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Finovate Blog
Tracking fintech, banking & financial services innovations since 1994
How is digital transformation impacting community banking? What can community banks do to maximize the opportunities that digitalization can provide? And what role should enabling technologies like AI play in helping community banks develop new products, new services, and new sources of revenue?
These are some of the questions posed to our fintech experts in our latest Streamly Subject Snapshot video on the digital transformation of community banking. Today’s conversation features insights and observations from:
Barb Maclean, SVP, Head of Technology Operations and Implementation at Coastal Community Bank (Linkedin)
“Your customers today are expecting to interact with their money at the time and place and mechanism of their choosing and they’re going to drive it off their phone, for the most part. So if you haven’t yet put in the kind of technology that enables them to do that in the way that they choose to do it, when they choose to do it, you’re definitely already behind the eight ball.”
John Waupsh, Chief Revenue Officer at Manifest Financial (LinkedIn)
“Certainly a lot of time the core is the scapegoat, whether it’s a real issue or not. ‘We as a bank have a challenge with X or building Y or doing some tactical thing because our data is being held by the core’ … The end of the story here is while it’s very challenging to switch core providers, every core, just like every vendor, wants to keep their customers around, wants to keep their clients around. So having progressive discussions with these providers, at an executive level, sharing strategy and moving forward together can usually be very productive.”
Brian Solis, Author of Mindshift: Ignite Change, Inspire Action, and Innovate for a Better Tomorrow (LinkedIn)
“Right now we have an ability to run our company as an intelligent company, an AI-first company, one that’s more intelligent, more integrated, and one that’s more focused on not just using AI to automate what we do, but looking to unlock the future. It’s prioritizing the use of AI in shaping new business models and operational models, products, services, with AI influencing every decision, from the problems the company chooses to solve, to explore new horizons, to the way it interacts with customers and employees.”
“Building the relationship is not about being personable, about saying, ‘Oh, we’ve got dog treats in our branch.’ That’s not going to grow your deposits. You need to bundle in additional services that grow your deposits without growing the cost of those. These include things like, say, account protection against scams and frauds. Things like an AI assistant that helps you answer tough questions about retirement and health care choices attached to it.”
Greg Palmer, Vice President at Finovate (LinkedIn)
“Community banks are in desperate need of new technologies, but they lack the resources that some of their larger competitors have, which means there’s a real opportunity for fintechs to come in and help them, give them new access to technologies that they need to stay competitive with their larger counterparts.”
Visa is acquiring fraud prevention company Featurespace to enhance its own fraud detection and risk-scoring solutions.
Terms of the agreement were undisclosed and the deal is expected to close in 2025 pending regulatory approvals.
The acquisition comes as Visa faces legal challenges from the U.S. DOJ over alleged monopolization in debit card markets.
Visasigned an agreement to acquire fraud prevention company Featurespace today. Financial terms of the deal, which is subject to closing conditions and regulatory approvals, were not disclosed. The deal is expected to close in 2025.
Featurespace was founded in 2008 as a project in Cambridge University’s engineering department. The U.K.-based company offers AI-based tools that analyze transaction data to detect fraud. The company’s ARIC Risk Hub assesses behavioral analytics in real-time to identify abnormal user behavior, and leverages machine learning to adapt to changing behaviors and new scams, while improving accuracy over time.
“Providing our clients with solutions that can adapt to and anticipate the changing threat landscape is of the utmost importance,” said Visa Global Head of Value-added Services Antony Cahill. “Featurespace’s strong foundation in AI will enhance our existing product portfolio and enable us to address our clients’ most complex and pressing challenges. We look forward to welcoming the Featurespace team to Visa.”
Visa expects that Featurespace will complement and strengthen its existing portfolio of fraud detection and risk-scoring solutions. By leveraging Featurespace’s expertise, Visa will empower its clients to manage payments fraud in real-time while minimizing false positives and ultimately cutting costs.
“Over the past 12 years we have served the financial services industry, building a company that has gone from strength to strength, and we are thrilled to become a part of Visa,” said Featurespace Founder Dave Excell. “With Visa, we can bring the innovation, integrity and purpose of our platform and our team to more payment service providers and ultimately, stop more people from becoming victims of financial crime.”
