TDECU Posts 50% Growth in Mobile Banking Users in 2 Months
This guest post was written by Daniel Thomas, a 25-year strategy and product development veteran of the financial services industry. He is a principal consultant with Mindful Insights LLC.
Back in April, we showed you the list of the 30 most popular iPad apps from U.S. banks and other financial services companies listed on iTunes. The list featured the usual big names, but one surprise was #14, Texas Dow Employees Credit Union (TDECU), a 132,000 member, 19-branch, $1.6B credit union headquartered in Lake Jackson, TX.
The app, UniFI, available on iPad, iPhone and Android platforms, was developed by startup FI-Mobile. The full-featured offering includes:
- All the banking functions offered in online banking
- Linkage to Facebook and Twitter
- Branch locations
- Rates
- Advertising capabilities
- Analytics
FI Mobile says it can launch the app in three weeks for FIs that already have a mobile banking application, and seven weeks if they have to develop a native app.
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Features
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Clicking on Mobile Banking from the home screen launches the WAP service developed by Q2ebanking (note 1).
Both the Locations screen and the Check Our Rates page fetch real-time content from tables that the bank or credit union maintain in FI Mobile’s advanced-content management system (admin tool).
TDECU has an active social network presence, so Facebook and Twitter integration facilitates more frequent views and comments.
The app also includes contact information, rates, and access to TDECU credit cards through gotomycard.com.
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Results
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According to Brad Clutter, Online Banking Product Manager at TDECU, in the first two months after the app’s launch in March, mobile subscribers grew 50% (their target was 10%) and the number of mobile transactions (balance inquiries, transfers, etc.) grew 30% compared to their existing WAP-only, mobile-banking program. He said, “We have been blown away by the results we’ve seen, and they have more than justified the cost.”
Thanks to FI Mobile’s analytics, TDECU can now see that their app is being used by members in all 50 states and in 16 different countries. They know that 84% are returning users and use of Android devices outnumbers Apple iOS nearly 2-to-1.
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Note:
1. UniFI is vendor agnostic and will launch the mobile banking program developed by any vendor. And if you don’t have one, FI Mobile will develop one.
Get Your FinovateFall Ticket by Friday June 24 to Lock in Your Seat (and Save $200!)
Innovative. Inspiring. Fascinating.
Whatever your preferred descriptor, the scores of companies that have submitted applications to demo their latest and greatest at FinovateFall (September 20-21 in NYC) can live up to it.
They’re innovating in everything from biometric security to mobile apps to online lending to artificial intelligence to the “gamification” of financial education and much more. Right now, we’re sorting through the thick stack of applications to fill FinovateFall‘s two days with fintech’s best new ideas for your education and enjoyment.
Last year, the fall conference sold out weeks in advance so be sure to get your ticket now to lock in your seat (and the early-bird price) to see these exciting demos of new technology and connect with hundreds of leading financial executives, venture capitalists, industry analysts, reporters and technology entrepreneurs.
Register before midnight on Friday June 24th to save $200 off the list price and reserve your seat. We’ll see you in September!
FinovateFall 2011 is sponsored by: The Bancorp, Tier One Partners, and the law firm of CB&S.
FinovateFall 2011 is partners with: BankInnovation.net, BankerStuff, CardWeb, Filene Research Institute, Finance on Windows, PYMNTS.com, Mercator Advisory Group, MyBankTracker.com, Mobile-Financial.com.
Get Your FinovateFall Ticket Before Midnight on Friday June 24 to Lock in Your Seat (and Save $200!)
Innovative. Inspiring. Fascinating.
Whatever your preferred descriptor, the scores of companies that have submitted applications to demo their latest and greatest at FinovateFall (September 20-21 in NYC) can live up to it.
They’re innovating in everything from biometric security to mobile apps to online lending to artificial intelligence to the “gamification” of financial education and much more. Right now, we’re sorting through the thick stack of applications to fill FinovateFall‘s two days with fintech’s best new ideas for your education and enjoyment.
Last year, the fall conference sold out weeks in advance so be sure to get your ticket now to lock in your seat (and the early-bird price) to see these exciting demos of new technology and connect with hundreds of leading financial executives, venture capitalists, industry analysts, reporters and technology entrepreneurs.
Register before midnight on Friday, June 24th, to save $200 off the list price and reserve your seat. We’ll see you in September!
FinovateFall 2011 is sponsored by: The Bancorp, Tier One Partners, and the law firm of CB&S.
FinovateFall 2011 is partners with: BankInnovation.net, BankerStuff, CardWeb, Filene Research Institute, Finance on Windows, PYMNTS.com, Mercator Advisory Group, MyBankTracker.com, Mobile-Financial.com.
BankSimple Reveals 2 New Banking Partners: The Bancorp Bank and CBW Bank
Yet-to-be-launched BankSimple scored more great press this month with a tease on the cover of the July/August issue of Fast Company:
The Zappos of Finance
The one-page profile in the magazine’s Next column (p. 32) is titled:
A Bank that Doesn’t Suck
For Netbanker readers, the article mostly covered familiar ground. However, there were two huge reveals near the end that I almost missed; two banks the startup is working with to power its services:
- Bancorp Inc, a public holding company (TBBK) that powers 300 affinity banking programs around the country (note 1) which will likely power BankSimple debit cards among other things. Bancorp Bank EVP Pete Chiccino was quoted in the FastCompany article.
