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Finovate Blog
Tracking fintech, banking & financial services innovations since 1994
Core banking provider Tuum and verification platform Sumsub announced a partnership this week.
The collaboration will help banks, fintechs, and financial institutions enhance fraud prevention without compromising the user experience.
Tuum won Best of Show in its Finovate debut at FinovateEurope 2024 in London. Sumsub made its Finovate debut at FinovateEurope 2020 in Berlin.
A newly announced partnership between core banking provider Tuum and full-cycle verification platform Sumsub will give banks, fintechs, and financial institutions the ability to streamline customer onboarding and enhance fraud prevention without adding friction to the user experience.
The integration of Sumsub’s compliance solutions will help financial institutions deal with the growing threat of fraud and financial crime. This includes a global, fourfold increase in AI-driven deepfake scams. Adding to this challenge is the proliferation of new regulations that are tightening compliance requirements and mandating greater security and operational resilience.
“Regulatory compliance and fraud prevention are no longer just obligations—they are critical to long-term success in financial services,” Tuum Partnerships Director Peter DeSouza said. “With new frameworks like PSD3 and DORA shaping the industry, banks and fintechs must embed resilience, security, and real-time fraud detection into their core operations.”
Through the partnership, banks and fintechs working with Tuum will benefit from automated identity verification and AI-powered fraud detection and transaction monitoring. This will enable them to onboard customers faster and comply with international KYC/AML regulations. Tuum-powered institutions will also benefit from the ability to securely scale and operate in multiple markets thanks to real-time decisioning and continuous risk monitoring.
“As financial institutions navigate increasingly complex regulatory landscapes, seamless compliance and fraud prevention are more critical than ever,” Sumsub Business Development Director for EU/UK Julia Bonda said. “Over three-quarters of fraud now occurs beyond the onboarding stage, with identity fraud in Europe surging by 150% year-over-year in 2024.”
Making its Finovate debut at FinovateEurope 2020 in Berlin, Sumsub offers a full-cycle verification platform including customizable solutions for KYC, KYB, transaction monitoring, and fraud prevention. Founded in 2015, the company has more than 4,000 clients in industries such as fintech, trading, e-commerce, crypto, transportation, education, and more. Sumsub’s customers include Bitpanda, Bybit, Wirex, and TransferGo. Andrew Sever is the company’s Founder and CEO.
Of late, Sumsub has forged partnerships with the Association of Fintechs in Kenya (AFIK), workforce payroll and payments platform Papaya Global, and Latin America-based corporate expense management company Clara. Most recently, the company announced a partnership with Duolingo to bolster security for the language-learning app’s English language proficiency test, the DET.
Headquartered in the UK and Estonia, Tuum won Best of Show in its Finovate debut at FinovateEurope 2024. At the conference, the company demonstrated how its modular, cloud-native, API-first banking platform leverages a microservices architecture to provide high scalability and flexibility along with lower maintenance costs. In the year since then, Tuum has secured partnerships with numerous fintechs including TransactionLink, CREALOGIX, DDCAP ETHOS, Ozone API, Flexys, ComplyAdvantage, and audax. The company was founded in 2019. Myles Bertrand is CEO.
Savings and purchase fulfillment platform SaveAway has introduced a suite of new features.
The new functionality includes Custom Plans and Friends & Family Comments and Voting, which move beyond traditional anonymous reviews and blind gift-giving.
SaveAway made its Finovate debut at FinovateFall 2016 in New York. Om Kundu is Founder and CEO.
Goal-based savings and purchase fulfillment platform SaveAway introduced a range of new features. The new capabilities expand the platform’s core functionality to fulfill purchases without relying on credit or debt.
For years, SaveAway customers have been able to use the platform to establish a savings and purchase goal, set up autopay via their FDIC-insured SaveAway wallet, and then receive their item after the savings goal is met. With this announcement, SaveAway now enables users to purchase any product—not just those available via the SaveAway web app—simply by providing product details. This Custom Plans functionality expands access to a broader range of products and a wider network of retail partners and brands. It also makes it easier for users to set purchase goals that are better aligned with their personal preferences.
The company also announced Friends & Family Comments and Voting capabilities. This functionality lets users invite friends, family, and other members of their own “trusted circle” to comment, advise, and vote on a user’s potential purchases. Not only can they provide feedback on prospective purchases, but friends and family also can contribute financially toward the purchase. This functionality takes e-commerce beyond traditional anonymous reviews and blind gift-giving by integrating both the opinions and support of those who know and care about the consumer and their personal finances.
“SaveAway triages these first-of-its-kind capabilities to make the path to purchase more memorable and responsible, rather than one that relinquishes agency to the slippery slope of credit/debt/regret,” company Founder and CEO Om Kundu said in a statement. “Buyers and sellers can thus join the community of those who SaveAway to realize their purchase goals, while retailers recapture lost sales previously perceived as abandoned carts, affordably and sustainably.”
SaveAway’s announcement comes as the company ramps up its outreach efforts through campaigns such as “$25 for ’25,” a referral program that rewards new users and those they refer when they sign up for SaveAway and complete a savings and purchase plan. The company also announced its program to encourage content creators, influencers, and early adopters to try and test the platform. Lastly, SaveAway has enhanced its “Monitor Your Plan” page, boosting ease of use and transparency by making the content more intuitive and informative.
Founded in 2014 and headquartered in New York, SaveAway made its Finovate debut at FinovateFall 2016. At a time when Buy Now Pay Later platforms are gaining prominence, SaveAway offers an alternative for those looking to limit or reduce their reliance on credit and debt. More than simply a better way for consumers to “save for what matters,” SaveAway enables consumers to leverage the wisdom (and, potentially, the discretionary cash) of friends and families to promote financial wellness and to build a generation of smarter savers and smarter spenders.
