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Finovate Blog
Tracking fintech, banking & financial services innovations since 1994
Remember when the mobile payments game was first getting started? The industry was rallying around NFC as the technology of choice for mobile payments. Bluetooth low energy (BLE) was a close second, and QR codes were generally the last choice.
That was in 2012 and now it appears that 2020 is throwing us yet another curve ball– QR Codes are back in style in the U.S. That’s because PayPal has partnered with InComm to launch its PayPal and Venmo QR codes technology at pharmacy chain CVS.
This move will implement low-touch mobile payments at CVS’ 8,200 brick-and-mortar stores across the U.S., offering shoppers a secure payment experience without needing to touch a keypad or sign a receipt.
PayPal users can pay using stored debit or credit cards, bank accounts, their PayPal balance, or PayPal Credit. Venmo users can also pay using their stored debit or credit cards and bank account, but will additionally be able to tap into their Venmo balance or Venmo Rewards.
“In the midst of COVID-19, we have seen an incredible acceleration of digital payments and touch-free payments,” said PayPal EVP and CPO Mark Britto. “Companies of all types and sizes are looking for ways to maintain the safety of their customers and employees, especially through touch-free experiences like curbside pickup and enhanced online shopping. QR codes complement these and provide retailers an additional payment method that furthers this touch-free mission and continues the growth of digital payments for all partners in the ecosystem. The essential nature of pharmacies makes CVS Pharmacy the perfect initial partner for PayPal and Venmo QR Codes – and we’re proud to help their customers stay safe while purchasing what they need.”
This week’s deal also marks a multi-year agreement between PayPal and InComm. The partnership enables InComm to distribute PayPal QR Code technology to its network of retailers, allowing them to integrate the QR code payment technology into their POS terminals.
PayPal has been touting its touch-free payment technology amidst the COVID-19 pandemic (see below). And given the payment giant’s previous traction and existing user base, the company will certainly come out on top as a winner in the post-pandemic economy.
Elsewhere across the globe, QR code payments have already seen success. Ant Group’s Alipay uses QR codes for in-store payments and had over a 50% adoption rate at the end of 2018.
The new, low-touch economy has set me thinking about robots recently. The less society is able to interact with fellow humans, the more voids exist, especially in the services industry.
And I’m not just talking about restaurants and hair salons (though, are robot barbers in our future?). The banking industry is a prime candidate for the intervention of a physical robot in a world suffering from a highly transmissible disease.
Perhaps the most famous robot in fintech is HSBC’s Pepper, a humanoid robot created by Softbank. HSBC has deployed Pepper at branches around the world and has been praised for boosting ATM transactions, increasing credit card applications, and more.
At last year’s FinovateFall event I caught up with HSBC’s Head of Innovation Jeremy Balkin, who discussed the bank’s traction with Pepper the robot.
In a world still struggling to collectively fight the virus while remaining socially distant, HSBC is leveraging technologies such as AI, wearables, and robotics to bring people together. The bank is using these enabling technologies to help promote financial inclusion, spur wealth creation, and support equality through language translation.
These goals may require heavy-lifting but the technologies we have are more-than capable for the tasks at hand. At FinovateFall this September, be sure to catch Balkin’s keynote address as he discusses HSBC’s efforts amidst the global health crisis.
FinovateFall will take place in a digital format– complete with live, remote networking– on September 14 through 18. Discounts are available so be sure to book today.
Blockchain-based money transfer platform Circle is making double headlines today. The U.S.-based company not only landed $25 million in funding, it also partnered with Genesis, an institutional trading firm offering two-sided liquidity for digital currency, including bitcoin.
Genesis parent company Digital Currency Group is the investor behind the $25 million. The investment is Circle’s first since August of 2018 and brings the company’s total funding to $271 million.
“Circle has been a pioneer in the digital currency market, building innovative products and services, and has consistently provided our industry with leadership on technology, standards, and regulatory policy,” said Genesis CEO Michael Moro. “With the rapid rise of USDC, we are clearly seeing mainstream momentum for digital currencies, and through this partnership with Circle we believe we can materially advance our shared mission of building a new global financial system.”