Shadowing today’s deal is Visa’s previous failed purchase of Plaid. In 2021, Visa was forced to terminate its planned $5.3 billion acquisition of financial data access company Plaid. At the time, the U.S. Department of Justice (DOJ) filed a civil antitrust lawsuit that ended the merger about a year after discussions were initiated. The lawsuit argued that Visa wanted to acquire Plaid to protect its U.S. debit business against the threat of the fintech. Visa argued that the DOJ did not understand its business and the competitive landscape, saying that Plaid would complement its existing capabilities.
Visa’s planned acquisition of Featurespace is quite different than that of Plaid, however. That’s because the fintech will likely be seen as enhancing Visa’s existing fraud management capabilities and does not pose the same competitive risks as the Plaid deal did.
Even still, the Featurespace deal comes at an interesting time for Visa. The payments giant is re-living some of its 2021 woes with the DOJ. The department sued Visa earlier this week, alleging that it is monopolizing debit card markets. “We allege that Visa has unlawfully amassed the power to extract fees that far exceed what it could charge in a competitive market,” said Attorney General Merrick Garland. “Merchants and banks pass along those costs to consumers, either by raising prices or reducing quality or service. As a result, Visa’s unlawful conduct affects not just the price of one thing – but the price of nearly everything.”
As some experts have pointed out, however, banks and merchants have multiple payment rails to choose from, and that Visa’s global market share is simply a result of capitalism.
Online brokerage firm TradeStation has partnered with open source algorithmic trading platform QuantConnect.
The collaboration will enable mutual customers to build and automate strategies with QuantConnect, and then execute their trades via their TradeStation brokerage accounts.
QuantConnect made its Finovate debut at FinovateEurope 2013. The company was founded in 2011.
Multi-asset online brokerage service TradeStation has announced a partnership with open source algorithmic trading platform QuantConnect. The two companies have integrated their solutions to enable mutual customers to create and automate their trading strategies on the QuantConnect platform, and then execute their trades via API through their TradeStation brokerage account.
“By integrating our personalized brokerage service with QuantConnect’s algorithmic trading platform, we’re providing sophisticated traders with powerful tools to develop, backtest, and automate their strategies, enhancing their ability to identify and execute new trading opportunities,” President and CEO of TradeStation Securities’ parent company, TradeStation Group, Inc. John Bartleman said.
The partnership combines two significant forces in the algorithmic trading tools space. TradeStation Securities provides institutional-grade tools and personalized services, enabling traders to buy and sell a wide range of assets including equities, equity options, and futures. A favorite of advanced retail and institutional traders, TradeStation caters to market participants who often require a more customizable and sophisticated trading experience, especially those who rely on algorithms to make buy and sell decisions. The integration will make the transition from building strategies to executing them in the market that much smoother.
“With this collaboration, mutual customers can create, manage, and analyze trading strategies from the new cross-platform integration,” QuantConnect CEO Jared Broad said. “TradeStation Securities is a well-known self-directed online broker-dealer and futures commission merchant, and it’s exciting to know that QuantConnect’s platform will be available to mutual customers.”
Founded in 2011, QuantConnect made its Finovate debut at FinovateEurope 2013. At the conference, the company demoed its cloud-powered stock market backtesting technology, which can simulate years of stock market data in minutes. The company’s quantitative analytics platform facilitates more than 500,000 backtests per month for a community of more than 300,000 quants and developers. QuantConnect’s platform is powered by the LEAN Engine, an open source infrastructure for algorithmic trading.
QuantConnect’s partnership with TradeStation Securities comes a month after the Miami, Florida-based firm announced an integration with brokerage platform Alpaca. Courtesy of the partnership, Alpaca users can leverage QuantConnect’s technology to design, backtest, and trade algorithmic strategies for stocks, ETFs, options, as well as cryptocurrencies.
It is no secret that banks are under pressure from a variety of sources: fintech upstarts, the rise of embedded finance, an increasingly dynamic regulatory environment, the pace of technological innovation–to say nothing of competition with one another.
