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Finovate Global Africa: Revolutionizing Payments and Promoting Inclusion with Paga’s Tayo Oviosu

Finovate Global Africa: Revolutionizing Payments and Promoting Inclusion with Paga’s Tayo Oviosu
By David Penn Posted on
Categories: Finastra, Finovate Global, Hawk:AI

This week on Finovate Global, we feature an extended conversation with Paga founder and CEO Tayo Oviosu.

Serving more than 21 million unique users in Africa, Paga is a payments and financial services ecosystem that makes it easy for people to request, send, and receive money; pay bills; get remittances and more. Founded in 2009, Paga is Nigeria’s leading mobile money company.

We caught up with Tayo Oviosu to discuss the current state of fintech in Nigeria and in sub-Saharan Africa, in general. We also talked about how Paga is helping boost financial inclusion and empowerment in the region, and what we can expect from the company in 2023.

Paga was recently recognized with placement on the CB Insights 250 list – one of seven African start-ups featured. What is going right with fintech in sub-Saharan Africa these days? 

Tayo Oviosu: It was an honor to be ranked by CB Insights in its Fintech 250 list and, as one of only seven African start-ups featured, it speaks to the pioneering approach we are introducing to the world – revolutionizing payments and creating a financial services ecosystem for Africa.

As sub-Saharan Africa gains recognition on the global stage, we are seeing innovative and pioneering products emerge and rise in popularity amongst consumers, diversifying the products they can choose from.

In 2020, we saw Stripe acquire Nigerian fintech Paystack – which disrupted the ecosystem and spoke to a future-oriented outlook that has validated the region as an exciting space, full of potential. This speaks to the increase in funding and investment opportunities in the region.

As the ecosystem continues to rapidly grow, the vision of an integrated African market is closer to being realized, with new opportunities constantly emerging. At Paga, this is something particularly pertinent to our mission of making life possible for businesses and individuals. Our consumer ecosystem (Paga) helps people send, pay, and bank digitally. We now serve over 21 million unique users at our agents and consumer direct channels. We developed our seller ecosystem (Doroki) to help businesses digitize their payments and to manage their business operations digitally. Our Platform-as-a-Service offering enables ecosystem businesses and developers to build, launch, and grow, via our API infrastructure. 

Looking at Nigeria specifically, what is the most interesting thing going on in fintech in Nigeria right now?

Oviosu: We are seeing more options for customers come to fruition through a growing market. Fintechs are competing innovatively to meet customers’ different needs with various tailored products.

Subsequently, there are more lending products and services, which are crucial in affording consumers more flexibility, and options to help them reach their goals and needs, and unlock their potential.

Overall, the landscape is improving in terms of communication between companies and regulators – helping firms overcome short and long-term obstacles in compliance.

The recognition of Paga amongst such a global cohort speaks to the innovation we are driving – and the calibre of our ecosystem. Our market potential, investor profile, technological innovation, and business relationships are on a global scale. To have a Nigerian platform lauded globally is an achievement in the Nigerian fintech space in and of itself.

Let’s talk about Paga. What services does Paga offer and who is the company’s target market?

Oviosu: Paga offers an extensive, hybrid payments ecosystem for online and offline customers. We make it easy for people to send, pay, and bank digitally.

For the individual customer, we allow simple seamless payment transactions, transfers, and bill payments – embedding our services into the daily needs of our users. We also help businesses to achieve their goals; powering reliable, real-time transactions, allowing online payment collections, and bill payments – all with minimal transaction charges. For Paga agents in our offline channels, we create jobs and incentives for those helping serve their communities – and also offer financial support via our overdraft offering. We also help developers to build, by enabling them to leverage our extensive platform via our (payment) APIs and providing them with the needed technical support.

In November, we launched our cards in partnership with Visa – both physical and virtual cards – enabling our consumers to pay at over 100 million merchant locations globally, anywhere Visa is accepted. This is just another example of how we make life possible for all our users.

Our current target market is largely contained in Africa, and driving accessibility to what is still a comparatively under-served market. That said, we have plans to expand beyond this and we will keep you posted on our journey.

What makes Paga unique in the payments business?

Oviosu: Paga emerged within the context of a largely cash-dependent economy, with both individuals and businesses suffering from this inefficiency. We took on the mission of improving financial accessibility in Africa as part of the digital payments revolution – and our growth is ever-accelerating as we do so. Our transaction values are soaring: from achieving our first two trillion Naira (over $4 billion based on current official exchange rates) from January 2012 to March 2020, to achieving our most recent two trillion Naira from February 2022 to September 2022 – in just eight months!

