IntelliResponse

IntelliResponse Adds 155th Customer and First Credit Union

By David Penn Posted on
Categories: IntelliResponse

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You know the saying: the 155th one is the charm …

IntelliResponse announced today that the company had added its 155th customer, Evangelical Christian Credit Union (ECCU). The credit union also has the distinction of being the first to deploy IntelliResponse’s enterprise-level, virtual agent solution.

The credit union plans to use IntelliResponse’s Virtual Agent platform in its call center environment, as well as on ECCU’s website and social media channels. Reducing time spent training new agents and lowering overall call center costs are among the major goals of the deployment.

Founded in 1964 and headquartered in Brea, California, Evangelical Christian CU provides both personal and ministry banking. A few key metrics as of December 2012 include:

  • More than $1.1 billion in assets
  • More than 12,000 members
  • More than 1,800 commercial clients

IntelliResponse’s technology allows customers to use their own natural, conversational language to ask questions of virtual agents. The technology has more than 365 live implementations responding to more than 100 million inquiries each year.

See IntelliResponse in action at FinovateSpring this May in San Francisco. For more information, including details on how to save your spot, click here.

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Finovate Alumni News– April 3, 2013

By Julie Muhn (@julieschicktanz) Posted on
Categories: Allied Payment Network, BBC Easy, Cardlytics, Cartera Commerce, edo Interactive, eWise, Fiserv, Flint Mobile, Holvi, IntelliResponse, Kiboo, Mint.com, Monitise, Moven, Narrative Science, OpenCoin, Pageonce, PayPal, ProfitStars, TSYS
  • Finovate-F-Logo.jpgTech Dirt looks at Narrative Science’s role in algorithmically-generated journalism. Come See Narrative Science at FinovateSpring.
  • Bdaily talks with Monitise EVP, Lisa Stanton, about mobile banking.
  • Numerica Credit Union adopts BBC Easy’s C&I Lending program.
  • CU Times reports Fiserv’s Spot Pay offers CUs a co-branded mobile payment platform and dongle.
  • Forbes looks at the growth of edo, Cardlytics, and Cartera Commerce and how card-linked offers are better than daily deals.
  • TechCruch reports OpenCoin has acquired SimpleHoney. See OpenCoin demo at FinovateSpring in May.
  • ProfitStars launches BillSimple from iPaySolutions.
  • TSYS to present at annual card forum and expo in April.
  • IntelliResponse adds 155th customer, the company’s first credit union.
  • Convenience Store Decisions notes the growing role of mobile payment options such as PayPal and Flint Mobile.
  • FIS, Open Solutions veteran Gary Daniel to join Allied Payment Network. Join them in San Francisco for FinovateSpring.
  • Banking Technology looks at eWise, Pageonce, Mint.com, Kiboo, Holvi, & Moven as PFM resurgence examples.
This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

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Finovate Alumni News– April 1, 2013

By Julie Muhn (@julieschicktanz) Posted on
Categories: Andera, BehavioSec, CashStar, Dwolla, edo Interactive, Expensify, EyeVerify, FutureAdvisor, IntelliResponse, Jemstep, Kiboo, Klarna, Leaf, Lighter Capital, Micronotes, MicroStrategy, Narrative Science, On Deck Capital, Open Bank Project, Pageonce, Palo Alto Software, SigFig, Trust Egg, Tuition.io
  • Finovate-F-Logo.jpgExpensify makes Reconciliation and Central Administration features available for American Express corporate cardholders.
  • Micronotes providing series of marketing campaigns for USAlliance FCU to help cross-selling efforts.
  • Palo Alto Software announces launch of EntrepreWorld, a virtual environment to test business plans in a virtual world of avatars. Come see Palo Alto demo its latest technology at FinovateSpring.
  • Consumers CU chooses Andera’s oFlows platform for online account opening and lending.
  • Lighter Capital appoints Molly Gregg Otter as Vice President.
  • Bloomberg looks at how Jemstep, SigFig, and FutureAdvisor help manage your portfolio online. See Jemstep’s new tech at FinovateSpring.
  • Forbes takes a close up look at London’s FinTech Innovation Lab, including participants BehavioSec, Kiboo, and Open Bank Project.
  • Huff Post blog considers Lighter Capital’s Revenue Loans as alternative to VC funding.
  • GCN looks at Dwolla’s use in government.
  • Huff Post blog considers automated report-writing software company, Narrative Science. See its new tech at FinovateSpring.
  • MyBankTracker reviews Tuition.io.
  • Y C Universe profiles Trust Egg. See them demo at FinovateSpring in May.
  • MicroStrategy signs technology alliance agreement with MapR.
  • Berry Review takes a look at Pageonce Money and Bills on Blackberry 10.
  • Times of India highlights Klarna’s growth in Europe.
  • Incentive Mag previews the launch of CashStar’s table gifting solution.
  • Eye Verify announces results from biometric standard, performance and assurance lab survey. Join them in San Francisco for FinovateSpring.
  • IntelliResponse selected by KMWorld as one of “100 Companies that Matter in Knowledge Management” for 2013. Come see them in action at FinovateSpring in May.
  • New York City Mayor Michael Bloomberg officially ‘opened the doors‘ to On Deck Capital’s new NYC HQ.
  • Global Payments and edo Interactive launch pilot for card-linked offers network.
  • Boston Business Journal interviews Leaf CEO Aron Schwarzkopf. See Leaf’s demo at FinovateSpring in San Francisco.
This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

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Welcome to IntelliResponse, a new NetBanker.com Sponsor

By Eric Mattson Posted on
Categories: About Netbanker, IntelliResponse

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We’re pleased to welcome IntelliResponse as a new sponsor of NetBanker.

IntelliResponse is, in their own words, “the Instant Answer Agent.”

Their technology enables companies “to quickly and effectively address their customers’
questions with ‘One Right Answer’ across a wide variety of interaction
channels, including corporate web sites, agent desktops, social media
platforms and mobile devices.”

IntelliResponse is offering a free white paper on mobile self-service and how it can help your business. Definitely worth a download.

Thanks! And happy holidays! Now back to our usual blogging.

ericphoto.jpgEric Mattson is CEO of Online Financial Innovations, the parent company of NetBanker, Online Banking Report and the Finovate Conference Series. He can be reached at eric@netbanker.com.

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