For community banks, the pressure can be all the more intense. While many community banks enjoy a special relationship with local customers and businesses, this relationship does not prevent their patrons from wondering from time to time if the grass might be greener with a banking or fintech solution offered by another provider.
BNY recently surveyed community bankers to find out what they see as their top challenges–and opportunities–in the current environment. Conducted in partnership with the Harris Poll, BNY’s 2024 Voice of Community Banks Survey provides some interesting insights into where community banking is today, and what it needs in order to be successful in the years to come.
Wealth management and treasury services in demand
The growing interest in wealth management and treasury services was one of the more exciting insights from the BNY survey of community bankers. With the aging of the Baby Boomers and Millennials entering prime family formation years, it is little surprise to see a growing demand for everything from investment to estate planning. Relative to their larger rivals, community banks have not been as active in wealth management. But some have argued that community banks could change this by better leveraging their more personal relationships with their customer base to entice them away from faceless, corporate asset managers and large institutions. In fact, 100% of the community banks surveyed indicated that they want to add wealth management services to their offering.
At the same time, the interest in treasury services is perhaps even more eye-catching. The advent of real-time payments has made treasury services an increasingly attractive offering for financial institutions. In the same way that more personal relationships with individual customers can make wealth management services worthwhile for community banks to offer, so can the personal relationships these institutions have their local businesses encourage them to consider seeking treasury services where they are already doing much, if not all, of their banking business. According to BNY’s survey, fully 95% of community banks surveyed are inclined to agree that they would like to see treasury services added to their portfolio.
AI, tech, and digital transformation
While nearly half the community banks surveyed indicated that they saw themselves as “innovative within their communities,” that has not stopped most of them from wanting to enhance their products and services–as well as offer new ones– via digital transformation and enabling technologies. Interestingly, the survey did not just ask about technology per se, but instead queried them to find out specifically what they hoped these enabling technologies would do. To this point, nearly 30% pointed to efficiency and security as two major needs and indicated offerings like instant payments and automated loan processing both responded to these needs and helped community banks maintain “a competitive edge.”
Yet, while more than 90% of community banks said they were ready to embark upon digital transformations, significant uncertainty about the actual readiness remains. Approximately half of the respondents considered their data analytics capabilities–key for maximizing technologies like AI–to be “advanced,” and less than 20% believed that they had any real expertise when it comes to data analytics.
Non-fintech partnerships
Partnerships with technology companies and fintechs is one way for community banks to improve their ability to take advantage of enabling technologies like AI. However, one interesting reveal from the BNY survey was the interest that many community bankers have in non-fintech partnerships.
Almost 30% of respondents indicated that they saw non-fintech partnerships–collaborations with institutions in retail and education–as opportunities that would be as important as fintech partnerships over the next five years. This, arguably, should serve as a wake-up call for those fintechs that are innovating in adjacent areas–from e-commerce and consumer lending to financial education and even college prep.
FinovateEurope 2025 takes place in London on February 25 and 26. Register to attend and save up to £798.
We are now accepting demo applications for FinovateEurope 2025. Working on new fintech, finserv, or techfin? Read on to learn more about showcasing your innovation to 1000+ senior decision-makers and hear from companies who recently demoed.
We’ve been watching FinovateEurope for a long time. It’s a great show. It’s an opportunity where you can’t hide behind a sales slide deck. You actually have to show the quality of your product.
-Richard Weston, Sales Director @ Tuum
Finovate’s somewhere that we really come to actually show new products and developments in our technology, and we’ve got the right audience here of bankers, buyers, and actual potential tech partners.
-Ambar Vitelli, Innovation Lead @ NayaOne
On February 25, more than 35 startup, established, and public companies will take the stage. And while time on the main stage is at the crux of the demo package, the rest of the demo experience has been carefully curated to give selected companies the best ROI.
Here are key components and what our 2024 demoers think:
Influential audience – demo in front of hundreds of high-quality attendees, including FI executives, fintech and tech giants, venture capitalists, industry press and analysts, and entrepreneurs.
The reason that we wanted to be on stage at Finovate was because it’s really one of the best opportunities to speak to such a broad variety of senior leaders across banking and insurance.
