Alumni News

Best of Show Winner Lendsmart Inks Integration Deal with Freddie Mac

Best of Show Winner Lendsmart Inks Integration Deal with Freddie Mac
By David Penn Posted on
Categories: Alumni News, Alumni profile, Daily news, Lendsmart

Lendsmart, which took home Best of Show honors in its FinovateFall debut last year, announced a new partnership with Freddie Mac this week. The digital lending platform has integrated with Freddie Mac Loan Product Advisor, the firm’s automated underwriting system, to improve the loan origination process for both lenders and borrowers by reducing processing time.

“Lendsmart’s software predicts the credit and underwriting conditions required in the loan origination process by pinning them to a borrower’s data in real-time rather than making the borrower wait 45 days to get an email from the underwriter,” Lendsmart founder and CEO AK Patel explained. “We’re also shaving off weeks in the letter of explanation process.”

Headquartered in New York City, Lendsmart combines an AI-powered digital lending platform with a home buying marketplace to save lenders time, help them increase productivity, and grow their profits while providing both the lender and the homebuyer with a “next-generation digital experience,” in the words of Lendsmart COO Philip Gem George.

Lendsmart’s platform centralizes and unifies all parties in the mortgage process while automating manual tasks to ensure accuracy, reduce risk, and keep costs low. George noted during the demo of Lendsmart’s technology at FinovateFall that the automation ensured that homebuyers are only asked for information that cannot be readily accessed from the documentation. This further accelerates the process and relieves some of the burden typically felt by homebuyers during the origination process.

And as Freddie Mac VP of Business Partner Integration Kevin Kauffman added, technology like that available from Lendsmart helps financial institutions keep up with the expectations of their increasingly digital-first customers. “Today’s lenders and borrowers expect a seamless digital process that isn’t burdened with administrative tasks or excessive timelines,” Kauffman said. “Partnering with Lendsmart allows Freddie Mac to provide the latest technology that satisfies out mutual clients’ needs.”

Founded in 2019, Lendsmart was among the many fintechs that helped facilitate PPP funding during the COVID-19 pandemic, partnering with Griffin Technologies to offer banks and credit unions an end-to-end solution to enable them to process more loan applications while identifying and pursuing qualified small business leads. “With financial institutions struggling to manage the high number of applications and small businesses in need of immediate funds,” Patel said when the partnership was announced last spring. “We saw an opportunity to speed up and simplify the mostly manual process by using our existing technology.”

Lendsmart began the year raising an undisclosed amount of pre-seed funding from INV Fintech. In addition to its New York headquarters, the company also has an office in India.

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Digital Investment Platform Munnypot Acquired by Cairngorm Capital

Digital Investment Platform Munnypot Acquired by Cairngorm Capital
By David Penn Posted on
Categories: Alumni News, Daily news, Mergers & Acquisitions, Munnypot, Partnership Outlook

Sometimes a partnership is not enough and only a full-fledged union will suffice.

This is the approach taken by Cairngorm Capital, a U.K.-based private equity firm that announced this week that it had acquired FinovateMiddleEast alum Munnypot – along with investment management services provider Whitefoord – in order to launch a new digital wealth management firm, Verso Wealth Management.

“Our firm believes that the parallel trends of the increased complexity of consumers’ advice needs, their growing adoption of digital services and rising automation in wealth management will endure over the long term,” Cairngorm Capital’s Neil McGill explained. “The combination of award winning technology, high quality advice, and an exceptional management team ensures that the Verso Group is well placed to capitalize on this.” 

Founded in 2015 and making its Finovate debut three years later in Dubai, Munnypot was developed to serve both mass market investors who struggle to secure traditional financial advice, as well as existing investors looking for a goal-based, low-cost, digital alternative. Munnypot offers Individual Savings Accounts (ISAs), General Investment Accounts (GIAs), and Junior ISAs (JISAs) that enable parents to make investments on behalf of their children. Designed for investment and savings goals that are at least five years in the future, Munnypot analyzes the investor’s objectives and other key details to provide tailored advice on the most suitable investment plan to meet those goals

The new firm will be run by Munnypot CEO Andrew Fay and Managing Director Simon Redgrove, who will take identical positions in leadership for Verso. Also joining Verso’s executive ranks will be Whitefoord Chief Executive Vince Whitefoord who will lead the firm’s discretionary investment management business. Verso will operate as a combination of human expertise from its client advisors and investment professionals with an automated investment advice capability. This approach is designed to appeal to a broader range of potential customers, including small savers and those new to equity investing.

