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Finovate Blog
Tracking fintech, banking & financial services innovations since 1994
Embedded income protection and life insurance provider Eleos has launched its AI Voice Agent.
The new offering is designed to provide customers with always-on, around-the-clock assistance, backed by human customer service professionals.
Eleos made its Finovate debut at FinovateEurope 2024 in London. Kiruba Shankar Eswaran is Co-Founder and CEO.
London-based insurtech Eleos recently unveiled its AI Voice Agent. The new solution will provide always-on, 24/7 customer service, including the ability to make outbound calls to prospective clients. The AI Voice Agent draws answers from actual Eleos policy documents to address customer queries regarding issues such as policy coverage updates, claims information, how to cancel existing policies, and more.
“We’re committed to making protection simple, accessible, and always available,” Eleos Life CEO and Co-Founder Kiruba Shankar Eswaran said. “Our voice agent extends this mission by giving customers the support they need, exactly when they need it—whether that’s at midnight or mid-afternoon. We’re removing barriers to access and empowering our customers to manage their protection with confidence.”
Eleos emphasized that its new AI Voice Agent is designed to support, not replace, human customer service professionals. Rather, the AI agent will serve customers with basic queries, as well as those who have difficulty reading online content or writing emails. In all instances, customers will have ready access to a human agent via phone, email, or WhatsApp.
Eleos’ AI Voice Agent is the latest iteration of the company’s ongoing investment in AI-powered technology. In August, Eleos unveiledTheea, an intelligent chatbot that guides customers through their insurance application with step-by-step instructions and personalized coverage calculations.
“Life insurance is one of the most important financial decisions people can make, but too often it feels out of reach,” Eswaran said when Theea was launched. “With Theea, we’re changing that by building awareness through clear, jargon-free guidance, improving access with on-demand, multilingual support, and driving engagement by giving people the confidence to explore and choose coverage in their own time. Our mission has always been to make protection simple and inclusive, and Theea is a powerful step in that direction.”
An insurtech specializing in embedded term life insurance, disability insurance, and income protection in both the US and UK, Eleos made its Finovate debut at FinovateEurope 2024. At the conference, the company showed how it partnered with consumer brands to embed life insurance and income protection into their online journeys. Eleos demonstrated how the company leverages partner data to raise awareness of the importance of life insurance and income protection, provide quotes on various insurance products, and expedite the application process.
ID-Pal’sstrategic acquisition of NorthRow, a specialist in compliance solutions, will enhance the Irish company’s compliance intelligence for Know Your Business (KYB), Know Your Customer (KYC), and Anti-Money Laundering (AML) operations. The move will combine ID-Pal’s AI-powered verification platform with NorthRow’s expertise in KYB and business due diligence, enabling ID-Pal to offer a single solution for ensuring one perpetual risk view for both individuals and organizations.
Terms of the transaction were not disclosed, but post-acquisition, NorthRow’s services and operations will operate without interruption under ID-Pal. The acquisition comes at a time when new regulations in the UK, and the US Corporate Transparency Act, are putting pressure on compliance teams and making strategies like continuous KYC, AML, and KYB monitoring essential features.
In a statement on the company’s website, ID-Pal Founder and CEO Colum Lyons put the acquisition in the context of his own firm’s founding. “Alongside co-founders James O’Toole and Robert O’Farrell, ID-Pal was created to support businesses with accurate identity verification built on privacy preservation,” Lyons said. “As the financial services space becomes more regulated, and with AI-driven document fraud becoming the biggest threat our industry has faced, it is essential that businesses have a unified view of the risks ahead and how to manage them. Our acquisition of NorthRow allows ID-Pal to unify this process with one comprehensive platform that defends businesses against fraud at every entry point and avoids noncompliance fines.”
