Feature Friday: Sweep Accounts for the Mass Market

Feature Friday: Sweep Accounts for the Mass Market

Does anyone remember when sweep accounts were all the rage? They were disruptive technology in the 1980s. The idea was to automatically sweep idle cash from non-interest bearing accounts to savings or investment accounts with higher yields. It’s still a core feature in treasury management accounts for large businesses, but you don’t hear much about it these days on the retail side.

Why? The small differential between checking and savings or money markets hardly justifies the trouble. If the average annual amount swept to savings was $2,500, it would only net an extra $1 or $2 annually (after tax) from a typical large U.S. bank, or up to $10 in a “high interest” account from a community bank or credit union.

But if instead of sweeping idle cash into savings, what if you could use it to pay down, even temporarily, a personal loan or revolving credit balance? All of a sudden, that $2,500 cushion is worth $300 or more annually (assuming 12% APR), 150x the return of sweeping to a bank savings account. That’s enough to get your customers’ attention.

Some overdraft credit lines work this way. You can freely transfer money between credit line and checking to minimize interest charges. I had the feature at US Bank years ago. During cash-strapped times, I would keep $0 in checking and every time I wrote a check it would trigger an automatic (and fee-free) credit line advance. It was a great system, but when the bank started charging fees on each automatic transfer, I abandoned my “sweep account” hack.

Fast-forward 10 years and Kasasa has reinvented the credit-line sweep with its hybrid loan product launched today. Kasasa loans offer a “take back” feature which allows consumers to pay down their loan balance at any time, and then get those extra funds back at any time in the future free of charge. Basically, in banking jargon, it’s a fixed-rate installment loan (with a repayment schedule), married to a credit line that allows you to move money in and out up to the extra amount you’ve paid in (see note 1). One sees this in the home equity space, but not in the personal loan arena.

A key part of the account’s appeal is the Loan Management Dashboard. Without the dashboard, the changing balances and available “excess” would be a customer services nightmare to explain and track. The dashboard makes it (relatively) simple to move money back and forth. There will be some customer service questions, but they should primarily be one-time only.

Bottom line: Kasasa’s hybrid loan is a winning concept, especially for its community bank and credit union clients looking to differentiate themselves from the big banks and online lenders. It’s a user-friendly approach that should play well with their loyal customer/member bases. The laon does have the downside of cannibalizing deposits while lowering loan balances. But with proper marketing, a Kasasa speciality, the incremental loan balances (and customers) should far outweigh the lower deposit totals.

Author: Jim Bruene (@netbanker) is Founder & Senior Advisor to Finovate as well as Principal of BUX Advisors, a financial services user-experience consultancy. 


Note:
(1) Unlike a credit line where you can always borrow to the maximum credit line, in the Kasasa Loan, you can only borrow back your excess contributions. This is a benefit for consumers who prefer the discipline of a fixed repayment period rather than an open-ended credit line.

Finovate Alumni News

On Finovate.com

  • With New Funding, Prosper’s Valuation stands at $550 Million.
  • Tuition.io Raises $7 Million in Series B.
  • AutoGravity Teams Up with Hyundai Capital America.

Around the web

  • Infosys Finacle partners with ToneTag to leverage sound wave technology to drive contactless authentications and transactions.
  • PYMNTS interviews Jumio CEO Stephen Stuut on the challenge of combating cybercrime in “real time.”
  • Xero teams up with TradeGecko to help Singapore’s SMEs Go-Digital.
  • Bento for Business appoints Jeff Pomeroy to the role of Vice President of Product.
  • ThreatMetrix Announces Smart Authentication Platform.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

FinovateFall in the Press

FinovateFall in the Press

One week ago today, the doors closed on FinovateFall 2017. The extended format allowed for rapid-fire fintech demos, while the in-depth summit sessions and keynote presentations offered an in-depth look into specific, hot-button issues for banks and fintechs.

