Snapchat Parent Company Acquires Voca.ai

Snapchat Parent Company Acquires Voca.ai

With all of the drama around TikTok these days, you may have forgotten about Snap. Formerly known as Snapchat, the photo messaging app allows users to send and receive ephemeral messages complete with fun filters, animation, and augmented reality.

It appears that Snap may be on the verge of change, as the company reportedly acquired Voca.ai, a smart voice assistant that helps replace customer service agents in call centers. The acquisition, which was first reported by Globes and later picked up by TechCrunch, is estimated to be around $70 million.

While one of the main use cases for Voca.ai’s technology is phone-based debt collection, it can also be used for surveys, customer service, appointment scheduling, and lead qualification. As the name suggests, Voca.ai leverages AI to imitate human representatives’ responses. To create a convincing, human-sounding cadence the technology adds pauses and filler words such as “um.” 

Snap may intend to leverage Voca.ai to build out a new voice command feature. According to Globes, “This range of abilities in identifying speech and producing artificial speech have attracted Snapchat, which in June launched a voice command function for users to request filters, which can alter their appearance. For example, the user can ask for their hair to turn pink, and the voice command function ensures that the operation is completed.”

Voca.ai was founded in 2017 and is headquartered in Herzliya, Israel. The company has raised $6 million across two rounds of funding. Voca.ai won a Best of Show award at FinovateSpring last year after company CEO Einav Itamar demonstrated how a bank used the AI voice agent to follow up on a loan inquiry.


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BBVA to Use Prosper’s Tech to Power Digital HELOC Application

BBVA to Use Prosper’s Tech to Power Digital HELOC Application

BBVA USA announced a new digital HELOC offering today for customers in select states. The tool, which is available through BBVA’s website, is powered by P2P lender Prosper.

The digital HELOC tool aims to simplify the application process for users to obtain a HELOC, and early results of the new product indicate its effectiveness. BBVA is already seeing HELOCs close an average of 14 days faster when compared to its own turnaround times on applications submitted in other channels.

“Customers’ expectations are continuously being shaped by faster delivery and more convenience like they experience in other industries, so naturally they demand the same from financial services,” said BBVA USA Head of Mortgage Banking Murat Kalkan. “This partnership is well aligned with the core of our strategy, which aims to meet rapidly evolving customer expectations. Now, more than ever, customers can quickly and efficiently tap into the equity they have in their homes, which can provide much needed peace-of-mind, knowing they have access to the money they may need for home improvements, debt consolidation, or other major financial needs.”

Prosper and BBVA have been working together for over a year, enabling customers in Alabama, Texas, Florida, New Mexico, Colorado, and Arizona to use the digital application through Prosper’s website. With today’s arrangement, BBVA becomes the first bank partner to integrate Prosper’s technology into its own website.

Differentiating factors of Prosper’s fully digital HELOC platform include a fast application that instantly returns offers and information about rate and prequalification status, access to a dedicated client services team, and electronic documentation uploads and delivery.

“Since our Prosper powered HELOC application launched in early September, we’ve seen a significant improvement in the number of customers who complete the online application, underscoring the power of technology to improve the customer experience,” Kalkan said. “And in a time where banks are increasingly pulling back on their HELOC offerings, for us to come together and make it available more broadly, more conveniently and more efficiently says something about our commitment to customers and their needs.”

Founded in 2005 and headquartered in San Francisco, California, Prosper has originated over $17 billion in loans via its peer-to-peer lending marketplace. The company launched its HELOC product in 2019.


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Avaloq to Help Banks Deliver ESG Investment Portfolios

Avaloq to Help Banks Deliver ESG Investment Portfolios

ESG investing index funds topped $1,258 billion at the end of September, cementing ESG stock selection into more than just a passing fad.

Taking note, digital banking and wealth management Avaloq launched a new offering today to help banks build ESG portfolios for their clients. The tool also facilitates compliance with the EU’s upcoming MiFID II amendment.