The acquisition builds on ID-Pal’s identity verification tools, adding native end-to-end KYB checks to provide continuous monitoring of changes in a business’s status, structure, or directors. The deal also helps ID-Pal deliver on its goal of providing scalable, AI-powered solutions that can tackle ever-evolving compliance challenges. NorthRow’s technology will help companies adapt to regulatory changes worldwide by providing real-time data on companies, from ownership structure to financial health.
ID-Pal will also benefit from expanding its portfolio with major financial services companies such as Caxton, Equifax, and Hargreaves Lansdown. Caxton COO Alana Parsons praised the strategic acquisition for creating “a powerful platform for the future.” Parsons added, “We’re excited to start working with ID-Pal and to benefit from the innovation in KYC and KYB risk intelligence that this partnership will deliver.”
ID-Pal most recently demoed its technology at FinovateFall 2025 in New York. At the conference, the company showed how its ID-Detect solution provides an additional layer of verification designed to detect evidence of document fraud. ID-Detect is a standard feature of ID-Pal’s identity verification, helping businesses deal with the growing challenge of AI-generated fake identification cards and other documents. ID-Pal’s technology is used in more than 250 jurisdictions, covering more than 16,000 document types and accessing 400+ trusted data sources.
Backbase and Unblu have forged a new strategic partnership to transform self-service banking into a trusted, human-connected experience that combines the best of both worlds.
The partnership will integrate Unblu’s Conversational Engagement Platform with Backbase’s AI-powered banking solution, adding features such as live chat, voice and video calling, and AI-powered chatbots.
Both Unblu and Backbase most recently appeared on the Finovate stage at FinovateFall 2021 in New York. Backbase is a four-time Best of Show winner that first demoed on the Finovate stage in 2009.
A new strategic partnership between Backbase and Unblu is designed to help transform self-service banking into a trusted, human-connected experience. The two companies will offer a joint solution that combines Unblu’s Conversational Engagement Platform with Backbase’s banking platform, adding features such as live chat, voice and video calling, co-browsing, and AI-powered chatbots.
“Digital banking should never come at the expense of human connection,” Backbase Global VP of Marketplace Mayank Somaiya said. “By embedding Unblu’s collaboration tools into our ecosystem, banks can deliver effortless transitions from automated service to expert guidance, helping customers feel supported throughout their digital journey.”
The goal is to enable customers to transition seamlessly from digital self-service to human-assisted interactions in a single engagement. The solution will enable relationship managers, case workers, and frontline service agents to access the customer’s individual context in order to better serve them. A unified employee workbench connects capabilities that were previously isolated across the bank’s tech stack. This empowers bank employees to deliver seamless human-digital interaction within the Backbase platform, benefit from AI-enhanced productivity that automates routine tasks and produces real-time insights, and maintain complete regulatory compliance via encrypted communications, audit trails, and built-in data residency controls.
Use cases for the joint offering include onboarding and account opening, wealth management, customer service, and enabling hybrid branch experiences. The pre-integrated solution will be available to Backbase customers around the world in early 2026.
“We’re excited to partner with Backbase to help financial institutions deliver the kind of personal, frictionless customer experiences today’s users expect,” Unblu Co-CEO Jens Rabe said. “By bringing our digital interaction tools directly into the Backbase platform, we’re enabling banks to build deeper relationships while maintaining the compliance and security standards they can’t compromise on.”
A Finovate alum since 2009, Backbase is a four-time Finovate Best of Show winner. Based in Amsterdam, Backbase offers an AI-powered banking platform that helps banks modernize their operations across retail, SME, commercial, and private banking, as well as wealth management. Backbase has enabled financial institutions to achieve year-over-year increases in retail transactions by 51%, customer satisfaction rates of 78%, and app onboarding in less than five minutes. Founded in 2003, Backbase forged a partnership with Facilization, a consulting, system integration, and financial services software firm, in October. The company also teamed up with Akkuro, a core banking technology provider, and Prove, a digital identity company, in September. Founder Jouk Pleiter is Backbase’s CEO.