“Verso will make it far easier for advisors to maximize efficiency, reduce compliance risk and increase revenue,” Fay said. “Our goal is to become the leading digitally driven IFA consolidator and there’s no limit to our ambition.”

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Blend Raises $360 Million in IPO; Achieves $4 Billion Valuation

Blend Raises $360 Million in IPO; Achieves $4 Billion Valuation
By David Penn Posted on
Categories: Alumni News, Blend, Daily news, IPO

Mortgagetech innovator Blend is the latest fintech to go public. The company, which unveiled its “data-driven mortgage” solution in its Finovate debut five years ago, made its debut as a publicly traded company on the New York Stock Exchange last week under the ticker BLND. Blend raised $360 million in the IPO, earning a valuation of $4 billion.

In a blog post, Blend CEO and co-founder Nima Ghamsari reflected on the irony of launching a mortgagetech business “out of the ashes of the great recession” in 2012. The goal then was to build a solution that leveraged technology and data to made financial services simpler and more transparent, specifically in the “complex and paper-based” mortgage process. Since then, the company has expanded its product portfolio beyond mortgages to include initially home equity loans and lines of credit, before helping streamline origination workflows for financing products ranging from personal loans and credit cards to deposit accounts. This expansion has allowed Blend to enable its financial institution clients to cross-sell personalized offers and services to their customers and members.

“At every step of our journey, our customers have asked us to build more,” Ghamsari wrote. “That’s why this moment means so much to me and everyone at Blend.

A winner of the NAFCU Services 2021 Innovation Award for Best Digital Lending Platform in June, Blend facilitated more than $1 trillion in loans in 2020, an increase of 2x over the previous year. The company also introduced a variety of new platform features in 2020 including a new loss mitigation workflow for homeowners, and a digital portal to process PPP loans. Blend currently has more than 290 lender partners, representing 30% of all mortgage volume in the U.S.

Headquartered in San Francisco, California, Blend began the year with a $300 million Series G round, featuring participation from Coatue and Tiger Global Management. The funding gave the company a valuation of $3.3 billion. This January investment was less than six months after the company secured a $75 million Series F financing led by Canapi Ventures.

In addition to its debut at FinovateSpring in 2016, Blend is also an alum of our developer’s conference, FinDEVr. At the event, the company’s technical team showed the thinking behind the design of its platform including the importance of automated workflows, data connectivity, and innovation by design.

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American Express Buddies Up to BodesWell to Build Self-Service Financial Planning Solution

American Express Buddies Up to BodesWell to Build Self-Service Financial Planning Solution
By David Penn Posted on
Categories: Alumni News, American Express, BodesWell, Daily news

American Express is getting into the financial planning business – and has partnered with Finovate alum BodesWell do help them do it.

TechCrunch reported today that Amex has launched a pilot of a self-service, digital financial solution called My Financial Plan to a group of 25,000 American Express card holders. The solution was developed in collaboration with BodesWell, whose technology enables banks, insurance companies, and financial advisors to empower their customers and clients to build their own financial plans.

BodesWell’s solution leverages an easy, drag-and-drop interface to support self-directed financial planning. Users have the ability to see income level projections, understand the impact of financially-significant life events like buying a house or sending a child to college, and receive advice and suggestions from Mentor Messages to help them adjust and improve their financial plans and meet their goals.

Making financial planning a part of a company’s financial services offering is an helpful response to the lack of financial planning for many families; BodesWell estimates that 85 million U.S. households do not have a financial planner. But in addition to supporting financial wellness and inclusion by adding financial planning services to their offering, BodesWell partners also benefit from “precious insights into their customers financial needs,” as BodesWell CEO Matthew Bellows pointed out earlier this year at FinovateSpring. This enables companies to better prioritize product development, research acquisition and retention strategies, as well as more accurately target products for revenue-generating up- and cross-sell opportunities.