Circle will use the new funding to accelerate the adoption of USDC, a digital dollar stablecoin issued by regulated FIs, backed by fully reserved assets, governed by membership-based consortium Centre, and redeemable on a 1:1 basis for U.S. dollars. USDC has been gaining traction this year; earlier this month the cryptocurrency’s market capitalization crossed the $1 billion mark.
The investment will also provide a boost for Circle’s new Business Account and API products that the company launched earlier this year. These new services offer financial services companies a suite of APIs for USDC payments, facilitating the use of USDC in e-commerce, on-demand delivery marketplaces, digital gaming, internet services, P2P digital wallets, exchanges, B2B payments, challenger banks, trade finance, and digital asset lending and yield products.
“The partnership announced today between Circle and Genesis will bring to market solutions for businesses and developers who are seeking to generate strong positive yield from their own or customer USDC holdings, and access to USDC-based credit for businesses and merchants that are using USDC for treasury operations and business payments,” said Circle’s Josh Hawkins in a blog post announcement.
Digital Currency Group, which describes itself as the “epicenter of the bitcoin and blockchain industry,” has made 180 investments since it was founded in 2011. Digital Currency Asset Manager Grayscale and crypto news organization Coindesk are also Digital Currency Group’s subsidiaries.
Let’s face it, 2020 hasn’t been the year we were anticipating. We’re experiencing increased stress levels created by not only by fears of contracting a life-threatening virus, but also an economic downturn of unknown proportions.
And from a business perspective, stay-at-home orders and lack of childcare create a frustrating environment for co-worker communications. Not only that, but the lack of in-person meetings and a firm handshake makes it difficult to land partnerships.
Despite these (and many more) woes, here are a handful of silver linings:
Digital is working
Even for firms who have yet to implement it, the technology is available for them to create a fully-digital banking experience. While many of these capabilities have been around for awhile, we have now reached a point where consumers feel comfortable with interacting with tools such as remote onboarding, remote deposit check capture, and even chatbots.
Funding is on
At the onset of the public health crisis earlier this year, many prepared to say farewell to VC funding. And though funding has declined and valuations are stagnant, the fintech industry is still experiencing growth. So far this week alone, we’ve seen five fintechs raise $262 million in funding.
Fintechs are hiring
Layoffs and furloughs have taken place within the industry and there may be another round of layoffs in the future as the coronavirus drags on. However, we may ultimately see many of these employees shift to new positions. That’s because there are plenty of fintechs hiring. A search on Angel List reveals that more than 800 fintechs are currently seeking to fill roles. And the new remote working environment enables many companies to tap into global talent.
Partnerships are strong
Social distancing requirements may be preventing companies from gathering together in conference rooms and sealing a deal with a handshake. However, that doesn’t seem to be stopping fintechs from inking deals. Over the past month, we saw 10 major fintech-bank partnerships. Much of this collaboration was driven by the sudden need for traditional providers to digitize their offerings.
Transformation is mandatory
This point may seem like a strange silver lining. In fact, many may view mandatory transformation as more of a storm cloud, since fintech as an industry will not come through this crisis scot-free. Unfortunately, there will be cut backs and unplanned exits. Here’s the silver lining part– companies that fight to see the other side of the crisis will be better off for it. And so will their customers.
There’s no denying that challenger banks are one of the hottest things in fintech right now. The coronavirus has accelerated the need for a purely digital banking solution and this boost in demand has spurred an increase in the number of players in the space.
The newest challenger bank to enter the ring is Intuit-owned QuickBooks. The 28-year-old company is launching a business bank account called QuickBooks Cash. The new account will be promoted to QuickBooks’ existing user base of over seven million small businesses. The accounts boast a business bank account, debit card, an envelope budgeting tool, and cash flow management tools that work seamlessly with QuickBooks existing products, including payroll, payments, and accounting tools.
“QuickBooks Cash delivers what current business accounts don’t — a banking experience that enables small businesses to accept payments, pay teams and vendors — with automatic reconciliation for easy financial management,” said Rania Succar, Senior Vice President of QuickBooks Capital and Payments at Intuit. “Combining QuickBooks Cash with the powerful insights and financial management platform powered by QuickBooks, we are building a tool that accelerates the growth of small businesses. Companies that have more working capital can take advantage of more opportunities.”