BaaS platform Synctera secured $15 million in funding in a round co-led by Fin Capital and Diagram Ventures.
The investment takes Synctera’s total funding to date to $94 million.
Headquartered in Palo Alto, California and founded in 2020, Synctera made its Finovate debut last September at FinovateFall 2024.
Banking and payments platform Synctera has raised $15 million in funding. The round was co-led by Fin Capital and Diagram Ventures, and featured participation from existing investors First & Main, Evolution, and True Equity.
The investment takes Synctera’s total capital raised to date to $94 million. The firm indicated that the additional capital will help fuel its current expansion plans, including better serving its growing customer base. “This is a vote of confidence that enables us to continue to drive scalable growth and excellence for our customers and community of banks,” Synctera Co-Founder and CEO Peter Hazlehurst said.
Synctera’s banking and payments platform provides companies with the tools they need in order to build and scale a variety of innovative financial services products: from bank accounts to card programs to money movement services. The company’s technology also enables sponsor banks to better manage compliant partnerships with fintechs.
Synctera’s funding announcement comes just days after the company announced inking a deal with its largest customer to date: Bolt. A fintech that specializes in one-click online checkouts, Bolt—supported by its bank partner, Midland States Bank—will soon offer new financial services to consumers courtesy of its new relationship with Synctera.
“Bolt has always been incredibly driven to deliver the absolute best online checkout experience for consumers of some of the largest brands on the planet,” Bolt Founder and CEO Ryan Breslow said. “We’re excited to partner with Synctera to arm brands with more ways to engage with their customers.”
Additionally, Synctera recently announced a new partnership with fellow Finovate alum Hawk. The alliance will integrate Hawk’s AML and CFT technology into Synctera’s platform, strengthening Synctera’s status as a category leader in risk management and compliance.
“The reason we built Hawk was because we wanted to combine AML and fraud use cases in one platform. Native, Explained AI, and our capability to handle (the) largest volume in real-time position us well to support Synctera’s growth plans, which we love to be a part of,” Hawk Co-Founder and CEO Tobias Schweiger said.
Headquartered in Palo Alto, California and founded in 2020, Synctera made its Finovate debut last September at FinovateFall 2024 in New York. At the conference, the company demomstrated how its platform gives banks an end-to-end solution to start or scale a compliant Banking-as-a-Service program.
Last week, we showcased five companies—all led by female CEOs—who demonstrated their latest innovations at FinovateEurope in London in February. Part of Finovate’s annual Women’s History Month commemoration, the post not only highlighted the achievements of women in fintech, it also helped introduce five new companies to our Finovate audience.
With that last point in mind, we’re thrilled this week to introduce you to some of the women who will be leading their companies on the Finovate stage next month at FinovateSpring in San Diego, May 7 through 9.
First, meet the two companies—Cinareo Solutions and Cratoflow—that were selected to participate at FinovateSpring as part of our Female Founder Scholarship program. Second, we introduce two additional companies—Penny Finance and Instarails—both with female CEOs, and both slated to demo their latest innovation at FinovateSpring next month.
Elliott (LinkedIn) is CEO and Co-Founder of Cinareo Solutions, a SaaS platform that provides capacity planning for agents and support staff, financial management, what-if scenario modelling, and multi-skilling simulation.
Founded in 2022 and headquartered in Toronto, Ontario, Canada, Cinareo Solutions sets a new standard for workforce planning and decision support for multi-channel contact centers. This provides robust and pro-active resource planning and financial analysis to cost-efficiently manage front and back-office staff, as well as all support staff.
Patel (LinkedIn) is CEO of Cratoflow, a company that helps organizations to save up to 110 hours a week, reduce errors, and acclerate payments, enabling faster decision-making and driving operational efficiency and cost savings.
Based in Anaheim, California, and founded in 2021, Cratoflow offers a no-code financial workflow solution that centralizes and simplifies complex daily accounting processeas with an intuitive user interface. The platform leverages machine learning and AI to sync with third-party financial systems to systematically complete revenue, banking, and expense entries.
Sagar (LinkedIn) is founder and CEO of Instarails, a global payment network infrastructure that helps credit unions, community banks, and businesses attract and retain more clients while accelerating revenue growth,
Founded in 2022 and headquartered in Atlanta, Georgia, Instarails leverages blockchain technology to make direct, real-time, cheap, inclusive, and transparent payments. Clients connect to Instarails’ network via SaaS API and send transactions. These transactions are routed through Instarails’ network and recipients get funds instantly through their bank, e-wallet, or via cash pickup.
Cole (LinkedIn) is CEO and Founder of Penny Finance, an online financial planning engagement engine that attracts, retains, and services the digital generation of credit unions and community banks by providing tailored education, resources, rewards, and services to their members and customers at large.
Headquartered in Boston, Massachusetts, and founded in 2020, Penny Finance connects the dots between a financial institution’s products and services and member and customer needs, all while creating efficiency for their marketing organizations.
FinovateSpring 2025 kicks off May 7 through 9 in San Diego, California. Visit our FinovateSpring hub today to learn more about our emerging speaker lineup, demoing companies, and how to plan your visit to Finovate’s first conference in SoCal!
AI-powered digital vault provider FutureVault has raised $3 million in equity capital. The funding boosts the fintech’s total capital raised to $31 million, and will be used to accelerate the development of new product functionality, continue innovating in the use of AI and Large Language Models (LLMs), drive additional advancements in workflow automation, and strengthen the company’s position as the pioneer of Client Life Management Vault solutions.
