Fiserv to Enhance Risk Management for Pan-American Life

Fiserv to Enhance Risk Management for Pan-American Life

Pan-American Life Insurance Group (PALIG), a provider of insurance and financial services throughout the Americas, has selected Fiserv technology to strengthen the efficiency and effectiveness of its anti-money laundering (AML) compliance and risk management program in multiple countries, reports Henry Vilar of Fintech Futures (Finovate’s sister publication).

PALIG sought a provider with insurance industry expertise, a global footprint, and flexibility to help streamline AML compliance and fraud and risk management processes. The company selected Fiserv to provide a solution that accommodates country-specific regulations and reporting requirements.

The firm hopes this will improve efficiency for PALIG by enabling it to execute and monitor risk management processes in multiple countries through a single platform.

PALIG is initially deploying the Fiserv solution for use in Panama, the Cayman Islands, Colombia and Costa Rica, with plans to expand to more of the 22 countries where it has operations.

“Effective risk management is an important part of how we do business,” said Steven A. Friedman, executive vice president, chief investment officer, corporate development and strategy, Pan-American Life Insurance Group. “Working with Fiserv will optimize our ability to manage risk in an increasingly complex world so we can continue earning our customers’ trust.”

AML Risk Manager from Fiserv incorporates advanced capabilities that address four areas of an AML risk management program: know your customer (KYC) monitoring, detection and alerts, case management, and reporting.

Fiserv was founded in 1984, and is based in Brookfield Wisconsin. The company partnered with Samsung SDS last year at FinovateSpring to demo the Fiserv Commercial Center: Security & Samsung SDS Nexsign. Earlier this year, Fiserv announced plans to merge with First Data.

Standard Bank Leverages Mobile Teller Tech from Infosys Finacle

Standard Bank Leverages Mobile Teller Tech from Infosys Finacle

Standard Bank has cut customer waiting and transaction times since adopting the Infosys Finacle Mobile Teller Solution at branches across Africa, reports Jane Connolly of Fintech Futures (Finovate’s sister publication).

Since going live with the enterprise level, tablet-based solution at 107 branches in five countries – Lesotho, Zimbabwe, Malawi, Zambia and Eswatini – the bank has seen transaction turnaround times reduced by over 40%.

Features such as designated workflows for tellers, relationship managers and agents, offline operation capability, an inbuilt analytics engine and an interactive user interface have improved capacity. Tellers can now offer personalised services on the go and service multiple customer requests from a single window.

Other benefits have included a 50% reduction in paper use, 14% lower branch network costs and staff training time slashed from one week to about two hours.

“Ensuring world class customer experience is a key priority for Standard Bank and ensuring this at non-digital touch points such as branches was a challenge,” said Klaas Kruger, chief information officer of African Regions at Standard Bank.

“The implementation of ‘Moby’, Finacle’s Mobile Teller Solution as we call it, has been a significant step in our journey towards customer centric digitalization and process optimization. ‘Moby’, in combination with our existing Finacle Omnichannel Hub, has been a game changer in helping us provide the best banking experience in Africa.”

The solution is in the implementation stage for Ghana and Tanzania and will be further phased in across the bank’s African Regions countries.

A division of EdgeVerge Systems, a subsidiary of Infosys, Finacle demonstrated its technology at FinovateEurope 2017. The company was founded in 1981 and is headquartered in Bangalore, India.

Finovate Alumni News

On Finovate

  • ClickSWITCH to Power Digital Direct Deposit Switch for Current.
  • Standard Bank Leverages Mobile Teller Tech from Infosys Finacle.
  • Fiserv to Enhance Risk Management for Pan-American Life.

Around the web

  • New integration between Revolut and TrueLayer brings Open Banking to money management app Emma.
  • Via its Mastercard Send push payments solution, Mastercard and Evolve Bank & Trust team up to back Branch and similar companies to ensure prompt payment for gig workers.
  • Envestnet helps Voya Financial launch hybrid roboadvisory offering.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Digital Onboarding to Boost Customer Engagement for Manatee Community FCU

Digital Onboarding to Boost Customer Engagement for Manatee Community FCU

Manatee County, Florida’s only chartered credit union is teaming up with FinovateFall alum Digital Onboarding to improve new customer engagement. Manatee Community FCU, founded in 1958 and headquartered in Bradenton, Florida, will leverage Digital Onboarding’s fully-automated new account activation technology to boost membership and improve the overall banking experience for new and existing customers.