Founded in 2008 and headquartered in Basel, Switzerland, Unblu most recently demoed its technology on the Finovate stage at FinovateFall 2021. At the conference, the company showed how its technology helps 170+ financial institutions around the world deliver an “in-person” experience online. The company’s customers include UBS, Deutsche Bank, and Intesa Sanpaolo, and the firm has forged partnerships with fintechs—and fellow Finovate alums—such as Temenos, Avaloq, Q2, and ebankIT.
Just days after the company announced its partnership with Backbase, Unblu reported that founder and Co-CEO Luc Haldimann would be transitioning into the newly created role of Chief Strategy Officer. Rabe, who joined the company as Chief Marketing Officer and later served as the firm’s Chief Operating Officer, has been serving as Co-CEO and will become the company’s sole CEO as of January 2026.
“Luc built Unblu from the ground up and shaped it into an internationally respected technology leader,” Rabe said. “As CEO, I look forward to continuing the collaboration with Luc in his new strategic role to ensure Unblu remains at the forefront of secure, human-centered digital engagement.”
Behavioral and device metadata analytics innovator Credolab has unveiled its Income Prediction Model.
The new offering will enable lenders to estimate applicant income using privacy-consented smartphone metadata. This will help them serve would-be borrowers with limited credit histories and proof-of-income.
Founded in 2016, Credolab made its Finovate debut at FinovateAsia 2018 in Singapore. Peter Barcak is Co-Founder and CEO.
One of the biggest challenges for lenders seeking to expand into new markets—especially emerging, underbanked, and digital-first markets—is accessing accurate proof-of-income and credit history information. Even in a world in which open banking is embraced—making financial data more accessible overall—customers who have little data to share will remain on the outside, unable to benefit from a growing range of critical banking and financial services.
To meet this challenge, behavioral and device metadata analytics company Credolab has launched its Income Prediction Model. The new offering leverages machine learning to enable lenders to estimate applicant income by using privacy-consented smartphone metadata. The solution analyzes thousands of anonymized behavioral signals that, put together, correlate with income levels. These signals include app ownership patterns, device model and age, and interaction habits. Individual client institutions can train models on their own specific datasets and customize them based on the unique characteristics of their local populations. Importantly, Credolab’s Income Prediction Model never accesses personally identifiable information (PII) or demographic data like age, gender, or education.
Credolab uses proprietary feature engineering to convert raw metadata—collected with explicit user consent via its SDK—into more than 11 million behavioral features. The technology uses selection strategies based on information value, correlation filtering, and gradient boosting to narrow these features into a few dozen highly predictive indicators. The models use elastic-net logistic regression and tree-based ensemble techniques and validate them with out-of-time and out-of-sample testing to ensure both robustness and explainability.
“In many markets, a lack of verified income data is the biggest barrier to financial inclusion,” Credolab Co-founder and CEO Peter Barcak said. “Our new model gives lenders a privacy-safe and statistically sound way to infer income levels using only device behavior. It’s a powerful step toward fairer, faster, and more inclusive credit decisions, especially among populations for whom traditional data simply doesn’t exist.”
Founded in 2016 and headquartered in Singapore, Credolab made its Finovate debut at FinovateAsia 2018. Since then, the company has become the device and behavioral data partner for more than 150 banks, financial services companies, and fintechs around the world. The company’s solutions for risk management, fraud prevention, and insight-driven marketing have delivered decreases of up to 21.9% in the cost of risk and fraud, increases of up to 32% in applicant approval rates, and decreases of up to 28% in the cost of acquisition.
The final month of the year is upon us. And with some of the season’s biggest holidays only weeks away, expect a crush of news from banks, fintechs, and other financial service providers over the next several days. We’ll keep you in the know—right here on Finovate’s Fintech Rundown!
Digital Banking
Southland Credit Union choosesEltropy’s unified conversations platform via its partnership with digital sales and service platform provider Alkami Technology.
