Microsoft Marketing Vet Jeremy Korst Joins Avalara as New CMO

Microsoft Marketing Vet Jeremy Korst Joins Avalara as New CMO

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Starting in 2017 former Microsoft executive Jeremy Korst will be the man driving the message at tax compliance innovator and FinDEVr alum, Avalara. The Seattle-based company announced this week that Korst will join Avalara as its new chief marketing officer and executive vice president. Coming onboard at what Korst called “an exciting inflection point” for the company, he praised Avalara’s “ideal combination (of) a terrific executive team; a cohesive, unique culture that embraces the ‘power of Orange;’ a proven platform; and a massive global market opportunity.”

avalara_jeremykorstKorst (pictured) arrives at Avalara after several years at Microsoft where he led planning and execution of the global launch of Windows 10. Previous to Microsoft, Korst served as vice president and general manager at T-Mobile, and senior product marketing manager at AT&T Wireless/Cingular. A member of the board of a number of companies including Shoelace Wireless and 9104 Studios, Korst is a mentor for Seattle-area technology accelerator, 9Mile Labs. He has a BA in Economics, Politics, and Government from the University of Puget Sound, and a MBA from the Wharton School, University of Pennsylvania.

At Avalara, Korst will be responsible for brand, demand generation, as well as channel, international, product, and customer marketing. Avalara general manager and CRO Pascal Van Dooren said Korst’s experience in marketing “some of the most storied names in tech … make(s) him an ideal fit for Avalara.”

Avalara presented “The Wacky World of Sales Tax” at FinDEVr Silicon Valley 2015, explaining how its API makes it easy for developers to integrate transactional tax compliance into their applications. Last fall, Avalara announced an investment of $96 million that took its total capital to more than $300 million. In August, Avalara added a set of enhancements to its CertCapture management solution for compliance documents. And in June, in addition to unveiling a new integration with Stripe, the company was recognized at the American Business Awards.

Finovate Alumni News

On Finovate.com

  • Microsoft Marketing Vet Jeremy Korst Joins Avalara as New CMO.

Around the web

  • New York-based BizFi reaches $2 billion in originations.
  • LTP: Trulioo CEO Stephen Ufford writes about the problem of gift card fraud.
  • Boku extends partnership with Microsoft to support carrier billing to France.
  • Exostar teams up with Taulia to bring supply chain finance to the aerospace and defense industry.
  • Avoka, SocietyOne, and SuiteBox named finalists for Fintech Business Awards.
  • HBR: Narrative Science CEO Stuart Frankel writes about talking chatbots.
  • Quantopian recognized by Boston Globe as a “Company to Watch in 2017.”
  • Let’s Talk Payments features Kontomatik’s successful 2016.
  • Dashlane to support Intel Software Guard Extensions to help protect your passwords with hardware-enhanced security.
  • OurCrowd marks 4 years, $320m raised, 100 startups, 9 exits.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Holiday Spirit Missing at Big Banks (redux)

Holiday Spirit Missing at Big Banks (redux)

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Happy holidays everyone! The holiday spirit is everywhere, except it seems, at the big U.S. banks. I get that budgets are busted, employees on vacation, and you don’t want to offend anyone by mentioning (or NOT mentioning) Christmas. Still, how hard would it be to throw a couple non-denominational snowflakes on top of your logo and wish everyone a happy holiday? Or better yet, how about a little bonus, like the holiday skip-payment offer similar to that featured on Texas Tech Federal Credit Union’s homepage (see above).

In our annual holiday survey of the 25 largest banks, we found only two, PNC Bank and Key, that acknowledged the year-end holidays on their homepages. And while they are just barely outside the 25 largest, Navy Federal FCU was in the holiday spirit as well.

That’s a pretty poor showing, dramatically down from the 8 to 10 participants in years past (see links below). Caveat: The historical comparison is not perfect due to timing. I was tardy this year and didn’t take my holiday tour until 27 Dec, so I may have missed some decorations that had already been stored in the banks’ virtual attics.

Previous year-end holiday posts: 2015, 2014, 2013, 2012, 2011 (big banks); 2011(credit unions/community banks); 2009 part 1, 2009 part 2, 2007, 2006, 2006, 2004.