QuickBooks Cash accounts will be backed by FDIC-insured Green Dot Bank and feature no balance requirements, a high-yield interest rate of 1%, billpay capability, cash flow planning tools, and more. Unlike most challenger banks which offer unlimited free ATM withdrawals, however, QuickBooks only allows four free withdrawals per month.
The new account, along with the corresponding tools, will roll out over the course of the next several weeks.
It seems as if cryptocurrencies are starting to capture the attention of mainstream financial services providers. This week, Visa has shown to be no exception. The payments giant recently revealed plans to use cryptocurrencies into its traditional payments network.
In a blog post announcement, Visa said it has been working with Coinbase and Fold to “provide a bridge between digital currencies and [its] existing global network of 61 million merchants.” As a result of this collaboration, more than 25 digital currency wallets across the globe have linked up with Visa to enable consumers to spend their digital currency using a Visa debit or prepaid card.
“We believe that digital currencies have the potential to extend the value of digital payments to a greater number of people and places,” Visa said in a statement. “As such, we want to help shape and support the role they play in the future of money. We look forward to sharing more with you on this work in the months that follow.”
Visa is using its crypto partnerships to position itself as the preferred network for digital currency wallets. Not only this, but the company also launched a FastTrack Program that helps fintechs integrate quickly with Visa’s network. One initiative that has resulted from the program is Visa Direct, which helps consumers convert digital currency and push the funds to their Visa credentials in real-time.
This week’s announcement builds on Visa’s long-term plans for leveraging the blockchain and alternative currencies. The company has a dedicated team that has been researching uses for the blockchain for years. Currently, the team is working on facilitating offline digital currency transactions.
Global payments platform Paysafe announced its acquisition of online payments innovator Openbucks. Financial terms of the deal were not disclosed and the companies expect the acquisition to be finalized by the end of July.
Paysafe aims to leverage Openbucks to expand its cash alternative payment offering in the U.S. by tapping into Openbucks’ technology that allows consumers to pay online without a credit card.
“The cash alternative payment market is a thriving one and we are seeing increased demand from online merchants who want to enable gift cards as a payments solution in order to reach new consumers, particularly in sectors such as gaming, eSports and entertainment which are very much on the rise,” said CEO of Paysafe’s eCash division, Udo Mueller.
Openbucks maintains a network of partnerships with major retailers that enable consumers to purchase gift cards that can be redeemed at the company’s 500+ ecommerce merchant partners. Openbucks founder Marc Rochman expects the acquisition to offer a greater level of exposure to his company. “Now, with the full backing of a global payments provider,” he said, “we will be able to provide a world class alternative payment solution to thousands of additional online merchants.”
Openbucks was founded in 2011 and caters to underbanked shoppers, guaranteeing no fees to consumers. Since then, the company has raised $5.3 million.
Founded in 1996, Paysafe is a global payments innovator that offers both online and in-store payment solutions. Philip McHugh is CEO.
Intelligent virtual assistance company Interactions launched a new product this week that aims to help accounts receivable management companies in their collections efforts.
The new product, Virtual Collection Agent (VCA), helps organizations with their collection efforts by– as the name suggests– providing a virtual agent to interact with the customer. The virtual agent creates efficiency for organizations by replacing human agents, creating scale, and automating negotiation.
Not only this, VCA is also beneficial to consumers. One in four consumers prefer interacting with a virtual agent when it comes to discussing uncomfortable financial information.
Piloting the new launch is ERC, a business process outsourcing service provider. “Over the past few years—and particularly in this pandemic—we recognized that automation was no longer a ‘nice to have’ in our industry, it was a requirement for addressing demand,” said ERC CEO Marty Sarim. “The response we’ve seen from both our customers and live agents has been encouraging, and the efficiencies we’ve been able to build into our business has put us in an extremely competitive position.”
Interactions’ other products include an intelligent virtual agent for customer engagement and a social listening and engagement tool that taps AI to to find and prioritize meaningful social posts, suggest responses, and gather insights.
Founded in 2004, Interactions facilitates one billion customer interactions per year across six different channels for large brands including Hyatt, Humana, LifeLock, and Mountain America Credit Union.
The following is a guest post by Wilson Pang, Chief Technology Officer of Appen.