Avaloq’s ESG investment solution includes third party data streams and extra functionality to help wealth managers build portfolios tailored to their individual clients. Some of the tools integrated into the new solution include standardized scorecards, green benchmarks, exclusions, norms-based screening such as the UN Global Compact or the OECD Guidelines, and thematic investments.

The ESG market is expected to grow even more rapidly as investors begin to focus on addressing climate change, environmental damage, social inequality, and discrimination. Also promoting growth is the update to MiFID II which will require wealth managers to account for a client’s ESG preferences when deciding suitable investments.

While Avaloq’s tool will help with MiFID II compliance, it will also assist banks and wealth managers in addressing the lack of standards when it comes to ESG preferences. “One challenge for providers is that there are no rules defined by regulators or standard setters for how the ESG preferences should be collected – it is considered an area of competition between investment companies,” explained Martin Greweldinger, Avaloq Group Chief Product Officer. “As such, we believe that banks and wealth managers that can offer the most comprehensive ESG service will be the ones that see stronger market growth.”

Today’s launch is the latest aspect of Avaloq’s green agenda, which also includes sourcing 100% of its energy from renewable sources, reducing its greenhouse gas emissions by 9% in 2019 compared to 2018, and receiving a Climate Neutral Company label.

The new ESG investment solution will be available “starting next year.”

Founded in 1991, Switzerland-based Avaloq agreed to be acquired by NEC Corporation last month. The transaction, which is valued at more than $2.2 billion, is anticipated to close in April of 2021.


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What PayPal Has In Store for 2021

What PayPal Has In Store for 2021

PayPal, one of the fintech originals, has had its fair share of news headlines in the past year. The fintech has been busy with its acquisition of rewards platform Honey, bringing QR code payment technology back into style, launching a buy-now, pay-later (BNPL) offering, and helping its users embrace cryptocurrency.

So where will PayPal run with these in 2021?

The company recently made its intentions a bit more clear during its third quarter earnings call this week, and TechCrunch tuned in to dig up some analysis about the company’s plans for next year. Here are some of the takeaways.

Digital wallet redesign

PayPal has always been an alternative banking solution, but has lacked some of the tools to help it effectively compete with its traditional FI counterparts. The company plans to redesign its digital wallet by enhancing the direct deposit experience, offering billpay tools, providing check cashing capabilities, and integrating budgeting tools.

Combined, these elements will help PayPal offer a challenger banking experience. All the while, PayPal will benefit from having an established user base. As of the second quarter of this year, the company counted 346 million active accounts. Chime, one of the most popular challenger banks in the U.S., blanches in comparison with eight million active accounts.

The digital wallet redesign is expected to roll out in the first quarter of next year.

Honey integration

Last November, PayPal purchased online shopping rewards platform Honey for $4 billion. Since then, PayPal has left Honey relatively untouched.

This week, however, PayPal has made it clear it plans to integrate Honey into its existing apps to create a more holistic shopping experience. Users can use Honey’s Wish List tool to create a shopping list, sign up for price tracking notifications, and receive deals and rewards that are built into the PayPal checkout experience.

Merchants will receive shopper data based on their interaction with Honey and its tools. The data, which can help merchants drive sales, will be anonymized.

Cryptocurrency plans

PayPal teased its plans to offer support for cryptocurrencies earlier this year and announced a partnership late last month that will help users buy and sell cryptocurrencies.

Starting in the first half of next year, PayPal users in the U.S. will be able to transact using Bitcoin, Litecoin, Bitcoin Cash, and Ethereum at PayPal’s 28 million merchant clients. The company also plans to roll out the capabilities within its Venmo app and to international markets in that same time frame.

BNPL

In August, PayPal announced its own BNPL competitive service. Dubbed Pay in 4, the short-term payments installment product allows U.S. customers to pay for their purchase over the course of a six week period. The company has also launched a similar offering in the U.K. and France.

Starting next year, PayPal plans to integrate Pay in 4 into its apps.