“We are grateful for the confidence our existing and new shareholders have in our enormous business opportunity,” said FutureVault CEO Daniel Kenny. Company founder and executive chairman G. Scott Paterson added, “The aggregation of critical documents into a digital vault, when coupled with AI, is changing the face of financial services, advice delivery, and client engagement.”
Digital vaults play a key role in the modern technology stack for companies in financial services and wealth management. In the same way that physical vaults store and protect valuable assets—such as cash, jewelry, and important documents—digital vaults safeguard valuable digital assets, such as files and documentation. Digital vault technology enables firms to better organize, manage, store, and deliver client-facing documents, onboard and retrain customers, attract talent, manage compliance and audit readiness, and ultimately enhance engagement with both new and existing clients.
FutureVault’s platform leverages AI to provide document summaries, keyword extraction and expiration date recognition, contextualized action items and more. Users can extract structured and unstructured data to power workflows and enterprise-wide intelligence. The platform provides secure document exchange and helps firms maintain data security and compliance via better recordkeeping governance and streamlined audits.
“Digital vault platforms are becoming the next iteration and the future of secure document management by providing firms (and their advisors) accountability, efficiency, structure, compliance, and protection—all areas that enable organizations to scale document management practices across the many levels of their organization, and most importantly, to extend and enhance the value proposition delivered to their clients,” FutureVault CMO Kristian Borghesan said.
Founded in 2015 and headquartered in Toronto, Ontario, Canada, FutureVault made its Finovate debut at FinovateFall 2016 in New York. Today, the company boasts more than 150,000 client vault accounts, 4,000+ partner professionals, and more than $600 billion in assets under management of partner firms. FutureVault serves investment dealers, RIAs and advisors, family offices, banks and credit unions, insurance companies, accounting firms, and more.
FutureVault began the year by teaming up with Canadian wealth compliance technology provider PortfolioAid. The partnership combines PortfolioAid’s wealth compliance technology with FutureVault’s Client Life Management Vault and Digital Vault to establish a new benchmark for digital document management, compliance transparency, and an enhanced client value proposition.
“Data embedded within documents is worth more than raw data,” FutureVault CEO Daniel Kenny said. “With FutureVault’s AI-powered Digital Vault construct, we’re enabling enterprises, advisors and their clients to tap into this data like never before—driving unprecedented advisor-client engagement and streamlining operational workflows. Our partnership with Sam Webster and the team at PortfolioAid will materially transform the modern wealth enterprise’s ability to deliver a more personalized, seamless, and compliant client experience.”
This past Saturday marked International Women’s Day, but if you missed it, I’ve got good news: Women’s History Month is celebrated throughout the month.
In the US, Women’s History Week was first celebrated in 1982, and this commemoration of women’s history was extended to the full month of March four years later. To learn more about the history of International Women’s Day and Women’s History Month—and their fascinating origins in European and women’s labor history—check out this primer from Time.com.
Here at Finovate, we have recognized the accomplishments of women in fintech and financial services for more than a decade. In both our conferences and on the Finovate blog, we have endeavored to showcase women who have founded and led some of the most innovative companies in our industry.
With this in mind, Finovate is once again proud to recognize the women who introduced themselves and their companies to our FinovateEurope audience this past February.
Kurt (LinkedIn) is a co-founder at AQ22, leading the growth of an agentic banking orchestration platform that transforms financial workflows with AI-driven automation globally.
Founded in 2024 and headquartered in Vilnius, Lithuania, AQ22 automates and accelerates up to 90% of commercial lending processes.
Botskina (LinkedIn) is an award-winning serial founder, Oxford-trained AI scientist, and banking lawyer with 10+ years of expertise in safe, explainable AI, and compliance for the financial sector.
Founded in 2020 and headquartered in London, England, Deriskly empowers organizations to enhance customer trust, reduce compliance risks, and optimize engagement via AI-driven insights to create clear, effective, and customer-centric financial communications.
Dunne (LinkedIn) is a seasoned executive whose expertise lies in the financial services and fintech/regtech industry. She has a proven track record in growing and building businesses and fostering relationships.
Founded in 2020 and headquartered in Dublin, Ireland, Dimply helps banks and credit unions unlock greater value from their data and create beautiful, personalized, insightful, and resonant embedded financial experiences.
Dang (LinkedIn) is a former Asia investment researcher, Uber data scientist, an experienced entrepreneur, and YC alum.
Founded in 2024 and headquartered in San Francisco, California, Mati Labs helps financial institutions transform and grow by enabling AI adoption with robust data foundations, ensuring security and compliance, and fostering knowledge-based innovation.
Franch (LinkedIn) has more than a decade of experience in artificial intelligence and business leadership, working with organizations of all sizes to drive business growth through digital transformation.
Founded in 2024 and headquartered in Montreal, Canada, PromoComply streamlines compliance for financial promotions, cutting down significantly on the time and cost of maintaining compliant marketing, so organizations build trust with consumers and regulators.
The arrival of Daylight Savings Time in much of the West is yet another reminder that Spring is right around the corner. Here’s Finovate’s Fintech Rundown with some fintech news—including some funding and partnership news from a handful of long-time Finovate alums—to help you get caught up on the latest updates and announcements in our industry.
Worthsecures $25 million investment led by TTV Capital to drive major enterprise growth and expand workflow automation solutions.
Dwolla announces the general availability of its expanded integration with Plaid, allowing its clients to leverage Plaid’s instant account verification and real-time balance check and pay-by-bank payments.