- CBW Bank, a small privately held bank based in Weir, Kansas with just $6 million in deposits (note 2), which will likely hold BankSimple-gathered deposits.
BankSimple has a wait-list of 50,000 for beta invites. According to the article, 12,000 of those will be allowed in by year-end before its general-public launch in 2012.
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Notes:
1. The Bancorp is a Finovate sponsor
2. It took 119 years for the bank to get to $6 million in deposits for a net growth of $50,000 per year. They’ll get that much in the first 10 minutes after BankSimple opens its doors.
HelloWallet is a PFM with Deep Philanthropic Roots
- Home features an overview of your accounts, a list of to-dos, and a feed of alerts.
- Plan focuses on the long-term view of wealth, goals, and budget through a cash-flow graph. It also provides personalized recommendations on how to increase savings.
- Budget displays account totals and income by day. It also shows budget totals by category.
- Transactions are listed and graphed. The graph shows money earned compared to money spent on a daily timeline.
- Profile facilitates personalized advice by asking about other personal situations, such as number of children and if you anticipate caring for elderly parents in the future.
- The Center for Economic Progress: Assists hard working, low-income families reach financial stability.
- The Community Builders: Builds homes and communities for low-wage families and individuals.
- Community Renewal International: Restores communities through personal relationships.
- EARN: Provides low-income working families with tools to help them achieve financial goals.
Is Prepaid the Durbin Antidote?
Prepaid cards have been a bit of an afterthought for most banks and card issuers. Sure, they make the occasional appearance on banking sites in December as holiday gifts. But mainstream they are not.
But that was before traditional debit cards suddenly became unprofitable (note 1) thanks to the upcoming U.S. debit interchange price controls (see Durbin rant, note 2) combined with with last year’s reining in of overdraft fees.
It’s pretty easy to predict what happens next. Banks will do what any business would do when offering a popular, yet unprofitable product. Raise prices with new monthly/annual/transaction fees. And for customers that are fee adverse, banks will offer two alternatives:
- Credit cards for the credit worthy
- Prepaid cards for everyone else
Bottom line: Prepaid bankcards are about to become much more popular. Here’s why:
- More interchange revenue to the issuer
- Easier to sell online with fewer risk management and compliance issues
- Great entry product for teens and pre-teens
- Porting the prepaid “card” into mobile phones and other contactless form factors
- Valuable service for underbanked segments
- More utility: can be gifted, used for traveling, used to deliver allowance, and so on
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Notes:
1. The price controls apply only to banks of $10 billion or more.
2. I am really disappointed in the Durbin interchange price controls. I was sure Congress would delay the matter, but unfortunately I was wrong. My feeling is that price controls are an absolute last resort when there is not enough competition to create a free market price. I don’t think that was the case with debit interchange.
Long-term, the whole exercise is a zero-sum game for the businesses, merchants and banks, who will adjust their prices to cover costs and ensure a normal profit. The only likely loser is the consumer who will be deprived of innovations killed off by the dramatic shift in interchange.
Here’s my scorecard of the post-Durbin winners and losers:
Short-term winners:
- Merchants, obviously
- Prepaid card issuers (which are not covered by Durbin price controls)
- Consultants, lawyers, marketers and professional services firms involved in drafting and communicating new bank prices and policies
- Financial institutions exempted from Durbin (under $10 billion) could pick up share and/or be able to gain fee revenue by matching the large bank price increases
Short-term losers:
- Large banks will see revenue declines until they can get new fees introduced and move transactions to credit/prepaid
- Consumers who will see fee increases from banks faster than they’ll see price decreases from merchants
- Payment startups and business consortiums whose business model was predicated on disrupting debit
Long-term unchanged:
- Merchants who will eventually pass on the interchange savings due to price competition
- Banks who will make up the revenue loss with new fees and/or by channeling transactions to higher-margin products
- Consumers who will pay more in bank fees but less for goods and services, an overall wash
FinovateSpring 2011 Demo Videos Available Now
The demo videos from FinovateSpring 2011 (last month in San Francisco) are now available for your viewing enjoyment — free of charge — in the Finovate Video Archives.
The spring conference was our largest conference ever, with 850 financial executives, venture capitalists and industry leaders watching 64 innovative fintech companies showcase their latest and greatest products. (FinovateFall in NYC in September promises to be even bigger, register now if you haven’t already!)
If you missed the spring event, then be sure check out these fast-paced 7-minute demo videos from all our presenting companies. These hot young startups and leading established companies are innovating on everything from tablet interfaces to P2P payments to financial education to mobile bill capture to PFM to merchant-funded rewards to biometric security and much more. It’s inspiring to see all the new ideas being launched!
FinovateSpring 2011 was sponsored by: The Bancorp, Tier One Partners, and the law firm of CB&S.
