit
1450 Case Study: Leveraging Open APIs for Better Customer Experience
1510 Global Trends: Mapping Out the Context of Open Banking
1530 Early Adoption and Early Advantage: How to Make the Most of Open Banking
1450 Customer Engagement in the AI Age: Attracting and Retaining Customers, and Making Banking More Customer-Oriented
1520 Lessons Learned: Incubating AI and RPA Startups
Happy Valentine’s Day to lovers of fintech innovation everywhere!
The demos are done and the Best of Show trophies have been awarded. That means it’s time for our fintech experts to take the stage and help put into context many of the technologies we’ve seen over the past two days of FinovateEurope.
Here’s our agenda for Day Three.
0800 to 0840 Registration, Continental Breakfast, & Networking
0840 to 1045 General Session
0840 Chairman’s Opening Remarks with Dave Birch, Global Ambassadfdor, Consult Hyperion
0845 Opening Keynote: The NeuroGeneration – How a New Era in Brain Augmentation is Revolutionizing the Way You Think, Work, Lead, and Live with Tan Le, founder and CEO, EMOTIV
0915 Easy Come, Easy Go: The Disruption of Loyalty with Russell Pert, U.K. Head of Industry, Financial Services, Facebook
0935 The Evolution of the Third Era of Commerce with Giulio Montemagno, Head of Europe, Amazon Pay
0950 Living and Breathing Agility: How to Emulate Digitally Native Companies
1015 Analyst All-Stars Session
1035 An Update on the FCA Sandbox: Fostering Innovation and Enabling Collaboration
1050 to 1115 Morning Break and Networking
1050 Fireside Chat with Tan Le
1050 Fireside Chat – In Response to the FCA Sandbox Update
1115 to 1235 Streams
The Changing Face of Banking
Technology in Practice
The Future of Regtech
Analytics and User Empowerment
1235 to 1330 Lunch and Networking
1300 VC Lunchtime Panel: The Finance and Fintech Trends Getting Investment
1330 to 1435 General Session
1330 Digital Transformation – Culture, Collaboration, and Competition – featuring Benoit Legrand, Chief Innovation Officer, ING
1350 Q&A – Becoming a Unicorn Challenger Bank: OakNorth’s Journey to Profitability
1405 Open Banking, Democratization of Data, And You: The Disruptive New Era of Customer Engagement
1420 The Blurring of Identity Proofing & Authentication
1440 to 1545 Streams
The Changing Face of Banking: Challenger Bank Focus
Product Innovation and the Customer Experience
Innovation in Payments
Investech and Wealth Management Innovation
1545 to 1610 Intermission, Refreshments, and Networking
1610 to 1735 General Session
1610 The Final Countdown: Best Practices in Onboarding Innovation
1640 Breaking Banks Power Hour Chat: It’s Happening! Live Podcast – featuring Jim Marous, JP Nichols, and Brett King
1730 Chair’s Remarks and Close of Conference
We’re looking forward to an exciting day of insightful discussion and debate on some of the hottest topics in fintech. Thanks for joining us!
The second day of FinovateEurope is here! After a great kickoff to this year’s annual European conference, we’re back at London’s Tobacco Dock Wednesday morning for what promises to be another great day of live demos of the latest in financial technology.
Here’s what we’ve got planned for Day Two. More information on our demoing companies is available on our FinovateEurope website.