Our ecosystem aims to solve payments and services for consumers and sellers, but what makes us unique is our ecosystem approach. We understand that cash is still popular in Africa, and so we provide onramps and offramps in order to increase our reach. Our on-and-offline infrastructure makes us accessible and we pride ourselves on our deeply connected ecosystem – connecting our users to all the banks, enabling seamless transactions to individuals and merchants, and ensuring convenience for our users in their day-to-day lives.

Our customer-first approach is embedded into our DNA, and as we enter new phases of innovation, we strive to solve problems and provide opportunities for our users – whether that be helping people to save, helping businesses digitize, or offering lending services to consumers and SMEs amongst others. Foundational to this is our Platform-as-a-Service and our strong infrastructure – for consumers, sellers, and third parties.

You recently launched a Visa-branded virtual naira card. Why virtual first?

Oviosu: We wanted to address the need in Nigeria for effective virtual cards. As a digital financial services company, we felt a digital product would adhere to our mission and address our customers’ needs quickly and effectively. We have always sought to simplify the use of and access to payments and financial services.

Customers are able to activate their digital cards in less than 20 seconds – immediately gaining access to Visa’s global network. Moreover, for both physical and virtual, we offer benefits unique to Paga’s digital platform, such as real-time transaction notifications, seamless payments via unique ‘JustPaga.me’ pages, and unique Nigerian Uniform Bank Account Numbers (NUBANs) that serve as added protection for the card.

Paga and Visa have worked together before. What makes Visa a good partner for Paga right now?

Oviosu: On our mission to power payments and accessibility, our partnership with Visa has facilitated the growth of our reach. Visa’s significant coverage means we can reach even more consumers and diversify our offerings for our existing consumers. Through our strategic partnership, we can carry more Africans into the financial system and bridge the accessibility gap.

The partnership has also further strengthened aspects such as reliability and security – facilitated in collaboration with Visa’s Cybersource in launching our direct online card processor. The partnership has been instrumental in bettering the user experience.

What can we expect from Paga in 2023? New services? New markets?

Oviosu: We are focused on deepening our current offerings in our ecosystem. We are staying true to our customer-focused mission and are constantly seeking to better serve all our users.

In 2023, we expect to see more significant partnerships occurring in the fintech space, as well as more niche focuses. This will widen options for businesses and consumers to meet their needs. More widely, this will accelerate economic growth as jobs are created, and infrastructure is improved. We are also looking to increase our reach. Currently, our customer base stands at over 20 million, with 140,000 agent points. We are projected to reach 40 to 50 million users in Nigeria – but are also looking beyond this. Earlier last year, we announced our operational license in Ethiopia – in partnership with the Bank of Abyssinia – and as we continue to work towards making it simple for people to send, pay, and bank digitally, we invite you to watch this space!

Here is our look at fintech innovation around the world.

Latin America and the Caribbean

  • TechCrunch profiled Mexican fintech Zenfi.
  • Mexico-based “fintech meets healthtech” startup Medsi raised $10 million in debt financing.
  • Want to learn more about the new fintech law in Chile? InvestChile has you covered with a new e-book.

Asia-Pacific

  • Indonesian fintech iSeller raised $12 million in Series B funding to help businesses digitize their sales.
  • Bangladesh’s central bank launched its QR code payments system nationwide this week.
  • Philippine-based payments processing firm PayMongo introduced new president and CEO Jojo Malolos

Sub-Saharan Africa

  • South African cross-border money transfer company Mama Money announced a partnership with Zimbabwe’s AFC Commercial Bank.
  • Zawya looks at the relationship between financial literacy and the rise of insuretech in Africa.
  • Ecobank and MTN teamed up to launch mobile money microfinancing in Guinea

Central and Eastern Europe

  • Germany-based fraud prevention company Hawk AI secured $17 million in Series B funding.
  • Munich Re and Unifiedpost announced a new strategic partnership this week.
  • Lithuanian technology company iDenfy to provide identity verification and AML services to Finora Bank.

Middle East and Northern Africa

  • Egyptian embedded finance provider XPAY teamed up with Finastra to help support its growth agenda.
  • MoneyGram announced a strategic partnership with MENA-based VoIP solution, BOTIM.
  • Open ecosystem regtech firm Konsentus went live in the Middle East and North Africa this week.

Central and Southern Asia

  • Worldline launched its digital payments suite for small businesses in India.
  • Bangaldesh Finance announced a partnership with SM Fintech.
  • Forbes India looked at the country’s “matuing fintech ecosystem.”