“When we launched BodesWell at Finovate 2019 we made a promise to you,” Bellows said during his company’s Finovate appearance earlier this year, “we promised that we could provide digital financial planning to millions of Americans who don’t already have a financial planner.” News of the company’s partnership with American Express today is early evidence of promises kept.

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Buy Now Pay Later Pioneer Sezzle Secures $30 Million in Funding from Discover

Buy Now Pay Later Pioneer Sezzle Secures $30 Million in Funding from Discover
By David Penn Posted on
Categories: Alumni News, Daily news, Funding, Sezzle

Days after Bloomberg News reported that Apple will add Buy Now Pay Later (BNPL) functionality to Apple Pay, we learn that Buy Now Pay Later “OG” Sezzle has received an investment of $30 million from Discover. And not only will Discover make a financial commitment to the company, which most recently demonstrated its technology on the Finovate stage at FinovateFall in 2018, Discover also entered into an agreement that will enable the card company launch a Buy Now Pay Later service on its own Discover Global Network.

“We are excited about our relationship with Discover, as we believe our mission, vision, and values align,” Sezzle CEO and Executive Chairman Charlie Youakim said. “Discover’s capabilities via their network and financial products will enhance our own offerings and provide more paths to financially empower our consumers.”

Today’s announcement is also the fruit of an agreement inked back in February that enabled Sezzle to work with selected merchants on the Discover Global Network. Discover SVP of Global Business Development and Acceptance Jason Hanson underscored the benefit that BNPL provides to its merchant partners, and also noted that the partnership would boost Sezzle’s ability to “grow its business and provide new payment opportunities.” To this end, as part of the collaboration, Sezzle also will join a dedicated referral program that will introduce Discover’s credit and debit card products to its customers.

Founded in 2016 and headquartered in Minneapolis, Minnesota, Sezzle enables consumers to make purchases at more than 34,000 participating retailers, and pay for those purchases in four, interest-free installments over six weeks. Approval decisions are available instantly, and using Sezzle has no impact on the consumer’s credit.

The explosion in interest in Buy Now Pay Later payment schemes has been a boon for companies like Sezzle that were helping consumers shop today and pay tomorrow before it was cool. Last month, Sezzle announced partnerships with Target and Barstool Sports, and the company continues to affirm its plans for an initial public offering in the U.S. – having launched publicly on the Australian Stock Exchange (ASX) in 2019.

Sezzle began the year signing a $250 million receivable funding facility with Goldman Sachs and Bastion Funding to help fuel the company’s growth in the U.S. and Canada.

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M1 Finance Locks in $150 Million in New Funding

M1 Finance Locks in $150 Million in New Funding
By David Penn Posted on
Categories: Alumni News, Daily news, Funding, M1 Finance

Another day. Another new fintech unicorn.

M1 Finance, which offers a financial super app featuring automated investing, lending, and banking services, has secured $150 million in Series E funding. The round was led by SoftBank’s Vision Fund 2 and takes the company’s total capital to more than $300 million. The Chicago, Illinois-based fintech now has a valuation of $1.6 billion, giving the firm “unicorn” status.

In its funding announcement, M1 Finance noted that the investment will help the company develop and deliver new products and features, continue to innovate on its platform, and expand its workforce. The Series E, which featured the participation of existing investors, as well, comes after a year in which the M1 Finance launched a trio of new solutions – Send Check, Custodial Accounts, and Smart Transfers – and reached more than $4.5 billion in total assets under management.

“Each funding round is proof and motivation that people believe in our mission of empowering financial well-being,” M1 Finance founder and CEO Brian Barnes said. “Financial well-being isn’t a luxury, it’s a necessity. Our platform helps people have more control, more freedom, and more power over their money. We experienced massive growth in the past year, and it’s extremely gratifying to see investors and clients believe in our vision and make it a reality.”