What happens when an ongoing revolution in payment innovation meets a regulatory regime determined to ensure secure and safe transactions for individual consumers, business entities, and even governments? This is the payments landscape in the UK and EU in 2025. As a proliferation of payment options promises to streamline banking and commerce, regulators, fintechs, and financial services companies are looking for ways to make sure that the challenges to these new payment options—from technical complexity to new forms of fraud and financial crime—are met.
To discuss these and other issues involving payments and the emerging regulatory environment, we caught up with Stuart Neal, Chief Executive Officer of Boku. Appointed CEO in January of 2024, Neal previously served as the company’s Chief Financial Officer and Chief Business Officer of Boku’s Identity Division. A champion of payment choice, Boku supports a global network of localized payment solutions, including Direct Carrier Billing (DCB), digital wallets, and account-to-account connections. Founded in 2008, Boku is headquartered in London.
Local Payment Methods (LPMs) have proliferated around the world over the past decade. Socially and technologically, what has powered this growth?
Stuart Neal: Local Payment Methods (LPMs) have had a meteoric rise over the past decade. It’s hard to overstate what a significant and rapid change we’ve seen, and behind it are two main driving forces: changing consumer preferences and rapid technological innovation.
Payments as an industry is finally beginning to reflect the diversity of people’s preferences around the world. And that’s a really positive development. It’s fair to say that traditional financial systems left many people and communities underserved, but LPMs—from mobile wallets in Africa to RTP schemes like UPI in India—bridge this gap, and they’re empowering billions of consumers to participate in the digital economy. This financial inclusion is great for society, for merchants and for the payments industry as a whole.
At Boku, we want to be at the heart of this transformation. People just want convenience, and we’re here to help them buy what they want, the way they want. With one of the biggest LPM networks in the world, we’re making it easier than ever for global merchants to meet consumers where they are.
Looking at Europe specifically, what role has the European Payments Initiative (EPI) played in driving this trend?
Neal: While still in its early stages, the European Payments Initiative (EPI) is playing a crucial role in reshaping the EU payment landscape. Its focus on creating a unified, pan-European payment solution, fostering instant payments, acquiring established players like iDEAL and Payconiq, and advocating for regulatory changes positions it as a future leader in European payments. By competing with global giants, EPI is pushing Europe toward a more integrated, efficient, and competitive payment system. However, full market transformation will likely take a few more years, with real change expected in 2025.
So far the EPI has excelled in laying the groundwork for this payments evolution by clearly articulating its vision and aligning strategically with the key pillars of ecommerce. By fostering strong relationships with merchants, PSPs, and issuing banks, EPI is now in a great position to effect significant change and shape the future of digital payments across Europe.
Part of this was the launch of the real-time payment system Wero last summer. Can you tell us a little about the significance of the Wero launch and how adoption has been so far?
Neal: The Wero Wallet, launched by the European Payments Initiative (EPI), serves as a strong entry into the EU market with the goal of unifying Europe’s fragmented payment landscape. Initially focusing on person-to-person (P2P) payments, Wero will expand to e-commerce in 2025 and in-store payments by 2026, offering various options such as instant payments, installment plans, and subscriptions. With the acquisitions of Dutch payment solution iDEAL and Luxembourg-based Payconiq International or the transition of the former Paylib P2P user base in France to Wero, EPI / Wero is well-positioned for success. However, EPI has opted for a phased market rollout, like what we have seen by other payment schemes in the past, starting with smaller-scale P2P launches in countries like Germany and France, while the true transformation is expected to unfold in 2025. Notably, these acquisitions continue to operate under their original brands, allowing for organic user growth before transitioning fully to Wero.
Has adoption of Wero been uniform across Europe or have some markets remained more reluctant? What distinguishes the eager adopters from the more cautious?
Neal: This is an interesting question, and one that will be clearer by the end of 2025, when we can fully assess the impact of Wero’s initial e-commerce launches. However, what we can say so far is that Wero’s adoption has been strongly shaped by key market dynamics. Starting in July 2024, users of participating German banks were able to sign up for Wero, with Belgium following suit by the end of 2024, also seeing gradual, organic growth. Around the same time, Wero benefited from a significant boost in France, where the transition from Paylib to Wero provided a built-in user base of approximately 35 million registered Paylib users. Looking ahead, the exit of local payment schemes like Giropay in Germany is expected to reshape the competitive landscape, presenting new opportunities for Wero to establish itself as a leading player in the market.
What can be done to encourage broader acceptance of solutions like Wero and less reliance on cards?
Neal: Accessibility is key to the adoption of anything. And if solutions like Wero are to be more broadly adopted, they must become more accessible for consumers and merchants. So to start with we need to integrate these solutions seamlessly into merchant payment ecosystems and do so in a way that matches–or ideally betters–the convenience of cards. You need a frictionless experience for people on both sides of the counter, as it were, if you want to drive adoption.
And then trust. When it comes to sending and receiving money, trust is non-negotiable. Wero and other solutions like it must be really secure, have robust fraud prevention, and partner with regulators to ensure compliance. When consumers and businesses feel confident, they’ll naturally shift to these modern, local payment methods.
The final piece is education and awareness. A lot of consumers, especially in places like the UK and the US, stick to cards out of habit. If it’s familiar and it works, why change right? That being said, in the last year we’ve seen a huge shift in payment habits and greater awareness and adoption of alternatives. Research by Juniper reveals that 60% of all ecommerce transactions will happen via local payment methods by 2028. To put that into context, it’s equivalent to $7 billion a year flowing through hundreds of different payment methods and away from the legacy card networks. Merchants and payment providers need to highlight the benefits of solutions like Wero—whether it’s lower fees, faster transactions, or better alignment with local preferences.