Photo by McBarth™ Obeya

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OneSpan to Acquire Document Storage Company ProvenDB

OneSpan to Acquire Document Storage Company ProvenDB
By Julie Muhn (@julieschicktanz) Posted on
Categories: Daily news, Mergers & Acquisitions, OneSpan
  • OneSpan is acquiring blockchain-based document storage company ProvenDB.
  • The purchase will help OneSpan add document storage to its existing product offerings.
  • Terms of the agreement, which is expected to close this quarter, were not disclosed.

Digital agreements security company OneSpan agreed to acquire blockchain-based document storage company ProvenDB. Financial terms of the deal were not disclosed.

Headquartered in Australia, ProvenDB was founded in 2018. The company provides a blockchain-based database that enables users to store data, cryptographic signatures, documents, and more. The company also offers a product that adds proof, trust, and integrity to clients’ existing databases.

Under the agreement, ProvenDB will enhance OneSpan’s Transaction Cloud Platform to public and private blockchains. Integrating ProvenDB’s technology into OneSpan’s existing offerings will also add a new product offering that provides customers with secure vaulting capabilities and helps OneSpan secure digital agreements.

“Digital artifacts are simply too easy to fabricate, tamper, or delete in the era of Web3 leading to security breaches and loss of trust in digital information. In this world of evidence tampering and deep fakes, it is critical that we have non-repudiation and copies of the original artifact with an immutable chain of custody throughout the entire customer journey,” said OneSpan President and CEO Matthew Moynahan. “Securing business processes end-to-end leveraging blockchain technology will play an increasingly critical role in preserving the integrity of digital transactions and agreements to fuel this modern digital era. We have an ambitious plan to disrupt the digital agreement market and ProvenDB will accelerate that plan. OneSpan’s mission, the focus of our entire go-to-market strategy, is to restore trust and confidence in today’s most critical customer experiences, such as revenue-generating transactions or customer and vendor onboarding, and ensure that their integrity is never in question.”

The transaction is expected to close the first quarter of this year.

Founded in 1991 and formerly known as VASCO, OneSpan offers a range of digital identity and anti-fraud solutions. The Chicago-based company authenticates four billion users each year and counts 60% of the world’s largest banks as clients. OneSpan went public in 1997 and has a current market capitalization of $540 million. Matt Moynahan is CEO.

Photo by MART PRODUCTION

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CX at the Core of Digital Transformation in the Banking, Financial Services, and Insurance Services Market

CX at the Core of Digital Transformation in the Banking, Financial Services, and Insurance Services Market
By Lili Nguyen Posted on
Categories: Sponsored

Frost & Sullivan is a growth-focused research and consulting company that offers a wealth of expertise across more than 10 industries. Frost & Sullivan’s Information & Communications Technologies Research Team conducts an annual voice-of-customer survey that contains inputs from key decision makers across industries.

What follows is an excerpt from 2022’s survey findings and research study, Customer Experience at the Core of Digital Transformation in the Banking, Financial Services, and Insurance Services Market: Transformational Growth through Digitally Enhanced Banking Customer Experience. The excerpt spotlights what respondents consider the highest customer experience (CX) priorities right now, and where their investment in CX is trending.

Definitions and Research Overview

  • The banking, financial services, and insurance (BFSI) industry includes commercial banks, insurance companies, non-banking financial companies, and other entities.
  • This study uses an integrated 360-degree research methodology to provide insights from end-user organizations, IT decision-makers, and influencers within the BFSI sector.
  • An analyst perspective on the state of adoption and future investment plans highlights opportunities for financial services organizations to equip their workers with the advanced tools they need to achieve operational agility and interact with customers via the channels they wish to engage.
  • This study also discusses opportunities for improving customer and employee experiences.

Download the excerpt >

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Better Launches One Day Mortgage

Better Launches One Day Mortgage
By Julie Muhn (@julieschicktanz) Posted on
Categories: Daily news
  • Digital mortgage lending company Better launched a new product, One Day Mortgage, that offers borrowers a mortgage commitment letter within 24 hours of applying for a loan.
  • During a period of beta testing, Better reported that it processed over $50 million in commitments, offering commitment letters in an average of 12 hours.
  • To qualify for the One Day Mortgage, borrowers must be salaried, make a down payment of at least 3%, and upload required documents within four hours.

Digital mortgage lending company Better launched One Day Mortgage, a new tool that does what it says– it enables borrowers to get a mortgage in a single day.

Using One Day Mortgage, home loan borrowers can get pre-approved, lock-in their rate, and receive a mortgage commitment letter, all within 24 hours. This timeframe is weeks faster than the industry average of more than 30 days.