“Building member engagement is challenging, especially when members live outside of the primary branch service area,” Digital Onboarding CEO Ted Brown explained. “With the Digital Onboarding platform, Manatee Community Federal Credit Union can deliver an exceptional banking experience to all of its members. We’re thrilled to be partnering with the credit union on this important growth initiative.”

Digital Onboarding enables banks and credit unions to move beyond traditional marketing techniques involving phone calls, emails, direct mail, and print brochures when it comes to attracting and engaging new potential customers. Guided journeys help new customers quickly navigate the onboarding and activation process, and institutions can add features such as gamified incentives to customize the process further. The platform can be used to generate automated, intelligent email and text campaigns to keep customers engaged and aware of new service and product offerings. FIs running the platform benefit from summary analytics and reports that provide transparency into the account activation process, enabling community banks and credit unions to optimize their strategies to secure the best responses.

“At Manatee Community Federal Credit Union, we recently expanded our charter to serve members in Sarasota County, various employment groups, and associations,” Manatee Community FCU CEO Sherod Halliburton said. “(We) want to ensure that we deliver a best-in-class banking experience, no matter where our members reside.” He added that his team reviewed a variety of different digital platforms before choosing Digital Onboarding’s solution, which he called “the best option in the market.”

Boston, Massachusetts-based Digital Onboarding demonstrated its platform at FinovateFall 2018. Last month, the company announced that it would join the Venture Center FinTech Accelerator sponsored by Fidelity Information Services. This spring, we featured Digital Onboarding in a profile on how banks can compete with Apple’s new credit card.

Settle Launches Mobile App in Croatia; Sr. Pago Partners with American Express

As Finovate goes increasingly global, so does our coverage of financial technology. Finovate Global: Fintech News from Around the World is our weekly look at fintech innovation in developing economies in Asia, Africa, the Middle East, Latin America, and Central and Eastern Europe.

Middle East and Northern Africa

  • RISQ Teams Up with Aion Digital to Boost SME Lending in MENA.
  • ACI Worldwide teams up with Egyptian Banks Company, which will leverage ACI’s UP Retail Payments solution.
  • The Financial Services Regulatory Authority (FSRA) of Abu Dhabi Global Market (ADGM) has begun issuing digital banking licenses.

Central and Southern Asia

  • Bangalore-based neobank for workers NiYO raises $35 million in new funding.
  • WebMoney Transfer goes live with its WMY wallet in Uzbekistan.
  • India’s Recko, a company that provides AI-powered digital transaction reconciliation, picks up $1 million in seed capital.
  • Swiss payments technology company BPC opens offices in Pakistan.
  • Nikkei Asian Review highlights Vymo and its entrance to the Japanese market.

Latin America and the Caribbean

  • Jumio to power digital identity for Brazil-based BTG Pactual.
  • Mexico’s Sr.Pago announces partnership with American Express.
  • Mastercard Brazil partners with Airfox and banQi to bring lower-cost banking options to Brazilian customers.

Asia-Pacific

  • Bank of Thailand implements SimCorp Dimension to manage its reserve management and monetary policy operations.
  • Vietnam’s central bank warns against fraud in the P2P lending market.
  • Regulators in the Philippines introduce new rules governing crowdfunding.

Sub-Saharan Africa

  • Temenos to power digital transformation for Rwanda’s Bank of Kigali. The company will also replace core and front office legacy systems for South African microfinancier Barko
  • Ghana to launch universal QR code payment method later this year.
  • Mobile payments startup OPay raises $50 million in funding in round led by Sequoia China, IDG Capital, and Source Code Capital.

Central and Eastern Europe

  • Settle launches its mobile payments app in Croatia.
  • Czech-based fintech developer Turing Technology closes second round of funding.
  • Slovenia’s Telekom Slovenije introduces its mobile wallet.

Top image designed by Freepik

Best of Show Winner Banzai Teams Up with GreenPath to Boost Financial Literacy

Best of Show Winner Banzai Teams Up with GreenPath to Boost Financial Literacy

Promoting financial wellness among some of the economy’s most vulnerable participants is the goal of the new partnership between financial counseling and debt management nonprofit GreenPath and Finovate Best of Show winner Banzai. The collaboration, announced in June, will combine Banzai’s experience-based, personal finance learning solutions with GreenPath’s empathetic, nonjudgemental, one-on-one approach to debt counseling and helping consumer gain financial wellness.