-Tom Somers, UK&I Director @ SkenerioLab
7-minutes demos – get the audience’s undivided attention and show them exactly what you can do. All demos are on the main stage, and there are no other sessions competing for attention.
Seven minutes, it’s a lot. You don’t feel it when you prepare, but on stage, it is a lot of time. You can explain everything. So don’t be afraid. Seven minutes is a lot.
-Roman Zilber, Founder @ Intrepid Fox
Frequent and strategic networking breaks – capitalize on the energy and momentum generated during your demo to connect with attendees at your stand and one-to-one meetings through the networking app.
Directly after the demo, a lot of people came to our stand, asking questions, wanting to learn more about it. So it’s definitely impactful.
Plug and play stands – generate leads and meet attendees at your dedicated stand (table, monitor, power, and signage included).
Expert coaching – hear a decade’s worth of best practices and feedback on crafting your demo and messaging for Finovate’s unique audience.
The rehearsals with Greg were absolutely amazing. They really helped us to shape our presentation. So at the beginning we were super focused on the product, but by the end of the rehearsals, we really focused much, much more on the value that we’re providing to the clients and potential partners here.
-Tom Somers, UK&I Director @ SkenerioLab
Demo videos – use your professionally edited video as a unique sales and marketing tool. Plus year over year, demoing companies have told us they receive business from companies seeing their video on Finovate.com.
Fandom – stay in the news. We follow you for the rest of time and share your product launches, capital raised, awards earned, acquisitions and expansions made to our thousands of followers.
It’s fantastic. I think the amount of coverage that sort of Finovate gets, you’ve been sharing on LinkedIn, been very active. So just getting our name out there really helps. . . . And I think it really got us in front of the right stakeholders for our business.
-Rohan Regmi, Co-Founder @ Zeed
If you’re ready to jump into the Finovate spotlight and generate new leads in 2025, apply now.
France-based regtech Dotfile has secured $6.7 million (€6 million) in new funding.
The round was led by Seaya Ventures. The company’s existing investors Serena and Hexa also participated in the investment.
Dotfile made its Finovate debut earlier this year at FinovateEurope 2024 in London.
Fresh off its FinovateEurope debut earlier this year, Paris-based fintech Dotfile has raised $6.7 million (€6 million) in funding. The round was led by Seaya Ventures, and featured participation from the firm’s existing investors Serena and Hexa. In a statement, the regtech innovator indicated that the funding will power its R&D efforts as well as fuel its international expansion plans.
Dotfile leverages AI to enable banks and other financial institutions to automate customer onboarding and ensure compliance with anti-money laundering (AML) regulations. The company’s business verification platform improves upon the traditionally manual, complex, and expensive Know-Your-Business (KYB) process by aggregating dozens of different data sources to produce a comprehensive picture of a business within 10 seconds.
“More than $200 billion is invested in compliance every year, yet 2% of the world GDP is still going through the money-laundering rinse cycle, which is fueling crime,” Dotfile CEO Vasco Alexandre said. “AI could change how effective those policies are and the positive impact for our societies could be massive.”
The investment in Dotfile comes at a time of growing awareness of the importance of compliance in financial services – and the ability of technology to help banks and other institutions meet these obligations. From banks seeking to maximize opportunities in fintech partnerships to cryptocurrency platforms eager for greater clarity on digital asset regulations, institutions throughout financial services are finding themselves in an increasingly dynamic regulatory environment. To help companies better manage their compliance obligations, a new generation of fintechs such as Dotfile have emerged with tools, workflows, and other solutions–often AI-powered–to streamline and enhance verification, ensure accurate auditability, and reduce costs.
“Compliance is costing banks up to 10% of their revenue, 1 out of 4 employees work in a compliance-related position and existing systems are sometimes more than a decade old,” Alexandre said. “With the competition from fintech intensifying, a transition is bound to happen and generative AI is the tipping point.”
Dotfile made its Finovate debut at FinovateEurope 2024 in London. At the conference, the French regtech demonstrated its end-to-end business verification platform that empowers compliance teams to streamline their operations. The company was founded in 2021 by Alexandre and Titouan Benoit, and received major support from startup studio Hexa (formerly known as eFounders). Today, Dotfile has more than 50 customers across 10 countries, including banks, private equity firms, and fintechs. Most recently, the company announced a partnership with private market investment platform Roundtable, helping the firm improve its KYC process to optimize and accelerate customer onboarding.
