FinovateEurope 2019 /

Presenter Profile:

How they describe themselves: develops smart virtual agents for financial services contact centers.

Our solutions help banks, lenders and insurers to increase revenue, reduce operation costs and improve productivity.

How they describe their product/innovation: Voca is a human-friendly virtual agent augmenting contact centers.

Our agent is trained to respond to every objection in the most smart and empathetic way possible by listening to recorded calls done by the most successful agents.

Voca is utilized by banks, lenders and credit card issuers for collections, lead generation, appointment scheduling, cross-selling and customer retention.

Product distribution strategy: Direct to Business (B2B), through financial institutions, through other fintech companies and platforms


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