Digital bank Grasshopper and digital banking platform provider Narmiannounced new enhancements to their Model Context Protocol (MCP) server, including expanded functionality to support ChatGPT and OAuth 2.0-based data access authorization.
interface.aiintroduces agentic AI BankGPT platform purpose-built for credit unions and community banks.
Lending
Nova Creditunveils its Eligibility Compass to modernize eligibility verification for affordable and public housing.
FISexpands its asset finance platform to include US consumer auto finance capabilities.
Insurtech
Insurance payments company SnapRefundlaunches digital claim payments solution ClaimsSnap.
Insurtech startup Pibit.AIsecures $7 million in Series A funding to leverage AI to enhance the underwriting process.
Fraud prevention
DataVisorannounces availability of its DEFEND training, a free, self-pace program to help workers better defend themselves against fraud and AML threats.
Digital banking fraud prevention and payment security company EntersektunveilsEntersekt Orkestrate, which makes it easier to add authentication and real-time decisioning to digital banking systems.
The agenda for FinovateEurope 2026 (February 10—11) in London is still taking shape. We’ve already shared a preview of some of the top themes that the conference will address. Today we’re looking at a trio of Executive Briefings that will offer attendees concentrated deep dives on a few key issues and trends in fintech and financial services.
This year, women in fintech, integrating AI into financial services, and the embedded finance revolution are the three areas of focus for our FinovateEurope Executive Briefings. Stay tuned for more on our moderators and speakers. For now, check out this advance look at how we’re tackling these top issues for 2026.
Women in Fintech: How Can We All Make Sure We Are Moving The Needle?
Ladies first! Tuesday morning will feature the first of three Executive Briefings at FinovateEurope: our Women in Fintech Briefing. This session, open to all attendees, will examine and discuss the status of women in fintech and financial services today. From strategies to encourage intentional change at the executive level to ideas on how to make mentoring relationships successful, our Women in Fintech Briefing will share experiences with successful initiatives to grow and retain female talent. The session will also explore ways that fintech and financial services professionals can drive change in their companies and the industry, at large.
How Can We All Make Sure We Are Moving the Needle? And How Can We Support Women in the Toughest Job Market We Have Seen In Years? Tuesday, February 10. 10:40am—11:20am
The AI Competitive Imperative: Ten Solutions You Need to Know About Today
On Tuesday afternoon our Executive Briefing on the increasing importance of AI in fintech and financial services will take place. This session will focus on practical, real-world applications of AI technology in core financial services operations ranging from fraud prevention and compliance to lending and customer intelligence. Our Executive Briefing on AI will discuss every aspect of the integration process: from pilot to production, emphasizing the best practices that have enabled leading financial institutions to successfully deploy AI-powered solutions to increase profitability, lower costs, boost efficiency, and better engage customers.
The AI Competitive Imperative & the Ten Solutions You Need to Know About Today. Tuesday, February 10. 3:20pm—4:00pm
From Embedded Finance to Platform Banking
On Wednesday, Day Two of FinovateEurope, we will present our Executive Briefing on the latest developments in the field of embedded finance and the growth of platform banking.
Embedded finance continues to be one of the most revolutionary developments in fintech. As the ability to offer banking and financial services becomes increasingly ubiquitous, what are the opportunities for banks to expand their own distribution footprint? This session will examine the current challenges faced by banks from nonbank rivals and discuss ways—including platform banking—that can enable them to compete with the integrated user experiences from Big Tech, Big Retail, and super apps.
From Embedded Finance to Platform Banking—How Can Banks Capture This Huge Opportunity, Create a Robust API Strategy & Defend Against Super Apps & Ecosystem Threats? Wednesday, February 11. 11:30am—12:10pm
From AI-enabled commerce to AI-powered voice agents in insurance, companies across the fintech spectrum are busily integrating AI into their operations to boost efficiency, cut costs, and enhance the customer experience. It is a holiday-shortened week, so be sure to check in to Finovate’s Fintech Rundown to keep you informed on the latest fintech headlines.
This week’s edition of Finovate Globallooks at recent fintech headlines from South Africa.