“Lenders love GreenPath because they know they help people make positive, sustainable behavior changes that lead to improved credit and financial health,” Banzai’s Bryce Peterson wrote in a blog post discussing the news. “We are partnering with GreenPath so financial institutions can relieve the pressures experienced by many of their customers,” he said.

The two companies will also work together to present their respective platforms to potential financial institution customers.

A nonprofit organization founded in 1961, GreenPath has 500 employees in 40 locations who help individuals improve their financial awareness and skills, enabling them to make better financial decisions. The company leverages its relationship with creditors to help clients refinance their outstanding debts and secure lower, easier-to-afford, interest rates. Loan denial and delinquency services, CRA (Community Reinvestment Act) support, financial education workshops, and employer programs are among the services GreenPath offers financial institutions. The company currently facilitates debt management programs for 45,000 customers, and repaid more than $200 million on behalf of its clients last year alone.

Banzai demonstrated its turnkey, CRA eligible solution, combining educational content, interactive online simulations and topical resources at FinovateFall 2018. Winning Best of Show for its experience-based learning programs, Banzai has 750 bank and credit union partners, and 45,000 teachers using its technology.

Later this month, Banzai will unveil a pair of new products: Financial Wellness Center and the Coach. These solutions, in the words of company co-founder and CTO Kendall Buchanan, “(are) designed to encourage potential customers to share their goals … think deeply about their finances, and find answers to their stickiest financial questions.”

Founded in 2007, Banzai is headquartered in Provo, Utah. Morgan Vandagriff is co-founder and CEO.

HiddenLevers and First Rate to Improve Risk Analytics for Wealth Managers

HiddenLevers and First Rate to Improve Risk Analytics for Wealth Managers

A new integration between wealth management solutions provider First Rate and FinovateFall alum HiddenLevers will bring advanced stress testing to help wealth managers better manage portfolio risk.

HiddenLevers offers a risk monitoring and analytics platform that enables wealth managers and advisors to measure client risk tolerance, stress test portfolios, and provide recommendations on how risk can be further reduced while still meeting investment objectives. The company’s portfolio analytics functionality allows managers to analyze a wide variety of asset classes – including stocks, bonds, exchange-traded funds (ETFs), mutual funds, annuities, real estate, options, and currencies. The technology also allows users to upload a return series to enable analysis of private investments, as well.

“Together, HiddenLevers and First Rate are excited to chart new waters in the wealth management space,” HiddenLevers Director of Business Development David Ristau said. “This integration showcases best-in-class wealth management solutions aligned with enterprise business intelligence, just when the market needs it most.”

HiddenLevers relies on big data to analyze the relationships between a wide range of economic metrics and more than 35,000 investments. The company then leverages “what-if” scenarios that model economic events, as well as historical research and analysis, to identify correlations between economic events and economic indicators. At this point, HiddenLevers is able to conduct stress-testing by applying the relationships uncovered in the first stage of the process to the various stress scenarios constructed in the second stage.

Courtesy of the integration, First Rate clients will get access to the HiddenLevers platform and the ability to import portfolios into HiddenLevers for portfolio and risk profiling. In partnering with First Rate, HiddenLevers clients benefit from access to a leading IPAAS provider that can drive their wealth management network.

“By integrating with HiddenLevers, First Rate is enabling wealth managers to be better stewards of their clients’ investments,” First Rate Chief Products Officer Marshall Smith said. “The ability to leverage fully reconciled and accurate performance data and forward-looking risk attributes are pivotal to overseeing investor assets for wealth management firms.”

Atlanta, Georgia-based HiddenLevers demonstrated its Economic Analysis Suite and Economic Editorial Widgets at FinovateFall 2010. Earlier this year, the company announced that it was extending its partnership with Orion Business Intelligence with the launch of its business intelligence integration Risk Monitor. With more than $400 billion in assets on the platform, HiddenLevers was founded in 2009. Praveen Ghanta is co-founder and CEO.

AI Foundry Adds Mortgage Document Modeling to its Automation Platform

AI Foundry Adds Mortgage Document Modeling to its Automation Platform

The campaign to rid the mortgage industry of as many cumbersome, expensive, and error-prone manual processes as possible continues as AI Foundry unveils the latest enhancement to its Cognitive Business Automation Platform. The company announced this week that its new mortgage document model will add key functionality to its automation platform, leveraging machine learning, machine vision, and AI to provide better automated data classification and data extraction.