A Finovate alum since its debut at FinovateFall in 2016, M1 Finance combines the ability to build and maintain a personalized, automated investment portfolio – including access to fractional share investing – with a flexible line of credit and a digital banking service integrated into the user’s investment portfolio. M1 Finance offers both a free Basic program as well as a Plus program for $125/year (with the first year free) that has a lower borrowing rate, 1% cash back on spending, and access to Smart Transfers, Custodial Accounts, and Send Check functionality.

“M1 Finance simplifies the complex, time-consuming money management process for individuals,” SoftBank Investment Advisers Managing Partner Munish Varma said. “We believe the company is well-positioned to consolidate users’ financial lives on a one-stop super-app with its Invest, Spend, and Borrow products.”

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Pleo is Europe’s Latest Fintech Unicorn; Nigeria-based Lidya Scores $8 Million

Pleo is Europe’s Latest Fintech Unicorn; Nigeria-based Lidya Scores $8 Million
By David Penn Posted on
Categories: Alumni News, Compass Plus, Daily news, Finovate Global, Lidya

Six years after its launch, Danish fintech Pleo has become Europe’s latest fintech unicorn.

The smart company card provider announced early this week that it had raised $150 million in Series C funding – the largest Series C round for a Danish company to date – earning a valuation of $1.7 billion in the process. The new capital, according to CEO and co-founder Jeppe Rindom, will help scale the business and “ramp up” the company’s product offering. Pleo will also look at opportunities for market expansion, both by entering new markets as well as “doubling down” on the markets that Pleo is already active in.

“While this investment round is taking Pleo to new heights,” Rindom noted in a post on the company’s blog this week, “our core mission remains the same: to make everyone feel valued at work. Since day one, we’ve been committed to creating a spending solution that encourages a work culture built on trust and transparency, instead of overwhelming control and needless bureaucracy.”

More than 17,000 companies from a variety of industries rely on Pleo’s smart company cards that automate expense reports and make company spending easier. Pleo integrates seamlessly with major accounting software packages – including Xero, Sage and Quickbooks – and features three pricing tiers, Essential, Pro, and Premium – to make its technology accessible to small companies as well as bigger firms with larger teams.

The Series C round was co-led by Bain Capital Ventures and Thrive Capital. Existing investors Creandum, Kinnevik, Founders, Stripes, and Seedcamp also contributed.

Our other international fintech funding news story centers on Finovate alum Lidya, a digital bank based in Nigeria that announced receiving an investment of $8.3 million this week. Lidya, which made its Finovate debut at our fall conference in 2016, helps small and medium-sized businesses quickly secure the financing they need in order to grow and expand.

Companies can build a profile in just five minutes, select the type of loan that works best for them, and secure financing within 24 hours. Lidya’s credit scoring technology, Sardis, leverages machine learning, a proprietary algorithmic model, and an analysis of more than 1,000 data points to build a credit profile and establish creditworthiness.

“A customer repeat rate of over 90% in Nigeria and Europe shows that we are providing the services that SMEs need,” Lidya co-founder and CEO Tunde Kehinde explained. “At the height of the pandemic, we started lending in Europe. It was an important means of financial support for multi-sectoral businesses, including care, groceries and other important sectors. Multi-sectoral businesses. When the world began to emerge from this crisis, we were innovative. We are committed to enabling a strong ecosystem of leading SMEs with our products, unlocking their potential and helping the growing economy rebuild better. “

The pre-Series B Funding round was led by Alitheia Capital (by way of the uMunthu Fund) and featured participation from Bamboo Capital Partners, Accion Venture Lab, and Flourish Ventures. Lidya has operations in Poland and the Czech Republic, as well as Nigeria, and manages a technical team in Portugal. The company has raised a total of $16.5 million.

Here is our look at fintech innovation around the world.

Sub-Saharan Africa

Central and Eastern Europe

Middle East and Northern Africa

Central and Southern Asia

Latin America and the Caribbean

Asia-Pacific

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LoanPro Scores $100 Million in Series A Funding

LoanPro Scores $100 Million in Series A Funding
By David Penn Posted on
Categories: Alumni News, Daily news, Funding, LoanPro

The tech-first alums of our FinDEVr developers conferences are often as savvy fundraisers as they are sharp technologists. This week in our Q2 Alum Funding Report, we noted that two of the quarter’s biggest fundraisings were from companies that made their Finovate debuts at FinDEVr events: Brazilian neobank NuBank, which secured $750 million in funding in June, and financial data network Plaid, which raised $425 million in funding in April.