Xero and Klarna have partnered to allow small businesses to offer buy now, pay later (BNPL) options at checkout, giving consumers more flexible payment choices.
Under the partnership, Xero’s small business clients will have access to BNPL capabilities that may help boost revenue and enable more large-ticket sales.
This collaboration has the potential to help Xero’s small business clients maintain healthy cash flow by getting paid upfront.
Small business accounting software company Xero and global payments network and shopping platform Klarnaannounced this week that they have teamed up.
The deal is essentially a distribution partnership for Klarna, which will help Xero’s small businesses clients accept buy now, pay later (BNPL) payments from their consumers. Xero small business customers in all regions except Australia can offer Klarna at checkout as a payment option, providing a credit card alternative while still getting paid for the goods or services up front.
“We know that maintaining a healthy cash flow is critical to a successful business, and offering more ways to pay supports increased business growth and getting paid faster,” said Xero SVP Payments & Ecosystem Bharathi Ramavarjula. “In fact, our recent research report shows that if a business doesn’t offer customers their preferred way to pay, they are prepared to take their business elsewhere. By enabling our customers with more ways to pay, including Klarna, we can help them retain customers and increase their revenue.”
Klarna’s BNPL tools include a four-payment, interest-free installment plan, a 24-month financing option, and a pay-in-30 day option. Before a customer makes their purchase, Klarna verifies their eligibility and offers transparent terms of the payment. Once the purchase is made, the company follows up with reminders to help ensure that shoppers stay current on their payments. According to Klarna, 99% of the financing is repaid and 40% of orders placed are repaid early.
The partnership has the potential to provide BNPL capabilities to small businesses that would normally not be able to offer flexible payments or financing. By offering a more flexible payment option, these businesses have the potential to close more larger-ticket deals. It also has the potential to help businesses maintain healthy cashflow, as merchants using Klarna will receive the payment up front.
“This partnership brings Klarna’s flexible payment options to micro businesses of all kinds so business owners can get paid on time and their customers can choose how and when to pay,” said “Klarna Chief Commercial Officer David Sykes. “This includes businesses where gardeners and landscaping services using Xero can now offer a Klarna BNPL payment option, plumbers and heating engineers using Xero can fix their customers’ boilers and let them spread the cost while small businesses involved in the construction industry could spread the cost of smaller projects over three interest-free installments.”
Both Klarna and Xero have been in the fintech news cycle in recent months for different reasons. Last month, Klarna unveiled plans to cut its workforce in half in favor of AI-driven productivity. And earlier this month, Xero announced plans to acquire collaborative reporting tool Syft Analytics.
Voice authentication technology innovator Illuma Labs has raised $9 million in funding. The Series A round was led by LiveOak Ventures and featured participation from Forefront Ventures, Curql Fund, UsNet, Capital Factory, Connexus, and TDECU.
As the first major investment for the company, the capital will help accelerate the development of Illuma’s voice verification offerings to help banks and other institutions fight fraud, voice cloning, deep fakes, and more. Illuma Labs also plans to leverage the funding to expand its reach to more credit unions and banks across the country.
“While we are excited about the capital infusion to accelerate our development of fraud prevention and deep fake detection tools, we are equally excited about bringing in new partners to fuel Illuma’s continued commercial growth,” Illuma Co-Founder and CEO Milind Borkar said. He praised both LiveOak Ventures and Forefront Ventures for their operational expertise and industry connections and thanked investors Curql Fund, UsNet, Capital Factory, Connexus, and TDECU for their “continued support.”
Illuma Labs offers banks, credit unions, and other financial institutions the ability to replace their traditional, knowledge-based authentication protocols with a secure, real-time voice authentication solution. The company’s flagship product, Illuma Shield, delivers effortless authentication that enhances the customer experience, improves operational efficiency, and prevents fraud in contact centers.