You have just concluded your first year as CEO of Boku. What are your biggest takeaways from the first year and what are you hoping for in 2025?
Neal: It’s been a whirlwind year for sure. I’m very proud of the progress we’ve made, which has been underpinned by the demand for more convenient payment solutions from consumers. From where we were at the start of 2024, we’ve positioned ourselves as one of the world’s largest and most innovative global networks for Local Payment Methods with significant expansion in key global markets and more significant launches planned for this year.
I think my biggest takeaways would be the size of the opportunity for LPMs and the interwoven nature of the industry. Collaboration is so important, between merchants, PSPs, local payment providers, and indeed consumers. All of these need to be on the same page for digital commerce to flow smoothly, which is why the breadth and depth of our network is so important.
Looking ahead to 2025, ecommerce is going to continue to grow as you’d expect. Research that we’ve commissioned actually estimates that the industry will reach an astonishing $10.6 trillion in value by 2028 (from $5.75 trillion today). Local payment methods are no longer an alternative, they are mainstream. For my part, and for Boku, our focus will be on continuing to innovate and scale our offering across Europe, APAC, Africa and Middle East, as well as some exciting planned launches for Latin America, all as part of our push and our mission to give people the freedom to buy what they want, the way they want.
Here is our look at fintech innovation around the world.
Central and Southern Asia
Indian B2B Software-as-a-Service (SaaS) company Perfios acquired financial crime detection and risk management platform Claris5.
Pakistan fintech ABHI launched its microfinance bank.
Indian insurtech InsuranceDekho raised $70 million in a funding round co-led by existing investors including Beams Fintech Fund and Mitsubishi UFJ Financial Group (MUFG).
International enablement and payments platform Nayax announced its strategic acquisition of Brazilian digital payments firm UPPay for $5.3 million.
Chilean fintech Banca.me locked in $3 million in new funding.
Asia-Pacific
CTBC Bank Philippines turned to Hitachi Asia to upgrade its digital corporate banking platform.
inDrive partnered with Fingular to launch its inDrive.Money solutions for customers in Indonesia.
Malaysia’s central bank and finance ministry granted licenses to a pair of new digital banks: KAF Digital Berhad and YTL Digital Bank Berhad.
Sub-Saharan Africa
Flutterwave secured a payment system license from the Bank of Zambia.
The Bank of Ghana and the National Bank of Rwanda inked an MoU to provide companies with a license passporting framework and cross-border payment interoperability.
Nigerian fintech ProsperaVest EGG introduced eNsc, a stablecoin pegged 1:1 to the Nigerian Naira.
Central and Eastern Europe
Lithuanian identity verification service iDenfy announced a partnership with Highvibes to help protect artists from fraud.
Online payment and checkout solutions provider Montonio expanded its partnership with Inbank to bring BNPL and Hire Purchase options to customers in Latvia and Lithuania.
Austrian Reporting Services (AuRep) teamed up with the Nasdaq to provide regulatory reporting technology and support to companies in Austria’s financial services industry.
Middle East and Northern Africa
UAE fintech Flow48 raised $69 million in combined debt and equity funding.
Egyptian fintech Khazna secured $16 million to power its expansion into Saudi Arabia.
Sadad teamed up with Mastercard to enhance digital payments in Qatar.
At Finovate conferences, our special track sessions give attendees an opportunity to dive deep into specific industries and themes within fintech. Via keynote addresses, fireside chats, and power panels, our Finovate tracks provide time for more extended analysis, discussion, and even debate about key developments in fintech and financial services.
This year at FinovateEurope, we held five separate tracks covering AI, payments, lending, customer experience, and banking, risk, and regulation. Below are our summaries, reviews, and key takeaways from the presentations in each of those tracks.
Julie Muhn, Senior Research Analyst, Finovate
Customer Experience
During the Customer Experience Track, Taner Akcok’s keynote address titled “Enabling Hyper-Personalization” emphasized that today’s financial institutions must go beyond transactional relationships to deliver deeply personalized, always-on experiences that meet the high expectations set by big tech companies. Achieving this level of personalization requires an API-first strategy, where data, modern technology platforms, and advanced APIs combine to enable real-time, tailored customer interactions. Crucially, financial institutions no longer need to be the primary channel through which products and services are offered. Instead, banks can embed themselves within broader business management ecosystems, using customer data from procurement systems, accounting platforms, and other third-party tools to power proactive financial insights, such as tax preparation assistance or financial health recommendations. Ultimately, Akcok noted, this shift moves banks from product providers to intelligent financial assistants, delivering insights and solutions based on life events and real-time business needs.
Moderated by Anette Broløs, Director and Co-Founder of Finthropology, the customer experience panel explored the customer experience revolution. Panelists stressed the importance of proactive engagement, where banks anticipate customer needs based on behavior, data, and life events—rather than reacting to requests. Banks need to balance deep personalization with ethical data usage, ensuring they treat each customer as an individual while considering accessibility and usability for users at all experience levels. The panel also highlighted the dangers of building overly complex feature sets designed for power users, as it is better to tailor experiences for beginners and casual users as well. Ultimately, cross-functional collaboration within financial institutions is critical to delivering these personalized experiences, breaking down internal silos to ensure all departments—from product teams to customer support—work together to design and deliver cohesive, customer-centric solutions.