———-

Holiday 2016 messages

PNC Bank: PNC continues to go all-in with its long-running and clever cost analysis of the items from the 12 Days of Christmas song.

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Key Bank: Key has also consistently added holiday bling to its website. This year, running two holiday-themed items, one for checking and the other a broad security warning.

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Honorable mention: While just outside the top-25 in size, Navy Federal FCU showed its holiday spirit with a classy page-dominating graphic along with a nice message about lack of fees on international purchases.

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Simple’s Annual Disclosure Will Be the Only One You’ll Read This Year

Simple’s Annual Disclosure Will Be the Only One You’ll Read This Year

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When it comes to annual disclosures from financial services companies, I’ll be honest—I never read them. When they arrive as direct mail, I shred them. When they arrive in digital form, I file the unopened email into a folder.

All of this changed last week when I received an email from BBVA-owned Simple (FF11) titled Lint, floss, Regulation E. (Required legalese inside). Here’s how the email began:

Today’s the wonderful day! We’re legally required—and freely excited—to send you these very important Annual Disclosures of Regulation E Guidelines for Electronic Fund Transfers and Privacy Practices.

Encouraging expressions motivate readers to continue, saying, “Don’t sleep too soon!” and “Let go your reluctance!” Following these energy-inducing phrases, the email launches into “lines of regulatory poetry,” otherwise known as Regulation E, (a siren song to fraud).

To reward users for reaching the end of the disclosures, the email concludes with a “Museum of the Mundane.” In case you aren’t a Simple customer and don’t have the luxury of reading the most entertaining regulatory disclosure email ever created, here are the features from the “Museum:”

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Simple concludes the entertaining email with mundane wishes:

Give thanks, Julie! Today’s a bigger day than you thought. Pull out a blanket, pop some champagne, and gather your friends for a reading of this caring, protective, regulatory gift. Regulation E! Yes, please!

There you have it. From Team Simple to you and yours, bidding you mundane wishes this holiday season.

BBVA Compass Announces New CEO, Onur Genc

BBVA Compass Announces New CEO, Onur Genc

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One of the world’s most innovative, fintech-friendly banks just onboarded a new boss.

BBVA announced this week that U.S. subsidiary BBVA Compass has named former Garanti Bank deputy CEO, Onur Genç, as its new CEO. At Garanti, Turkey’s largest bank by market cap at $9 billion, Genç (pictured) was in charge of retail banking, private banking, and asset management. He was promoted to deputy CEO at Garanti in 2015. “I am thrilled to have this opportunity,” Genç said in a press release. “I onurgenccan’t wait to join the team and to work with Manolo to extend the success story of BBVA Compass.” Genç will replace Manolo Sanchez, who became CEO of BBVA Compass in 2008 and will transition into a new role of non-executive chairman.

“BBVA is a global financial group that can tap the world’s best talent, and Onur is a clear example of that. I am looking forward to helping him take BBVA Compass to the next level,” Sanchez said.

Prior to his tenure at BBVA Compass, Onur Genç was a senior partner and Turkey office manager at McKinsey & Company. Before McKinsey & Company, Genç was a financial controller at American Airlines. He has a bachelor of science degree in electrical and electronic engineering from Bogaziçi University in Istanbul, and an MBA from Carnegie Mellon University in Pittsburgh, Pennsylvania.

Founded in 1857 and headquartered in Madrid, Spain, BBVA—Banco Bilbao Vizcaya Argentaria—demonstrated its stock market sentiment solution, Stockbuzz, at FinovateEurope 2013. The second largest bank in Spain and a member of the Euro Stoxx 50 stock market index, BBVA held assets of more than €750 billion in 2015. Carlos Torres Vila is CEO.

BBVA Compass was founded in 1964 and has been a BBVA subsidiary since 2007. With assets of $85 billion, the firm is headquartered in Birmingham, Alabama, and is active in Arizona, California, Colorado, Florida, New Mexico, and Texas.