This week, we add another FinDEVr alum to this list. LoanPro, a Farmington, Utah-based fintech that made its FinDEVr debut earlier this year, has raised $100 million in Series A funding. The growth equity investment comes courtesy of FTV Capital, and will help LoanPro add to its SaaS-based loan management, servicing, and collections platform, as well as enter new lending verticals and make investments in other “client-centric growth initiatives.”

“As founders who started out as lenders, we understand the pain points that lenders experience,” LoanPro co-founder and CEO Rhett Roberts explained. “LoanPro was built by lenders for lenders – we use a modern tech stack to simplify the user experience of managing loans – we do the hard work on the back end to make the front end clean and simple to use.”

With more than $15 billion of loans under management and 600+ clients in the U.S. and Canada, LoanPro offers a diverse range of loans types and lending programs. The company’s product suite include prime, sub-prime, and personal loan products, as well as consumer, auto, and business financing solutions. LoanPro also offers point-of-sale financing and the retail financing rage of the day – buy now pay later payment options – as well. LoanPro’s platform gives lenders an automated, configurable workflow, real-time access to data and insights, frictionless payment collections, and a flexible lending program.

In addition to the financial support, FTV Capital will use its market knowledge and strategic network to help grow LoanPro’s platform. The firm’s Robert Anderson, who led the investment, will join LoanPro’s board of directors.

“FTV Capital is excited to partner with LoanPro’s strong, passionate leadership team who have built an industry leading SaaS platform based on a deep understanding of their market and the needs of their customers,” Anderson said.

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Open Finance Platform Moneyhub Secures $18 Million to Fuel Expansion

Open Finance Platform Moneyhub Secures $18 Million to Fuel Expansion
By David Penn Posted on
Categories: Alumni News, Alumni profile, Daily news, Funding, Moneyhub

In its biggest investment round to date, U.K.-based Open Finance platform Moneyhub has secured $18 million in funding to support its expansion into new markets. The round was led by Sir Peter Wood, founder of Direct Line and Esure, via his new investment vehicle, SPWOne.

“It is incredibly rewarding to be able to deliver results to both investors and clients in this truly transformational landscape,” Moneyhub CEO Samantha Seaton said. “It is a fantastic vote of confidence from Sir Peter and his team, who are renowned for foreseeing game-changing growth opportunities – and a ringing endorsement of our team and our strategy for applying new technology where the rules of engagement have been turned upside down.”

A Finovate alum for more than four years, Moneyhub demoed the SmartAsset feature of its solution at FinovateEurope 2017. At the event, the company showed how SmartAsset’s AI-driven, intelligent messaging functionality helps users better manage their finances. In the years since, Moneyhub has grown into a leading open finance and data intelligence platform that offers both API and white label solutions to help businesses leverage personalization to enhance the customer experience. In the U.K., Moneyhub currently provides customer-permissioned financial data access to more than 200 financial services providers via 584 connections with an additional 3,500 connections in Europe.

Moneyhub’s funding announcement comes on the heels of a new partnership with Triodos Bank, a sustainable bank that supports working toward positive social, environmental, and cultural change. Founded in 1980, Triodos Bank serves more than 700,000 banking customers in the U.K., Germany, Spain, the Netherlands, and Belgium. The bank has lent more than £8 billion to support projects around the world that are dedicated toward “benefitting the people and (the) planet.” Triodos Bank also co-founded the Global Alliance for Banking on Values (GABV), a 63-bank network designed to promote sustainable banking.

“We are pleased that our customers will now be able to integrate their everyday banking with Moneyhub’s app and enjoy the many benefits of Open Banking, such as helping them to easily track spending and set budgets to help manage money,” Triodos Bank U.K. head of retail banking Gareth Griffiths said.

