How they describe themselves: The way we bank has changed. Customer expectations are shifting away from physical interactions in local branches towards online, instant and personal experiences. 24sessions introduces a new and more convenient way to meet customers through the power of video. Financial service providers and banks such as Rabobank, ING & Aegon use 24sessions every day to video call customers in a safe and secure way.
How they describe their product/innovation: 24s Conversational Analytics empowers financial advisors to focus on what really matters: building the customer relationship. Not on repetitive admin jobs or time-consuming compliance tasks. Through natural language processing and AI analytics, we track compliance for every meeting and automate report writing. We put a stop to the guesswork and help client teams deliver the best personal banking experience by providing them with insights in customer satisfaction, effort & call analytics.
Product distribution strategy: Direct to Business (B2B)