This article is brought to you in collaboration with Gregory FCA. AI and personalization are redefining the rules of engagement in business banking. As Executive Vice President and Chief Product Officer for Business Banking at U.S. Bank, Shruti Patel (pictured) brings a unique lens to the discussion, drawing from her deep experience in banking, payments, and fintech. Following her appearance at FinovateFall 2025, we sat down with Shruti to discuss the evolving needs of business customers, the transformative role of AI, and the growing importance of partnerships between banks and fintech. Tell us a little bit more about your role at U.S. Bank, your title, and what you're responsible for. Shruti Patel: I am the Executive Vice President, Chief Product Officer for Business Banking at U.S. Bank. In this role, I oversee services for our small business customers, ranging from $100,000 to up to $50 million in annual revenues, across banking, payments…
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