Lesaka Technologies to Acquire Bank Zero
Lesaka Technologies, a fintech that provides low-cost financial services to underbanked South Africans, has secured approval from the Competition Commission to acquire Bank Zero. An app-only bank co-founded by Michael Jordaan in 2018 and publicly launched three years later, Bank Zero today has more than 40,000 funded accounts and deposits of more than $22 million. The financial institution offers personal and business banking solutions to both underbanked and tech-first customers.
Initially announced in July, the acquisition is valued at $60 million. The transaction consists of a combination of newly issued shares in Lesaka and up to $5 million in cash. Post-transaction, Jordaan will remain as Bank Zero’s chairman, and co-founder Yatin Narsai will continue to serve as CEO. Bank Zero’s entire management team will also remain in place.
Lesaka anticipates that the acquisition will fortify its balance sheet, enhance lending performance, and reduce the firm’s dependence on bank debt. The fintech suggested that the move could lower its gross debt by $57 million.
“The acquisition of Bank Zero is a transformative event in Lesaka’s journey, enabling us to better serve our consumers, merchants, and enterprise clients, by embedding a trusted, well-engineered neobank capability into our fintech platform,” Lesaka Chairman Ali Mazanderani said. “I am delighted to welcome the Bank Zero team to Lesaka as partners.”
Lesaka Technologies offers banking, lending, and insurance products to consumers and cash management, billpay, business funding, and card acquiring solutions to retail merchants in both the formal and informal sectors. Founded in 1997, the company is headquartered in Johannesburg, South Africa.
South African Retailer Explores New Banking Venture
One of South Africa’s largest discount retail groups may be getting into the banking business.
Pepkor Holdings operates more than 5,800 stores across a wide number of brands including PEP, Ackermans, and Tekkie Town. A subsidiary of Steinhoff International, Pepkor is reportedly looking to launch a new banking venture—informally referred to as “Pep Bank”—that will leverage the company’s market reach to offer zero-fee banking to millions of consumers with lower incomes. The company is said to be in conversation with Investec, seeking a partner to support the new bank’s regulatory, operational, and financial infrastructure.
There has been no public commentary from Pepkor on the initiative, and press reports assert that the talks are in “early stages.” Further, the launch of a new bank would require approvals from the South African Reserve Bank (SARB) and the National Credit Regulator, and no such engagement has been reported to date.
Speaking of launching banking operations in South Africa, Revolut announced that it has officially begun the process of securing a banking license in the country. The company has confirmed that it submitted a Section 12 application under the country’s Banks Act, the first step in becoming a licensed bank in South Africa. Revolut first signaled its intention to launch a bank in South Africa in September, highlighting the country as a “key growth market” with increasing rates of digital adoption and an openness to innovative financial products and services.
“Becoming a licensed bank will allow us to bring a full suite of products to the market and ensure we become the go-to financial app for millions of South Africans,” Revolut South Africa CEO Jacques Meyer said.
As a sign of the company’s growing engagement with the South African market, Revolut has appointed Dr. Gaby Magomola as Chairman of Revolut South Africa. A pioneer in the history of banking in South Africa, Dr. Magomola has served in senior executive roles at Citibank, Barclays Bank, First National Bank, and African Bank. He most recently served as Deputy Chairman of the Development Bank of Southern Africa (DBSA).
“Dr. Magomola’s experience is invaluable as we deepen our commitment to the South African market,” Meyer said. “His strategic counsel will be critical in navigating the local regulatory environment, ensuring we build a locally relevant service that addresses the financial needs of all customers in South Africa.”
Revolut’s presence in South Africa would bring significant additional competition to the country’s digital bank industry, which consists of TymeBank, Discovery Bank, and Bank Zero, which has been acquired by Lesaka Technologies, as we noted in this week’s column. Already one of the largest digital banks in the world, Revolut has said its expansion in South Africa is part of the company’s goal to grow its customer base from 65 million to 100 million by 2027. Revolut also seeks to be active in 30 markets by 2030.