Nutmeg Closes $14.6 Million Series D Round

Nutmeg Closes $14.6 Million Series D Round

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U.K.-based wealth management company Nutmeg brought its total funding to $90 million today after closing its Series D round, which was led by Taipei Fubon Bank.

The news comes hot on the heels of Nutmeg’s most recent funding when it scored $37 million in Series C funding last month from Convoy, Hong Kong’s largest firm of independent financial advisers. Adding two Asian investors in the past two months comes as a hint as to what’s next for the roboadvisor. Nutmeg CEO Martin Stead told TechCrunch,

There is a very significant market opportunity before us, in the U.K. and beyond, and we are going to capture it. With these new funds, we will continue to invest in product innovations which disrupt the industry and deliver a better deal–and a better experience–for customers. And, we are going to expand into new categories and new territories.

Expansion into the Asia Pacific region is a logical move, since it’s currently experiencing a fintech boom, while the U.S. market is saturated (see our wealth tech coverage for more on this).

Nutmeg, which manages $735 million for its 25,000 clients, debuted its digital wealth management technology at FinovateEurope 2012 in London. In early 2016 the company was recognized on the European Top 100 List at the European Fintech Awards, and the company’s former CEO and founder Nick Hungerford was named one of the U.K.’s coolest people in fintech. In May of 2016, Martin Stead, Nutmeg’s former chief revenue officer, assumed the role of CEO.

Finovate Alumni News

On Finovate.com

  • Nutmeg Closes $14.6 Million Series D Round”

Around the web

  • Taulia reaches supply chain finance into aerospace sector.
  • The New York Times highlights Credit Karma and Mint.

This post will be updated throughout the day as news and developments emerge. You can also follow alumni news headlines on the Finovate Twitter account.

Top Direct-to-Consumer Wealthtech Plays

Top Direct-to-Consumer Wealthtech Plays

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Our wealthtech industry coverage continues this week. We looked at the industry last week and reviewed the top trends earlier this month. Today we’re taking a look at industry players with B2C offerings—in other words, companies that market directly to consumers and not through businesses.

Since wealthtech is broader than just roboadvisers, we’ve divided B2C wealthtech players into seven categories and laid out our top picks for each group. Since category sizes vary, the number of our selections also vary.

Top in-house builds from traditional players
These are offerings from traditional wealth management firms that have been built in-house (or purchased and then white-labeled) and marketed under the firm’s brand.

Fully automated roboadvisers
These are online platforms that provide automated, algorithm-based portfolio management without intervention from human advisers and without personalized, one-on-one conversations with a human adviser.

screen-shot-2016-12-22-at-4-06-40-pmAcorns takes a unique approach by linking a user’s debit card and investing their “spare change”

Hybrid roboadvisers
These are traditional advisory services, including personalized conversations and actively managed portfolios blended with computerized portfolio recommendations. Business Insider reports hybrid roboadvisers will manage 10% of all investable assets by 2025.

screen-shot-2016-12-22-at-4-11-08-pmSigFig has partnered with multiple banks, including Wells Fargo, Pershing, and Citizens Bank

Non-U.S. roboadvisers

Alternative investing platforms
These are platforms that link participants to unconventional investment types, such as private equity, hedge funds, futures, real estate, etc.

screen-shot-2016-12-22-at-4-18-08-pmWith Motif, uses invest in grouped stocks and ETFs that revolve around a common theme

Non-U.S. alternative investing platforms

News and information companies
These are online platforms that help users discover news and market trends before they go mainstream. Some include social networking aspects.

screen-shot-2016-12-22-at-4-23-47-pmTickerTags helps users discover trends even before they become news

Polly Portfolio Unveils Bespoke Custom Investing Platform for Financial Advisers

Polly Portfolio Unveils Bespoke Custom Investing Platform for Financial Advisers

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With Bespoke Custom Investing (BCI), Polly Portfolio offers financial advisers a platform that makes it easier to provide personalized financial management and investment plans. The technology gives advisers the tools for better engagement by using natural language processing to transform client concerns—on issues like investment philosophy and economic outlook—into customized investment advice.