Banking, Regulation, and Risk
The Banking, Regulation, & Risk track at FinovateEurope provided a comprehensive overview of the evolving regulatory landscape shaping Europe’s financial sector. In his keynote, Thomas Zink from IDC Financial Insights highlighted how the rapid pace of regulatory change—from DORA and PSD3 to FiDA, eIDAS 2.0, and the Digital Markets Act (DMA)—is placing an immense compliance burden on European financial institutions, which may put them at a competitive disadvantage compared to international peers. While PSD3 aims to simplify the payments ecosystem by merging payments and e-money rules, it also references DORA for operational resilience, GDPR for data protection, and introduces new obligations for third-party risk management and incident reporting. Meanwhile, FiDA will broaden open finance obligations, and eIDAS 2.0 will introduce a pan-European digital wallet for seamless identification, onboarding, and trust services across the EU. These changes promise greater transparency and interoperability but raise concerns about security, implementation complexity, and long-term regulatory fatigue.
The panel discussion, which was moderated by Omdia Principal Analyst Philip Benton, expanded on Zink’s discussion of regulatory challenges, particularly focusing on DORA and digital identity frameworks. Panelists stressed that while DORA’s direct applicability is limited to the EU, similar resilience and outsourcing requirements are already emerging in the UK, with the FCA increasingly focused on third-party oversight and ensuring financial institutions have robust contingency plans for operational failures. The panel also addressed the growing role of AI in risk management, emphasizing the importance of explainability. If firms can clearly explain to regulators how their AI works, it is a strong indicator they understand it themselves. Effective vendor management was another hot topic, with panelists warning against excessively long infrastructure contracts that make timely upgrades difficult, potentially exposing firms to operational and cybersecurity risks. Ultimately, the track underscored that collaboration, transparency, and proactive risk management—both internally and with third-party partners—will be critical to navigating Europe’s increasingly complex regulatory environment.
Theodora Lau, Author, Analyst, Podcaster, Founder of Unconventional Ventures
Artificial Intelligence
It’s been over 820 days since November 30, 2022, when OpenAI launched ChatGPT, and the world has never been the same. According to OpenAI, ChatGPT has amassed more than 400 million weekly active users, up 30% in the last couple of months. Of course, we all know that AI is more than just generative AI. As a technology, AI has been around since the early 1940s, and it has been used in banking and other industries for quite a while. But ChatGPT and the generative AI race that followed have changed the narrative—simply because now this is a tool that we can all use and play with. We can touch and feel it firsthand, and we can do things that we have never done before. One can certainly feel the energy buzzing at FinovateEurope, especially during the extended AI track this year, where we hosted four presentations and two panel discussions. There has been a noticeable shift in conversations from the hallways to the stage, where we have gone from a cautious exploration mode to one where we share learnings and war stories.
We are at an interesting inflection point. While many have high hopes for the technology and promising use cases abound, ranging from customer service, personalization, and fraud management to workflow automation, market analysis, and software development, we must also go in with eyes wide open to potential pitfalls if we are not careful. In their separate keynote addresses, Aurélie L’Hostis from Forrester, along with Nombuso Matsape and Rahul Aggarwal from ICBC Standard Bank, pointed out some of the top hurdles that our industry faces, including skills gaps, ethical and privacy challenges, regulatory pressure, operational complexities, security concerns, and trust. So where can we gain value from AI, and how can we best manage change while accelerating the right adoption, as Rich Wham from Airia rightfully asked?
As the panels suggested, beyond the tech stack readiness and implementation strategies (for example, selecting the right use cases to begin), success will depend on people and culture, as well as business buy-in, where we must focus on generating real value. A good governance and risk management framework is also key. As Sajid Iqbal pointed out afterwards, AI is an F1 car—fast, but useless without brakes. While some might quip that the future of finance is agentic AI, I believe we still have a bit of a way to go.
David Penn, Research Analyst, Finovate
Payments
This session features Claire Simpson, Senior Manager, APP Fraud Policy Lead, Payment Systems Regulator (PSR), discussing the challenge of authorized push payment fraud, along with our Power Panel on the growth of the payments market and opportunities for banks. Participating in our Payments Power Panel were Pragya Jauhari, Senior Product Manager, Fintech, Booking.com; Alexandre Stervinou, Director, Banque De France; Leticia Costa, Executive Director, Cash Management Sales, JP Morgan Payments; and Andrew Stewart, CRO Europe, Thunes. Moderated by Zil Bareisis, Director, Retail Banking & Payments Practice, Celent.
We began the conversation on payments with a discussion on the challenge of fraud, particularly fraud and financial crime like authorized push payment (APP) fraud to which innovations like faster payments are especially vulnerable. In her keynote address, Claire Simpson, Senior Manager, APP Fraud Policy Lead, PSR, explained this vulnerability, the rise of “psychologically based” fraud, and the way this particular type of fraud can erode trust between financial institutions and their customers. Simpson also underscored what entities like PSR have done to help both FIs and consumers better manage the fraud threat—such as advancing solutions like Confirmation of Payee and the Contingent Reimbursement Model (CRM) Code, which require banks to reimburse customers who are fooled into making fraudulent payments. Simpson noted that it was key for financial institutions on both sides of the fraudulent transaction—the sending and receiving institutions—to have a role to play in making whole customers who have been impacted by APP fraud. That said, her message in large part was that fighting fraud was not simply a task for regulators and banks. Technology companies, including fintechs, help by creating innovations that make it easier for consumers to identify and protect themselves from scams and fraud, as well as solutions that facilitate intelligence sharing between financial institutions about current fraud threats.