Here is our look at fintech innovation around the world.
Asia-Pacific
Japan’s largest trust bank, Sumitomo Mitsui Trust Bank, selected SCSK Corporation and OneSpan to enhance security for its mobile banking operations.
Australian superannuation fund Brighter Super partnered with Napier AI to enhance its compliance infrastructure.
Is Jack back? South China Morning Post featured Alibaba Group Holding founder Jack Ma’s return to the campus of Ant Group.
Sub-Saharan Africa
South African fintech Lesaka Technologies received approval to acquire Bank Zero in a deal valued at $60 million.
Revoluthas applied for a banking license in South Africa.
South Africa’s Discovery Bank announced new crypto trading offering.
Central and Eastern Europe
Lithuanian regtech iDenfy unveiled its new solution that conduct instant license checks during the KYC process.
The European Payments Initiative (EPI) announced that Wero for e-commerce is now live in Germany.
Mastercardintroduced open loop transit payments in Azerbaijan.
Middle East and Northern Africa
Crypto payments company MoonPay expanded its partnership with Israel-based Zengo Wallet. The firm’s venture arm, MoonPay Ventures, also announced a strategic investment in the self-custodial crypto wallet.
First Abu Dhabi Bank teamed up with Thunes to enable global mobile wallet payouts.
Yuze Digital, a AI-powered fintech platform for freelancers and independent businesses, launched its pilot in India.
Pakistani fintech Abhi partnered with UAE-based digital platform Numou to help SMEs access financial services.
Indian fintech Yubi raised $46.4 million to enhance its debt marketplace, collection systems, and AI capabilities.
Latin America and the Caribbean
Uruguay-based cross-border payment platform dLocal partnered with global payouts orchestration company PayQuicker to help the firm serve more merchants in emerging markets.
Latin American accounts receivable management and collections automation platform Moonflow acquired Mexican fintech Kobro.
How can financial institutions determine the correct digital modernization strategy that will help them achieve their goals while respecting the role of legacy technologies? Can organizations effectively modernize their operations, leveraging enabling technologies like AI, without risking the potential disruptions that change—even positive change—can bring?
This year at FinovateFall 2025, I caught up with Casey Ferguson, VP of Marketing at Zoot Enterprises to discuss the company’s phased approach to modernizing financial systems and integrating legacy technologies. Ferguson explains how effective transformations should embrace incremental progress, cross-functional collaboration, and layered fraud defenses.
At Zoot we look at modernization this way: it’s not about tearing everything down. When you look at this kind of ‘rip and replace’ mentality, you have to remember it can be pretty risky. It can be very expensive and it can be slow, as well. When you think about the pace of change, architecting the perfect environment, the world may have changed by the time you have a perfect picture of all this. So working on things incrementally and in phases can really make a difference.
Headquartered in Bozeman, Montana, and founded in 1990, Zoot Enterprises provides acquisition, origination, and decision management solutions for businesses ranging from leading banks and payment providers to automobile manufacturers and retailers. Zoot’s technology leverages advanced analytics to deliver actionable insights for compliance, risk management, fraud prevention, customer experience, workflow efficiency, digital transformation, and more. The company boasts more than 90 partners and providers, and 300+ data connections to access the most accurate and reliable data in real time.
Superannuation fund Brighter Super is upgrading its compliance infrastructure courtesy of a partnership with Napier AI.
Migrating to Napier AI’s Continuum platform enables Brighter Super to benefit from Kubernetes-based scalability and intuitive rule-testing capabilities, helping compliance teams adapt to changing regulations.
Headquartered in London, Napier AI made its Finovate debut at FinovateEurope 2018.
One of the largest superannuation funds in Queensland, Australia, Brighter Super, has partnered with financial crime prevention platform Napier AI. The fund will leverage Napier AI’s Continuum solution to improve scalability, increase regulatory preparedness, and boost operational efficiency.