If you missed out, don’t worry– the demo videos will be live on Finovate.com in a few weeks and here’s a look at the Best of Show winners, Twitter highlights, and what impressed the media:

Aite Group
FinovateFall 2017: Industry Fears and Data Science Take Center Stage
by Javier Paz

American Banker
Collaboration in, disruption out at Finovate
By Penny Crosman

Bank Innovation

Banking Exchange

Banking Technology
FinovateFall 2017: a look back at the four-day flow
by David Penn

Big Fintech Media

CUNA News
Top takeaways from Finovate Fall: Part I
by Glen Sarvady

Digital Wealth Insights
PFM Meets AI and Reinvents Financial Planning
by Ian McKenna

eFinancial Careers

Finovate TV YouTube Channel

Fintech Finance

FutureScot
Sustainably wins Best of Show at Finovate Fall in New York
by Matilda

Global Association of Risk Professionals
Can Technology Tame the Sanctions Compliance Beast?
Katherine Heires

Gonzo Banker
8 Quick Finovate 2017 Takeaways
by Sam Kilmer

LendAcademy
Wide Range of Startups Demo at Finovate Fall 2017
by Ryan Lichtenwald

MoneyMarketing

MoneySummit

New York Business Journal

Payments Journal
An SMS “Check” to access Cash from an ATM?
by Joseph Walent

PYMNTS
OCC Says It’s Not Ready For FinTech Banking Applications

Red Fan Communications

Reuters
U.S. banking regulator not ready for fintech charter applications
by Anna Irrera

William Mills Agency Blog


A hearty thanks to everyone who demoed, presented, attended, and networked! Our show would not exist without all of you. We’ll see you next year or at Hong Kong in November.

We’ll update the list as more press comes in. If you’ve published a piece you’d like us to include, please email the link to [email protected].

Somerset Trust Leverages MalauzaiOne to Bring Digital Banking to Business Customers

Somerset Trust Leverages MalauzaiOne to Bring Digital Banking to Business Customers

Courtesy of its partnership with Malauzai, Somerset Trust Company is extending its digital banking service to its business customers. The West Pennsylvania-based community bank will use the same MalauzaiOne digital banking platform it rolled out to retail customers last year, giving business users digital access to their accounts and easier ways to manage payments and receivables.

“The response to our digital banking offerings from our retail customers has been tremendous,” Somerset Bank COO John Gill said. He credited the alliance with Malauzai for giving the bank the ability to “design a cutting-edge banking solution that both our retail and business customers can use interchangeably and seamlessly.” Somerset Bank’s deployment of Malauzai’s technology for retail users was recognized by the inaugural Best of FinXTech Awards, sponsored by Bank Director.

In his statement, Malauzai Chief Product Officer Robb Gaynor highlighted this same advantage of using a single platform for both retail and business banking. “It is great to see banks like Somerset benefit from what Malauzai’s single platform delivers: better engagement with customers, less complexity in their back office and ultimately much lower costs to support the digital channels.”

Founded in 2009 and headquartered in Austin, Texas, Malauzai demonstrated its Conversational Banking for Businesses at FinovateFall 2017 (demo video available soon). The company has more than 425 customers using its technology and more than 800,000 active end users. In August, Malauzai added the Public Service Credit Union (PSCU) with more than $2.3 billion in assets and 219,000 members to the list of FIs using MalauzaiOne Digital Banking. Back in May, Malauzai’s partnership with fellow Finovate alums OnDot and Vantiv enabled Vantiv to launch a youth spending solution called Family Manager: SmartKid Control.

Malauzai has raised more than $25 million in funding and includes Live Oak Banking Company and Wellington Management among its investors. Tom Shen is CEO.

Finovate Alumni News

On Finovate.com

  • Enabled by AI, Self-Service Is the Future of Banking

Around the web

  • eWise offers free access to Categorization-as-a-Service (CaaS) API.
  • Mastercard to introduce contactless payments in Myanmar courtesy of partnership with Co-Operative Limited Bank (CB Bank).
  • Michigan-based Marshall Community Credit Union hires Insuritas.
  • Tesobe announcing APIDays Berlin on 7 & 8 November
  • Pascal Gauthier nominated President of cryptocurrency & blockchain security company Ledger
  • Hyundai Capital America joins the AutoGravity car shopping and financing platform
  • Coinbase announces Ethereum & Litecoin vaults
  • Pirean’s Access: One wins Cloud Security Product of the Year at the 2017 Computing Cloud Excellence Awards.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Enabled by AI, Self-Service Is the Future of Banking

Enabled by AI, Self-Service Is the Future of Banking

Guest post by Sudharshan Krishnan*, VP New Markets and Solutions, Personetics

Self-service banking is adapting to the digital age – though many customers believe that change isn’t coming fast enough. Here we look at the challenges banks face and how AI can be used to transform self-service banking.

