Holiday Marketing at the Top 20 U.S. Banks

image For five of the seven Decembers I’ve spent blogging, I’ve perused the holiday Web-based marketing efforts of the 20 largest U.S. banks. This year, 10 jumped on the holiday bandwagon, an increase of 67% over the six last year. In 2004, only 4 of the 20 were running holiday promotions (on Dec. 21).

Previous posts: 2009 discussion, 2009 screenshots, 2007, 2006, 2006, 2004

_____________________________________________________________________

Big banks in the holiday spirit
(rated 1 to 5 bulbs)

PNC: 12 Days of Christmas index (23 Dec. 2010, 1:00 PM Pacific)
Quick take: Rotating spot, prominent, seasonal graphics, unique, leads to microsite
Score: imageimageimageimageimage

image

TD Bank: gift cards
Quick take: Prominent spot, not rotating, seasonal graphics, fits in well with entire green homepage
Score: imageimageimageimageimage

image

Regions: gift cards and rewards
Quick take: Rotating spot, prominent, seasonal graphics, small corner graphic
Score: imageimageimageimage

image

Fifth Third: gift cards
Quick take: Rotating spot, prominent, seasonal graphics, small graphic in upper right
Score: imageimageimageimage

image

Bank of the West (BNP Paribas): POP Money (p2p payments)
Quick take: The first promotion on a three-ad rotation, pushes P2P payments as a holiday gift-giving option, the first time we’ve seen that (updated 12/25 because we missed it the first time we looked at the site)
Score: imageimageimageimage

image

Harris (BMO): gift card
Quick take: Rotated with five spots, seasonal graphic, quick animation, not very prominent
Score: imageimageimage

image

ING Direct: seasonal graphic
Quick take: Seasonal graphic, prominent location, leads to landing page
Score: imageimageimage

 image

Chase: gift cards
Quick take: Small ad, minor seasonal graphics
Score:  image image

image

Key Bank: gift card
Quick take: Prominent position with no rotation, no seasonal graphic
Score: imageimage

image 

Bank of America: cash rewards card
Quick take: Small ad with seasonal graphic 
Score: image

image

 

The scrooge list (top-20 banks with no holiday promotions or graphics on Dec. 23): 
BB&T, Capital One, Citibank, Citizens (RBS), Comerica, HSBC, SunTrust, Union Bank (Mitsubishi UFJ), US Bank, Wells Fargo

—————————–

Note: I either have accounts with, and/or previous visits to, all 20 banks which could alter what’s shown on the homepage.

The 12 Days of Mobile Banking

image In the holiday spirit, I thought I’d lay out the perfect mobile banking/payments app for 2011 (note 1). These are the features I hope to be using on my smartphone at this time next year: 

Security

  • Option to log in with 4-digit PIN only
  • Authorize unusual and/or declined card transactions and unusual checks presented for payment

Bank account management

  • Banking data presented in order of importance with new transactions in bold (like Gmail Priority Inbox, previous post)
  • Quick view of current balance with predicted balance going forward based on known upcoming transactions

Paper management

  • Deposit paper checks via camera (remote deposit)
  • Pay bills by taking a picture of the billing statement (photo bill pay)
  • Scan-and-store paper receipts and statements

Payments

  • Use NFC or bar-codes at the point of sale to make payments directly via phone, without the plastic
  • Pay bills or individuals via their mobile phone number

Alerts & calculators

  • Receive important alerts via push messages to the phone’s main screen
  • Take action or adjust alert sensitivity by responding to messages via text messaging or within the app
  • Key financial calculators, such as loan/mortgage payments

And a partridge in a pear tree.

Enjoy the real thing here:

————————

Notes:
1. I’m missing important features, but I had to stop at 12 to fit the holiday theme. Thanks for bearing with me.  
2. For more info on mobile banking, see our previous Online Banking Reports.
3. Photo credit: Apple holiday promotion in United Kingdom <itunes12daysofchristmas.co.uk>

The Power of the Recognition

Everyone likes to be recognized for being a loyal customer. It cuts across all demographics and income levels.

Banks and card issuers, which have some of the most loyal customers in any industry, generally do little to reach out and thank long-time customers.

In my wallet, American Express, Discover, Wells Fargo, Chase and Bank of America imprint “member since” on their plastic credit cards. But that’s about the extent of the recognition for holding a long-time account with card issuers, sometimes as long as 20 years. 

In the pre-Internet days, it was expensive to create custom marketing programs for specific segments. But today, with the cost of communicating to online customers essentially zero, you should be sending messages to your customers at least once each year, thanking them for their continued business.