“Brighter Super is an excellent example of how a forward-looking institution can use technology to drive compliance transformation,” Napier AI CEO Greg Watson said. “By adopting Napier AI Continuum, Brighter Super has built a scalable, future-ready compliance operation that not only meets today’s regulatory expectations, but also positions them for continued growth.”
Based in Queensland, Australia, Brighter Super migrated from an on-premise system to Napier AI’s hosted environment. The fund now features streamlined post-merger integration, Kubernetes-based scalability, and intuitive rule-testing capabilities that will help future-proof compliance teams, enabling them to better adapt to ever-evolving regulations.
“Napier AI has been instrumental in helping us modernize and scale our compliance operations to keep pace with an evolving superannuation industry,” Brighter Super Chief Risk Officer Shawn Chan said. “As we integrated multiple funds and transitioned to a cloud-based environment, Napier’s platform gave us the flexibility and control we needed—without added complexity. The user-friendly interface meant our team could adapt quickly, even during structural changes.”
Brighter Super manages more than A$36 billion ($23.3 billion) in retirement savings for more than 348,000 members. The fund has experienced significant, M&A-related growth in recent years, merging with Energy Super in 2021 and acquiring Suncorp Portfolio Services Limited in 2022. This fall, Brighter Super announced that it had chosen SuperChoice as its clearing house partner ahead of the new Payday Super regulations that go into effect in July 2026. Also this fall, Brighter Super extended its partnership with MATES in Energy. MATES is a construction industry charity created in 2008 to help reduce the high suicide rate among construction workers. The charity has since been expanded to include workers from other industries, such as energy.
Headquartered in London, and founded in 2015, Napier AI made its Finovate debut at FinovateEurope 2018. The company began this year securing a majority growth investment from Marlin Equity Partners, which took the company’s total funding to more than $55 million. The past few months have been especially busy for Napier AI. The company appointed Noel King as Chief Technology Officer in June, Kenneth Paqvalén as Chief Financial Officer in July, and Adam Flowers as new Chief Revenue Officer in September. Napier AI partnered with UAE-based lottery operator Game LLC in October and, earlier this month, was selected for FCA Supercharged Sandbox launch—supported by fellow Finovate alum NayaOne.
“When deployed in specialist areas such as financial crime, AI can drive billions in cost savings,” Napier AI Chief Product Officer Will Monk said. “The Napier AI / AML Index showed that UK financial institutions could save £2.5 billion annually through AI-driven AML solutions, and the FCA’s Supercharged Sandbox is the perfect platform to streamline this development and deployment to put this cost saving into action.”
Digital banking solutions provider ebankIT has forged a strategic partnership with banking and financial services software company Alogent.
The partnership integrates ebanktIT’s omnichannel digital banking platform with Alogent’s advanced remote deposit capture (RDC) and item processing technologies.
Founded in 2014 and headquartered in Porto, Portugal, ebankIT won Best of Show in its Finovate debut at FinovateEurope 2015.
Digital banking solutions provider for community financial institutions (CFIs), ebankIT, has announced a strategic partnership with banking and financial services software firm Alogent. The partnership integrates ebankIT’s omnichannel digital banking platform with Alogent’s advanced remote deposit capture (RDC) and item processing technologies. This will create a unified experience that enables financial institutions to accelerate digital transformations, boost security, and enhance customer journeys.
“Our partnership with ebankIT delivers secure, seamless experiences that build trust and keep users engaged across every channel, helping financial institutions modernize faster and smarter,” Alogent VP of Business Development Chris Wilson said. “The combined strengths of both organizations empower banks and credit unions to provide consistent, digital experiences that enhance customer engagement and meet evolving market demands.”
The partnership combines Alogent’s expertise in image capture, deposit automation, and fraud mitigation with ebankIT’s omnichannel capabilities, responding to a demand from community financial institutions, including credit unions, for greater integration between digital banking and payments technologies. This collaboration facilitates flexibility, speed-to-market, and greater customer engagement, and the integrated solution delivers robust compliance, reduced implementation time, and continuous innovation with AI-driven insights and personalized financial tools.