The funding news arrives one month after the identity verification specialist inked a partnership with Americu Credit Union. The New York State-based CU added voice recognition technology to its Member Contact Center courtesy of a partnership with Illuma announced in August. Earlier this year, Illuma announced that SF Fire Credit Union was adding voice authentication technology to its call center via a collaboration between Illuma and fellow Finovate alum Glia.
Headquartered in Plano, Texas, and founded in 2016, Illuma Labs made its Finovate debut at FinovateSpring 2019. The company most recently demoed its technology on the Finovate stage earlier this month at FinovateFall, winning Best of Show for its latest deepfake detection technology that helps banks fend off a new generation of AI-enabled fraudsters.
Revolut is spinning out its wealth management offering into a standalone app called Revolut Invest.
The move will allow Revolut to attract users outside of its existing bank client base.
Revolut counts 45 million users, has 3 million active traders, and 20,000 subscribers to its premium investment account.
U.K.-based fintech Revolut unveiled today that it plans to spin out its wealth management offering into a standalone app.
The new app, Revolut Invest, will feature capabilities from Revolut’s $9.5 billion (€8.5 billion) wealth management business, as well as additional functionality. At present, Revolut offers its users stock trading as well as a roboadvisor tool. The new app will offer much of the same features: access to 5,000 assets, including U.S. and European stocks, ETFs, commodities, and bonds. The app will also come with new products, such as contracts for difference (CFDs). Revolut Invest will offer the option to upgrade to Revolut’s premium subscription tier called Trading Pro that offers reduced commission fees, increased limits, and analytics.
One of the key advantages for Revolut in making its investing services a standalone tool is the ability to attract customers beyond its current user base. New investors using Revolut Invest won’t need to be existing Revolut banking clients, allowing the company to more easily expand its 3 million active traders and its 20,000 Trading Pro subscribers.
New Revolut Invest users will also be given the option to add Revolut’s banking services during the onboarding process. Conversely, Revolut’s banking clients will not need to download the new trading app, as they will still be able to conduct their investing activities within Revolut’s banking app.
Revolut is currently piloting Revolut Invest in Greece, Denmark, and the Czech Republic. The company is aiming to double the number of investments available in the app in the next three months. To fuel this growth, Revolut is scheduled to launch the investment app in other European Economic Area countries by the end of the year and also revealed plans to launch it in the U.K., U.S., Singapore, and Australia, as it already has the licensing in place in these regions.
With more than 45 million retail customers and 500,000 business customers, Revolut supports more than 25 currencies for users in more than 140 regions. The company offers current accounts, savings accounts, and debit cards that feature the ability to pay in multiple currencies. Revolut also has a credit card product in the U.S., Ireland, Lithuania, and Poland.
Last month, Revolut’s valuation was billed at $45 billion, cementing its reputation as Europe’s most valuable fintech. Earlier this summer, the company earned its banking license from the U.K. Prudential Regulation Authority (PRA), adding deposit insurance for its users in the region. These two factors place Revolut in a good position to go public; and it is likely the company will favor a NASDAQ listing over listing on the London Stock Exchange.
Global analytics software company FICO has teamed up with Jersey Telecom to offer a new solution to combat Authorized Push Payment (APP) fraud.
The new offering, the FICO Customer Communications Service Scam Signal, combines real time network data with customer and payment data to identify and mitigate APP fraud as it happens.
FICO made its Finovate debut at our developers conference, FinDEVr New York, in 2016.
The solution, the FICO Customer Communications Service Scam Signal, works by identifying the most relevant telephony signals that indicate a scam is taking place. The new offering represents the first real-time combination of telephony data, customer data, and payment data to deal with the problem of Authorized Push Payment fraud.
“Authorized Push Payment fraud is where customers are tricked into sending authorized payments to scammers,” JT Head of Mobile Intelligence Solutions Clare Messenger said. “This type of fraud is growing around the world; 2023 losses in the U.K. alone reached £460 million. To protect customers from being caught by such scams, the new FICO and JT solution enables direct intervention with the customer to quickly determine if a payment should proceed.”
