From AI to CX: Welcome to FinovateSpring’s Summit Day

Two of the hottest trends in fintech – AI technology and the prioritization of the customer experience – will be the focus of our special, pre-FinovateSpring Summit Day, that begins Monday morning here at the Hilton San Francisco Union Square on O’Farrell Street in San Francisco, California.

Our Summit Day will feature two parallel tracks – one focused on AI and the other dedicated to the customer experience – that will include keynote addresses, case studies, panel discussions, and debates all designed to help conference attendees better understand how these trends are shaping technology in general and fintech in specific.

Here’s a look at what we’ve got in store for you today. For more about our Summit Day speakers and topics, check out our previews for both the AI and CX summits.

Artificial Intelligence Summit

8:15am – 9am – Registration, Breakfast, and Networking

9am – 9:05am – Opening Remarks from the Chair

9:05am – 9:30am – Keynote Address: How Artificial Intelligence Will Transform the Financial Services Industry

9:30am – 9:50am – Special Address from an AI Pioneer: Making AI Walk the Talk

9:50am – 10:30am – Strategy Roundtable: Transforming Legacy
Businesses with AI – Machine Learning is King Now But Image, Voice, and Natural Language Processing Are Coming Up Fast. What are the Internal Challenges? The Ethical Challenges? And the Business Opportunities?

10:30am – 11:00am – Intermission, Refreshments, & Networking

11:00am – 11:25am – Keynote Address: Natural Language Use Cases at Uber

11:25am – 11:45am – Fireside Chat: AI for Fraud Detection and Risk Management

11:45am – 12:25pm – Strategy Roundtable: Let’s Chat About Chatbots

12:25pm – 1:25pm – Lunch and Networking Break

1:25pm – 1:45pm – Innovator Insight: An AI Powered Future for Marketing

1:45pm – 2:05pm – Keynote Address: Harnessing AI to Centralize Data and Exceed Your Business Goals

2:05pm – 2:45pm – Debate: Data – Oxygen for AI. How Data Management & Data Governance Can Make or Break Your AI Journey

2:45pm – 3:00pm – Case Study: Using AI to Transform Customer Experience

3:00pm – 3:15pm – Case Study: Harnessing AI to Revolutionize the Insurance Industry

3:15pm – 3:30pm – Case Study: Using AI to Make Better Credit Decisions

3:30pm – 4:10pm – Closing Strategy Roundtable: The Journey Towards Productive Partnerships in AI

4:10pm – 4:15pm – Closing Remarks from the Chair

Customer Experience Summit

8:15am – 9am – Registration, Breakfast, and Networking

9:00am – 9:05am – Opening Remarks from the Chair

9:05am – 9:30am – Keynote Address: The Evolution of Innovation: Build, Buy, Or Partner?

9:30am – 9:50am – Analyst Insight: Return on CX – 80% of the Potential ROI is Left Untapped

9:50am – 10:30am – Strategy Roundtable: How Can Financial Institutions Transform Customer Experience through Deep Customer Insights? Why Powerful Data Analytics Will Be Critical for Success?

10:30am – 11:00am – Intermission, Refreshments, & Networking

11:00am – 11:25am – Fireside Chat with a Fintech Founder: How to Innovate on Behalf of the Customer & to Build a Business Around their Needs to Drive Loyalty and Sustained Growth

11:25am – 11:45am – Presentation: Customer Experience Promise vs. Reality: Getting to Measurable Impact

11:45am – 12:25pm – Leaders Debate: How to Align Your Whole Organization to a Common Customer Purpose & to Harness Future Tech to Redraw the Customer Experience Landscape

12:25pm – 1:25pm – Lunch & Networking Break

1:25pm – 1:45pm – Fireside Chat: Creating a Seamless Digital Customer Experience

1:45pm – 2:30pm – Insights from Innovators: How We Are Creating a Seamless Customer Experience

2:30pm – 2:45pm – Case Study: Harnessing Disruptive Technologies to Maximize Customer Experience and Loyalty

2:45pm – 3:05pm – Case Study: How Data Driven Personalized Video Experiences Creates Customer Engagement and Motivates Action

3:05pm – 3:25pm – Case Study : Delivering Outstanding Customer Experience to the Financially Underserved

3:25pm – 4:10pm – Closing Debate: Fintechs and Financial Institutions on the Journey Towards a Productive Partnership in CX

4:10pm – 4:15pm – Closing Remarks from the Chair

FinovateSpring in Full Force

We’re on site at San Francisco’s Hilton Union Square, placing the final touches on what’s set to be the biggest fintech event this spring. Tickets are still available; don’t miss out!