Venmo expansion

PayPal-owned Venmo is expanding in a variety of areas. As mentioned above, the P2P payments app is adding support for cryptocurrencies next year.

Additionally, the company is building its business profiles, which it originally launched in July of this year; adding more financial tools; providing better shopping capabilities; and overhauling its checkout experience.


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Embedded Banking Specialist Wise Raises $12 Million

Embedded Banking Specialist Wise Raises $12 Million

Embedded banking-as-a-service platform Wise secured $12 million in funding this week. The investment is its second one this year – Wise announced a $5.7 million seed round in April – and was led by e.ventures with participation from Grishin Robotics. The company, which made its Finovate debut last year at FinovateFall, said in a statement that the capital will be used to help fuel growth and accelerate partnership-building in a number of verticals. Wise now has raised a total of $18 million in equity financing.

“We built banking so our partners don’t have to,” Wise CEO and co-founder Arjun Thyagarajan said. “By embedding banking, Wise unlocks deep product offerings and better customer experiences for our partners. e.ventures built a thesis on exactly this, and we agree 100%.”

Wise offers an embedded banking experience that gives small businesses a seamless way to bank, as well as make and accept payments. Companies partner with Wise and leverage its all-in-one business banking solution to offer accounts to their own clients such as e-commerce platforms and marketplaces. In addition to providing a fully-hosted and fully-serviced banking experience, Wise helps companies bridge the gap between what they have traditionally received from banking services and what e.ventures partner Brendan Wales called “an Apple-like experience” brought to the world of business banking.

“Business banking has been broken for far too long. Poor user interfaces, payments delays, unnecessary fees, a lack of integrations, the list goes on and on,” Wales said. Now, cloud-based B2B companies can offer banking services in a matter of days with no coding involved and have the entire operation managed and maintained by Wise.

Wise demonstrated its small business-banking-in-a-box solution at FinovateFall 2019. A Techstars NYC company based in San Mateo, California, Wise was founded in 2018. Check out our profile of the company from earlier this year.


Icon Solutions Lands Strategic Investment from JP Morgan

Icon Solutions Lands Strategic Investment from JP Morgan

U.K.-based payments technology provider Icon Solutions is getting a boost today from U.S. banking giant JP Morgan in the form of a strategic investment.

The amount of the investment, along with specific terms of the deal, remain undisclosed.

“We’re excited to support Icon with this strategic investment as they look to continually build a simplified, collaborative payments ecosystem, driving emerging payments rails and innovation,” said Sara Castelhano, EMEA Head of Payments, Digital, and Solutions at JP Morgan Wholesale Payments.

As part of today’s deal, Icon has added Castelhano, to its Board of Advisors.

Icon will use the funds to expand development of its Instant Payments Framework technology, a collaborative, open source payments platform that helps clients process instant payments.

To facilitate these instant payments for U.S. clients, Icon has teamed up with The Clearing House to offer an accelerated route to accessing The Clearing House’s (TCH) real-time payments system. The company has also partnered with Featurespace to facilitate integration and block fraud attacks at scale and in real time.

“We will directly benefit from the support, scale and insight of a global banking leader and one of the most visionary technology companies in the world, while retaining our flexibility and independence,” the company said in a blog post. “We can now accelerate our strategic roadmap, invest more in our technology and team, and expand our geographic reach.”

The investment comes at a pivotal time in the U.S. payments scene. The U.S. Federal Reserve is lagging behind the rest of the globe in launching a real-time payments and settlement service, anticipating a delay until 2024. As the current speed of payments fails to meet consumer expectations, which have evolved to demand the delivery of everything from messages to groceries in real time, private players are coming to the market with their own solutions.


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Data Security Specialist Bluefin Banks $25 Million in Growth Funding

Data Security Specialist Bluefin Banks $25 Million in Growth Funding

In a round led by Macquarie Capital Principal Finance, payment and data security technology company Bluefin has raised $25 million in new financing. With total capital now standing at more than $30 million, the company said the funding would “fuel” its product line, help drive growth internationally as well as within the U.S., and support “opportunistic acquisitions.”