Our Payment Power Panel featured a wide-ranging discussion on a $2.85 trillion market that is expected to reach $4.78 trillion by 2029. Moderated by Zil Bareisis, Director, Retail Banking & Payments Practice, Celent, the panel looked at how banks can reimagine payments to take advantage of this sizable growth opportunity. To this end, the panelists reminded attendees that, from the merchants’ point of view, “payments are a way of facilitating a relationship” and, as such, issues of trust and security are just as important as speed. In line with remarks from Simpson’s keynote, the panelists underscored the role of regulations in helping drive innovation and noted that as payments become more ubiquitous via open finance and embedded solutions, it will become all the more important for non-traditional actors participating in the financial services and banking space—such as telcos and platforms— to be covered by the same sort of regulatory umbrella that governs the current players in the payments space. When asked what areas of payments our panelists are most optimistic about for growth, the top areas noted were cross-border payments, embedded finance, and stablecoins—although there was also a great deal of enthusiasm about alternative payment methods (APMs), the rise of domestic payment schemes, and the challenges and opportunities of serving digital nomads and workers in the gig economy.
Lending
This session featured a fireside chat with Joel Perlman, Co-Founder and Senior Managing Director, OakNorth; an address on self-driving finance and agentic AI from Varun Ghai, Associate Vice President, NewGen Software; and a Power Panel on BaaS-powered embedded lending featuring Ishtiaq M. Ahmed, Senior Product Manager, Emerging Tech, Innovation & Ventures, HSBC; Joris Hensen, Initiator and Co-Lead Deutsche Bank API Program, Deutsche Bank; Olaf ten Duis, Lead Embedded Lending, Rabobank; and Ram Devanarayanan, Head of Business Consulting, Infosys Finacle Europe. Moderated by Philippa Ushio, Managing Director, Prosek Partners.
Our conversation on lending in financial services began with a fireside chat with OakNorth co-founder Joel Perlman. Perlman highlighted the firm’s work in what he called the “middle-market” of businesses that are typically overlooked by banks and traditional lenders. This issue is especially acute in the UK, Perlman explained, because of the relative dominance of a few major entities that represent as much as 90% of lending to enterprises. This compares to about 25% in the US. Perlman pointed out that lenders often turn away from certain industries as borrowers because of poor results in the past or from a lack of nuance that prevents them from separating the wheat from the chaff. As one example, Perlman noted that a retrenchment from lending in a sector broadly defined as, for example, retail apparel, may prevent lenders from serving worthy borrowers in a subset of that field, such as yoga pants and athletic clothing. To this point, Perlman acknowledged the role of enabling technologies such as machine learning and AI to help lenders make more discerning assessments, but asserted that “precision” and the basics of good lending matter as much “or more.”
Varun Ghai, Associate Vice President, NewGen Software, discussed the role of self-driving finance and agentic AI in reinventing business lending. In his keynote address, Ghai highlighted the role of data science and low-code technology to bring greater speed and efficiency to the business lending process. He explained the challenges in business lending, from its inherent complexity and extensive documentation requirements to both current and emerging regulatory hurdles. In response, fintechs and innovators like NewGen Software deliver technologies that provide end-to-end automation to streamline workflows and reduce manual data entry, as well as AI-driven decision-making to take guesswork out of the process. Furthermore, NewGen leverages a low-code approach that boosts flexibility and helps to lower operational costs by as much as 50%.
The Lending track concluded with a lively Power Panel discussion that examined the current state of BaaS-powered embedded lending. Among the key takeaways of the conversation was the role of APIs, a desire to move “beyond BNPL,” and the growing importance of technologies like AI—especially explainable AI—in helping ensure transparency in the lending process as well as promote customer education. The customer was very much at the center of the panelists’ thinking, noting that customer preferences are dynamic and changing, but that change often comes at a slower pace than financial institutions and fintechs, determined to provide the latest innovations to their customers, often expect. Here, institutions were advised by panelists to focus on helping customers “make the right decisions at the right time” and to fashion their offerings with this goal in mind. Institutions also need to be aware of regional differences that might favor, for example, credit cards over newer embedded lending solutions, and be ready to meet those customers where they are rather than where an institution or a fintech innovator might otherwise expect them to be.
Identity verification and passwordless authentication company 1Kosmos announced native support for Microsoft Entra ID.
The integration of 1Kosmos technology will enable enterprises to unify ID verification and passwordless access across their entire infrastructure for both Microsoft and non-Microsoft applications.
1Kosmos won Best of Show in its Finovate debut at FinovateSpring 2023 in San Francisco.
Identity proofing and passwordless authentication specialist 1Kosmos has announced its native support for Microsoft Entra ID. A cloud-based identity and access management service, Entra ID enables users to sign into solutions like Microsoft 365, Azure, and other applications, including numerous external resources. The integration with 1Kosmos will give businesses additional security and enhanced user experiences by leveraging 1Kosmos to unify their identity verification and passwordless access to both their Microsoft ecosystem and non-Microsoft apps.
“Microsoft Entra ID is a powerful identity platform, but support for non-Microsoft applications, legacy systems, and hybrid environments can be challenging,” 1Kosmos CTO Rohan Pinto said. “The 1Kosmos platform supplements Entra ID with an external authentication infrastructure that spans both modern and legacy systems, enforces high-assurance identity proofing, and delivers secure, frictionless access to all enterprise applications — whether on-premises, in the cloud, or across hybrid environments.”
Via 1Kosmos’ self-service identity verification workflow and passwordless MFA credential, users can either scan a QR code or click a smart link to initiate onboarding or to reset passwords. In addition to unifying ID verification and passwordless access across a firm’s entire infrastructure, the integration provides a consistent passwordless MFA experience across Active Directory, Windows, Mac, iOS, Android, Linux, Unix, and legacy systems.