To achieve the new solution, Jersey Telecom worked with the Global System for Mobile Communications Association (GSMA) and the U.K. Mobile Network Operators to access mobile network insights while adhering to a privacy compliance framework that protected customers’ personal information. Meanwhile, FICO uncovered strong correlations between a customer’s mobile phone behavior and the potential that an active scam is occurring. The Scam Signal leverages this combination of real-time network data, customer data, and payment data to identify and mitigate the social engineering tactics that can trick and ultimately defraud account holders.
“The integration of Scam Signal within the FICO Customer Communications Service allows banks to present customers with personalized, omni-channel, and highly contextualized messages that break the scammer’s spell for high-risk activities,” FICO VP of Product Management Adam Davies said.
“These messages can be built into conversation ‘flows’ that respond in real-time to the actions the customer takes,” Davies explained. “For example, if a customer hesitates or looks to progress a payment, additional messages can be sent, and different options offered, such as suggesting delaying the payment or offering to speak to a fraud prevention specialist.”
The new offering is currently available in the Channel Island of Jersey, the U.K., and Spain, and there are plans to eventually expand to additional markets. Nevertheless, FICO reported that “major high-street banks in the U.K.” are already deploying Scam Signal. One institution piloting the new technology said that it had reduced the number of people being scammed by 41%, lowered fraud losses from scams by 44%, and reduced the number of false positives by 55%.
Last month, Scam Signal won the Silver Medal at Datos Insights’ Fraud Impact Awards for “Best Scam and APP Fraud Prevention” solution. The technology has also been shortlisted for the “Anti-Fraud Solution of the Year” award at the 2024 U.K. Payments Awards.
FICO made its Finovate debut in 2016 at our developers conference, FinDEVr New York. Today, businesses in more than 100 countries use FICO’s technology and solutions to defend customers against fraud, advance financial inclusion, boost supply chain resiliency, and more. The company’s FICO Score has become the standard measure of consumer credit risk in the U.S., and is used by 90% of the country’s top lenders.
Founded in 1956 and headquartered in San Jose, California, FICO is publicly traded on the NYSE under the ticker FICO. The company has a market capitalization of $47 billion.
You’ve seen the hype around Generative AI (GenAI). And perhaps you even have an AI strategy in place at your organization. But because the development of AI moves faster than any enabling technology we’ve seen in banking in the past, it’s important to think ahead to the next iteration. In this case, the next evolution of GenAI is Agentic AI.
Agentic AI, also known as autonomous AI, refers to AI that can make its own decisions, form a plan, act on its own, and learn from its mistakes to achieve specified goals. Agentic AI can take a complex request and break it down into simple, achievable goals to solve complex problems.
Agentic AI has numerous possibilities for use in financial services, including:
Create a highly personalized customer experience
Agentic AI can automate routine interactions, allowing firms to launch chatbots or virtual assistants that can autonomously handle customer questions, suggest financial products based on specific preferences, and even analyze customer behavior to predict their needs.
Some of this is currently possible with GenAI, but Agentic AI will be able to handle even more complex tasks and make autonomous decisions without human intervention. Agentic AI customer service bots will also be proactive, and will be able to anticipate customer needs based on real-time data and past behaviors.
Offer autonomous roboadvisory with algorithmic trading
Roboadvisors have been popular in fintech since 2015, but Agentic AI will make it possible for firms to autonomously manage investment portfolios by analyzing market trends, risk profiles, and financial goals. The new enabling technology could also become more intelligent, providing financial institutions with scalable advisory services that make investment decisions in real time without human intervention.
Agentic AI will be able to execute algorithmic trades in real time and without human intervention by autonomously making buy or sell decisions based on market conditions, financial models, and pre-set objectives. The technology will also proactively adjust portfolios based on market trends, economic forecasts, and client life changes, continuously aligning investments with a client’s long-term goals.
Power fraud detection and risk management
While GenAI can continuously monitor transactions to detect anomalies and identify fraudulent patterns, Agentic AI can instantly flag suspicious activities, alert relevant parties, and even block transactions. This offers financial institutions an effective way to reduce fraud risks and improve compliance with regulatory requirements.
Credit scoring and underwriting
Agentic AI can autonomously assess creditworthiness by analyzing vast amounts of structured and unstructured data, such as transaction histories, social media activity, and economic conditions. The enabling technology will be able to independently decide whether to approve loans or credit lines in real-time, based on pre-determined parameters such as risk tolerance and regulatory requirements.