And on the bigger milestones, 5 years, 10 years, and so on, send something a little extra. It doesn’t have to be expensive. Find a special perk and offer an “upgrade” on their anniversary. It could be as simple as a 2-for-1 night at the movies, or as exotic as the recently launched PayPal Advantage program (previous post).

Even though the QPB message (below) I received last week was more of last-minute holiday shopping come-on than a loyalty reward, the subject of the email was irresistible and would work well for banking customers:

You’ve Been Upgraded!

Customer email from Quality Paperback Book Club (17 Dec. 2010)

image

Last Chance for Early Registration Tickets to FinovateEurope — Act Now to Save £100!

FinovateEurope-date-web.gif

The deadline to get your early registration ticket to the upcoming FinovateEurope is this Wednesday, December 22nd.

Buying your ticket
before the end of December 22nd will get you a £100 discount and it will also ensure your attendance
at the event. We had capacity crowds at the last two Finovate
conferences and ticket sales are strong for this event as well.

The conference (February 1 in London) is shaping up phenomenally with three dozen great fintech companies scheduled to demo their latest fintech innovations on stage:

If you’d like to attend the event and watch the future of European fintech debut on stage, you’ll be joining executives from organizations like Santander, Deutsche Bank, PayPal, Forrester, CIBC, TSYS, Microsoft, Accel Partners, Rabobank, ING, BBVA, Standard Chartered, PostFinance, Raiffeisenbank, Celent and many more.

We hope to see you in February in London!

FinovateEurope 2011 is sponsored by: BlueRock Consulting, Microsoft, Santander, Sapient & The Bancorp

FinovateEurope 2011 is partners with: 154 Consulting, BankerStuff, BankInnovation.net, Banking Automation Bulletin, CardWeb, Filene, Finance on Windows, The Financial Services Innovation Centre, PYMNTS.com & theStartup.eu.

Last Chance for Early Registration Tickets to FinovateEurope — Act Now to Save £100!

FinovateEurope-date-web.gif

The deadline to get your early registration ticket to the upcoming FinovateEurope is this Wednesday, December 22nd.

Buying your ticket
before the end of December 22nd will get you a £100 discount and it will also ensure your attendance
at the event. We had capacity crowds at the last two Finovate
conferences and ticket sales are strong for this event as well.

The conference (February 1 in London) is shaping up phenomenally with three dozen great fintech companies scheduled to demo their latest Fintech innovations on stage:

If you’d like to attend the event and watch the future of European fintech debut on stage, you’ll be joining executives from organizations like Santander, Deutsche Bank, PayPal, Forrester, CIBC, TSYS, Microsoft, Accel Partners, Rabobank, ING, BBVA, Standard Chartered, PostFinance, Raiffeisenbank, Celent and many more.

We hope to see you in February in London!

FinovateEurope 2011 is sponsored by: BlueRock Consulting, Microsoft, Santander, Sapient & The Bancorp

FinovateEurope 2011 is partners with: 154 Consulting, BankerStuff, BankInnovation.net, Banking Automation Bulletin, CardWeb, Filene, Finance on Windows, The Financial Services Innovation Centre, PYMNTS.com & theStartup.eu.

Thanks to our December NetBanker Sponsors

We’d like to take a quick break in our usual monthly blogging activities to thank the sponsors that help keep NetBanker free and
high-quality. It’s been a great year on NetBanker and these companies’ support made it possible.

Please take a moment to check out our sponsors (listed below, in alphabetical order):

  • Backbase — They’re promoting their fall series of webinars about their fast-to-implement portal software for financial companies including Web 2.0 personalization and online marketing functionality. Sign up here.
  • Guardian Analytics — Promoting a complimentary whitepaper about building a holistic security practice. Grab a copy!
  • IntelliResponse — Get a complimentary whitepaper on how self-service via the mobile channel can improve your customer service and benefit your business. Download it now!
  • Intuit — Intuit is promoting their FinanceWorks platform. They’ve got a number of on-demand webinars that are worth checking out. 
  • Murphy & Company — We’re excited to welcome Murphy & Company back as a sponsor in just a few days. Earlier this year, they supported us and promoted their new series of tools
    to help financial institutions comply with the recent changes to
    Regulation E that require “opt-in” consent from consumers before
    charging overdraft fees on certain transactions.
  • MyBankTracker — MBT is a new financial community built by avid fans of the banking world. Check out how they’re innovating at MyBankTracker.com
  • WorkLight — Offering (complimentary) results of a new survey on consumer satisfaction and concerns regarding banking applications for the iPhone, BlackBerry and Android.
  • Yodlee — They’re promoting their recent participation at BAI and the launch of the Yodlee FinApp Store. And wishing you all a happy holiday!