Today’s announcement comes a couple of weeks after Better first launched the service in beta to a small group of customers. Since then, Better has processed over $50 million in commitments from its One Day Mortgage product. What’s more, it has helped customers receive a commitment letter in an average of 12 hours.

The One Day Mortgages are available to borrowers working in a salaried job and making a downpayment of at least 3% on a Fannie Mae or Freddie Mac mortgage. To further qualify, applicants must provide requested documents– including pay stubs, W2s, bank statements, and more– within four hours of locking in their rate.

Better’s One Day Mortgage product is a fairly large step forward for the mortgage industry, which has not seen much innovation in the past decade, despite the onslaught of new enabling technologies. The fast turnaround is made possible by Better’s digital-first approach that takes place completely online. This model enhances the user experience by offering a fully digital document upload and tracking tool.

“One Day Mortgage unlocks it all,” said Better shareholder and Partner at Novator Capital Prabhu Narasimhan. “It takes away the weeks of uncertainty that permeate the entire real estate transaction. If we can execute mortgage commitments in one day and closings in three days, we can complete entire transactions in less than one week to make the entire process better.”

Offering customers a mortgage commitment letter within 24 hours is certainly a competitive advantage for Better. As company chairman Harit Talwar explained, “This milestone will add immense value to the consumer, create a significant strategic moat for Better, and be a near impossible act for competitors to follow.” And he’s most likely right– for the time being. We probably won’t see other mortgage lenders offering 24-hour mortgage loans any time soon, but it’s quite possible the new offering will be industry standard by the end of the decade.

Founded in 2016, Better has seen its share of hardships in the past year. Last year, Better conducted its fourth round of layoffs in less than nine months, letting go of almost 4,000 employees during that time. What’s more, the company’s CEO Vishal Garg made headlines numerous times last year for his contributions to what employees described as a toxic work environment.

Photo by JESHOOTS.COM on Unsplash

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PayNearMe’s Jill Bohlken on the Unpredictable Lending Environment

PayNearMe’s Jill Bohlken on the Unpredictable Lending Environment
By Julie Muhn (@julieschicktanz) Posted on
Categories: Speaker series

Lenders have always faced some level of uncertainty, but the past few years have truly put the industry to the test. While many have enhanced their systems with new enabling technologies, there are still a number of uncertainties– including inflated income due to Covid relief funds and increased spending power thanks to a student loan repayment pause– that create confusion in the underwriting process.

We spoke with PayNearMe’s Senior Director of Sales Jill Bohlken for some insight into how today’s lending environment has changed and what we can expect to see going forward into this year.

Describe the current lending environment and how it has changed over the past few years.

Jill Bohlken: In one word, the current lending environment is unpredictable. A number of converging market forces are causing some uncertainty among lenders, merchants, and borrowers alike.

We have consumer prices continuing to rise, leading to less disposable income and more borrowing by consumers to cover costs. According to the New York Fed’s Q3 report, households last year increased debt at the fastest pace in 15 years, and credit card balances collectively rose more than 15%.

Meanwhile, seven interest rate increases led to lower margins for lenders at the same time they face increased competition to attract new customers.

External forces like supply chain disruptions continue to inhibit some lending markets, such as auto. And emerging trends such as longer loan terms (upwards of seven years for an auto loan) and instant financing carry increased risk of delinquency, prompting lenders to build reserves and reduce overhead to cover themselves in case of default.

Can you discuss any notable trends or changes in consumer borrowing behavior that you have observed?

Bohlken: Last year, the economy saw unprecedented demand for goods and services driven by a surplus of Covid relief funds combined with a shortage of supply. More recently, we’ve seen loan demand start to normalize due to inflation and higher interest rates. For billers, managing risk and delinquency is always a priority. According to Experian, 60-day delinquencies for new car loans sat at 0.48% by Q3, with used car loans at 1.17%.

A more positive trend was the rise in online loan applications completed exclusively by web and mobile devices. This self-service innovation improved the speed of transactions and accelerated loan approvals, not to mention making the experience more convenient for consumers.

What tools, data, or technologies can help lenders mitigate the risk of default before extending a loan?

Bohlken: The expanding use of artificial intelligence and machine learning to analyze large swaths of data and produce actionable insights is by far the most exciting tool lenders should pursue. Payments platforms can feed a data warehouse to store transaction data in one place, then apply machine learning models to either an individual client’s data or aggregated industry data to create smarter risk models.