Advisers can either use their own model portfolios as a base investment strategy or select one of Polly Portfolio’s models. They engage with their clients to determine tax planning, investment preferences and risk tolerance, economic outlook, and the status of any held-away assets (assets not actively managed nor affiliated with the adviser’s firm). After any additional adviser or client customizations are factored in, the BCI investment engine builds a personalized investment strategy with natural language explanations.

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The release of Bespoke Custom Investing comes as the company transitions toward a B2B model. As Polly Portfolio began working with wealth managers, it became increasingly clear that the path of least resistance for its technologies was to “decouple” its signature solutions—Bespoke Custom Investing and Sophograph (demonstrated at FinovateSpring 2016)—to better target the markets that would most benefit from each technology.

The initial challenge for Polly Portfolio was figuring out how to maintain the customization, natural language processing, and portfolio-building of BCI without plugging in to Sophograph. The answer was to pollyportfoliobci_image3leverage the model portfolios offered by the financial adviser. “Many advisers use very basic model portfolios,” says Tom McCosker, Polly Portfolio’s COO and CFO. “We built BCI to plug into model portfolios. Then customize around (their) model, using basic risk exposure, and then customize for taxes, headway assets, views on the economy, and so on.” The integration is API-driven, so there is no need for full stack integration.

BCI’s ability to increase and deepen customer engagement is another worthwhile feature of the platform. “Engagement calls are a trick for advisers,” McCosker points out. “What do you talk about on the investment side? You’re in a model portfolio, so that’s it.” By making it easy to translate client preferences into customized investing ideas that are explained in natural language, the platform can be a significant engagement solution for advisers, as well.

Founded in 2014 and headquartered in New York, Polly Portfolio demonstrated its technology at FinovateSpring 2016. This summer, the company launched a free, investment chatbot for Facebook Messenger, Polly Chat, that develops personalized trading and investment ideas through interaction with the user. Jasen Yang is founder and CEO.

Finovate Alumni News

On Finovate.com

  • Polly Portfolio Unveils Bespoke Custom Investing Platform for Financial Advisers”
  • “Top Direct-to-Consumer Wealth Tech Plays”

Around the web

  • CashStar announces digital gift card agreements with online marketplace OpenSky and Marcus Theatres.
  • Nasdaq.com profiles Moven, “the future of banking.”
  • Charlotte Business Journal names Passport among its Fast 50 award winners for its more than 475% revenue growth from 2013 to 2015.
  • Inc. lists Xero, Gusto, and PayPal among 8 business apps that will crush it in 2017.

This post will be updated throughout the day as news and developments emerge. You can also follow alumni news headlines on the Finovate Twitter account.

Finovate Debuts: Agreement Express Helps Advisers Offer Nonintrusive Onboarding

Finovate Debuts: Agreement Express Helps Advisers Offer Nonintrusive Onboarding

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Onboarding software provider Agreement Express helps wealth management firms, payments, and insurance companies create and manage a consistent onboarding experience across channels for all of their product offerings.

At FinovateFall 2016, the company demoed the newest version of its wealth management offering, an onboarding solution that helps advisers interact with clients in a nonintrusive, compliant manner. The new release improves the customer experience by helping firms gather and re-use existing client data instead of requesting the same information multiple times, which causes friction and deteriorates the client experience.

In his demo on the FinovateFall stage, Agreement Express CEO Mike Gardner opened by depicting the difficulty advisers have in getting solutions up-and-running quickly, saying, “At Agreement Express, we unite advisers, clients, back office teams, and compliance … in one platform that allows transformation in just two weeks.” He later noted the software is made to work quickly even for large firms.

Company Facts

  • Founded in 2001
  • Headquartered in Vancouver, British Columbia, Canada
  • Working with Global Payments and M&T Bank
29615085762_a907570331_kCEO Mike Gardner and Account Exec Andrew Grocholski demoed Agreement Express at FinovateFall 2016

screen-shot-2016-12-19-at-4-10-26-pmAfter his presentation at FinovateFall, we conducted an interview with Mike Gardner, Agreement Express CEO, to gather more information about the company and its future plans.

Finovate: What problem does Agreement Express solve?