Thanks for taking a moment to check out our sponsors. Please let us know if you ever have any feedback on these companies or our blogging.

P.S. If you want to join these companies in supporting NetBanker, please drop me an email at eric@netbanker.com.


ericphoto.jpgEric Mattson is CEO of Online Financial Innovations, the parent company of NetBanker, Online Banking Report and the Finovate Conference Series. He can be reached at eric@netbanker.com.

Extreme PFM: Bundle Launches Restaurant Recommender and Move-O-Matic

image Once upon a time, personal financial management (PFM) software was used only by those with complicated finances (usually with lots of business expenses to keep track of) or those who made a hobby out of tracking their money.

This was enough to support Intuit’s Quicken, but every other software solution either lost money, remained small, or folded.

Then along came Web 2.0, and it looked like that might change. Dozens of online PFM providers launched, gained some early traction, then hit a wall, requiring them to fold (Wesabe, Rudder), re-focus on white labeling (Geezeo, Strands), or stay small. Only Mint.com (now owned by Intuit) was able to make it as a major PFM destination riding a wave of publicity generated by being a tech darling.

So where does that leave us now? There are several obvious opportunities for personal finance companies:

  • Small businesses willing to pay for tools that save time and/or help them run their business better (Outright.com, Kashoo, Xero and many others)
  • Tools that satisfy specific needs with almost immediate time savings (Expensify for expense reports)
  • Tools that watch over your accounts to make sure you are not defrauded, cheated, or billed in error (in development at a number of companies)

And then there’s the avenue that Bundle is working on:

  • Using the aggregated data to provide spending insights for everyone

Bundle’s new tools
This week, Finovate Fall Best of Show winner (video), Bundle, released two new tools under the tab, Everybody’s Money (as opposed to the other option, My Money)

  • Restaurant Recommender (see below)
  • Move-O-Matic: Clever name and revamped interface for a feature Bundle has been delivering since it launched a year ago (previous post) that provides spending comparisons between various cities (see note 1)
  • Restaurant Recommender is brilliant and could be a useful tool for anyone who eats out often (a much, much bigger audience than those that track their spending closely). It only works for NYC and LA right now, but more cities are in the plans.

Here’s how it works:

  • Type in a restaurant name (I chose Balthazar, a place my parents treated me to on a recent birthday; see first screenshot)
  • Click the green Find Restaurants button
  • Bundle returns a list of other restaurants that Balthazar customers frequent, complete with a “loyalty score” that quantifies how much customers spend at each restaurant along with a confidence measure on the recommendation (second screenshot)

And because the startup uses actual spending data from 20 million cards in its algorithm, the recommendations are based on real data, not the sometimes biased results of online review and popularity sites. As Bundle puts it, users “vote with their dollars.”

If Bundle and Yelp make APIs available, it would be great to see a mashup of Yelp reviews augmented with Bundle spending data. And it’s yet to be seen if they can convert casual drive-by data traffic into hardcore PFM users. But for now, Bundle is a great discovery tool, if you live in NYC or LA.

Bundle Restaurant Recommender (16 Dec. 2010)

Bundle Restaurant Recommender (16 Dec 2010)

Results for NYC search on “Balthazar”
Note: Bundle increased the transparency of the recommendation by disclosing how many transactions were used to derive the correlation. In the case of the Balthazar Bakery, the choice was based on more than 87,000 transactions. Bundle also provide a measure of how confident they are in the recommendation (the blue bar). 

Bundle Results for NYC search on "Balthazar"

———————————————————————————————————-
Bundle move-o-matic compares Seattle to NYCNotes:
1. Regarding Move-O-Matic. Here’s my original footnote followed by the correction (in italics):
Unfortunately, when you drill into the data, the results sometimes seem strange. Does anyone really think the highest income folks ($125k+) in NYC really spend $230 less per month than those in Seattle excluding housing costs (see inset)? Granted, we spend a lot more on coffee; still, not sure I buy this result.
(Update 17 Dec. 2010: Looks like this was user error in part aided by the tool’s autofill which suggested NYC, which includes all 5 boroughs, when I typed N. If I’d have input “Manhattan” instead of NYC the results would be much different. The tool says I spend $1,500 more per month in Manhattan, that sounds much more realistic. My apologies.)
2. Bundle is backed by Citibank, Microsoft, and Morningstar
3. See Xero at FinovateEurope, Feb. 1.
4. For more on online personal financial management (OFM), see our recent Online Banking Report.