FinovateSpring 2011 was partners with: BankInnovation.net, BankerStuff, CardWeb, Filene Research Institute, Finance on Windows, PYMNTS.com, Mercator Advisory Group, Mobile-Financial.com and TheStartup.eu
FinovateSpring 2011 Demo Videos Available Now
The demo videos from FinovateSpring 2011 (last month in San Francisco) are now available for your viewing enjoyment — free of charge — in the Finovate Video Archives.
The spring conference was our largest conference ever, with 850 financial executives, venture capitalists and industry leaders watching 64 innovative fintech companies showcase their latest and greatest products. (FinovateFall in NYC in September promises to be even bigger, register now if you haven’t already!)
If you missed the spring event, then be sure check out these fast-paced 7-minute demo videos from all our presenting companies. These hot young startups and leading established companies are innovating on everything from tablet interfaces to P2P payments to financial education to mobile bill capture to PFM to merchant-funded rewards to biometric security and much more. It’s inspiring to see all the new ideas being launched!
FinovateSpring 2011 was sponsored by: The Bancorp, Tier One Partners, and the law firm of CB&S.
FinovateSpring 2011 was partners with: BankInnovation.net, BankerStuff, CardWeb, Filene Research Institute, Finance on Windows, PYMNTS.com, Mercator Advisory Group, Mobile-Financial.com and TheStartup.eu
Alumni News — Week of June 13, 2011
CheckFree
eWise
alternative payment methods. Link
Is ING Direct to Capital One what PayPal was to eBay?
Given that ING Direct had to be divested (by agreement with the Dutch government), it couldn’t have gone to a more interesting buyer. Capital One was my favorite banking company in the pre-Internet days as it was an absolute direct marketing machine (and still is).
But Capital One has not leveraged the Internet to the extent I’d expected and as recently as last November, didn’t even have a mobile app for the iPhone.
ING Direct is the opposite. Much of its 7.6 million customer base and $82 billion in deposits can be attributed to an innovative brand optimized for remote delivery.
Will ING Direct’s online chops boost growth at Capital One like PayPal did for eBay when it introduced epayments into the online marketplace? Wall Street gave it a modest thumbs up, sending Capital One shares up more than 2% on a day when financials were flat. That’s a $0.5 billion positive swing in market cap. Not a bad start to the relationship.
The combined entity will be the fifth largest U.S. bank by deposits (at more than $200 billion) trailing only BofA, Chase, Wells and Citi (table here). However, Capital One would need to acquire six more ING Directs to catch Chase, another one to reach the Wells level, and two more after that to best BofA.
My take: I’m not going to pretend to be able to predict the future performance of a $22 billion company paying $9 billion for another. There are so many variables, it makes my head spin.
But from a remote delivery perspective, they look very complementary. ING offers primarily savings and mortgages acquired online. Capital One is huge in credit cards, auto loans and traditional branch-based banking services.
So there is one prediction I’ll make: The combined entity will be an online marketing powerhouse, and I look forward to seeing how that unfolds.
Prosper is Back in the Game, Lands First Private Equity Lender
A few weeks ago, I caught up with Chris Larsen, CEO & founder of Prosper. I’ve been a huge fan of his work for more than a decade. His ventures,
E-Loan and Prosper, have been pioneers in the lending space, both earning OBR Best of Web awards and Prosper also taking Best of Show in our first Finovate in Oct. 2007 (note 1).
But it’s been a rocky few years for Prosper (see Netbanker archives), as it’s been for most consumer lenders. The company even lost its lead in the U.S. P2P loan space to Lending Club, which is currently originating about three times as many loans.
But Prosper survived and appears to be back on a path to live up to its name. Some recent milestones:
- Its first private equity lender (updated 16 June, 2011, per comment below) is coming on board, pledging $150 million to fund loans on the Prosper platform. This is an important development and fulfills a goal that the company sought since its 2006 launch. It will also help Prosper keep up with Lending Club which has had major institutional investors for a while. Prosper hopes to keep a healthy mix of retail and institutional investment (“50/50 would be fine”).
- $17.2 million in new venture funding from Draper Fisher Jurvetson and Crosslink Capital (announced 7 June, link)
- Achieving double-digit returns for investors, a far cry from the negative returns some lenders experienced in the “trial & error” era before (note 4)
- Achieving large year-over-year loan growth, although the company is still running less than half the pace of the pre-SEC days (note 3)
Prosper loan growth
Source: Eric’s Credit Community, 15 June 2011
Prosper’s homepage is a model of Web 2.0 simplicity
Note: New lenders are offered an iPad for investing $20,000 or more (15 June 2011)
Both Prosper and Lending Club are averaging about 200,000 monthly unique visitors
Source: Compete, 19 May 2011
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Notes:
1. E-Loan was named OBR Best of the Web in July 1997 for launching the first online mortgage brokerage.
2. Prosper was named OBR Best of the Web in March 2006 for launching the first P2P loan service in the United States, and the first anywhere to use competitive bidding to set rates, a model they recently abandoned.
3. Before the SEC forced the company to restructure its business as a securities issuer in Oct 2008.
4. The average total return for the 2006 to 2008 loans (most of which are now off the books) was a negative 5.4%