Becoming an AI-first Organization in Finance
Many global organizations are recognizing artificial intelligence (AI) as a core component of their business. In fact, three out of every four companies surveyed in The 2020 State of AI and Machine Learning Report consider AI critical to their success. This is no surprise: there has never been a more opportunistic time to invest in AI given the breadth of people, budget, and other resources available to devote to these efforts.
Financial services firms are likewise integrating AI into their businesses to enhance operational efficiencies, bolster customer experience, and obtain competitive advantages. With several AI projects already under their belt, many financial services providers have started asking, now what?
Invest in an AI Center of Excellence
Becoming an AI-first organization will be crucial to long-term success. Organizations with this goal should invest in an AI Center of Excellence (CoE)– and in truth, more than a third of large firms already have. A CoE is a team of experts in a given discipline that manage resources and provide counsel within that field. With an AI CoE, firms benefit from a growing body of knowledge and set of best practices that enable scalable AI initiatives to launch with proven success.
Think of an AI CoE as a core machine in your organization. This machine contains the accumulative learnings from past AI initiatives and a clear vision for use of AI in your business strategy. It enables teams to continuously deliver solutions consistent with your business needs. It can drive revenue, create cost efficiencies, enhance customer experience, and give you a competitive edge.
In financial services, an AI CoE can help establish data infrastructure to ensure projects launch successfully at scale and are leveraging high-quality training data to do so. An AI CoE will support the structuring of the right engineering team to deliver on the increasing volume, quality, and speed requirements for training data. Few financial services firms have developed an AI CoE, and as a result aren’t fully leveraging the latest best practices, putting at risk the success of their AI ventures.
How to Build an AI Center of Excellence
Building an AI CoE involves several key steps:
Make the case for AI
Identify the business use cases for AI and how your organization will benefit from an AI initiative. Determine what kind of data you have, and what kind of data you’ll need. Establish the scope of your CoE.
Obtain stakeholder buy-in
Building a CoE requires a team effort. Share your case for AI with relevant stakeholders across your organization, particularly your executive team. Survey results indicated that 80% of AI projects are being managed by VP level or higher.
Many organizations struggle with alignment between business leaders and technologists, particularly on data challenges, core problems, and budget allocation. Keep in mind that an alignment is instrumental in creating strong AI infrastructure.
Build your CoE team and architecture
Consider which teams are critical to success and have domain expertise. You’ll likely require teams across product, product management, machine learning, data analytics, and DevOps (or its next evolution, AIOps).
DevOps deserves particular mention—these teams ensure everything runs smoothly within the company infrastructure and their support is required to launch a model and manage post-production delivery pipelines. Like DevOps, AIOps monitors whether the model is working as intended, but with the added leveraging of AI through machine learning and advanced analytics technologies.
Build a flywheel to launch your AI initiatives
A flywheel is a self-reinforcing loop made up of best practices. Your CoE should act as a flywheel, a core machine that drives revenue. To build scalable practices and create initial momentum, start small with quick wins.
Identify success metrics for each initiative, which could include saving money and time, generating revenue, or improving efficiencies. These metrics will guide your launch process and determine the data you need.
Gather high-quality data—data that is clean, complete, and reliable—and have the ability to collect, store, and annotate it before developing your algorithm(s) that address a use case. Don’t overlook the importance of this step; training data is the foundation of AI, and a key indicator of a model’s success or failure.
Depending on your in-house resources, you’ll choose to build your AI model using one of the following options:
Pay for a vendor-produced model – cheap and fast, but limited use cases
Build a model in-house – more control and alignment with use cases, but most expensive and resource-intensive
Outsource model build – customizable and requires few in-house resources, but expensive
An AI CoE will serve as a well-oiled machine for repeatedly launching scalable AI initiatives that support your core business strategies. Most importantly, building an AI CoE will take you further down the path of becoming an AI-first company, a critical next step in developing a competitive edge in financial services.
Wilson Pang has been with Appen since November of 2018 and has more than nineteen years’ experience in software engineering and data science. Prior to joining Appen, Wilson held positions at CTrip, eBay, and IBM.
Amazon is adding to its financial services offerings this week. The online retail giant is reportedly planning to sell insurance in India. The move marks Amazon’s first foray into insurtech.