In its statement, Bluefin put this week’s investment, and the growth opportunities for the company, in the context of changes taking place as a result of the global health crisis. Noting that the pandemic has increased reliance on mobile point of sale devices, Bluefin warns that this means the number of potential attack entry points for hackers and cybercriminals has also increased. With an estimated 27.7 million mobile POS devices in use by 2021, Bluefin argues that additional security to defend private data will be required for all businesses, regardless of their sales hardware preference.

“Bluefin is dedicated to remaining at the forefront of technology and solution development in the fight against breaches and cyberattacks,” Bluefin CEO John M. Perry said. “Our partnership with Macquarie will enable Bluefin to not only introduce more solutions to protect e-commerce, online and point-of-sale transactions, but also to make these solutions available globally through our extensive partner network and Bluefin’s products. We look forward to leveraging Macquarie’s deep financial and global expertise in this next phase of company growth.”

A specialist in securing Personally Identifiable Information (PII), Protected Health Information (PHI), as well as financial card data, Bluefin leverages PCI-validated point-to-point encryption (P2PE) and tokenization to safeguard information upon entry, in transit, and in storage. Bluefin’s technology enables secure payment acceptance for card present, e-commerce, and mobile transactions, and is available via its network of 130+ integrated partners or directly through the company.

“Bluefin has developed industry-leading data and payment protection technologies, which are crucial in the global climate of rising data breaches and cyberattacks against organizations of all sizes,” Macquarie Capital Principal Finance Managing Director Anand Subramanian said. “We are very pleased to partner with this innovative company to expand their cybersecurity product suite and fuel continued growth in the U.S. and internationally.”

An alum of our developers conference, FinDEVr Silicon Valley, Bluefin announced a partnership with CPA Site Solutions in September, enabling the accounting website provider to offer enhanced online billpay. In August, the company teamed up with electronic bill presentment and payment (EBPP) solutions provider Invoice Cloud.


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DriveWealth Brings Home $56.7 Million

DriveWealth Brings Home $56.7 Million

Brokerage infrastructure API provider DriveWealth brought in $56.7 million in Series C funding today. The investment is more than double the Series B round of $21 million the company received in 2018. Today’s investment brings the company’s total to $100.8 million.

The round saw participation from existing investors Point72 Ventures– which led the round– as well as Raptor Group, SBI Holdings, and Route 66 Ventures. New investors Mouro Capital and Fidelity International Strategic Ventures also participated.

DriveWealth will use the funds to strengthen its technology, make strategic acquisitions, and grow the organization to scale its business.

The New York-based company offers a suite of APIs that allows its partners to embed investment experiences of U.S. securities within their own apps. Among DriveWealth’s products are tools for advisors, fractional share investing, and purchase round-up investment capabilities.

“DriveWealth saw its partners open more accounts in 2Q than E*Trade, Schwab and TD Ameritrade combined, and 3Q saw a 33% increase over 2Q,” said DriveWealth Founder and CEO Bob Cortright. “This type of activity speaks to the power of making it simple for consumers to start investing immediately. The new funding from our great investors will only help us improve our technology capabilities to democratize investing.”

Since it was founded in 2012, DriveWealth has already scaled its business to serve a range of geographies and now reaches investors in 153 countries. The company has formed partnerships with firms on six continents, including Asia, where it collaborated with Singapore-based Bambu on the launch of a white-label roboadvisory platform for U.S. wealth managers; and Africa, where the company teamed up with Sigma Securities and Trove Technologies to launch a digital U.S. equities trading product for retail investors in Nigeria.

Among DriveWealth’s clients are Hatch, Revolut, Stake, and Moneylion. The company recently partnered with Access Softek to help community banks and credit unions offer their members access to investing tools.


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StreetShares Lands $10 Million in New Funding to Bring Financing to SMEs

StreetShares Lands $10 Million in New Funding to Bring Financing to SMEs

In a venture round featuring Motley Fool Ventures and Ally Ventures – the strategic investment arm of Ally Financial – as well as individual angel investors, Streetshares has secured $10 million in new funding. The company said that it will use the capital, which takes the company’s total to more than $279 million, to drive future product development with an eye on serving small businesses in the post-PPP market.