For instance, AI can be used to analyze cohorts of customers using hundreds of data points (zip code, income level, credit score, etc.) and assign the group a risk score. AI can even bring in data from government sources, such as unemployment and GDP reports to shed light on risk further. This research helps lenders determine how and where to find high-probability, low-risk customers and adjust their risk analysis and marketing spend accordingly.

How about once the loan has already been extended?

Bohlken: A payments provider can help lenders prevent late or missed payments using a number of tools and strategies, such as sending payment reminders by text, email, or push notification. The provider can offer a wide range of payment channels to allow customers flexibility in how they pay. In cases of chronic late payment, the provider can intervene with offers to help avoid default, such as flexible repayment plans.

What’s especially exciting is that AI and ML now make these strategies even more effective. For example, AI can be trained to constantly scan payments behavior to identify customers who have multiple late payments, then automatically initiate a series of engagement messages that move the customer toward payment. AI can also automate solutions to common payment problems. For instance, if a customer has multiple ACH returns, AI can apply a business rule requiring them to pay with cash or card only.

These automated solutions save lenders both time and money. Not only does the AI circumvent many behaviors that could lead to default, but it also eliminates the time and labor of manually resolving payment problems.

Looking ahead in 2023, will lenders be more hesitant to extend loans to borrowers?

Bohlken: It’s hard to say with certainty, but demand does remain fervent. According to a recent Consumer Pulse study, one in four Americans plan to seek new credit or refinance in 2023. However, according to Experian, auto loan balances have grown by 7.6%, so lenders may want to shore against risk, adjusting the credit profiles of their customers and trimming back-office budgets to keep a higher level of reserves.

At the same time, lenders may lean into the adage, “a bird in the hand is worth two in the bush.” That means putting more emphasis on servicing existing portfolios and maximizing return by reducing delinquency, lowering the cost to collect, and improving operating efficiency through automation and optimization.

If lenders cut back on extending loans, where will the overflow in demand go? Will consumers turn to payday loans, or will alternative lenders be able (and willing) to fill loan demand?

Bohlken: In my interactions with many large lenders I have noticed that many are reducing their workforce, a way of battening down the hatches and right-sizing operations to suit the precarious lending environment.

In terms of consumer overflow, I see movement in several “alternative” types of loans, including buy-now-pay-later, which breaks payments for a large-ticket item into several payments; and buy-here-pay-here, which allows car dealerships to act as both seller and lender. Both these options appeal to customers who may have poor credit and/or limited options for securing traditional financing.

Payday loans, on the other hand, are losing their luster after almost a decade of bad press and heavy regulatory oversight. They still play a part in some consumer borrowing, but most consumers who can find alternatives will do so to avoid the heavy interest rates and fees.

Photo by Ann H

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Hawk AI Scores $17 Million to Help Banks Fight Money Laundering and Fraud

Hawk AI Scores $17 Million to Help Banks Fight Money Laundering and Fraud
By David Penn Posted on
Categories: Alumni News, Daily news, Funding, Hawk:AI
  • Germany-based fraud prevention and AML solution provider Hawk AI has raised $17 million in Series B funding this week.
  • The round was led by Sands Capital and featured participation from DN Capital, Coalition, BlackFin Capital Partners, and Picus Capital, and adds to the $10 million Hawk AI raised in 2021.
  • Hawk AI made its Finovate debut at FinovateSpring 2022.

In a round led by Sands Capital and featuring participation from DN Capital, Coalition, BlackFin Capital Partners, and Picus Capital, Germany-based fraud prevention and anti-money laundering solution provider Hawk AI has raised $17 million in Series B financing. The capital adds to the $10 million in Series A funding the company raised in June of 2021, and will be used to help fuel both product development and global expansion.

“My co-founder Wolfgang Berner and I started this business based on the strong belief that only leading edge, real-time surveillance technology can deliver the change needed to fight financial crime,” Hawk AI CEO and co-founder Tobias Schweiger said. “This contrasts (with) the obvious, drastic deficiencies in legacy technology. Hawk AI’s growth will continue to be fueled by industry-wide demand for AI, cloud outsourcing, and a convergence of fraud and AML technology.” Schweiger added that this week’s investment would help Hawk AI “become the leading global surveillance platform faster.”

Founded in 2018, Hawk AI made its Finovate debut last year at FinovateSpring in San Francisco. At the conference, the company demoed its AML Surveillance Suite, which combines explainable AI with traditional rule-based strategies to monitor transactions for fraud and evidence of potential money laundering in real time. The technology alerts financial crime specialists when suspicious behavior is detected while at the same time significantly limiting the number of false positives – by more than 70% – compared to legacy systems.