“This partnership is a natural fit,” ebankIT VP of US Market Development Paul Provenzano said. “Alogent’s deep expertise in payments and deposit automation perfectly complements ebankIT’s vision for a flexible and scalable digital banking ecosystem. Together, we’re helping financial institutions deliver seamless journeys, from deposits to payments, within a single, intuitive interface.”
Headquartered in Peachtree Corners, Georgia, Alogent offers solutions for check payment processing, enterprise content and information management, and loan and exception tracking. Serving financial institutions of all sizes—from global banks to credit unions—Alogent helps companies lower costs, boost processing efficiency, mitigate fraud, generate revenue, and enhance the customer experience across channels. The company announced a number of new partnerships last month, including collaborations with lending accelerator for banks and credit unions Vine, Georgia-based Embassy National Bank ($285 million in assets), and Pennsylvania’s First Capital Federal Credit Union ($350 million in assets). Company co-founder Dede Wakefield is CEO.
A Finovate alum for more than a decade, ebankIT won Best of Show in its Finovate debut at FinovateEurope 2015 in London. The company demonstrated its technology most recently at FinovateFall 2025, showing how it is leveraging Agentic AI to bring automation and intelligence to a growing number of operations from payments to fraud detection.
Insights-led customer engagement platform MoEngage helps marketers and product owners leverage AI-powered automation and optimization to enable hyper-personalization at scale. Effective across multiple channels including mobile and web push, email, SMS, on-site and in-app messaging, cards, and more, MoEngage empowers brands to analyze customer behavior and engage consumers through highly personalized communication.
This is what UAE-based Union Coop sought when it selected the San Francisco, California-based company as its customer data and engagement partner this week.
“Union Coop’s success is rooted in how we cater to our loyal member base,” Union Coop Chief Marketing Officer Sanjay Patney said. “To deliver on this promise and as we enhance our app-based Tamayaz loyalty program, we needed to move to a complete, all-in-one solution. We chose MoEngage for its powerful ability to unify our members’ data and orchestrate the beautifully designed, highly personalized campaigns our members deserve. This partnership is a key step in leapfrogging our digital strategy to boost engagement and reward our loyal, repeat shoppers.”
Headquartered in Dubai and founded in 1982, Union Coop is one of the largest consumer cooperatives in the UAE. Union Coop operates 28 hypermarket branches throughout Dubai and manages seven shopping malls in the emirate. Union Coop will use MoEngage’s Customer Data and Engagement Platform to unify member data from across multiple systems to provide a single, comprehensive view; orchestrate highly personalized, app-based journeys in real time; increase member engagement; and incentivize repeat shopping with personalized campaigns.
More than 1,350 international consumer brands—including Samsung, McAfee, and Deutsche Telekom—use MoEngage’s technology to boost campaign velocity, shorten time-to-market, optimize at scale, and reduce redundancy while ensuring both data security and privacy. MoEngage helps brands engage 20% of the world’s population a month, analyzing a trillion data points. The company made its Finovate debut at FinovateEurope 2022 in London.
MoEngage’s partnership news with Union Coop comes just days after the company announced that it had achieved Amazon Web Services (AWS) Financial Services ISV Partner Competency. The designation recognizes MoEngage’s industry expertise as well as its success in providing innovative engagement solutions for customers in banking, insurance, fintech, capital markets, and more.
“(This achievement) underscores our commitment to delivering industry-specific engagement solutions that help financial services providers build trust, drive loyalty, and unlock growth,” MoEngage Head of Strategic Alliances Sanjay Kupae said. “From hyper-personalized onboarding journeys to AI-driven retention strategies, we’re enabling banks and financial services to connect with customers in a secure, compliant, and intelligent way.”
MoEngage was founded in 2014. Raviteja Dodda is Co-Founder and CEO.