“The model enables any lender to upload its loan application material and in return receive fully indexed and extracted data within seconds,” Head of Solution Development for AI Foundry Peter Piela explained. Piela added that the technology has a 95% accuracy rate, which he said was comparable to manual accuracy rates, and is superior to legacy text classification methods. Leveraging both cognitive and deep neural techniques, the solution was trained on more than 100,000 mortgage documents, 300 document types, and 2,000 data extractions.

“The impact of using our document model means significant time savings for the lender and the replacement of expensive manual processes with far more efficient automated ones,” Piela said.

And because the mortgage document model is part of AI Foundry’s Cognitive Business Automation Platform, users will be able to work with the existing model with its powerful rules engine, as well as broaden the functionality of the platform to manage specific mortgage workflow processes. In its statement, the company noted that the model is enhanced “continuously” with new variants that are easily deployed and equally accessible to customers thanks to the solution’s SaaS environment.

Headquartered in Wakefield, Massachusetts, AI Foundry demonstrated its Agile Mortgage solution at FinovateFall last year. In February, AI Foundry teamed up with fellow Finovate alum Ellie Mae to put AI to work accelerating the mortgage lending process. Steve Butler is founder and President of the company, which was founded in 2016.

Bitbond Celebrates Successful STO; Raising More than $2.3 Million in New Capital

Bitbond Celebrates Successful STO; Raising More than $2.3 Million in New Capital

In a post titled “What is the Bitbond STO and Why Should I Care?” published this spring, Bitbond Marketing Manager Mollie Thick criticized the cryptocurrency industry for “too much hyperbole, failed projects, and disappointed investors.” By contrast, Thick said that Bitbond – via its then just-announced security token offering (STO) – offered “a new breed of stable crypto investment with fixed income returns that other asset classes don’t deliver today.”

This week, the Berlin, Germany-based company announced that it had successfully completed its spring STO, raising more than $2.3 million (€2.1 million) in the process. The token offering makes Bitbond the first issuer to have its prospectus approved by BaFin, Germany’s security regulator. Bitbond noted that investors from 87 countries were involved (investors from the U.S. and Canada were not allowed to participate). The company also pointed out that more than $36,000 (€32,000) was earned by affiliates who helped promote the offering.

The new, tradable security BB1 offers a 4% annual rate, but has a targeted return of double that insofar as the security will pay out 60% of Bitbond’s profits to tokenholders for the duration of the term (10 years). The first payments are expected on October 1. Investors were able to participate in the offering via Euros as well as other crypto currencies such as bitcoin, Ethereum, and Stellar – which is the network upon which BB1 was issued.

The STO brings Bitbond’s total funding to $13.1 million. The company includes Hevella Capital and angel investor Sekip Can Gokalp, co-founder of mobile advertisement network, Mobilike, among its financial backers.

Founded in 2013, Bitbond offers a combined technology and data platform designed to provide financing to SMEs around the world. With customers in more than 120 countries, Bitbond helps small business owners access the working capital they need to grow their businesses by connecting them with both individual and institutional investors. With loan amounts up to €25,000 and terms up to 12 months, Bitbond leverages automation to accelerate the decisioning process and relies on the bitcoin blockchain to ensure efficient payments across borders.

As a platform for investors, Bitbond has enabled more than 1,800 individual and institutional investors to fund more than 1,300 loans. Investors can expect returns of approximately 13% per year via Bitbond’s fixed income investments in SME loans, and can invest for terms ranging from six months to five years.

Bitbond returned to the Finovate stage in 2016 to demonstrate its global automated SME scoring solution. Automated scoring enables loan applicants to instantly request a loan upon completion of the borrower application rather than wait up to 24 hours with traditional scoring methods. The solution is universal across countries, and leverages verifiable data from online revenues, payment processors, business software and accounts, as well as other sources.

Xignite Forges Strategic Partnership with XPansion

Xignite Forges Strategic Partnership with XPansion

Financial markets data provider Xignite has inked a deal with data usage, tracking, and business monitoring software firm Xpansion that will give capital markets customers even better visibility into and management of their data use and expense.

“Market data is a complex environment where vendor fees and commercial licensing models continue to change, putting pressure on buy and sell side firms to control access and costs,” Xignite CEO and founder Stephane Dubois explained. He added that helping customers more efficiently use market data flow was a key element in the company’s goal of “simplifying, the acquisition, management, and dissemination of market data.”