Digital problem resolution is key to satisfaction and loyalty

A survey by Ath power consulting found that four in every five consumers prefer to conduct their banking via digital channels. Yet the firm also found that satisfaction with digital banking dropped significantly in the past year as customers began to expect more from their digital interactions. The latest J.D. Power report shows that unsuccessful problem resolution is highly correlated with this low level of satisfaction and high level of customer attrition. And while the branch has traditionally served as the go-to channel for handling problems, younger customers now prefer to resolve problems online or via social media.

Banks that take a more comprehensive digital approach are well positioned to increase satisfaction and fight off future customer attrition, but the payoff can be even more immediate in terms of reduced costs. According to Bain & Company, the top 25 US banks could save as much as $11.4 billion annually in aggregate by increasing digital interactions to the levels of some of their European counterparts.

Pillars of AI in Self-Service Banking: Conversational. Personal. Predictive.

By allowing customers to interact with the bank through natural language conversations, chatbots provide an intuitive channel for customer inquiries, facilitating user friendly interactions and delivering a better customer experience than the age-old FAQs and the dreaded IVR. While bank chatbots are still few and limited in functionality, over three quarters of all banks have active chatbot projects in place.

While the promise is great, a chatbot, just like a human banker, is only as good as the knowledge it possesses. To be helpful, a banking chatbot must understand the context of the bank’s services. Furthermore, it must understand the particular needs and situation of the customer, and incorporate this understanding into the conversation.

To truly delight customers, how about pre-empting them before a request is made? Better yet, how about alerting the customer in advance to avert potential problems altogether? A robust AI solution is predictive – monitoring a customer’s transactions and forecasting future cashflows to anticipate issues ahead of time – then prompting the customer with information, insight, and tips that can help eliminate fees and avert troublesome situations such as over drafting the account.

AI as an Augmentative Strategy

Implementations of AI-powered self-service at some of the world’s largest banks have shown that as many as 88% of incoming inquiries were resolved without requiring the help of a person.

However, as much as chatbots and AI can revolutionize self-service, they should not be viewed as a complete replacement for human bankers. A smart chatbot would know when the time is right to move the conversation to a human-led channel such as the call center or the branch.

There’s No Time to Waste

With practically every major bank getting ready to launch a chatbot solution, the bar for self-service banking is about to be raised once again. Financial institutions that fall behind in delivering new service capabilities will risk customer loyalty and face a cost disadvantage.

With that in mind, banks cannot afford to sit on the sideline or embark on multiyear transformative projects – the time to act is now.


*Sudharshan Krishnan is responsible for growing new markets and working with leading financial institutions to deliver Cognitive Financial Services Applications that are trusted by millions of customers – providing personalized guidance, conversational self-service, and automated money management programs.

Bill.com Wins New Partner and Strategic Investor in JP Morgan Chase

Bill.com Wins New Partner and Strategic Investor in JP Morgan Chase

Business payments network Bill.com announced this week that JP Morgan Chase will leverage Bill.com’s technology to add an automated payment solution to its digital platform for businesses. The new solution is scheduled to be unveiled in 2018, and is designed to give businesses and easier and faster way to send invoices and get paid.

CEO of Commercial Banking for JP Morgan Chase, Doug Petno, called the partnership part of the bank’s drive to “deliver more value and functionality” to clients.  JP Morgan Chase Business Banking CEO Andrew Kresse added that teaming up with Bill.com would enable Chase to become what he called “the easiest bank to work with.” Kresse explained this meant “finding ways to help businesses move toward digital automation and quicker time to money.” He added, “this solution does just that.”

The new B2B solution is slated to reduce bill management time by up to 50%. Businesses will be able to send and receive electronic payments and invoices, electronically store and manage documents, and enable workers and customers to use efficient, digital workflows. The solution will be able to synch with other accounting platforms, removing the need for manual data entry. “Chase clients will be able to say goodbye to sending and receiving paper checks and hello to a new era of time and cost savings,” Bill.com CEO and founder Rene Lacerte said.

In addition to the integration, JP Morgan Chase has made a strategic investment in the Palo Alto, California-based company. The amount of the investment was not disclosed. But Bill.com is believed to have raised more than $159 million in funding. JP Morgan Chase joins Bank of America and Silicon Valley Bank, as well as Scale Venture Partners and Emergence Capital Partners among Bill.com’s investors.