In its funding announcement, Hawk AI noted that more than $2 trillion is laundered every year, with U.S. fraud losses in 2022 topping $41 billion. Additionally, for what the company referred to as “high-growth markets,” fraud increased by more than 37% over the past 12 months. This has put additional pressure on institutions as both the volume and sophistication of financial crime continue to grow. Complicating matters further are an ever-changing array of regulations which Sands Capital’s Chris Eng said has made fighting financial crime “historically” challenging. To this end, Eng noted that, “Hawk AI’s sophisticated technology and use of explainable artificial intelligence present critically needed straightforward solutions for institutions across the payments landscape.”

Hawk AI’s funding news comes in the wake of a year in which the company realized year-over-year revenue growth of nearly 3x. Hawk AI also expanded its operations to Singapore last year, and now operates in more than 60 countries across Europe, North America, Asia, and Latin America. Hawk AI includes fellow Finovate alums VISA, Diebold Nixdorf, and Mambu among its partners.

Photo by Frans van Heerden

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Finovate Alums Raised More Than $380 Million in Q4; $2.7 Billion in 2022

Finovate Alums Raised More Than $380 Million in Q4; $2.7 Billion in 2022
By David Penn Posted on
Categories: Alumni News, Funding, Fundings, Quarterly Funding

Finovate alums raised more than $2.7 billion in equity funding in 2022. The sum makes the $8.4 billion raised in 2021 seem all the more an outlier as our alumni funding levels return to those common in 2020 and before.

Previous Annual Comparisons

The fourth quarter of 2022 saw Finovate alums secure more than $380 million in funding. This amount recalls the relatively modest fundraising haul from Q4 2020, with a comparable number of alums raising capital.

Previous Quarterly Comparisons

  • Q4 2021: More than $1.2 billion raised by seven alums
  • Q4 2020: More than $472 million raised by 17 alums
  • Q4 2019: More than $876 million raised by 21 alums
  • Q4 2018: More than $800 million raised by 19 alums
  • Q4 2017: More than $730 million raised by 23 alums

Outsystems’ $228.4 million fundraising was easily the quarter’s standout investment. Also raising sizable amounts in the final three months of 2022 were Moneyhub, which raised more than $61 million over the course of the quarter, and Banyan, which secured $28 million in funding.

Top Quarterly Equity Investments

  • Outsystems: $228.4 million
  • Moneyhub: $61.6 million
  • Banyan: $28 million
  • Cinchy: $14.5 million
  • Buckzy: $14.5 million

Here is our detailed alum funding report for Q4 2022.

October 2022: More than $316 million raised by eight alums

November 2022: $13 million raised by two alums

December 2022: More than $52 million raised by five alums

If you are a Finovate alum that raised money in the fourth quarter of 2022, and do not see your company listed, please drop us a note at research@finovate.com. We would love to share the good news! Funding received prior to becoming an alum not included.

Photo by Pixabay

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Bold Commerce and PayPal Partner to Create a More Flexible Checkout Experience

Bold Commerce and PayPal Partner to Create a More Flexible Checkout Experience
By Julie Muhn (@julieschicktanz) Posted on
Categories: Alumni News, Daily news, PayPal
  • Bold Commerce and PayPal struck up a partnership that will better integrate payments into more checkout experiences.
  • Using Bold Commerce’s headless checkout tool, retailers can place a point-of-sale wherever shoppers interact, including on blogs, within social media, and even on the packaging of a physical good.
  • The new solution is available in Bold Commerce’s Checkout Experience Suite.

Customizable commerce company Bold Commerce announced today it is collaborating with PayPal to better integrate payments into the checkout experience. Because, as Bold Commerce Co-Founder Yvan Boisjoli puts it, “The checkout experience needs to extend to everywhere shoppers are today, which also means that a full range of payment options need to be available to shoppers wherever they are.”

Using Bold Commerce’s PayPal-enabled tool, retailers can put the checkout wherever shoppers interact. A point of sale can be placed on blogs, within social media, and even on the packaging of a physical good with a QR code printed on the label. Upon checkout, consumers can use a range of payment options, including PayPal, Venmo, PayPal Pay Later, credit and debit cards, and multiple local payment methods.

“Payment choice and flexibility have always been a critical part of a successful commerce experience – but it’s only one part of the equation. Retailers today need to also offer a tailored checkout experience to help drive increased conversion,” said PayPal VP, Global Head of Channel Partnerships David Bruce. “It’s a powerful combination for a composable checkout to plug into any tech stack, and we’re excited to deepen our commerce capabilities with Bold Commerce.”