The strategic partnership will enable Xignite to integrate Xpansion’s XMon analytics and reporting functionality into its Market Data Cloud Platform. This will give Xignite customers enhanced business intelligence, analytics, and reporting capabilities, as well as dashboards and reporting tools to help users analyze and control market data use, as well as manage costs across multiple data vendors.

“Clients consume increasing amounts of data and coupling powerful analytics with a robust data distribution platform is essential in today’s data landscape,” XPansion director and co-founder Amjad Zoghbi said. Zoghbi referred to bringing greater transparency and spending controls to the use of market data as the company’s “focus from the beginning.”

XPansion specializes in cloud-based solutions that help data operations and management teams control data usage better, improving both cost-effectiveness and data governance. The company’s flagship XMon Static Data solution delivers real-time tracking of data requested from external data vendors, data flowing between internal applications and systems, and data exiting the firm as in reports or customer exports. Based in London, U.K., XPansion was founded in 2013.

Headquartered in San Mateo, California, Xignite demonstrated its Cloud Add-in solution at FinovateAsia 2017. The add-in caters to the 1.2 billion Excel users worldwide, enabling them to easily and quickly introduce data – including real-time streaming data – into their Excel spreadsheets.

Earlier this month, Xignite announced that it was the first market data vendor to join the Snowflake Data Exchange. This spring, the company was named to the WealthTech 100, along with seven of its clients including fellow Finovate alums eToro and Tradeit. Also this spring, Xignite announced a partnership with StockCharts.com.

Xignite has raised $37.6 million in funding. QUICK Corporation and StarVest Partners are among the company’s investors.

Email Security Specialist GreatHorn Locks in $13 Million Investment

Email Security Specialist GreatHorn Locks in $13 Million Investment

Email security specialist GreatHorn has raised $13 million in a funding round led by RRE Ventures and .406 Ventures. Existing investors Techstars Ventures, V1.VC, and Uncork Capital also participated in the round, which boosts the firm’s total capital to $21.8 million.

GreatHorn said it will use the new capital to continue its innovation in the email security space. The company offers organizations a 100%, cloud-native platform designed specifically to defend email systems before, during, and after an attack. The technology’s proactive approach blends integrated threat detection, in-the-moment user education, and comprehensive incident response to combat threats ranging from credential theft and email compromise to ransomware and phishing.

“As we continue to meet customer demand and drive the market,” GreatHorn CEO Kevin O’Brien said, “we remain fundamentally interested in redefining email as a secure system for all users, and ensuring that organizations who have adopted cloud email platforms are not relying on outdated perimeter controls or simple user education to protect their most critical assets.”

GreatHorn’s funding news comes as the company celebrates its third consecutive year of 3x revenue growth, as well as its “rapid expansion into the enterprise market.” RRE Ventures General Partner Raju Rishi praised GreatHorn as being among the “category-defining businesses” the firm prefers to invest in. He credited the company for providing an overhaul in the way that organizations think about protecting their email systems.

“GreatHorn has delivered a platform that comprehensively protects enterprises against the rising sophistication of today’s threats,” Rishi said. “We’re excited to support GreatHorn as the company that continues to build upon its current innovation and grow in the enterprise space.”

Founded in 2015, GreatHorn demonstrated its inbound email security platform at FinovateFall 2017. More recently, the Waltham, Massachusetts-based company was awarded a patent for a new method for detecting email impersonation. GreatHorn began the year with news that its latest version was now enabled to detect credential theft involving Microsoft Office 365 and Google G Suite.

Finovate Alumni News

On Finovate.com

  • InComm Makes Third Acquisition this Year with Purchase of Meridian Loyalty.
  • Email Security Specialist GreatHorn Locks in $13 Million Investment.

Around the web

  • Monzo partners with Xero and Free Agent.
  • Temenos to power digital transformation for Rwanda’s Bank of Kigali.
  • BuiltIn features HooYu in its look at how AI is changing the banking industry.
  • ACI Worldwide teams up with Egyptian Banks Company, which will leverage ACI’s UP Retail Payments solution.
  • Entrepreneur magazine names Lendio Franchising as a Top 100 Franchise for Less Than $50,000 in 2019 and as the Best Financial Services Franchise Brand for the second year in a row.
  • Yseop recognized as a representative vendor in Gartner’s first Market Guide for Natural Language Generation Platforms.
  • Saga selects FIS to deploy its Integrity SaaS solution.
  • iSignthis launches third European office in Gzira, Malta.
  • In June Personal Capital surpasses $10 billion in assets under management, an increase of more than $2 billion since Q4 2018.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.