“Our vision is to make Amazon Pay the most, trusted, convenient and rewarding way to pay for our customers, said India’s Amazon Pay Director and Head of Financial Services Vikas Bansal. “Delighted by this experience, there has been a growing demand for more services. In line with this need, we are excited to launch an auto insurance product that is affordable, convenient, and provides a seamless claims experience.”
To be clear, this won’t be just a “matchmaking” service that serves as a comparison marketplace, hosting multiple providers. Rather, Amazon will actually serve as a corporate agent– soliciting, procuring, and servicing insurance policies.
As its first move in the space, Amazon inked a partnership with Acko General Insurance to offer car and motorcycle insurance. The new offering is available via Amazon Pay and is 100% digital. Amazon Prime customers will receive additional benefits and deeper discounts.
At launch, the company will offer life, health, and general insurance.
Amazon will be competing with other BigTech companies in the region that offer insurance directly to consumers. According to BloombergQuint, SoftBank and Paytm already offer insurance, while Flipkart has already sought approval to sell life and general insurance.
Scalable Capitallanded $58 million (€50 million) for its roboadvisory platform this week. The new funds come courtesy of BlackRock, HV Holtzbrinck Ventures, and Tengelmann Ventures.
Today’s round brings Scalable Capital’s total funding to $133 million (€116 million) and boosts the Germany-based company’s valuation to $460 million. Scalable Capital will use the investment to grow in the wealth management and brokerage spaces, and invest in the B2B side of its business.
“In times of COVID-19, our funding round is a powerful signal; it shows that our focused, digital business model is convincing the investors,” said company Co-founder and Co-CEO, Erik Podzuweit. “We will use the additional capital to expand our position as the market leader in digital wealth management and to reach new customer segments with the broker.”
With 80,000 customers across Germany, Austria, the U.K., and Switzerland, Scalable Capital has $2 billion in assets under management. The company offers personalized, fully managed investment portfolios.
Using its risk management technology, Scalable Capital’s B2C offering aims to make investing accessible for everyone by charging simple, transparent fees.
“We established Scalable Capital to make investing easier and better through technology,” said Scalable Capital Co-founder and Co-CEO Florian Prucker. “Not only has our B2C business grown strongly over the last few years, but Scalable Capital’s technology is also used by more and more B2B partners; most recently we launched our partnership with Barclays. With this funding round, we also want to expand our team of currently 130 employees in order to drive our expansion and the further development of our platform.”
The company’s flagship offering is a B2B approach that brings its roboadvisory technology to help banks offer their clients a different flavor of investing. Scalable Capital recently added three additional partners to its roster and now boasts partnerships with firms including Barclays, Gerd Kommer Capital, Raiffeisen Banking Group Austria, ING Deutschland, Siemens Private Finance, Openbank, Targobank, Oskar, and Baader Bank, and others.
You’ve probably heard that cryptocurrency exchange platform Coinbase is considering going public later this year or early next year.
But this likely won’t be a traditional fintech IPO. That’s because the California-based company’s culture is rooted in the blockchain, a technology that embraces alternative finance. Furthermore, Coinbase would be the first major U.S. cryptocurrency exchange to go public, and the fintech community will be paying close attention to the outcome.
That said, there are some roadblocks Coinbase may encounter on its journey to Wall Street.
First, in order to go public, the transaction would need to be approved by the U.S. Securities and Exchange Commission (SEC). The hurdle here is that while the SEC has issued guidance on cryptocurrencies, labeling them as securities that are subject to regulation, the organization hasn’t issued guidelines on specific coins, except for a few. In fact, many mainstream financial institutions are wary of cryptocurrencies and see them as a tool for money laundering and illicit activities.
Coinbase will also need to decide how it will be listed. The company can either undergo a traditional IPO that caters to Wall Street investors, take a direct listing approach, or go public via a token offering on the blockchain. While involving the blockchain may be a logical approach for a blockchain-based company, it may cause difficulty, as even a hybrid model would need to be approved by the SEC.
Coinbase must also balance the cryptocurrency market itself. As Laura Shin points out in her podcast Unconfirmed, Coinbase will likely try to time its public debut with the cryptocurrency market, which is known for its volatility. Debuting during a dip in the cryptocurrency market may result in Coinbase receiving a lower-than-expected initial stock price.