The new, flexible checkout method is expected to increase checkout conversion on merchant websites and what Bold Commerce is calling “shoppable touchpoints,” which will drive more revenue by decreasing friction. The headless, all-in-one payments and checkout solution is available in Bold Commerce’s Checkout Experience Suite.

“Through this new integration we’re making it easy and accessible to power checkout anywhere, with any payment method. We’re looking forward to working with PayPal as they make this move into headless commerce,” added Boisjoli.

Bold Commerce was founded in 2012. The Canada-based company’s Checkout Experience Suite offers a customizable headless checkout tool with built-in subscription and pricing capabilities. Bold Commerce counts more that 9,000 brands and retailers as clients, including Pepsi, Mars, and Williams Sonoma.

Bold Commerce has raised $44 million and has been named to Deloitte’s Tech Fast 50, E&Y’s Entrepreneur of the Year, and CBInsights’ Retail Tech 100.

Photo by Adrien Delforge on Unsplash

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Quantum Metric Launches Atlas to Help Enterprises Turn Digital Opportunities into Solutions

Quantum Metric Launches Atlas to Help Enterprises Turn Digital Opportunities into Solutions
By David Penn Posted on
Categories: Alumni News, Daily news, Quantum Metric
  • Continuous product design platform company Quantum Metric launched its Atlas solution this week.
  • Atlas provides enterprises with a library of pre-built industry guides to help them turn digital opportunities into new products and solutions for customers.
  • Quantum Metric won Best of Show in its Finovate debut at FinovateEurope n 2021.

Quantum Metric, the continuous product design platform company that won Best of Show in its Finovate debut in 2021, unveiled its latest solution this week. The Colorado Springs, Colorado-based firm announced the launch of Atlas, a structured and accelerated solution to help organizations respond to “critical business questions” with “outcome-driven insights.” Atlas provides companies with a comprehensive library of pre-built industry guides that give businesses a tailored set of dashboards, metrics, anomaly detection, and alerts, providing them with a stepwise approach to improving digital use cases.

“Organizations consistently struggle to know if their teams are asking the right business questions and working hard to drive their experience forward to the benefit of both their business and their customer,” Quantum Metric CEO Mario Ciabarra said. “With Atlas, we are empowering every member of digital teams to focus on what matters most, winning the hearts of their customers.” Ciabarra called the launch “a defining day” for the company.

Quantum Metric helps enterprises negotiate the distance between recognizing new digital opportunities and turning those opportunities into revenue-generating, customer-engaging products and services. The company estimates that the average enterprise “leaves up to $220 million on the table per year in inefficiencies” and suggests that, by using Atlas, these companies can boost efficiency by up to 90%. “Atlas completely reimagines what we know about building and optimizing digital experiences today,” Ciabarra said.

At present, the Atlas library consists of 90 guides, and includes customized use cases for verticals such as consumer banking, insurance, telecommunications, travel, and retail. Quantum Metric indicated that it will offer cross-industry guides to common digital use cases in the future.

Founded in 2015, Quantum Metric offers businesses a way to recognize customer needs, quantify the financial impact, and assess priorities based on both customer impact and meeting business objectives. The launch of Atlas comes just days after Quantum Metric announced a year of “record-breaking” growth, including a 98% customer retention rate and customer base growth of 41%. The company today captures experiences from 40% of the world’s Internet users and offers insights from more than four billion user sessions each month. Quantum Metric includes 20% of the Fortune 500 among its customers.

Photo by Pixabay

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Finovate Webinar: 7 Trends for Community Financial Services in 2023

Finovate Webinar: 7 Trends for Community Financial Services in 2023
By Lili Nguyen Posted on
Categories: Eltropy, Sponsored, Uncategorized, Webinars

Recession. Widespread staffing shortages. Increasing fraud. Customer demands — and advancements in technology like we’ve never seen. We’ve learned a lot about the current industry landscape so far in this first quarter alone, but there are still questions that loom large. Such as:

  • Will the threat of fraud ever go away?
  • Can my call center really become a revenue generator?
  • How will pending legislation around real-time payments and open finance affect our customers?
  • Should we really consider using TikTok?

Watch this Finovate webinar, in collaboration with Eltropy, on demand, and find out the top seven trends that CFIs like you should be focusing on in the coming year. You’ll discover:

  • Which trends are the most crucial to ensure success for your CFI this year
  • How the right digital strategies and tools can make or break your institution
  • Examples of what’s working and what’s not in financial services

You’ll hear from Jonny Manousaridis, social media & customer marketing manager, Eltropy, and banking strategy expert David Hall.