It’s rehearsal day, so while companies are practicing their demos on stage in the auditorium, sponsors are setting up their booths in the networking hall. And you can prepare too– check out our Sneak Peek blog series to get an advance look at what each of the companies will unveil on stage and take a look at some of the themes that will pulse throughout the show.

AI and CX Summit

The precursor to the event begins today. Don’t miss our exclusive Summit Day that covers all you need to know about the latest in AI and Customer Experience as it relates to fintech and banking. Registration opens at 8:15 a.m. and the first session begins at 9 a.m.

Demo days

FinovateSpring begins tomorrow on Wednesday, May 8. Registration opens at 8:30 and the show kicks off at 9:30. Our 60 demo companies will take the stage on the first two days. Demos will be intermixed with keynote speakers, the Analyst All Star session, and networking. The demos wrap up on May 9 and the Best of Show winners will be announced that afternoon during happy hour.

Context day

Once the Best of Show winners have been crowned, it’s time to put it all into context. Registration for the final day of FinovateSpring begins at 8 a.m. and opening remarks start at 8:30. Prepare to hear plenty of insightful keynote addresses, panels, and discussions around community banking, digital banking, digital lending, and digital payments.

Feel free to contact us with any questions. We’ll see you in San Francisco!

Fintech by the Bay: FinovateSpring Returns to San Francisco

FinovateSpring is right around the corner! Our week of live fintech demos, insightful discussions, and passionate debates is one of the best – and most entertaining – ways to get up to speed on everything you need to know about the state of fintech today.

With a special, pre-show Summit Day on Tuesday, May 7, FinovateSpring begins on May 8 and runs through Friday the 10th. Our annual spring conference will be held at the Hilton San Francisco Union Square, where we’re looking forward to a fun and informative four days focused exclusively on fintech innovation.

Here are a few things to keep in mind as you plan your trip to the Bay Area.

Get Your Tickets Here!

Save your spot at FinovateSpring by visiting our registration page and picking up your ticket today.

Registration for both the main, three-day conference, as well as for our special Summit Day on Tuesday, May 7, is quick and easy. Discounts are available for groups, representatives of governmental/regulatory agencies, startups, and attendees registering for both the main conference and the Summit Day. Check out our registration page for more details.

Back at the Bay

FinovateSpring returns to San Francisco for the first time since 2013. This year our spring conference will be held in the heart of the city at the Hilton San Francisco Union Square on O’Farrell Street. The venue is less than an hour away from the main Bay Area airports, as well as shops, restaurants, and a variety of entertainment venues.

Live Demos and Deep Dives

FinovateSpring begins Wednesday morning, May 10, and continues through Friday afternoon. The first two days of the conference will feature our presenting companies as they demonstrate their latest technologies live on our stage.

On Friday, we will invite the fintech experts to take over and have them put into context the innovations that have been on display over the past few days. We’ve prepared a full day of keynote addresses, debates, fireside chats, and panel discussions on a wide range of critical trends and themes in fintech.

Check out a preview of our Friday morning main stage agenda, as well as our afternoon breakout streams on Community Banking, Digital Payments, Digital Banking, and Digital Lending.

This year we will also feature a special, pre-FinovateSpring Summit Day on Tuesday. This Summit Day consists of two tracks: one focusing on the evolving role of the customer experience in fintech and the other examining the rise of artificial intelligence as an enabling technology in the industry. We’re looking forward to the conversations with and insights from our speakers in both of these tracks.