“We’re seeing exciting digital adoption by banks and credit unions in response to COVID-19,” said StreetShares CEO Mark L. Rockefeller. “But equally important to us is the practical impact our technology is having in helping their customers, especially underserved business owners, get the funding they need to succeed.”

Founded in 2013 and launched a year later as an affordable digital lending alternative for veteran-owned small businesses, StreetShares unveiled its lending-as-a-service platform last year at our annual fintech conference FinovateFall. The platform enables banks to lend up to $250,000 to SMEs, and features a digital loan application, instant underwriting, loan servicing, and tracking. The company’s offering came in handy this year when the coronavirus struck and businesses across the country were shut down and starving for financial assistance. StreetShares’ technology was leveraged widely by community lenders in order to make Paycheck Protection Program funds available to SMEs.

As such, so far this year, a total of 53 financial institutions currently use the StreetShares platform. The company said that it is now expanding its platform into a suite of small business banking solutions that will be especially helpful for community banks, credit unions, and their small business clients as digital transformation initiatives continue in the wake of COVID-19.

“We’re seeing years of digital adoption by banks condensed into weeks,” said Ollen Douglass, Managing Director of Motley Fool Ventures. “Beginning with PPP, and now on to a full-suite of products, we believe StreetShares is positioned perfectly to power banks in their digital transformations.”

StreetShares is headquartered in Reston, Virginia. Read our profile of the company from last summer as StreetShares was stepping up to help bring needed financing to SMEs at the onset of the COVID-19 crisis.

Unblu Teams Up with Celero, LUKB to Boost Digital Customer Engagement

Unblu Teams Up with Celero, LUKB to Boost Digital Customer Engagement

A pair of partnerships this month have helped Unblu bring its digital conversational platform to a larger number of financial services customers. The company announced at the beginning of the month that digital technology solutions provider Celero will use Unblu’s conversational platform to enable its credit union customers to leverage digital channels to better engage with their members. The integration adds to Celero’s digital banking platform, Celero Xpress, which is powered by another Finovate alum, ebankIT.

“Our new digital platform offers credit union members an intuitive, engaging and secure digital banking experience,” Celero General Manager for Digital Banking Dean Rathwell explained. “By integrating Unblu, our clients can ensure these digital experiences also deliver a personal connection, which is core to the credit union difference.”

Set to launch later this year, the enhanced Celero Xpress platform will provide must-have communication functionalities such as live and video chat, as well as messaging and collaborative co-browsing. The platform is connected to Celero’s digital ecosystem, Celero Xchange, which leverages modern APIs to enable institutions to integrate their own or third party applications. Headquartered in Calgary, Alberta, Canada, Celero was founded in 2003 and counts more than 110 credit unions and financial institutions in Canada as its customers.

Unblu’s partnership with Celero came just a week after it announced that it had teamed up with Luzerner Kantonalbank (LUKB), the leading retailing banking group in the Swiss canton of Lucerne with more than $46 billion (CHF 42 billion) in assets as of 2019. LUKB has begun a pilot project to test an online customer advice feature powered by Unblu’s conversational platform. The feature uses a hybrid approach, with customers engaging with a live LUKB agent who works in tandem with the customer by way of Unblu’s screen sharing technology.

“With this new online function, LUKB’s advisors can make the documents on their screens visible on their customers’ devices. That way, the documents or online applications can be clearly explained in a conversation,” LUKB Head of Digitization and Multichannel Management Stefan Lüthy said. He added that while the new solution will save customers a trip to the branch, it is not intended to replace in-person meetings and consultations.

Headquartered in Basel, Switzerland, Unblu made its most recent Finovate appearance at our European conference in Berlin earlier this year. Unblu was founded in 2012. Luc Haldimann is CEO.