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PayEm Raises $220 Million for Spend and Procurement Management

PayEm Raises $220 Million for Spend and Procurement Management
By Julie Muhn (@julieschicktanz) Posted on
Categories: Daily news, Funding
  • Business spend and procurement management company PayEm raised $220 million this week.
  • The round consists of $20 million in Series A equity funding and a $200 million warehouse debt facility.
  • The equity portion brings PayEm’s total equity funds to $47 million.

Business spend automation and procurement management platform PayEm brought in $220 million in combined debt and equity this week.

PayEm will use the funds to fuel its card operations, serve larger customers, and improve the employee experience within the digital product.

The funding, which is comprised of $20 million in Series A equity and $200 million in warehouse debt, saw contributions from Viola Credit, Mitsubishi Financial Group, Collaborative Fund, Pitango First, NFX, LocalGlobe, and Glilot+.

“This is a significant milestone in the company’s growth. Our new warehouse credit facility allows us to scale our credit cards operation and support larger customers with our fast-growing payments platform. In addition, the new equity funding will enable us to continue building our  platform,” said PayEm CEO Itamar Jobani. “With the current macroeconomic conditions, it’s never been more important for companies to have an efficient and clear lens into their financial health. We’re pleased to be that single source of truth for them as they may navigate turbulent times and supply chain issues, and simply need to do more with less.”

Headquartered in Israel, PayEm helps its business clients bring transparency to business finances, automate tasks, and enhance control of processes. The company offers businesses tools for spend management, employee reimbursement, automating accounts payable, purchase order approvals, corporate cards, and more.

Today’s round brings PayEm’s total equity funding to $47 million and adds more competition to the fast-growing business spend management space. Companies such as Brex and Ramp have been rewarded in recent years with massive funding rounds and high valuations. PayPal even jumped on the trend, launching its first commercial credit card last June.

Photo by John Guccione

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Trustly Forges Strategic Partnership with Nordnet to Bring Instant Deposits to Nordic Investors

Trustly Forges Strategic Partnership with Nordnet to Bring Instant Deposits to Nordic Investors
By David Penn Posted on
Categories: Alumni News, Daily news, Trustly
  • Payments platform Trustly announced a strategic partnership with Sweden’s Nordnet.
  • The partnership will enable Nordnet customers to easily and securely deposit funds using Trustly pay-ins.
  • Trustly, which made its Finovate debut at FinovateEurope 2013, was acquired by Nordic Capital in 2018.

A new strategic partnership between open banking, account-to-account (A2A) payments platform Trustly and Nordnet will enable customers of the Swedish savings and investment solution to easily and securely deposit funds in their accounts. The pact brings instant deposits to the whole Nordic region, including markets where instant payments are not yet available.

The new service is going live in Sweden initially, and will be available to all new customers who sign up for a Nordnet account. The service will launch in Norway in the first quarter of this year, and in Denmark and Finland later in 2023.

“Trustly’s technology and customer focus made them a natural choice and good fit for Nordnet in our ongoing work to build the best platform for savings and investments,” Nordnet Chief Product Officer and Deputy CEO Rasmus Järborg said. “With Trustly, our customers are able to fund their accounts instantly and start discovering what stocks or funds they want to buy.”

Founded in 1996 as Sweden’s first Internet broker, Nordnet currently provides savings, investment, lending, and pension services to customers in Sweden, Norway, Denmark, and Finland. Nordnet operates the region’s largest social investment network, Shareville, which boasts more than 300,000 members.

The company also offers margin lending, residential mortgages, and unsecured personal loans both under its own brand and under the subsidiary Konsumentkredit. As a pension solutions provider, Nordnet offers endowment insurance in Sweden and Norway and, for Swedish customers, provides a digital pension management service. Headquartered in Stockholm, the firm reported total assets of more than $22.8 billion in 2021.

Trustly made its Finovate debut at FinovateEurope in London in 2013 and returned to the Finovate stage four years later for FinovateEurope 2017. The company was acquired by Nordic Capital for an undisclosed sum in 2018, and has since forged partnerships with companies ranging from Alibaba.com to NACHA to IKEA. Last year, Trustly acquired U.K. open banking vendor Ecospend (terms not disclosed). In November, the company welcomed back Alex Gontheir as CEO of its Americas division. Gontheir founded and led PayWithMyBank as CEO. PayWithMyBank merged with Trustly in 2019 and Gontheir became Executive Chairman in 2021.

Photo by Jan Židlický

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