With all we’ve got planned for FinovateSpring next week, we are thrilled to be back in San Francisco for this year’s conference. If you’ve got any questions about the event, check out the FAQ section on our FinovateSpring page or contact us directly.

The #Fintech Trends to Dominate this Spring

What’s new and what’s next in fintech? How are all of those 2019 industry predictions panning out?

One of the best ways to gauge what’s trending is to attend FinovateSpring, which will be taking place next week, May 8 through 10, in San Francisco. If you haven’t already, be sure to register today so you don’t miss out!

The word cloud above outlines trends the demoing companies will present on stage. Here’s my take:

Dominant themes

Artificial Intelligence
Is anyone surprised to see AI as the top trend at this year’s show? Fintechs and banks alike are leveraging the enabling technology to build out use cases across the sector from security, to investment, to marketing, and more. You can expect to see this theme pulse throughout the demos this year.

If AI is a jet engine, data is jet fuel. No matter how powerful the plane, it won’t move without the propellant. Financial services generate a lot of data and fintechs are ready to show you how to put it to use.

Banks know that no matter how much money you pour into a new offering, products don’t sell themselves and up-selling and cross-selling aren’t always straightforward. So whether it’s wealth management or accounting tools, checking accounts or lending products, fintechs are ready to help bring in revenue.

What’s a fintech without an API these days? Using an API or SDK helps fintechs give the keys to their technology to another business or organization. Prepare to see most companies allowing you to tap into their technologies with their own API and/or SDK.

Dwarfed topics

Algorithmic Investing
Wealthtech solutions were red hot in 2015, but while they are as relevant as ever, their popularity has been minimized by the takeover of topics such as AI, machine learning, and voice banking. And while companies have been using algorithms for years to disrupt this space, other topics are rising to the top of the popularity list.

Alt Payments
This is another trend that’s been around for awhile. In fact, it’s a topic startups have been tackling since the dawn of fintech. However, since consumers are still comfortable paying by credit card, cash, and in some cases even by check, alternative payments technology hasn’t accelerated quickly.

In the U.S., insurtech has been slow to excite both consumers and banks. There is clearly a market for insurance solutions in financial services, but it’s a small one.

What I’ll be watching

Alternative banking services, such as products for unbanked and underbanked populations are making a slow but steady rise in fintech. Big banks struggle to serve this market, which can be less than profitable, but many fintechs have found ways to deal with the risk and create a product that is relatable for the underserved audience.

There’s still time to book your ticket for FinovateSpring. And it’s worth coming a day early to attend the Summit Day on May 7. The Summit Day will feature in-depth discussions on customer experience and AI. Check out what to expect from the AI Summit and what you’ll get out of the Customer Experience Summit.

FinovateSpring Sneak Peek: UniPAY

A look at the companies demoing live at FinovateSpring on May 8 through 10, 2019 in San Francisco, California. Register today and save your spot.

UniPAY is an all-in-one core payment solution for B2P, B2B, banks, and emerging markets vendors.


Koba Kurdadze, Founder and CEO
Kurdadze is an experienced Chief Executive Officer with a demonstrated history of working in the financial services industry. He is skilled in business planning, analytical skills, risk management, e-commerce, and the blockchain.

FinovateSpring Sneak Peek: Glia

A look at the companies demoing live at FinovateSpring on May 8 through 10, 2019 in San Francisco, California. Register today and save your spot.

Glia (formerly SaleMove) is a next-generation digital communications platform for companies to connect with their customers using messaging, video, cobrowsing, and AI.


  • Improve the customer experience
  • Drive online sales conversion
  • Improve contact center efficiency

Why it’s great
Glia creates digital-first moments that simplify and transform communications between businesses and their customers.


Dan Michaeli, Co-founder & CEO
Michaeli is the CEO and Co-founder of Glia, where he is responsible for recruiting, sales, and marketing. He is originally from Guatemala and is a proud graduate of the University of Pennsylvania.

FinovateSpring Sneak Peek: Terafina

A look at the companies demoing live at FinovateSpring on May 8 through 10, 2019 in San Francisco, California. Register today and save your spot.