Founded in 2006, California, Bill.com demonstrated its CashView solution at FinovateSpring 2012. The company has more than 2.5 million members in its networking sending and receiving more than $36 billion in payments each year. Partnered with four of the top 10 banks in the U.S. and more than half of the top 100 U.S. accounting firms, Bill.com teamed up with Commerce Bank in July to help FI launch its automated AR/AP service CashFlow Complete.  Also this summer Bill.com announced deeper integration with Intuit’s QuickBooks and a similar initiative with fellow Finovate alum, Expensify. The company began the year by forging a strategic partnership with Capital One – and Gusto – to help development financial management solutions for SMEs.

Join the Next Wave of InsurTech Innovators! Call for Demos at InsurTech Rising

Join the Next Wave of InsurTech Innovators! Call for Demos at InsurTech Rising

InsurTech – if 2016 was all about the hype, this year is about where it’s delivering value.

The digital and business strategies of insurers are in closer alignment and InsurTechs continue to accelerate the industry’s transformation, connecting the old and new worlds. Partnerships between the big and small continue to multiply and the benefits of these symbiotic relationships begin to be felt, with some insurers on the road to change and some InsurTechs on the route to scale.

Yet a number of questions come to mind when thinking about the impact of InsurTech:

  • Are new tech-driven propositions really gaining traction in the market and, if so, where? Where should insurers place their bets?
  • If InsurTech has been largely product innovation focused to date, when can we expect disruptive business models to emerge, and what will they look like?
  • Where can we see InsurTechs taking on the less “sexy” areas of the value chain and creating value by transforming the core of insurance?

These are sure to be some of the big talking points at InsurTech Rising in October (16-18) when we bring together C-Level insurers and innovators to discuss the future of an industry at a turning point.

For InsurTechs with a solution that can deliver value and impact, InsurTech Rising is the platform to showcase your offering to an audience of 700+ insurance execs and investors. Apply now to stake your place among the next wave of InsurTech innovators.

Finovate Alumni News

On Finovate.com

  • Bill.com Wins New Partner and Strategic Investor in JP Morgan Chase.

Around the web

  • Xceptor appoints former IHS Markit executive Todd Rudley as Sales Director for North America.
  • Gulf Coast Bank & Trust ($1.6 billion in assets) goes live with Banking Operating System from nCino.
  • Ohpen acquires core banking system implementation consulting company, FYNN Advice.
  • Appetite for Disruption podcast interviews Nvstr co-founders Patrick Aber and Bernard George.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Royal Bank Canada Leverages Personetics to Pilot New Automated Savings Service

Royal Bank Canada Leverages Personetics to Pilot New Automated Savings Service

Royal Bank of Canada (RBC), with the help of Personetics Cognitive Banking’s applications, will deliver two new services this autumn that provide AI-powered financial guidance and an automated savings programme through the bank’s mobile app, reports Antony Peyton of Banking Technology (Finovate’s sister publication).

The development follows on from last month, when RBC unveiled these two digital services: NOMI Insights and NOMI Find & Save.

Based on predictive analysis of individual behavior and spending patterns, Personetics said its solutions enable RBC to provide clients with personalized insight and advice for day-to-day money management.

Examples of insights include identifying unusual transactions which may require action, automatically issuing reminders based on past activity, and predicting potential issues.

Personetics is headquartered in New York and was founded in 2011. It also has offices in London and Tel Aviv. The company demonstrated its Personetics Anywhere chatbot solution for the financial services industry at FinovateFall 2016.

Live Demos and Deep Dives: FinovateFall Takes to Twitter

Live Demos and Deep Dives: FinovateFall Takes to Twitter

Image courtesy Jenna Bascom Photography

FinovateFall 2017 is in the books! And if the initial reports are any indication, our new, expanded, four-day format was a great addition to the fintech conference landscape. Two days of live demos followed by two days of deep dives into some of the most critical issues in our industry created a unique, exhilarating experience for all involved.

The enthusiasm for FinovateFall 2017 came through loud and clear on Twitter. Whether tweeting about favorite candidates for our Best of Show award or retweeting insights from our keynote speakers and panelists, our followers on Twitter made sure that #Finovate was a fun and informative place for “grizzled fintech professionals” and newcomers alike.

So here’s a sample at what our #Finovate community on Twitter had to say over the four days of FinovateFall 2017. And remember to follow us @Finovate!