Announcing FinovateSpring 2011 — May 10 & 11 in San Francisco! Come See the Future!

FinovateSpring_Logo_Date.jpg

We’re very excited to be announcing the dates for FinovateSpring 2011. The spring conference will return to San Francisco on May 10 & 11 with an expanded 2-day format and a new, larger location (since the show last year sold out after growing 50%).

There is a tremendous amount of innovation happening in fintech right now, a lot of it in the Bay Area / Silicon Valley region, and the two-day format will enable us to showcase more of it. We’re getting inquiries from interesting new companies on a daily basis and expect to feature an array of exciting, fast-paced 7-minute demos (no slides allowed!) on stage next May. 

If you’re a startup, established company, or financial institution innovating in financial or banking technology, we’d love to have you apply to demo your latest and greatest at the conference. To get more details, please email us at demo@finovate.com.

If you’re interested in watching the future of financial and banking technology unfold live on stage (and can’t make it to FinovateEurope in February) then get your pre-sale ticket today for FinovateSpring 2011 and save $400 off the list price. Tickets have already started to sell strongly before this formal announcement and we don’t want you to miss out! We’ll see you in May! 

FinovateSpring 2011 is sponsored by: The Bancorp and more great companies to be announced.

FinovateSpring 2011 is partners with: 154 Consulting, BankInnovation.net, BankerStuff, CardWeb, Finance on WindowsPYMNTS.com and more great orgs to be announced.

Announcing FinovateSpring 2011 — May 10th & 11th in San Francisco! Come See the Future of FinTech!

FinovateSpring_Logo_Date.jpg

We’re very excited to be announcing the dates for FinovateSpring 2011. The spring conference will return to San Francisco on May 10 & 11 with an expanded 2-day format and a new, larger location (since the show last year sold out after growing 50%).

There is a tremendous amount of innovation happening in fintech right now, a lot of it in the Bay Area / Silicon Valley region, and the two-day format will enable us to showcase more of it. We’re getting inquiries from interesting new companies on a daily basis and expect to feature an array of exciting, fast-paced 7-minute demos (no slides allowed!) on stage next May. 

If you’re a startup, established company, or financial institution innovating in financial or banking technology, we’d love to have you apply to demo your latest and greatest at the conference. To get more details, please email us at demo@finovate.com.

If you’re interested in watching the future of financial and banking technology unfold live on stage (and can’t make it to FinovateEurope in February) then get your pre-sale ticket today for FinovateSpring 2011 and save $400 off the list price. Tickets have already started to sell strongly before this formal announcement and we don’t want you to miss out! We’ll see you in May! 

FinovateSpring 2011 is sponsored by: The Bancorp and more great companies to be announced.

FinovateSpring 2011 is partners with: 154 Consulting, BankInnovation.net, BankerStuff, CardWeb, Finance on WindowsPYMNTS.com and more great orgs to be announced.

2010 Saw 40-Fold Growth in the Number of Financial Institution iPhone Apps

image As hard as it is to believe, last year at this time only 30 financial institutions had apps in the U.S. iTunes App Store (note 1). And that was a full 18 months after Apple’s phone had opened its OS to third-party programs. A few in the industry still questioned whether smaller banks and credit unions would ever need a native iPhone app.

I think that question has been answered: In the past 12 months, the total financial institution app-count has rocketed upwards to more than 1,200, a 40-fold increase. That’s 100 new apps per month for the past 12 months.

In raw numbers, the past seven days have been relatively unremarkable with just 17 new FI apps. But it’s been one of the biggest weeks in terms of major launches:

  • BofA Merrill Lynch research library for iPad only (note 4; iTunes)
  • Capital One, whose app was released on Sunday, went to #5 Monday and is up to #4 when I checked a few minutes ago (see inset; note 2; iTunes)
  • NetSpend (iTunes)
  • Schwab, both v1 of its iPhone app (iTunes) and an iPad version of its On Investing magazine (iTunes)
  • SmartyPig (pending Apple approval)
  • Stanford Federal Credit Union, which used a striking background for its app home page (see below; iTunes)

imageAnd while it’s not nearly as crucial as the iPhone, we are waiting for a slew of iPad apps. Apparently, BBVA Compass demo’ed a cool unreleased iPad app at a mobile conference (note 4). And just today, Schwab released its monthly magazine in iPad format, an industry first.