Terafina’s omnichannel sales solution helps banks and credit unions unify the customer experience across digital, branches, and call centers to deepen client relationships and grow sales.


  • Receive a simple, secure, and seamless account opening experience
  • Deliver proactive intervention to reduce abandonment rate
  • Deepen relationships through a multi-product, omnichannel experience

Why it’s great
Terafina’s rapidly growing customer base of banks and credit unions experiences an average of 18% to 35% sales conversion boost across their product lines.


Jason Hillner, Senior Director of Sales
Hillner has over 20 years of experience helping financial institutions find, implement, and use technology to improve the customer experience.

Sunil Krishnan, Head of Engineering
With over 15 years architecting and designing high performance core banking and origination systems, Krishnan brings extensive expertise to delivering continuous value to banks and credit unions.

FinovateSpring Sneak Peek: Flybits

A look at the companies demoing live at FinovateSpring on May 8 through 10, 2019 in San Francisco, California. Register today and save your spot.

Flybits’ contextual recommendation engine helps financial institutions deliver hyper-personalized products, services, and content when their customers need it most.


  • Go-to-market fast with Concierge
  • Enable a data ecosystem (unify any source of data)
  • Deliver high-impact personalization, without IT complexity

Why it’s great
The company’s interactive experience will demonstrate the Flybits advantage of speed, scale, and impact.


Jordanne Pavao, Product Manager
Pavao is a Lead Product Manager at Flybits. She obtained both her BFA in New Media and MA in Media Production at Ryerson University in Toronto, Canada.

Katrina Shiu, Product Management & CX
Shiu helps drive product management and customer experience at Flybits.

Working Lunch: Our Talents Talk Fintech Innovation at FinovateSpring

From walking meetings to working lunches, we know that fintech folks like to stay busy. And with so much to offer during FinovateSpring’s Content Day on Friday, May 10, we thought we’d take advantage of the noon lunch break to bring you even more great analysis and insight from some of fintech’s sharpest observers.

Here’s a peek at our lunch time line up, including one expert briefing panel discussion and a whole slew of special interest, hosted discussions held under Chatham House Rules to promote a free and open conversation.

  • Addressing Financial Wellness & Financial Inclusion. An expert briefing moderated by Theodora Lau, Founder, Unconventional Ventures. Featuring:
    • Monica Brand Engel, Founder, Quona
    • Ashraf Hassan, Global Head of Strategic Partnerships, Google Play
    • Stoyan Kenderov, Head of Product & Design, Lending Club
    • Brad Leimer, Co-founder, Unconventional Ventures
    • Jennifer McHugh, Director of Public Affairs & Financial Education, Royal Credit Union

Here are our special interest discussion tables held under Chatham House Rules:

  • How Incumbents Can Successfully Collaborate with Fintechs to Accelerate Change with John Stecher, Chief Innovation Officer, Barclays Bank
  • The Democratization of Alternative Investments with Ronak Pakzad, Founder, GoodWealth
  • Quantum Computing – The Wave of the Future? with Aleksandr Oysgelt, Director, Technology and Innovation, Deutsche Bank
  • Challenges in the Insurance Industry & How Insurtech Could Solve Them with Quetin Coolen, Co-founder and CEO, Waffle
  • How Challenger Banks are Creating a Seamless Digital Experience with Tyler McIntyre, Founder, Bank Novo
  • How Community Banks Can Harness Fintech with Jill Castilla, President and CEO, Citizens Bank of Edmond
  • Addressing the Security Challenges Facing Financial Institutions with Sean Sposito, Security Analyst, Javelin Strategy

Remember our Content Day on Friday, May 10, will also feature four afternoon content streams dedicated to Community Banking, Digital Payments, Digital Banking, and Digital Lending.

Tickets to FinovateSpring are still available, so visit our registration page today and reserve your spot. We’ll see you in San Francisco!

FinovateSpring’s Friday Finale Tackles Fintech’s Toughest Topics

Have we saved the best part of this year’s FinovateSpring for last? You’ll be the judge on Friday, May 10th when we turn from the entrepreneurs to the experts, analysts, and investors.