Mike Gardner: Agreement Express solves the problem of slow, inefficient, paper-based client onboarding in financial services. Because it’s such a huge problem, FIs usually go one of two routes: reducing the scope and only solving one piece of the project, or trying to solve the whole thing in one go with a massive BPM project that takes a couple of years to go live. Agreement Express is onboarding software that financial institutions can implement in just a few weeks, and gives them the data and flexibility they need to iterate and configure their process on an ongoing basis. It’s essentially building the perfect path as you go, enabling firms to receive immediate value and get in the fast-paced technology race, without the risk of trying to predict the future and get it all right without consulting meaningful data.

agreement-express-product-screenshot-1Agreement Express document management screen

Finovate: Who are your primary customers?

Gardner: We service key financial institution markets globally, primarily wealth management, payments, banking, and insurance. In those markets, we serve Fortune 1000 companies and top industry leaders such as Global Payments, Elavon, M&T Bank, National Bank Correspondent Network, Questrade, and more.

Finovate: How does Agreement Express solve the problem better?

Gardner: Agreement Express does two things that sets it apart from the competition: it solves the entire client onboarding problem from front to back office, and enables firms to go live in weeks, not months or years.

Our platform solves more of the problem in less time, and allows users to configure and iterate on an ongoing basis. This allows firms to realize tremendous value right away, and lowers the risk of trying to get everything perfect in advance and delaying time-to-value for a year or more.

Finovate: Tell us about your favorite implementation of your solution.

Gardner: We are proud of the work we’ve done with all of our clients, but one that comes to mind is Global Payments, one of the largest merchant acquirers in the world. By consolidating all of their merchant onboarding processes into Agreement Express, they were able to increase application return rates from 40% to 100%, and virtually eliminate back-office data entry. It was exciting to watch such a large institution make so much digital progress in a short time.

agreement-express-product-screenshot-3Agreement Express adviser workspace

Finovate: What in your background gave you the confidence to tackle this challenge?

Gardner: We work with some of the largest global merchant acquirers, which gave us the confidence that we could successfully help Global Payments make a significant digital transformation.

Finovate: Where do you see Agreement Express a year or two from now?

Gardner: On our current trajectory, we’ll be continuing our global expansion, opening new offices around the world. We’ll be continuing to make Agreement Express accessible to the entire financial services enterprise, from the largest firms to the smallest partners in their network. Typically, software is either made for big or small companies, but Agreement Express will be used by the whole ecosystem for a completely integrated client onboarding experience.


Check out the video of Mike Gardner (CEO) and Andrew Grocholski (Account Executive) demoing Agreement Express at FinovateFall 2016.

Nubank Raises $80 Million in Series D Funding

Nubank Raises $80 Million in Series D Funding

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Financial services innovator Nubank closed on $80 million in Series D funding led by DST Global earlier this month, marking DST’s first investment in a Brazilian company. Other participants in the round include Founders Fund, QED Investors, Redpoint, Ribbit Capital, Sequoia, and Tiger.

This is Nubank’s sixth round of funding and brings its total amount raised to $178 million. While there was no report of the company’s latest valuation, FT Partners reports that after its $52 million Series C round closed in January, Nubank was valued at $500 million. The company will use the funds to accelerate hiring efforts and expand its product offerings. Specifically, Nubank hopes to add a rewards program and add more credit products.

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Founded in 2013, Nubank offers a Mastercard credit card with a companion mobile app that features PFM capabilities, spending alerts, and a card-lock feature. The company has had success in differentiating itself from other financial institutions in Brazil, which offer credit cards with 400% APR. In comparison, Nubank’s APR comes in significantly lower at 145%. This differentiation has led to Nubank receiving 7 million applications for its card, which currently holds a waiting list of 500,000 applicants.

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Nubank Co-founder and CTO Edward Wible, along with Lucas Cavalcanti, lead software engineer, showcased at FinDEVr New York 2016 (pictured above) in a presentation titled Our Money, Our Rulebook. which explored how Nubank deals with real-time, double-entry accounting on a per-customer basis. In October, H2 Ventures and KPMG listed Nubank among 50 leading fintech companies.