FinovateEurope 2016 / North Side

Presenter Profile:

How they describe themselves: North Side has developed Natural Language Understanding technology with applications to banking, payments, credit cards, insurance, lending, and investing. We developed robust English conversation software while working on Bot Colony, the world’s first video game that understands English, where players speak with the game’s characters. Since 2014 we’ve been busy adapting our Natural Language Understanding (NLU) technology to financial services to power transactions and self-help customer care through interactive conversation.

How they describe their product/innovation: VerbalAccess enables online banking through speech or typing, and goes beyond single commands or questions, supporting conversations and enabling customers to clarify their intent. VerbalAccess is like a telephone banker, investment advisor, or claims processing specialist rolled into one, accessible any time, from anywhere. The customer’s ability to use their own words to ask questions or say what they want is the key to discovering and using the full functionality of financial applications, increasing customer satisfaction. The customer knowledge gleaned from individual conversations enables your institution to personalize the services it offers, and sell individual customers the products they need.

Product distribution strategy: Direct to Business (B2B), through financial institutions, through other fintech companies and platforms, licensed


Bus. Dev., Press & Sales: Eugene Joseph, CEO,, +1 514 935 4566

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