In addition to its partnership with Triodos Bank, Moneyhub teamed up with mortgage market insights and intelligence firm Hometrack, shared branch banking innovator OneBanks, and adtech specialist Zedosh this summer; partnered with financial health platform Level Financial Technology and charitable fundraising app Kynder this spring; and began the year collaborating with professional services company Aon and ESG investment platform The Big Exchange.

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Human Resources Management Innovator Gusto Teams Up with Xendoo

Human Resources Management Innovator Gusto Teams Up with Xendoo
By David Penn Posted on
Categories: Alumni News, Daily news, Gusto

Cloud-based payroll benefits and human resource management innovator Gusto announced a partnership with online accounting and bookkeeping firm Xendoo to help launch Xendoo Payroll. Gusto Head of Partnerships Somrat Nyogi described the partnership as part of an overall trend toward digitization of key business operations. “Through our partnership, Xendoo is combining payroll and bookkeeping services to deliver financial peace of mind to small business owners,” Nyogi said.

Not only is this week’s partnership announcement part of a relationship between the two companies that goes back “for years,” but the collaboration, according to Xendoo CEO and founder Lil Roberts, also anticipates the beginning of a “long-term deeper tech partnership” between the two firms.

“Partnering with Gusto was a natural decision as we both strive for the same outcome: taking the stress out of finances for small business owners so they can focus on what matters most – growing their businesses,” Roberts explained. “Integrating Gusto’s embedded payroll into our new Xendoo Payroll solution will allow us to better serve our customers and expand our offering to create an all-in-one-place solution for the SMB community.” 

Available via API, Gusto Embedded Payroll enables developers to embed and customize payroll functionality into their platforms. In addition to Xendoo’s launch, Gusto reported that “more than a dozen” companies already have begun to deploy the new payroll solution. Moreover, these firms will be able to leverage their new payroll functionality to gain deeper insights into their customers and discover opportunities to provide additional services. Among those first out-of-the-gate with Gusto Embedded Payroll is SMB banking platform Novo, which will become one of the first platforms of its kind to offer integrated payroll services.

“Payroll is one of the biggest expenses for small businesses, and being able to integrate it more deeply into the whole financial picture opens up many opportunities to optimize cash flow and operations,” Novo VP of Product Matt Hamilton said. “We’re excited about working with Gusto to provide the most flexible payroll experience to our businesses.”

Making its Finovate debut as ZenPayroll in 2014, Gusto was founded in 2011 and is headquartered in San Francisco, California. From its origins as a payroll services startup, Gusto has grown into a small business human resources management platform that helps companies with employee onboarding, benefits, insurance, and other HR operations. Plans start as low as $45/month and more than 100,000 businesses are on the Gusto platform.

Gusto has raised more than $516 million in funding, and includes Fidelity Management and Research Company, and Generation Investment Management among its most recent investors. Earlier this month, the company announced its first acquisition, a startup called Ardius that automates tax compliance for companies with R&D tax credits. Joshua Reeves is Gusto CEO.

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Investment App Stash Grabs Financial Literacy Platform PayGrade

Investment App Stash Grabs Financial Literacy Platform PayGrade
By David Penn Posted on
Categories: Alumni News, Alumni profile, Daily news, Mergers & Acquisitions, Stash

Along with the fanfare surrounding so-called meme stocks and the “power of the individual trader” last year, there was a dark side. Investing and trading platforms that had embraced gamification were being accused of not fully preparing their customers for the dangers involved in stock trading – especially in volatile, illiquid stocks. Critics demanded that these platforms spend more time – and money, if necessary – educating their customers for their own benefit as well as for the good of the investing and trading industry, which has recovered impressively since the dot.com bust 20 years ago.

This is the spirit in which we take the news that Stash, a New York-based, mobile-first investment platform that made its Finovate debut in 2017, has acquired financial literacy platform PayGrade. The terms of the deal were not disclosed, but the acquisition marks Stash’s first acquisition and its biggest fintech news headline since a whopping $125 million Series G fundraising back in February.

Brandon Kreig, CEO and co-founder of Stash said that the acquisition was an example of the company’s mission to “empower everyday Americans to invest for the future.” He noted that personal finance education is not emphasized in American schools – with 43 out of 50 states not requiring coursework in personal financial management – and that an overwhelming number of American adults – as much as 80% – live “paycheck to paycheck.”