Our Content Day begins Friday morning with opening remarks from our chair and an expert insight into the most innovative technologies from our Best of Show Awards, courtesy of Beyond the Arc’s Steven Ramirez.

What follows is a day’s worth of keynotes, roundtables, fireside chats and debates on topics ranging from digital transformation in financial services to the rise and role of new technologies like AI. Friday will also feature four content streams: Community Banking, Digital Lending, Digital Payments, and Digital Banking, with their own addresses and panel discussions that we’ll highlight in an upcoming post.

Tickets are still available. And we’re looking forward to seeing you next month in San Francisco, California. In the meantime, here’s a look at who will be saying what on the final day of FinovateSpring.

  • The Rise of the Machines – The AI Revolution and the Road to Superintelligence – What will AI Mean for the Future of Financial Services and the Future of Work? A keynote address from Tim Urban, Founder, Wait But Why.
  • Which Artificial Intelligence Technologies Will Really Change Financial Services? A power panel featuring:
    • Emil Matsakh, former Chief Analytics Officer, Commonwealth Bank of Australia
    • Jon Zanoff, Managing Director, Techstars
    • Ankit Bhatt, SVP of Omnichannel Experience, U.S. Bank
    • Karen Gordon Mills, Former member of President Obama’s cabinet and Senior Fellow, Harvard Business Schoo
  • Improving the Financial Health of America’s 100 Million Credit Underserved Consumers. A fireside chat featuring Alex Lintner, Group President, Consumer Information Services, North America
  • How Can Financial Institutions Capture the Fintech Opportunity and Collaborate with New Players to Transform Customer Experience? A C-Suite digital change leaders debate featuring:
    • Vaduvur Bharghavan, CEO, Ondot Systems
    • Peggy Mangot, Senior Vice President, Wells Fargo
    • Dave Mooney, President and CEO, Alliant Credit Union
    • Jeff Winner, Managing Director, Marcus by Goldman Sachs
    • Edward J. Achtner, Head of Digital Banking & Strategic Change, U.S, Commercial Bank (CMB), HSBC Bank USA
    • Steven Ramirez, CEO, Beyond the Arc
  • Simplifying and Securing Digital Commerce through Tokenization. A special address from Jessica Turner, Executive Vice President, North American Digital Payments and Labs and Global Issuer Engagement.
  • How are Regulators Approaching Cryptocurrencies? A fireside chat featuring Andrea Seidt, Ohio Securities Commissioner, Ohio Department of Commerce, and Valentina Isakina, Managing Director, Jobs Ohio
  • The Evolving Role of Cybersecurity – Are Banking Treating Technology Risk as Extensions of Their Businesses? A strategy roundtable featuring:
    • Bindu Sundaresan, Cybersecurity Leader, AT&T
    • Rahul Pangam, VP, Risk Strategy, Simility
    • Nipun Gupta, Vice President, Technology, Deutsche Bank
    • Sean Sposito, Cybersecurity Analyst, Javelin Strategy & Research.
  • Where Is the Smart VC Money Investing in Fintech? An investors debate featuring:
    • Mike Sigal, Partner, 500 Startups
    • Michelle Arbov, Vice President, Mergers & Acquisitions, IAC
    • Ramneek Gupta, Co-head of Venture Investing & Managing Director, Citi Ventures
    • Mike Parker, Partner, AGC Partners
    • Patricia Kemp – Co-founder & General Partner, Oak HC/FT
  • Finovate Finale! The Accelerators Showcase featuring:
    • Jon Zanoff – Managing Director, Techstars
    • Nami Baral – Founder & CEO, Harvest Platform
    • Quetin Coolen – CEO & Co-founder, Waffle Labs
    • Sunny Parikh – Vice President, Partnership Fund for New York City
    • Jason Briggs – COO, Diffeo
    • Tadas Jucikas – Founder and CEO, Genus AI
    • Brittany Lockard – Principal, Financial Services, Accenture Ventures
    • Mary Cay Cousart – Senior Vice President, Cutover
    • Marcia Chong Rosado – Manager, Financial Innovation Practice, Village Capital