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Thought Machine to Power Credit Product for Curve

Thought Machine to Power Credit Product for Curve

Cloud banking technology provider Thought Machine has been tapped by U.K.-based Curve to power its new buy now, pay later (BNPL) offering that allows customers to pay for purchases in installments.

The new product, Curve Credit, allows users to spread their payments over three, six, or nine month periods. Thanks to Thought Machine’s core platform and Curve’s Go Back in Time technology, credit can be applied both retrospectively and prospectively.

The retroactive payment functionality will rely on the smart contracts product-building system in Vault, Thought Machine’s cloud native core banking engine.

“Thought Machine is the only technology that allows us to deliver the flexibility and manageability we desired for our customers,” said Head of Curve Credit Paul Harrald. “Curve Credit’s ethos is about responsible lending and responsible borrowing. Alongside Curve OS, this three-way dynamic will be able to give each customer the clearest possible terms via a simple and beautiful product and experience.”

Founded in 2014, Thought Machine provides core banking technology for tier one banks, neobanks, and fintechs across the globe. The company counts Lloyds Banking Group, Standard Chartered, Atom bank, Monese, and SEB among its clients. Thought Machine’s funding total was boosted to more than $148 million in July of this year after the company closed a $42 million round.

Curve, which landed a partnership with Samsung Pay in August, enables users to consolidate all of their cards onto a single smart payment card. The company was founded in 2015 and has raised just over $74 million.


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NYMBUS Helps PeoplesBank Launch Digital-First ZYNLO

NYMBUS Helps PeoplesBank Launch Digital-First ZYNLO

Two of the biggest phenomena in fintech worldwide: the rise of open banking and the growth of digital-first (and digital-only) banking, continue to make an impact on fintech as well. One example of that is today’s news that NYMBUS has partnered with PeoplesBank to help the Massachusetts-area financial institution launch its digital-only extension, ZYNLO.

“Only NYMBUS provided us a comprehensive strategy to quickly introduce a new digital-only effort,” PeoplesBank Brian Canina, Chief Financial Officer said. “Backed by and running in parallel to our established institution with 135 years of experience in creating satisfied customers, ZYNLO delivers the ideal combination of digital banking convenience and security that today’s consumers depend on.”

PeoplesBank’s new offering is a no-fee savings account that includes features like Zyng, a round-up savings benefit that rounds up debit card purchases to the nearest dollar and adds the difference to the customer’s ZYNLO account. The company is currently offering a 100% round-up match for the first 100 days, with a 10% match on debit card transactions afterwards. ZYNLO also offers Early PayDay and daily balance and payment alerts, and all deposits are insured via FDIC and DIF.

Today’s news represents an extension of the partnership between the two companies. At the beginning of the year, PeoplesBank announced that it would deploy NYMBUS’ SmartMarketing and SmartOnboarding platform to boost revenue growth and enhance customer engagement. With more than $3 billion in assets under management PeoplesBank is the largest community bank in Western Massachusetts, with 20 banking centers in Massachusetts and Connecticut.

Founded in 1885 and headquartered in Holyoke, Massachusetts, PeoplesBank recently announced that its latest new branch in South Hadley will feature VideoBanker ITMs, a combination of an ATM and a virtual teller that Canina said mitigates the need for drive-up teller windows. The innovation became a necessity when the municipality issued a zoning restriction that required the new branch building to be located closer to the street, making a traditional drive-up window problematic.

Most recently demonstrating its SmartLaunch digital banking solution at FinovateFall last year, NYMBUS has since inked partnerships to deploy the technology with Centier Bank, BankMD, and Pacific National Bank. Over the summer, NYMBUS secured $12 million in growth funding, taking the company’s total capital to more than $45 million. That same month, NYMBUS added Jim Modak as President and Chief Financial Officer.

In September, the company named former Kony DBX DVP and General Manager Jeffery Kendall as CEO. Kendall replaced former CEO and company founder Scott Killoh, who will continue with NYMBUS as executive chairman of the company’s board of directors.


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