“At Microsoft, we believe security is a team effort,” said Natee Pretikul, Principal Product Management Lead for Microsoft Security. “Our customers often use different vendor solutions, and Microsoft Entra ID helps protect these diverse environments. With the new integration of Entra ID External Authentication Methods and 1Kosmos, our customers can now use 1Kosmos’ identity verification and passwordless solutions to enhance their security. This will make access easier and reduce fraud risks.”
1Kosmos won Best of Show in its Finovate debut at FinovateSpring 2023 in San Francisco and returned to the Finovate stage later that year for FinovateFall in New York. Founded in 2021 and headquartered in New Jersey, the company reported a 3x gain in revenue for 2024, as well as a doubling of its customer base. 1Kosmos also last year secured a next-generation identity proofing Blanket Purchase Agreement (BPA) from Login.gov valued at more than $194.5 million.
Digital identity verification and fraud prevention solutions provider Socure has launched its AI-powered assistant.
The new AI Copilot will help reduce the number of false positives for Socure’s Global Watchlist Screening and Monitoring solution.
Socure most recently demoed its technology at FinovateFall 2017 in New York.
Digital identity verification, compliance, and fraud prevention company Socureunveiled its first AI-powered assistant for its Global Watchlist Screening and Monitoring solution. The AI Copilot enhances watchlist screening by reducing false positives, accelerating case reviews, and improving analyst decision-making.
High false positives, manual review, and regulatory complexity are three of the issues that traditionally make watchlist screening inefficient for most organizations. With regard to the regulatory challenges alone, firms have paid non-compliance penalties totaling more than $8 billion globally over the past two years.
Socure’s Global Watchlist Screening and Monitoring solution leverages a two-stage scoring system providing dual controls: a Name Match Scoring assignment and an Entity Correlation Score. The Name Match process determines how closely a customer’s name aligns with names on watchlists. This process is further enriched using personally identifiable information (PII).
The second stage assesses the likelihood that the source list and the matched entity are the same. This stage specifically helps minimize false positives and negatives, streamlining compliance by reducing the need for manual review.
In both stages, Socure’s AI Copilot brings consistency to workflows, minimizing human subjectivity and ensuring standardized documentation. The AI Copilot provides a clear, structured explanation of disqualification criteria, obviating the need for human analysts to draft decision narratives. At the same time, human analysts maintain the ability to confirm or override results, with all activity logged to ensure both transparency and compliance.
“The compliance landscape is evolving rapidly, and traditional watchlist screening simply hasn’t kept pace with the demands of modern risk management,” Socure VP of Regulatory and Compliance Solutions Debra Geister said. “With our AI Copilot, we are eliminating inefficiencies, slashing review times, and delivering the most precise match intelligence in the industry — all while reducing operational costs and analyst fatigue. This is a massive leap forward for compliance teams, giving them the speed, accuracy, and confidence they need to stay ahead of regulatory challenges.”
Headquartered in Incline Village, Nevada, Socure demonstrated its technology at FinovateFall 2017 in New York. In recent years, the company has grown into a major digital identity and fraud prevention solutions provider with more than 2,800 customers in financial services, government, marketplaces, e-commerce, and other industries. Socure’s clients include 18 of the top 20 banks and more than 500 fintechs.
Socure was recognized as a Leader in the 2024 Gartner Magic Quadrant for Identity Verification for its “Completeness of Vision and Ability to Execute.” The company began this year noting that it verified more than 2.7 billion identity requests in 2024. This figure represented 370 million unique identities and a 2x gain over the previous year’s totals.
Last month, Socure launchedRiskOS, a risk decisioning engine that leverages the firm’s acquisition of Effectiv to provide a platform that combines orchestration and decisioning with identity verification and fraud prevention. Johnny Ayers is CEO.
The conversation continues, indeed! Fresh off the Finovate team’s return from FinovateEurope 2025, we’re dropping a pair of Finovate podcasts that you might have missed.
First up is Finovate VP and Podcast host Greg Palmer’s discussion about AI, data apps, and FinovateEurope with Plotly European Sales Director Andy Wisbey. Second, Greg sits down with Portage Capital Solutions Partner and Co-Head Devon Kirk to talk about the current investment climate for fintechs and what to expect this year.
Andy Wisbey (LinkedIn), European Sales Director with Plotly, talks with Finovate Podcast host Greg Palmer about AI, data apps, and the recently-concluded FinovateEurope conference in London. Episode 247.
Founded in 2013 and headquartered in Montreal, Quebec, Canada, Plotly enables organizations to collaboratively develop and deploy apps in secure, scalable, managed environments.
The company’s flagship solution, Dash Enterprise, is a leading data app platform for Python. With more than 20 million downloads a month, Plotly’s technology empowers companies across the Fortune 500 to control, customize, and collaborate on data-driven decision-making. Plotly was a Bronze sponsor of FinovateEurope 2025.
Greg Palmer interviews Devon Kirk (LinkedIn), partner and co-Head of Portage Capital Solutions, about the current investment landscape, IPO and M&A predictions for the year, and what to expect in 2025. Episode 246.
Portage Capital Solutions is an international investment firm that specializes in fintech and financial services. Founded in 2016 and headquartered in Toronto, Ontario, Canada, Portage teams up with companies across all stages to provide flexible capital, as well as a global network of investors, commercial partners, advisors, and value creation experts.
Most recently, Portage announced its support of open source financial infrastructure provider Formance. The firm co-led a $21 million Series A funding round with PayPal Ventures in January.