Compliance
With Agentic AI, firms will be able to autonomously monitor, detect, and act on compliance violations in real time. The technology will be able to autonomously make decisions– such as freezing an account or flagging a transaction– and take corrective actions. Also, as regulations change, it can adjust to rules without human intervention.
Back-office automation
Back-office automation is something that banks have been leveraging for a long time now. However, Agentic AI will be able to automate back-office functions like settlement processing, reconciliation, and financial reporting without human intervention and in real-time. Additionally, because Agentic AI can handle, complex, multi-step processes, it will be able to plan, initiate, and execute a task in a proactive manner.
Real-time risk assessment
To reduce operational risks, Agentic AI can autonomously assess the organization and market in real time. Firms with large, organized datasets may experience the most benefit, as the enabling technology will be able to make the most informed decisions based on large, clean sets of data.
These capabilities may sound equal parts idyllic and dystopian. However, it is difficult to prepare for an Agentic AI-powered future without knowing what role regulation will play. It is likely that regulators in the U.S. will mimic Europe in creating some form of AI regulation, especially for its use in financial services.
No matter what the regulatory future looks like, firms can take a handful of steps to prepare for the adoption of Agentic AI. So whether or not your organization even has an AI policy in place yet, you can start working on these things:
Create a robust data infrastructure Because Agentic AI relies on a huge amount of data, banks need to have strong data management systems that collect, store, and process both structured and unstructured data. Simultaneously, it is important that banks adhere to strong security protocols to protect consumers’ sensitive financial data.
Upgrade IT infrastructure and cloud capabilities Banks may need to move more of their operations to the cloud to free up computing power and storage facilities, both of which Agentic AI demands. Edge computing may be a solution to help reduce latency for AI applications, such as algorithmic trading, that require quick responses.
Build AI literacy into your culture Firms should consider investing in their workforce by offering AI training programs. This will help employees work with AI efficiently and creatively. AI education will also help keep employee AI usage compliant by setting boundaries, maintaining transparency, and ensuring ethical use.
Create an ethics and compliance framework Because Agentic AI has the ability to make autonomous decisions, it is essential that those decisions are based on ethical and regulatory compliant standards. Consider creating an AI ethics committee that is able to monitor and oversee AI decision-making. The committee can continuously ensure that the AI usage is not biased and will not harm customers, employees, or the organization.
Foster bank-fintech partnerships If not doing so already, banks should consider partnering with fintechs and AI technology providers to accelerate the adoption of Agentic AI. By collaboarting with third parties, banks can benefit from AI systems that leverage a broader ecosystem of services.
Begin using a different form of AI To prepare for the future of AI, one of the best things firms can do is to begin piloting AI in targeted, high-impact areas such as customer service or portfolio management.
Summer’s officially over. But you’ve still got plenty of time to catch up on episodes of the Finovate Podcast that you might have missed while on vacation or just taking a break from the fintech buzz.
EverBank is a nationwide specialty bank that serves both consumer and commercial clients. A pioneer in online banking, EverBank is headquartered in Jacksonville, Florida.
Fintech Sandbox offers entrepreneurs free access to data and resources in order to build their early-stage fintech solutions via its Data Access Residency program. Fryer is Executive Director.
Finovate Podcast host Greg Palmer interviews Jeff Trammell of Merchants & Marine Bank on the issue of cannabis banking and community banks. As a COO, Trammell offers his perspective on implementing new programs. Ep 225.
Headquartered in Pascagoula, Mississippi, Merchants & Marine Bank is a community bank that has served customers in the Gulf Coast region of the U.S. for more than 120 years.
Author of Web3 in Financial Services, Martins’ book examines the transformative potential of Web3 in the financial services space.
Alex Harris of Fiat Ventures shared his 2024 mid-year review this summer. In this podcast conversation with host Greg Palmer, Harris handed out a few tips for founders and gave his prediction for what’s next for the fintech industry. Ep 223.
Headquartered in San Francisco, Fiat Ventures is an emerging VC focused on supporting the next generation of market-leading, early-stage fintech companies. Harris is Co-Founder and General Partner.