——–

Notes:
1. See Online Banking Report #176, Table 18 (link subscription required)
2. Rank is of free apps in the Finance category in the U.S. store. The apps above it are #1 Bank of America, #2 Chase, #3 PayPal
3. HT David Eads in Mobile Manifesto
4. At the same conference as note 3, Bank of America revealed it hit the 6-million mark in active mobile banking users.

Alumni News — Weeks of November 28 and December 5, 2010

PopMoney (from CashEdge) wins award for excellence in Web design from the Interactive Media Council. http://bit.ly/finovate11301
Speculation from MarketWatch: Could ClairMail be headed for an IPO? http://bit.ly/finovate11306
ClairMail and Cardlytics partner to provide transaction marketing opportunities. http://bit.ly/finovate1281 
Expensify continues to grow its currency support base — Expensify is now supporting 159 currencies. http://bit.ly/finovate1232
Robert Scoble uses Expensify for expense reports. http://scoble.it/finovate11305
FIS launches innovative new mobile banking product. — Users can establish mobile account management with their debit card, no online banking signup needed. http://bit.ly/finovate1291
GoalMine hosting cash contest via Facebook to spread the word. http://bit.ly/finovate1292
This week’s Jem 5 at Jemstep explores diversified fixed income funds. http://bit.ly/finovate1294
Generations FCU goes live with Jwaala’s “Better Online Banking.” http://bit.ly/finovate1237
Just for fun: Kasasa releases banks’ playlists. See this week’s from Jeff Davis Bank. http://bit.ly/finovate1236
Lending Club enjoyed a flurry of news coverage. Read the summaries  here: http://bit.ly/finovate1224 
Lending Club mentioned in PBS nightly business report. http://to.pbs.org/finovate1297
Mint.com now available in Canada. http://tcrn.ch/finovate1234
Congratulations to Mint founder, Aaron Patzer; winner of a TechFellow Award for General Management. http://tcrn.ch/finovate1296
Monitise to bring mobile payments to Nigeria. http://bit.ly/finovate1231
Mozo powering new “Compare, Ditch and Switch” campaign to allow Australians to shop around for better banking services.  http://bit.ly/finovate1283
Just in time for the Holidays, PopMoney gift cards at www.giftcardmall.com
The new SmartyPig rewards MasterCard provides up to 10% cash back at select retailers. http://bit.ly/finovate11303
Tyfone receives additional patent for electronic wallet technology. http://bit.ly/finovate11304
Wikinvest is even more mobile with Blackberry and Android Apps. http://bit.ly/finovate1235
Y Combinator and Yodlee cooperate to provide financial data services to startups. 

Wells Fargo Launches Much-Needed Personal Finance Tool: ATM Cash Tracker

image While full-functioned personal financial management (PFM) has its strategic advantages, the truth is that most consumers will never use a financial tool that takes longer than the length of a YouTube video to figure out (note 1).

That’s why I’m a big fan of what Wells Fargo has done with My Spending Report, a drop-dead simple method for periodically seeing how out-of-control your spending is. All you do is click on the appropriate tab within online banking and bang, you are instantly looking at a pre-categorized spending analysis. Let’s call it one-click PFM.

ATM Cash Tracker (press release), the newest tool from the bank, is similarly simple to set up and use. Although it’s initially designed for ATM users, the concept would work well online and even better via a mobile app.

Wells customers can add a Cash Tracker button to their personalized ATM menu (see first screenshot). When selected, the new tool will reveal the total cash withdrawn during the current month along with the average during the past 12 months. It tracks only cash withdrawn from Wells Fargo ATMs. 

That’s a great ATM innovation, but it will be even better when extended to mobile/online and applied to all cash use. As soon as I take money out of any machine (not just Wells Fargo) or receive cash back at the POS, my total cash use should be reflected on an online/mobile widget along with historical comparison. And users should have the option to tag the cash with spending categories to help assign it to the proper My Spending Report bucket.

And for users opting for emailed ATM receipts instead of paper ones (note 2), the Cash Tracker totals could be added to the virtual receipt (see second screenshot).

Wells Fargo personalized ATM menu
Note: New ATM Cash Finder not shown

Wells Fargo personalized ATM menu

Wells Fargo customers can choose to have their ATM receipt emailed
Note: Option E (below) allows users to hide their account balance from showing on the ATM screen.

Wells Fargo ATM e-receipt options

————————-

Notes:
1. And I’m one of those people, so this is not meant to be a condescending remark. Just a fact.  
2. Wells Fargo released the ATM e-receipt option in June (press release)
3. Photo credit: Colin/thetruthabout
4. For more on online personal financial management (OFM), see our recent Online Banking Report