“With PayGrade,” Kreig explained, “Stash will provide teachers, parents, and children with interactive tools to learn effective money management skills that will last a lifetime.”

Stash enables users to begin investing on its platform with as little as $1 a month. The company’s “Stash Beginner” program allows investing – including fractional share investing – as well as banking, portfolio recommendations, savings strategies, and a Stock-Back card that helps users earn stock every time they use the card for shopping. Stash also offers Growth and Plus plans that add features such as portfolios for children, premium research, and enhanced bonuses for using the Stash Stock-Back card.

Purchasing PayGrade is not the only way that Stash will support the cause of financial literacy this year. Stash’s acquisition news arrived just a few days before the company announced that it was partnering with the Suh Family Foundation and the Big Yard Foundation to launch a financial literacy program over the summer. Dubbed the Stash101 Summer School, the program will be conducted in partnership with Portland Public Schools and will give 160 middle school students an introduction to vital money management and wealth building.

“From investing and banking to education and retirement planning, we believe everyone has the power to achieve greater financial freedom—one step at a time.” Krieg said. “We’re thrilled to deepen our commitment to childhood education through Stash101 and this special summer school program in Portland with the Suhs and Big Yard. It’s going to be a tremendous four weeks for the kids.”

Stash101 is part of the Portland Interscholastic League Trajectory Math Program, which provides additional learning resources for historically underserved students. The course will include a simulated economy experience in which the students will complete tasks like renting desks, while earning a salary and learning about the difference between savings and credit. The classes will be held between July 6 and July 27 at a pair of schools in the Portland School system.

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Partner Power: Interface.ai Brings Intelligent Virtual Assistants to Dover FCU

Partner Power: Interface.ai Brings Intelligent Virtual Assistants to Dover FCU
By David Penn Posted on
Categories: Alumni News, Daily news, Interface.ai, Partnership Outlook

The 43,000+ members of Dover Federal Credit Union (DFCU) are the latest beneficiaries of the marriage between AI and customer care that has been a growing feature of the customer experience in financial services. The Delaware-based institution, with more than $600 million in assets, has teamed up with interface.ai to leverage the company’s Intelligent Virtual Assistant (IVA) in its call center operations initially, before expanding the technology to DFCU’s website, online, and banking services.

“The IVA will enable us to create a seamless experience for members across all of our contact channels,” DFCU VP of Marketing & Digital Experience Tyler Kuhn said. “It will also help to continue to create efficiencies across the organization. With the ability of the technology to continuously learn and improve, we will be able to adapt to new member needs and evolve. Working with interface.ai also allows us to retain our personal touch in every conversation through their neutral voice-enabled system that makes every voice-interaction with the IVA, human-like.”

In the partnership announcement, Kuhn recalled pandemic-era call center volumes that were twice as large as usual and had a major impact on DFCU’s ability to serve its members at a time of crisis. Finding no traditional solution to the challenge, Kuhn said that interface.ai’s IVA had a number of key features that DFCU needed in order to effectively respond to its members. Focusing on these critical issues – eliminating support bottlenecks, improving operational efficiencies, and enhancing the overall member experience – according to Kuhn, is what led DFCU to interface.ai.

“In our search, we discovered that interface.ai’s IVA would enable us to instantly respond to member inquiries around the clock, while maintaining high service levels – ultimately leading to enhanced member experiences and further optimizing our operational costs by creating efficiencies across the organization,” Kuhn explained.

Interface.ai won Best of Show in its Finovate debut last year, demonstrating its out-of-the-box, “personal teller” that uses human-level, natural language to enable call centers to automate 60% of their calls in 60 days. Since then, interface.ai has forged a number of partnerships with banks and credit unions including collaborations with Pasadena Service Federal Credit Union in May, with America’s Credit Union based in Washington State in April and, in December, with Dallas, Texas-based Neighborhood Credit Union.

Founded in 2018, interface.ai is headquartered in San Mateo, California. Srinivas Njay is founder and CEO.

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